Sheraton Shantou Hotel

Sheraton Shantou Hotel Reviews

Sheraton Shantou Hotel

Block 11, Logan Century Mansion (Shantoushi Changpinglu 11 Jiequ Longguang Shiji Dasha), Longhu District, Shantou, Guangdong, 515011, ChinaSee Hotel Details
Sheraton Shantou Hotel
Sheraton Shantou HotelSheraton Shantou HotelSheraton Shantou Hotel
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1 night

Guest Reviews

9.6/10
Excellent
4880 review
Verified reviews
Location9.6
Amenities9.5
Service9.7
Cleanliness9.7
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All reviews(4880)
Positive reviews(4822)
Reviews with photos/video(1073)
Delicious breakfast(372)
Friendly front desk staff(290)
Nice sea view(163)
Located downtown(120)
Has rooms for families(71)
Great swimming pool(70)
Luxurious(40)
Negative reviews(58)
TanTanzzz
Superior King Room
Stayed in Apr 2025
Solo travelers
1 review
10.0/10
Outstanding
Posted on May 26, 2025
Loved this hotel and its location! The staff were welcoming and very helpful. I booked a non-smoking room — it was clean, fresh, and completely smoke-free. No noise disturbance at all. The location is perfect, easy to get around and just a short walk to a shopping mall. Highly recommended!
Response from Property: Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with out hotels location. Our hotel is uniquely positioned to provide you with the convenience of tourist.Looking forward to see you again in Sheraton Shantou Hotel.
Burton212
Deluxe Sea View King Room
Stayed in Apr 2025
Travel with friends
4 review
10.0/10
Outstanding
Posted on May 22, 2025
Perfect location even when there are many more new hotels come up. Facilities are kept well. Staff are great. Views are the best. Definitely come back again.
Response from Property: Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with out hotels location. Our hotel is uniquely positioned to provide you with the convenience of tourist.Looking forward to see you again in Sheraton Shantou Hotel.
Anonymous User
Superior Twin Room
Stayed in Apr 2025
Business travelers
26 review
8.5/10
Very Good
Posted on May 17, 2025
Lovely hotel with very nice rooms. The location is a bit in between everything but it’s convenient to walk around and do something. There’s no bar or real lobby lounge, which is a bit boring if you stay longer. But there is an (outdoor) pool and a decent gym. Only annoying thing is that the service staff keeps asking for 5 star reviews, they even call to the room to do so. For the rest I would recommend this hotel.
Response from Property: Thank you so much for taking the time to share your feedback with us. We're delighted to hear that you found our hotel lovely and our rooms very nice, and that our location's walkability added to your convenience.We sincerely apologize for the inconvenience caused by the lack of a bar or a proper lobby lounge, which we understand may have made your longer stay a bit less enjoyable. Your observation is well - noted, and we'll definitely take it into consideration for future improvements.Regarding the issue of our service staff asking for 5 - star reviews, we're truly sorry that this experience annoyed you. This is not in line with the service standards we aim to uphold. We'll immediately address this matter with our team, emphasizing the importance of providing excellent service without any form of solicitation for reviews.We're glad that you appreciated our (outdoor) pool and decent gym. We hope these facilities helped enhance your stay to some extent.Once again, thank you for your recommendation despite the few hiccups. We value your input and will strive to make your next visit even better.
Haden Hee
Superior Twin Room
Stayed in Mar 2025
Solo travelers
10 review
9.5/10
Amazing
Posted on Apr 29, 2025
I had a truly pleasurable stay at Sheraton Shantou. The staff were exceptionally welcoming and attentive, ensuring every need was met with a smile. The room was spacious, clean, and offered a stunning city view. Dining options were delicious and diverse. Overall, the experience was relaxing and luxurious—definitely a place I’d return to for comfort and quality service. The gym though stage of the art, has quite a lot of mosquitoes. They can improve on this aspect!
Response from Property: Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with out hotels service and location. Our hotel is uniquely positioned to provide you with the convenience of tourist.Looking forward to see you again in Sheraton Shantou Hotel.
Jack1205
Superior Twin Room
Stayed in Mar 2025
Business travelers
4 review
10.0/10
Outstanding
Posted on Apr 26, 2025
The hotel is very renew and decent,  the gym is nice and clean , they even provide free banana for you after training . And the staff are friendly and give me the a free upgrade.  will definitely come again. 
Response from Property: Dear Valued Guest, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Sheraton Shantou Hotel. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Warmly welcome for your next experience in Sheraton Shantou Hotel.
Xu Da Li
Superior King Room
Stayed in Mar 2025
Business travelers
2 review
10.0/10
Outstanding
Posted on Apr 7, 2025
Best and preferred hotel in shantou city. Near the luxury Plaza very convenient for dinner and shopping.
Response from Property: Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with out hotels service and facilities. Our hotel is uniquely positioned to provide you with the convenience of tourists.Looking forward to see you again in Sheraton Shantou Hotel.
janet
Superior Twin Room
Stayed in Feb 2025
Family
3 review
10.0/10
Outstanding
Posted on Mar 31, 2025
Sheraton truly delivers a 5-star experience! The lobby is stunning, and the staff are very welcoming. Our room was spotless, had no odor, and included a bathtub, making for a relaxing stay. We also received a welcome fruit bowl, but it was placed in the fridge and almost went unnoticed. Service was exceptionally fast—we requested extra towels and utensils multiple times, and they arrived almost instantly. The hotel food had plenty of tasty options, well worth the price. There’s also a swimming pool and steam room, though we skipped them due to the cold weather. A nice touch was the ******* locker system for deliveries, making pickups super convenient. Highly recommend for a comfortable, hassle-free stay!
Response from Property: Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with our hotels service and facilities. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
Siow Kiang
Superior Twin Room
Stayed in Feb 2025
Couples
27 review
9.5/10
Amazing
Posted on Apr 7, 2025
Sheraton shantou is grand but a bit dated. Overall is ok. Service is superb.
Response from Property: Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with our hotels. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
varuna
Superior King Room
Stayed in Oct 2024
Business travelers
21 review
10.0/10
Outstanding
Posted on Nov 26, 2024
Food is delicious, room is clean and spacious, and hotel staff is very friendly and kind with English spoken made my trip and my stay very pleasant and comfortable.
Response from Property: Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with our hotels service and facilities. Your satisfaction will be the best encourage to our colleagues ,we will do better in the future. Looking forward to see you again in Sheraton Shantou Hotel.
Faiz
Superior King Room
Stayed in Apr 2025
Business travelers
17 review
10.0/10
Outstanding
Posted on May 10, 2025
Peaceful stay. Staffs were friendly especially monkey xu the front desk guy who speaks great English also... and the rooms i booked were clean. Thanks for your hospitality. Totally would recommend.
Response from Property: Dear Guest, Thank you so much for choosing Sheraton Shantou as you home out of home. We are so glad to know you are satisfied with out hotels. Our hotel is uniquely positioned to provide you with the convenience of tourist.Looking forward to see you again in Sheraton Shantou Hotel.
Guest User
Executive Sea View King Room
Stayed in Apr 2025
Travel with friends
1 review
9.5/10
Amazing
Posted on May 27, 2025
Thank you for resolving the issue; smoking is a significant safety hazard in elevators.
Response from Property: Dear Guest,Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Sheraton Shantou Hotel. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Shantou.
Vincent Laam
Superior King Room
Stayed in Mar 2025
Couples
9 review
10.0/10
Outstanding
Posted on Apr 21, 2025
Convenient location, very good hotel facilities, very polite and considerate waiters，We are very satisfied！
Response from Property: Dear Valued Guest, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Sheraton Shantou Hotel. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Warmly welcome for your next experience in Sheraton Shantou Hotel.
Anonymous User
Deluxe City View Twin Room
Stayed in Mar 2025
Family
1 review
10.0/10
Outstanding
Posted on Apr 15, 2025
We had a lovely stay at Sheraton Shantou. The staff were very friendly and provided excellent service throughout my visit. and the location was very convenient for getting around. The food was delicious with a nice variety. Although the room was a bit dated, it was clean and comfortable. Overall, a pleasant experience and I’d be happy to stay here again.
Response from Property: Dear Guest, We devote ourselves to offer every guests comfort, honest and uncomplicated service. Your feedback is integral to our ability to continue to improve our service. Warmly welcome for your next experience in Sheraton Shantou Hotel.
khemlani
Superior King Room
Stayed in Mar 2025
Business travelers
1 review
9.5/10
Amazing
Posted on Apr 14, 2025
My always hotel when in Shantou past few years. Excellent service at check-in & room service as well. Will be back again for sure. 
Response from Property: Dear Valued Guest, Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the Sheraton Shantou Hotel. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service. Warmly welcome for your next experience in Sheraton Shantou Hotel.
Zachary Ang
Superior King Room
Stayed in Mar 2025
Travel with friends
4 review
10.0/10
Outstanding
Posted on Apr 3, 2025
Location was perfect, service was fantastic and helpful, most importantly,it’s worth the value, will strongly recommend my friends to stay at Sheraton Shantou next time.
Response from Property: Dear Guest, Thank you so much for choosing Sheraton Shantou as your home out of home. We are so glad to know you are satisfied with our hotels service and facilities.Your satisfaction will be the best encourage to our colleagues , we will do better in the future.Looking forward to see you again in Sheraton Shantou Hotel.