Atour Hotel (Shanghai Hongqiao Airport Qibao Ancient Town)

First of all, the location is excellent. It is very close to Hongqiao Airport, which is very convenient for business travel. It is also close to an ancient town, where you can also check out the Jiangnan scenery of small bridges and flowing water. The room facilities are also very new, clean and tidy. The service is warm and considerate, and the breakfast is comfortably arranged. It is a very cost-effective choice.

The room is spacious, the facilities are new, the surrounding area is convenient for eating and shopping, and the price-performance ratio is very high.

The worst check-in experience, no one! Yaduo is famous for its good service in my impression, so I booked this hotel. I thought it would be a pleasant check-in experience. I didn't expect the check-in experience to be so unpleasant! I got up early in the morning at 8 o'clock the next day, and there was no electricity in the room. I thought it was a switch problem, so I called the front desk for consultation. The first staff member replied that the hotel had a power outage and it would be back at 9:30. I asked why there was a sudden power outage, and the staff replied that the power company said yesterday that there would be a power outage today. I continued to ask why no one told us about the power outage when I checked in and called the front desk again at night! The staff couldn't give an answer. I had no choice but to hang up the phone and wait. When the first service staff called back at 9:40, the room was still not powered on. I called the front desk twice to inquire about the situation, but it only replied that it was still being repaired and would call around 10 o'clock. I asked the hotel that I was in a hurry to wash and work, and the hotel just replied that the water was not stopped and there was water. I would like to ask, the room is so dark, do I wash in the dark? ! I had no choice but to continue waiting. When it was past 10 o'clock, there was still no call. I called the front desk for the third time to inquire about the situation. They replied that they would definitely call at 10:30. I asked if I was sure. The staff replied categorically that they would definitely call. But there was still no call at 10:30. I asked the fourth time about the cause of the power outage, and the staff replied that there was a sudden power outage this morning. But his answer was completely different from the answer of the first staff member! I was really angry at this time. Finally, the power came after 11 o'clock, but the sockets in the room were useless. I had no choice but to call the front desk for help again! Later, I was told that I had just called and needed to unplug the room card and plug it in again. For what happened throughout the morning, the hotel did not provide a single proactive service, and no one apologized for the bad check-in experience of the guests and gave a solution! Just let the guests wait and everyone gave different explanations to the guests! Because the matter was not finished, I was too troublesome, so I thought I would just stay for another night. Things were delayed in the morning, and I was anxious to go out in the afternoon. Before leaving the hotel, I told the front desk about the need to stay longer. The front desk told me to place an order online (didn't mention anything about the morning during this process), but when I finished my business and returned to the hotel in the evening, the mineral water I drank was not refilled, and the floor was not cleaned. I called the front desk to reply that because I placed the extension order late and the auntie was off work, the water was not refilled. Although I was given water immediately afterwards, due to this series of events, I went from being angry and unhappy to disappointed. Shouldn't the hotel inform you of the power outage in advance? Even if it happens suddenly, there should be an emergency plan! Shouldn't the hotel take the initiative to call the guests to care and greet them if it didn't call at the promised time? Is it Atour's way of hospitality to ignore the guests when they called for help many times? ! Until I checked out, no one paid attention to me and cared about my stay. On my way out of Shanghai, I received a call from the hotel asking me how I felt? ! I stayed in the hotel for two days and no one paid attention to me. I asked after I left the hotel! So disappointed! I will never choose Atour again!

Very good. Very satisfied. Good service.