GGuest UserI was in the midst of moving, and with a kitten, I was desperate for a pet-friendly, long-term stay. This apartment hotel met my needs perfectly: rooms were equipped with refrigerators, microwaves, and washing machines—perfect for long-term stays. The hotel's large number of rooms made it easy to find a quiet, dog-free room with few neighbors. The overall atmosphere was youthful, as if the owner were a post-90s generation.
However, I did notice some noticeable flaws during my stay. Since it's a pet-friendly hotel, the bedding, perhaps made of a special fabric for washability, felt very rough and uncomfortable.
Even more disappointing was the handling of housekeeping. When I first asked the staff to change the sheets, they said they needed to ”change them on a daily basis” and insisted they verify my check-in date before offering to change them. The resulting duvet covers had a strong dog smell, making me suspect I'd mistakenly used unwashed bedding. Due to the strong smell, I had to request a replacement again. Furthermore, the housekeeping staff were perfunctory in their daily cleaning, failing to thoroughly clean the floor on their first visit. Their overall cleaning attitude was unacceptable.
The second time I handled the situation, I was extremely dissatisfied with the housekeeping supervisor's attitude. He repeatedly argued, ”Opening the window will eliminate the smell,” avoiding the issue and even suggesting I was being overly sensitive. I clearly stated that I have a cat and am very sensitive to dog odors, but he refused to acknowledge that it might be their fault and instead shifted the blame onto me. This insincere and unprofessional response was very uncomfortable.
Overall, this hotel has excellent facilities and concept, but there is significant room for improvement in the attention to detail of housekeeping, linen management, and staff training. If they can improve their service awareness, cleanliness standards, and response mechanisms, they could become an ideal pet-friendly extended-stay hotel.
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