Vienna International Hotel (Shanghai Pudong Airport Free Trade Zone)

Vienna International Hotel (Shanghai Pudong Airport Free Trade Zone) Reviews

Vienna International Hotel (Shanghai Pudong Airport Free Trade Zone)

No.566 Shiwan 6th Road, Pudong New Area, Shanghai, ChinaView Hotel Details
Vienna International Hotel (Shanghai Pudong Airport Free Trade Zone)
Vienna International Hotel (Shanghai Pudong Airport Free Trade Zone)Vienna International Hotel (Shanghai Pudong Airport Free Trade Zone)Vienna International Hotel (Shanghai Pudong Airport Free Trade Zone)
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Vienna International Hotel (Shanghai Pudong Airport Free Trade Zone) Guest Reviews

4.8/5
Excellent
5438 review
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(5438)
Positive reviews(5360)
Reviews with photos/video(1963)
Offers pick-up/drop-offs(1736)
Close to airport(848)
Friendly front desk staff(759)
Delicious breakfast(487)
Easy to get around(410)
Perfect for business trips(157)
Luxurious(22)
Negative reviews(78)
Guest User
Executive Suite
Stayed in Nov 2024
Solo travelers
2 review
4.5/5
Great
Posted on Dec 14, 2024
I recently stayed at this beautiful hotel and overall had a pleasant experience. While it’s not particularly close to the airport, the included shuttle service made transportation convenient and stress-free. The staff, though not fluent in English, were very helpful and used language apps to ensure clear communication, which I really appreciated. I opted for an executive room, and it was a worthwhile splurge. The room was clean, well-maintained, and most importantly, warm – a welcome feature during colder months. However, there are some areas for improvement. The room had a massage chair, which was an interesting feature, but using it required payment through a Chinese app that didn’t work with non-Chinese SIM cards. The entertainment system was limited, offering only a small selection of free TV shows in Chinese, with no international news or other content available. A simple instruction card for international visitors explaining how to use the room features would also be helpful. Breakfast was a Chinese continental spread, which was fresh and well-prepared, but those unfamiliar with local cuisine might find the selection limited. In summary, this is a lovely hotel with great amenities and attentive staff. With a few tweaks to accommodate international guests, it could provide an even better experience.
6/14
Response from Property: Dear guest: Sincerely grateful for your meticulous comments, just like the warm sun illuminating our path forward! I am extremely honored to be able to create a pleasant stay for you. We are delighted that the shuttle service has been recognized by you. We will continue to optimize our schedule to make travel smoother. The enthusiastic service of the employees is highly praised, and language proficiency has been put on the agenda. We will strengthen training and ensure smooth communication. We are honored to have your favor in the administrative room! We will take immediate action to address issues such as inconvenient payment for massage chairs and limited entertainment programs. We will establish multiple payment channels, enrich international channels, and make leisure time more enjoyable. The facility instruction card will also be prepared quickly, ensuring worry free use for international tourists. In terms of breakfast, we will consider introducing Western style dishes and cater to a variety of flavors. We will definitely live up to our expectations, refine the details, and eagerly look forward to your visit again, witnessing the transformation and enjoying the warmth again!
Anonymous User
Deluxe Family Room
Stayed in Nov 2024
Travel with friends
2 review
4.5/5
Great
Posted on Dec 13, 2024
We only able to stay here for about 6-7hrs. The airport is about 9km’s from the hotel. Thank you so much for the service for airport drop-off. And I just know that they provide drop-off service for Disneyland as well. If I know earlier, I would stay here for my last 2 days. Sooo… you need to inform the hotel in advance to use the service and they will send you to the airport. Other than that, since we check out earlier than the check out time which is at 4am, they provide us a breakfast. About the hotel the room. I would say it’s soooo pretty, clean, tidy. If I come to Shanghai again, and would visit Disneyland as well, I will come here again.
Response from Property: Dear customer, after reading your generous and heartfelt comments, my heart is filled with emotion and warmth! Thank you very much for sharing your stay experience so carefully. We are honored to know that your itinerary is rushed and you can only stay briefly for 6 to 7 hours, making this short period of time comfortable and pleasant. The distance of 9 kilometers from the airport is not considered close, fortunately the shuttle service did not make you worry, and it was delivered in a timely and safe manner. Everything was worth it. You mentioned the Disney pick-up and drop off, and we regret not promoting it early enough, which caused you to miss out on a more enjoyable itinerary. Next time you come, be sure to let us know in advance. The fleet is always on standby to ensure that the itinerary is planned properly and you have a worry free experience. Checking out in the early morning and having breakfast to warm your stomach is a thoughtful consideration we should make, and we hope that you will be energized when you leave the hotel. The room catches your eye, praised for its beauty, cleanliness, and tidiness. The hard work of our team members instantly turns into sweetness, and every effort we put into cleaning and decorating is worth it.
Chunrong
Deluxe Room (2 beds)
Stayed in Oct 2024
Couples
2 review
5.0/5
Outstanding
Posted on Nov 9, 2024
Great service!! Very friendly staff! Shuttle to airport is very convenient!
Response from Property: Dear guest, thank you very much for your positive feedback on our hotel. We will continue to work hard to live up to your expectations. Thank you again for your affirmation of the hotel. Looking forward to visiting again and wishing you a pleasant journey!
Guest User
Deluxe Double Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Sep 19, 2024
Nice clean room, good services and facilities: including laundry machine, small gym, free airport pick up/ drop off, delicious breakfast…
Response from Property: 小維能給親帶來無比滿意與驚喜的入住體驗對於我們來説就是最大的滿足了，維也納，在路上，我們還將會不忘初心，砥礪前行，爭取給您帶來更加完美地入住體驗，感謝親的滿意與點贊，期待您的下次入住~
Kum Li Wei
Deluxe Double Room
Stayed in Jan 2025
Family
6 review
5.0/5
Outstanding
Posted on Feb 26, 2025
This hotel is located near to Shanghai Pudong International Airport. The hotel provides free shuttle service to and from the airport every 30 minutes. The ride took about 10 minutes from the airport which is very convenient. The hotel breakfast has a lot of choices and the staffs are very attentive and provide good service.
Response from Property: 尊敬的客人，非常感謝您對我們酒店的認可與稱讚！能讓您感受到我們酒店的便利與貼心，實在是讓我們倍感榮幸。酒店緊鄰上海浦東國際機場，且每30分鐘一趟的免費班車服務，就是為了最大程度方便您的出行，很高興它確實給您帶來了便捷，10分鐘的車程也能讓您儘快從旅途的疲憊中解脱出來，進入舒適的休息環境。豐富多樣的早餐選擇，是我們為開啟您美好一天所做的努力，很開心能得到您的肯定。而工作人員的細心和周到，更是我們一直以來所堅持的服務理念，他們將繼續保持這份熱情與專注，為每一位客人提供優質的服務。期待您的再次光臨，我們會不斷努力，持續提升，為您打造更加完美的入住體驗，讓您每次來到這裏都能有賓至如歸的感覺！
DoubleGG
Double Room
Stayed in Jun 2024
Business travelers
10 review
3.2/5
Posted on Jul 18, 2024
Hotel a bit far from Pudong airport, room very noisy, regular truck sound from window till midnight. Hotel provided transportation services from/to airport and metro. Mattress and pillows very comfortable.
Response from Property: Dear guest, thank you very much for choosing to stay at our hotel. We highly value your feedback. We have taken corresponding measures to rectify the noise issue, including soundproofing the rooms and strengthening the daily management of the hotel. Meanwhile, we will continue to pay attention to this issue in the future and take necessary measures to ensure the comfort and satisfaction of our guests. Thank you again for your feedback and support. We look forward to your next visit.
Guest User
Superior Queen Room
Stayed in Oct 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Nov 3, 2024
Good Hôtel to live in
Response from Property: 您的滿意是我們最大的責任與榮幸，維也納酒店致力於為客人提供卓越的服務；您的到來及肯定是我們不斷 進步的動力與方向，非常感謝您對酒店肯定及支持，我們真誠的期待您的再次光臨！
Guest User
Deluxe Room (2 beds)
Stayed in Nov 2024
Family
2 review
4.2/5
Very Good
Posted on Dec 5, 2024
I find it very convenient as it provides airport pick up and send off as well as pick up and send off to Disneyland Shanghai. The staff was helpful in assisting to inform driver to pick us up to airport and from airport when we do not have access to local call. It also provides breakfast for us to take away when we are rushing.
Response from Property: Thank you very much for your high praise and recognition! Your convenient and comfortable journey is our greatest pursuit~We have specially designed airport and Disney shuttle services to save you the worry of traveling; It is my duty to help contact the driver when I encounter phone inconvenience. The takeaway breakfast is also carefully prepared, willing to replenish your energy for those in a hurry. Looking forward to your next visit and continuing to enjoy thoughtful service!
Rush.Winter
Superior Queen Room
Stayed in Apr 2024
Travel with friends
2 review
4.7/5
Amazing
Posted on Jun 1, 2024
The room was clean and the service was wonderful. Got free airport drop off . Would book again!
Response from Property: Dear Lord, Thank you for choosing Vienna and acknowledging the service of the hotel. Our location is about 15-20 minutes drive from Pudong Airport, free airport pick-up and drop-off service, the earliest drop-off time is 04:00 in the morning, looking forward to your next visit!
Guest User
Double Room
Stayed in Sep 2024
Couples
9 review
4.5/5
Great
Posted on Oct 6, 2024
Over all, a good stay. Staff were very helpful. Room was clean. Reasonable quiet but I was woken up in the middle of the night because of the screaming kids in the corridor… The location has a bit distance to the tube. But the shuttle bus to the airport was the reason for our stay and the buses were certainly well used.
Response from Property: Thank you for sharing your accommodation experience! We are pleased to hear that you are satisfied with the service provided by the staff and the cleanliness of the guest rooms. Maintaining a quiet environment is crucial for comfortable accommodation, and it's a pity that you were disturbed by the noise in the hallway. We will continue to work hard to improve transportation convenience regarding the issue of subway distance. We are glad that you are satisfied with the shuttle bus service to the airport. We look forward to your next visit and hope to provide you with a more perfect experience!
Aisyah Wijaya
Deluxe Double Room
Stayed in Feb 2024
Couples
25 review
5.0/5
Outstanding
Posted on Apr 20, 2024
The room is very clean and free pickup to and fro from airport is free of charge. Nearby to Shanghai Pudong airport,
Response from Property: Dear guests, hello! Thank you very much for staying at the Vienna Hotel! Our hotel has always prioritized service quality in our work, hoping to provide more thoughtful and professional service! We have all been striving to practice this goal! Sincerely looking forward to your next visit!
Massimo Ghinellini
Double Room
Stayed in Feb 2025
Solo travelers
6 review
5.0/5
Outstanding
Posted on Mar 8, 2025
Nice room Clean Very good reception service
Response from Property: 太感謝您的好評啦！為了給您打造乾淨舒適的房間，客房部同事們精心打掃、嚴格把關；接待團隊也一直秉持着熱情、專業的態度迎接每一位客人。您的認可就是對我們最大的鼓勵，我們會繼續保持，不斷提升，在房間品質和服務細節上做得更好，期待您再次光臨，給您帶來更棒的體驗！
Jeffrey Robert
Superior 2-bed Room
Stayed in Mar 2024
Family
2 review
5.0/5
Outstanding
Posted on Apr 30, 2024
Book ahead for the airport pickup
Response from Property: Dear guest, thank you very much for your positive feedback on our hotel. We will continue to strive to live up to your praise. Thank you again for your affirmation of the hotel. Looking forward to visiting again and wishing you a pleasant journey!
Eagle
Superior 2-bed Room
Stayed in Apr 2024
Family
3 review
5.0/5
Outstanding
Posted on May 10, 2024
Because it s verry good
Response from Property: Dear guest, thank you very much for your positive feedback on our hotel. We will continue to strive to live up to your praise. Thank you again for your affirmation of the hotel. Looking forward to visiting again and wishing you a pleasant journey!
Guest User
Superior 2-bed Room
Stayed in May 2024
Family
3 review
5.0/5
Outstanding
Posted on Jun 26, 2024
We stayed there for one night and the experience cannot be better. Very professional and friendly front desk. A real 4-star hotel with new furniture and clean room. We reserved the early morning shuttle service which is free. To our surprise, the hotel prepared a bag of breakfast-to-go for free even though we did not request for that. On the way to the airport, one traveler realized she left her cell phone in the hotel room. One hotel staff member in the shuttle bus arranged someone to retrieve and send the phone to the airport, with a very reasonable fee.
Response from Property: Dear friend, hello. Thank you very much for your support and affirmation of Vienna. Your kind words make us feel honored. Creating a comfortable, warm and comfortable living environment for guests is the goal that the hotel has been tirelessly striving for. Thank you again for your stay. We will continue to wait for your every visit with the highest quality service!