Yitel Hotel

Yitel Hotel Reviews

Yitel Hotel

No. 782 Cailun Road, Pudong New Area, Shanghai, 201203, ChinaSee Hotel Details
Yitel Hotel
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Guest Reviews

9.6/10
Excellent
1652 review
Verified reviews
Location9.6
Amenities9.6
Service9.7
Cleanliness9.6
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All reviews(1652)
Positive reviews(1628)
Reviews with photos/video(186)
Friendly front desk staff(386)
Delicious breakfast(168)
Classy environment(159)
Perfect for business trips(127)
Convenient parking(123)
Quiet & comfortable(102)
Stayed multiple times(17)
Delicious buffet(15)
Negative reviews(24)
YHao Liew
Business Queen Room
Stayed in Apr 2025
Business traveler
2 review
10/10
Outstanding
Posted on May 30, 2025
Best hotel service ever! The front desk staff were so friendly, helpful, and polite. They gave us water and free desserts while we waited to check in, and even let us check in early after our long flight. Highly recommend it! Definitely going back!
Response from Property: 尊敬的賓客:感謝您選擇我們酒店並對我們酒店給予支持與厚愛。您對酒店服務的滿意是酒店全體員工工作的動力,讓每位賓客都能感受到賓至如歸的感覺是我們服務的最終目標。期待您的再次光臨,祝您及您的家人萬事如意,天天開心!——Racher
Guest User
Superior 2-bed Room
Stayed in Jan 2025
Family
8 review
9.5/10
Amazing
Posted on Mar 8, 2025
The Hotel is clean, very friendly staff, big beds and good mattresses, good breakfast. In practice, you feel good in this place.
Response from Property: Dear guest, thank you very much for your support to the hotel. I am very disappointed that I did not receive your 5-point praise. Maybe the hotel still has some shortcomings. I hope that you can point out the shortcomings to Xiaoyi next time. Xiaoyi will try its best to do better and serve with heart, so that every guest who comes to the store can feel the warmth of home. I hope that Xiaoyi's service can bring you more surprises and touches. I look forward to your next visit! General Manager of Yitel Shanghai Zhangjiang Jinke Road——Joe Chen
Anatolii Morozov
Business Queen Room
Stayed in Apr 2025
Business traveler
3 review
10/10
Outstanding
Posted on Jun 5, 2025
The hotel left a positive impression. Staff were polite and helpful—they assisted with taxi arrangements and other requests without issues. Rooms were clean and met expectations. Breakfast was decent with good variety. Overall, a comfortable choice for a business trip. 酒店整体不错。员工礼貌周到,叫车和其他请求都能及时协助解决。房间整洁,符合预期。早餐种类OK,品质可以。商务出行的话是个稳妥的选择。
Response from Property: 親愛的客官!心與心的呼喚,離不開深深的愛戀;心與心的溝通,離不開永久的思念。生命中的每一天,小頤希望一直有您的陪伴,直到海枯石爛,仍不改變。和頤至尚酒店-上海張江金科路店總經理——Racher
Tat Yan
Business Queen Room
Stayed in Apr 2025
Business traveler
2 review
8.5/10
Very Good
Posted on May 15, 2025
clean , quiet and spacious. near new international expo. but quite hassle to reach city and shopping area due to traffic jams. ( usually take 40 to 60 mins) . great breakfast.
Response from Property: 尊敬的客人您好,非常感謝您對酒店服務好衞生的支持,沒有得到您的5分好評,小頤心中萬分失落,酒店距離市中心直線距離約20公里左右,門口就是公交車站,如遇到下班高峯期前往市區通行時間會所延長,這邊建議您出行避開擁堵地點和下班時間段, 祝您生活愉快。—— 和頤至尚酒店-上海張江金科路店總經理
Maro 马洛恩
Business Queen Room
Stayed in Mar 2025
Business traveler
16 review
7.0/10
Posted on Apr 20, 2025
I recently stayed at this hotel and my overall experience was average. The rooms are beautiful, clean, and comfortable, providing a quiet atmosphere that’s ideal for relaxation. The location is acceptable and relatively peaceful, though it is somewhat far from the nearest metro station, which might be inconvenient for those relying on public transportation. On the other hand, the service at the front desk was below expectations. I noticed a delay in the check-in process and a lack of professionalism in guest interaction. I believe the hotel should work on improving customer service by offering better training to the staff and speeding up the reception procedures to ensure a more pleasant experience for guests. Overall, the hotel is a good choice for those seeking cleanliness and calm, but there is definitely room for improvement in the service area
Response from Property: 親愛滴客官您好,非常感謝您對酒店的支持,沒有得到您的5分好評,小頤心中萬分失落,可能是酒店還有做的不到位的地方,希望客官您下次的到來能給小頤指出不足之處,小頤會努力做到更好,用心服務,讓到店的每位客官都能感受到家一般的温暖,希望小頤的服務能給您帶來更多的驚喜和感動,期待您下次到來! 和頤至尚酒店-上海張江金科路店總經理——Joe Chen
Wai Kuen
Business Queen Room
Stayed in Nov 2024
Couple
1 review
8.5/10
Very Good
Posted on Jan 1, 2025
The service is great and the place is clean.
Response from Property: Friends, a lifetime means being with you wholeheartedly! The best relationship is never ending, never ending. Xiaoyi just wants to be with you, nothing more! General Manager of Yitel Shanghai Zhangjiang Jinke Road - Joe Chen
Family Room
Stayed in Sep 2024
Traveling with friends
1 review
10/10
Outstanding
Posted on Oct 24, 2024
It was so clean and nice! The next time I visit Shanghai, I was 100% willing to visit again, the blanket was cozy, and most of all, the bathroom was clean. And the staff was so kind. 😀😀👍👍
Response from Property: 親愛客官,花在開,蝴蝶可以作證;風在吹,樹葉可以作證;雨在下,泥土可以作證;雲在飛,天空可以作證;和頤至尚酒店在等您,我的回覆可以作證。和頤至尚酒店-上海張江金科路店總經理——Joe Chen
Natalia
Business Queen Room
Stayed in Jul 2024
Family
2 review
10/10
Outstanding
Posted on Aug 27, 2024
very good 👍👍
Response from Property: 親愛客官,將甜甜蜜蜜的味道寄存心底,讓快快樂樂的感覺永久的持續,用我深深的祝福鑄就您今生的甜蜜,願快樂與您不離不棄。和頤至尚酒店-上海張江金科路店總經理——Joe Chen
Guest User
2-bed Room
Stayed in Aug 2024
Family
1 review
10/10
Outstanding
Posted on Sep 7, 2024
This Yitel is very cozy and convenient. Hotel provides free meeting and small function room for guests. Room is very clean, shower gel, shampoo and conditioner are provided. Coffee,tea, bottle water are also provided. Most importantly, the reception staff are very friendly and helpful. Xiao Wei and his colleagues really helped us, even use their phone to book taxi and prepaid for us as we cannot handle Alipay very well. Very satisfied with the hotel.
Response from Property: Dear guest! The call from heart to heart is inseparable from deep love; the communication from heart to heart is inseparable from eternal longing. Every day of my life, Xiaoyi hopes to be with you all the time, and it will not change until the sea is dry and the stone is broken. General Manager of Yishang Hotel - Shanghai Zhangjiang Jinke Road Branch——Joe Chen
Mengshiyihua
Superior 2-bed Room
Stayed in Apr 2025
Business traveler
33 review
10/10
Outstanding
Posted on May 25, 2025
A very satisfying stay. I booked a deluxe double room. The room was quite spacious, so the front desk lady helped me upgrade it to a family room for free. It was much more spacious, and she also gave me souvenirs and fermented glutinous rice dumplings, which was really thoughtful. The breakfast 🍳 variety is not particularly complicated but it is also rich. I recommend the scallion oil noodles 🍜. I ate it for two consecutive mornings, with some roasted bran and fried eggs. A bowl of carbohydrates makes me energetic.
Original TextTranslated by Google
Response from Property: Dear guest, a gentle greeting, integrated with all wishes; a light blessing, poured out infinite sincerity; a reply, quietly filled the screen. Nothing, just want to tell you: I have been thinking of you quietly! Do you feel it? General Manager of Yitel Hotel-Shanghai Zhangjiang Jinke Road Branch
Guest User
Suite (Bathtub + TV Projection + Mini Fridge)
Stayed in Feb 2025
Family
6 review
10/10
Outstanding
Posted on Mar 25, 2025
Facilities: spacious and bright rooms, well-arranged facilities Hygiene: The hygiene of this hotel is really amazing. From the sheets to the bathroom, every detail is cleaned very cleanly, which makes people feel at ease. Environment: The environment of the hotel is quiet, and luxury and nature coexist harmoniously, which is beautiful. Service: The meticulous service makes us feel the hotel's care. My mother and I had a pleasant stay, but I would like to remind you that the air conditioner is not cool enough, and I am afraid of heat.
Original TextTranslated by Google
6/20
Response from Property: Dear guests, we climb mountains and cross rivers just for a chance to meet, and we go all out just for a chance to change. The answer is in the tears and in the heart. Do you feel it? The sincerity of all the partners of Yitel Hotel! We have traveled thousands of miles, but we have never forgotten our original aspirations; our faith is as strong as a rock and has been passed down from generation to generation. General Manager of Yitel Hotel-Shanghai Zhangjiang Jinke Road——Joe Chen
Guest User
Business Queen Room
Stayed in Apr 2025
Business traveler
3 review
3.0/10
Posted on May 19, 2025
I checked in at 10pm and was choked by the smoke so I had to change rooms. After changing rooms, I was woken up by mosquitoes. I found that the mosquito coils were used up and the screens were broken. I hardly slept all night. I asked for a refund but they didn't. It was very, very bad! The breakfast was even worse. It was just a few cheap ingredients and it was very perfunctory! I wonder how so many good reviews came out! It's very bad, don't stay at this hotel!
Original TextTranslated by Google
Response from Property: Dear guest, first of all, we sincerely apologize for the unpleasantness you encountered during your stay. But please allow us to make some explanations: Regarding the problem of smoke, we have been committed to creating a smoke-free environment, and we will strengthen supervision on this. The mosquito coil liquid was exhausted and the screen window was damaged after the room change. It was indeed an omission in our room inspection. The relevant personnel have been criticized and educated and the inspection process has been improved. Regarding refunds, we have a clear and reasonable process, and we are not deliberately making things difficult. If you meet the refund conditions, we will definitely handle it according to the regulations. If there is a miscommunication, we will strengthen employee training in the future. As for breakfast, we have always used safe and fresh ingredients, and we are constantly working to optimize the variety and quality. Our praise comes from real guest feedback. We always value the opinions of our guests and are actively improving our shortcomings. I hope you can understand, and please also look at our service objectively. I look forward to the opportunity to provide you with better service again and make up for this regret. General Manager of Yitel Hotel-Shanghai Zhangjiang Jinke Road Branch
goyachen
Business Queen Room
Stayed in Mar 2025
Solo traveler
15 review
10/10
Outstanding
Posted on Apr 30, 2025
Very good experience~ After checking in, the kid at the front desk gave me a bunch of snacks and drinks. In addition, because I had a meeting the next morning that required me to wear formal clothes, the clerk also lent me a shirt~~~ All five-star reviews! The best choice for business travelers in Zhangjiang😘
Original TextTranslated by Google
Response from Property: Dear guest, a gentle greeting, integrated with all wishes; a light blessing, poured out infinite sincerity; a reply, quietly filled the screen. Nothing much, just want to tell you: I have been thinking of you quietly! Do you feel it? General Manager of Yitel Hotel-Shanghai Zhangjiang Jinke Road——Joe Chen
Xixifushi
Business Queen Room
Stayed in Mar 2025
Other
3 review
10/10
Outstanding
Posted on Apr 26, 2025
Super super super good. The front desk staff is very enthusiastic. The soundproofing is very good. The surrounding is very quiet. You can review with peace of mind. There is a latch in the house. The safety factor is five stars ◉‿◉◉‿◉◉‿◉
Original TextTranslated by Google
Response from Property: Dear guest, the wind blows up the broken years like flowers, and your smile sways, becoming the most beautiful embellishment in my life, looking at the sky, the snow, and the deep shadows of the seasons. I promise you that Xiaoyi will not go anywhere, and will stand here waiting for you. General Manager of Yitel Shanghai Zhangjiang Jinke Road - Joe Chen
Guest User
Business Queen Room
Stayed in Mar 2025
Other
3 review
9.0/10
Great
Posted on Apr 20, 2025
The room is a bit small, the service of the front desk guy is super good, this must be praised, the hotel environment is not bad, the breakfast is also very delicious, the service desk can store luggage
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your support to the hotel. I am very disappointed that I did not receive your 5-point praise. Maybe the hotel still has some shortcomings. I hope that you can point out the shortcomings to Xiaoyi next time. Xiaoyi will try its best to do better and serve with heart, so that every guest who comes to the store can feel the warmth of home. I hope that Xiaoyi's service can bring you more surprises and touches. I look forward to your next visit! General Manager of Yitel Shanghai Zhangjiang Jinke Road——Joe Chen