Ximen Hotel (Shantou High-speed Railway Station) Reviews
Ximen Hotel (Shantou High-speed Railway Station)
No.56 Taishan Road, Longhu District, Shantou, Guangdong, ChinaSee Hotel Details
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1 night
Guest Reviews
9.1/10
Good
316 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.0
Amenities9.0
Service9.2
Cleanliness9.3
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All reviews(316)
Positive reviews(293)
Reviews with photos/video(50)
Easy to get around(37)
Convenient location(35)
Close to train station(29)
Friendly front desk staff(20)
Convenient parking(11)
Perfect for business trips(7)
Average sound insulation(7)
Stayed multiple times(4)
Negative reviews(23)
Anonymous User
Standard Queen Room
Stayed in Dec 2024
Traveling with friends
14 review
9.0/10
Great
Posted on Mar 19, 2025
卫生好 但離高鐵站很远 要打车5分钟
it is a convenient place in shantao, but it is far away from railway station, need to take taxi for 5 min
Response from Property: 尊敬的客人,您好!感謝您選擇入住熹門酒店;感謝您對酒店的支持以及對酒店衞生的肯定。我們酒店位於汕頭高鐵站西站門對面,地下通道走過來衹需幾分鐘。由於最近西站門在裝修沒法通行,需從東門出入,給您帶來不便實在抱歉。如您有需要幫助,可第一時間聯繫我們。感謝您的諒解。真誠期待您下次光臨!
Guest User
Standard Queen Room
Stayed in Feb 2025
Other
62 review
8.0/10
Very Good
Posted on Apr 1, 2025
Nice room, not far from the train station but farther from the city center
Response from Property: 尊敬的客人,您好!非常高興得知您在我們酒店擁有滿意的入住體驗,同時感謝您對熹門酒店的支持肯定。關於你提的位置問題,酒店離市中心大概10幾分鐘車程。在入住過程中有任何問題和需求,請聯繫我們,24小時前台為您服務。
Parth
Standard Queen Room
Stayed in Jun 2024
Business traveler
2 review
10/10
Outstanding
Posted on Jul 2, 2024
Very good hotel. Staff is very helpful and kind! Near to the railway station.
Response from Property: Dear guest, thank you for staying at Ximen Hotel. We deeply know that we must do a good job in service and hygiene and provide the most experiential rooms in order to win your praise. If you have any questions or needs during your stay, please feel free to contact us. Contact us, the 24-hour front desk is at your service. Thank you very much for your affirmation. Welcome to visit again next time!
Lance Ngo
Standard Queen Room
Stayed in Aug 2024
Business traveler
34 review
10/10
Outstanding
Posted on Sep 23, 2024
Great hotel, dun mind coming back to stay again
Response from Property: 尊敬的客人,您好!非常高興得知您在我們酒店擁有滿意的入住體驗,同時感謝您對熹門酒店的支持以及對酒店服務的高度肯定,您的滿意是對我們最大的鼓勵,我們將會用更好的服務和意識等待您的再次光臨。
Guest User
Standard Queen Room
Stayed in Dec 2023
Couple
2 review
9.0/10
Great
Posted on Jan 10, 2024
Breakfast for two days are good with varieties and quiet environment. Front desk personnel were very helpful in making ehailing on behalf for visitors who don't have any e wallets and hailing apps. A Mr.Liu and his colleague were most friendly and courteous.Access to high speed train is just a 10 minutes pedestrian walkway through an underground passage.
Response from Property: Dear guest, hello! Thank you for your support and affirmation of Ximen Hotel. We will wait for your visit again with better service.
Guest User
Deluxe Double Room
Stayed in Apr 2023
Traveling with friends
34 review
10/10
Outstanding
Posted on May 15, 2023
New hotel with very helpful service from brother at the reception.
Response from Property: Dear valued guests ,Thank you considering our hotel for your stay at XIMEN hotel . We do hope you give us the privilege to continue to serve you in the near future.
Francis Fu I Lin
Standard Queen Room
Stayed in Oct 2023
Traveling with friends
22 review
10/10
Outstanding
Posted on Dec 2, 2023
Near train station, very convenience. clean and good room.
Response from Property: Dear valued guests ,Thank you considering our hotel for your stay at XIMEN hotel . We do hope you give us the privilege to continue to serve you in the near future.
Narinchai
Standard Queen Room
Stayed in Nov 2024
Couple
17 review
7.5/10
Posted on Jan 23, 2025
Nice staff
Response from Property: 尊敬的賓客,感謝您下榻熹門酒店,未能得到您的五分好評我們很是重視,將會在不斷的努力,我們十分重視賓客的入住體驗,如您有寶貴的意見可隨時向我們反饋。感謝您,期待再次光臨,祝旅途愉快!
Massimiliano
Standard Queen Room
Stayed in Oct 2022
Business traveler
82 review
9.5/10
Amazing
Posted on Nov 9, 2022
is basically right in front of train station. Still there is a major road that cannot be crossed.
there is an underground passage that is not indicated! Luckily there was another Chinese guy going that direction and after we could not find it, he asked and a guard took us down to it.
Hotel should push the town, police or else, to make big signs and indicate how to cross the street.
Response from Property: Dear guests,thank you for choosing to stay at Ximen Hotei.Questions about your feedback will be conveyed to management.Thank you for your feedback and sincerely look forward to your next visit.
Tai Kwan
Deluxe Double Room
Stayed in Oct 2023
Couple
8 review
9.5/10
Amazing
Posted on Dec 8, 2023
TV connection not good
Response from Property: Dear valued guests ,Thank you considering our hotel for your stay at XIMEN hotel . We do hope you give us the privilege to continue to serve you in the near future.
Anonymous User
Deluxe Family Room
Stayed in Apr 2025
Family
37 review
9.5/10
Amazing
Posted on May 18, 2025
The hotel is located near the exit of the underground passage across the street from the high-speed railway station, but due to the construction of the station square near the hotel, the underground passage is closed and you need to take a taxi to the hotel (about 2 kilometers away). There is a door leading directly to the parking lot at the elevator in the hotel lobby. The breakfast is simple and filling.
Original TextTranslated by Google
Response from Property: Dear guest, hello! We are very glad to know that you have a satisfactory stay in our hotel. At the same time, thank you for your support to Ximen Hotel and your high recognition of the hotel services. Your satisfaction is the greatest encouragement to us. We will wait for your visit again with better service and awareness.
Guest User
Deluxe 2-bed Room
Stayed in Apr 2025
Traveling with friends
1 review
7.5/10
Posted on May 6, 2025
Environment: 1. The hotel parking lot is simple.
2. The room is soundproofed from the road, but you can occasionally hear loud noises from the room upstairs.
Hygiene: There is a slight smell in the room and I hope the shower room can be improved and a shower head can be added.
Service: The front desk has a good attitude
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying at Ximen Hotel. Regarding your question, the parking lot is a newly built building and has not been fully completed. Each room has a shower with an overhead shower and a hand-held shower, and the rooms are regularly disinfected and deodorized. If you have any questions or needs during your stay, please contact us. The front desk is at your service 24 hours a day. Welcome to visit us next time.
Anonymous User
Standard Queen Room
Stayed in Mar 2025
Business traveler
3 review
9.5/10
Amazing
Posted on Apr 29, 2025
The room is clean and sanitary, the space is large, the bathing facilities are complete, the front desk clerk is very friendly and kind, it is worth recommending 💪💪💪
Original TextTranslated by Google
Response from Property: Dear guest, hello! We are very glad to know that you have a satisfactory stay in our hotel. At the same time, thank you for your support to Ximen Hotel and your high recognition of the hotel services. Your satisfaction is the greatest encouragement to us. We will wait for your visit again with better service and awareness.
Guest User
Standard Queen Room
Stayed in Mar 2025
Couple
16 review
4.0/10
Posted on Apr 29, 2025
You must take a taxi to get between the high-speed rail station and the hotel! There is no passage or underground walkway to walk between them.
The hotel does not provide a special car pick-up service.
It takes at least 15-20 minutes to walk from the hotel to the Nan'ao Island bus station. There are basically no seats to sit after the bus arrives. You have to stand for almost an hour to get to the tourist center.
There are basically no restaurants downstairs and around the hotel.
The room area is average. The room has basically not been cleaned. The washbasin does not provide hand sanitizer. The shower room is poorly maintained. When I checked in, there was still a lot of hair on and in the drain. It was very disgusting.
There were basically few breakfast foods and drinks, and there was no replenishment. The environment was average. The restaurant was suspected to be outsourced, and the attitude of the person in charge of the restaurant was also average.
The hotel's room cleaning and cleaning are probably outsourced. After going out at night, there was still no one to clean the room and clean it. I had to call the front desk to find a cleaning lady. The cleaning lady just simply dumped the garbage and changed the garbage bag. The whole process took no more than 5 minutes to complete.
Original TextTranslated by Google
Response from Property: Thank you for staying at Ximen Hotel. The hotel is just a few minutes' walk from the high-speed railway station. The underground passage is temporarily closed due to the renovation of the west station. And you have asked so many questions. First of all, check how much you paid for a special car pick-up and you complained about the lack of seats and the crowds when taking the bus. You should have paid in US dollars. It seems that you are here to give a bad review maliciously.
Guest User
Deluxe 2-bed Room
Stayed in Mar 2025
Family
2 review
10/10
Outstanding
Posted on Apr 19, 2025
The room is OK, very close to the high-speed rail station. But the breakfast is not tasty.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for your 5-point review! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope Ximen Hotel will be the warmest and most unique one in your memory! Wish you well.