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Verified reviews
Location9.3
Amenities9.2
Service9.5
Cleanliness9.4
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All reviews(2249)
Positive reviews(2193)
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Offers pick-up/drop-offs(601)
Delicious breakfast(495)
Friendly front desk staff(222)
Perfect for kids(180)
Close to airport(129)
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Negative reviews(56)
edrick from indonesia
Duplex Family Room
Stayed in Feb 2025
Family
16 review
10.0/10
Outstanding
Posted on Apr 5, 2025
Hotel is clean
Breakfast is good. The chefs there are really helpful. They helped me to cook my chicken breasts when my steamer is broken
Disneyland is 20-30 yuan by didi
There is shuttle bus to and from disneyland in the morning and at night
Bailian chuansha(mall) is also 20-30 yuan by didi
Response from Property: Dear valued guest,:Thank you for choosing Luan Garden Hotel.Your satisfaction is hugely important to us.We will continue to improve the quality of products and services.Looking forword your next visit.I wish you a happy life and a good mood every day.
Guest User
Duplex Family Room
Stayed in Dec 2024
Family
11 review
9.0/10
Great
Posted on Feb 14, 2025
Nice hotel, value for money, nearby Shanghai Pudong Airport & hotel do provide airport pick up & drop off. Very near to Shanghai Disneyland, hotel do provide transport too. I booked 3 unit 3 person room & 1 unit 2 person room. When check in, the person incharge upgrade to the same room type so that we stay same floor & nearby unit. The breakfast is nice. All the staff that I encounter such as driver, front office, housekeeping, f&b are polite and helpful. Highly recommended.
Response from Property: Dear valued guest,:Thank you for choosing Luan Garden Hotel.Your satisfaction is hugely important to us.We will continue to improve the quality of products and services.Looking forword your next visit.I wish you a happy life and a good mood every day.
Guest User
Garden Family Friendly Family Room
Stayed in Oct 2024
Family
3 review
9.0/10
Great
Posted on Dec 13, 2024
Cleanliness. The hotel room is huge and clean but furnishing wise is slightly dated back 10 years. The lift area can smell cig smoke.
Location. Convenient as we took Didi. Easily get one cab.
Service. The crews are friendly and helpful. Service was great and recommended.
Amenities. Provided drinks in the room. A small slide in the room
Response from Property: Dear valued guest, Thank you immensely for your unwavering support and recognition in all aspects of our hotel. At the heart of every endeavor we undertake lies our commitment to delivering unparalleled vacation experiences tailored to each and every guest. Witnessing your satisfaction and heartfelt affirmation fills us with profound emotion. Rest assured, we shall persist in our efforts, unwaveringly striving for excellence, and eagerly await your return at any time.
Anonymous User
Family-friendly Suite
Stayed in Mar 2025
Family
1 review
10.0/10
Outstanding
Posted on Apr 7, 2025
The hotel is very good , it is near Disney resort. Near by Muslim food is available within 150 m . The staff is very cooperative and helping . Quality of breakfast is good and they pack it if any one of the family member is unable to attend. It has Disney shuttle service , it is highly recommended for those who are planning to visit Disney because Disney resort is very big it requites lot of time to visit all attractions . DiDi will take 20-25 RMB from hotel to Disney . Shanghai railway station is 55 minutes away from hotel and DIDI will take around 145 RMB . Similarly Bund and pudong are also 45 minutes away from, DIDI will charge 100-120 RMB . Hotel facilities are very good , beds were comfortable and soft . Adequate lifts , kids play area near by small shops have every thing which are required during traveling.
Response from Property: Dear valued guest,:Thank you for choosing Luan Garden Hotel.Your satisfaction is hugely important to us.We will continue to improve the quality of products and services.Looking forword your next visit.I wish you a happy life and a good mood every day.
Guest User
Duplex Suite
Stayed in Feb 2025
Family
2 review
10.0/10
Outstanding
Posted on Mar 17, 2025
Hotel staff was extremely friendly and accommodating. I traveled with a family of five who speak no Chinese; we had difficulty arranging the airport pick up before landing at the airport since we could not call directly and tried to rely on Trip customer service which did not go smoothly. Thankfully upon arrival airport staff were able to call and the hotel was very helpful in arranging pick up. We booked two rooms, one family suite and one king sized room. The family suite worked in terms of having enough beds, but the layout was a bit odd and you can tell it is a bit dated. There are rather steep stairs which make it not ideal for seniors as the beds are upstairs and the only bathroom is downstairs. The king room looked to be newly renovated and had no issues. There are two buildings to the hotel with the family suite in A and the king room in B so I think only the rooms in building B have been updated. We used the disneyland shuttle for the two days we stayed there which was excellent. The bus was in the located as stated by the hotel upon pick up but because there are so many other shuttles it’s best to arrive early at the parking lot to make sure you have enough time to find it. All in all, a great stay!
Response from Property: Dear valued guest,:Thank you for choosing Luan Garden Hotel.Your satisfaction is hugely important to us.We will continue to improve the quality of products and services.Looking forword your next visit.I wish you a happy life and a good mood every day.
AbdouAzzam
Superior 2-bed Room
Stayed in Mar 2025
Travel with friends
1 review
10.0/10
Outstanding
Posted on Apr 15, 2025
Aylajiu is very good for taking about your stay and help you around anything you need
Response from Property: Dear valued guest,:Thank you for choosing Luan Garden Hotel.Your satisfaction is hugely important to us.We will continue to improve the quality of products and services.Looking forword your next visit.I wish you a happy life and a good mood every day.
Fariza Mildred
Deluxe Room (2 Beds)
Stayed in Jul 2024
Couples
7 review
10.0/10
Outstanding
Posted on Aug 7, 2024
The place is good, it is not far from Pudong international airport and they provide free pick up and drop off airport service. A quiet place to stay if you need to travel early the next day.
Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a better holiday experience to every guest. We are really moved to see your satisfaction and affirmation. We will continue to work hard and be ready for you to come back at any time.
Guest User
Duplex Suite
Stayed in Dec 2024
Family
3 review
10.0/10
Outstanding
Posted on Jan 5, 2025
Very good
Response from Property: 尊敬的賓客您好,收到您的好評,我們如同獲得了無上的榮耀,倍感自豪。我們會繼續努力,為您提供更好的體驗!期待您的再次光臨!
Guest User
Superior Queen Room
Stayed in Dec 2024
Couples
1 review
10.0/10
Outstanding
Posted on Jan 15, 2025
Ayla is very friendly and helpful. Hotel has transport to and from Disneyland, very convenient for visiting Disneyland.
Response from Property: Dear valued guest,:Thank you for choosing Luan Garden Hotel.Your satisfaction is hugely important to us.We will continue to improve the quality of products and services.Looking forword your next visit.I wish you a happy life and a good mood every day.
Darren Jee
Deluxe Double Room
Stayed in Dec 2024
Couples
2 review
9.0/10
Great
Posted on Jan 11, 2025
Cleanliness and amenities- its excellent. The rooms are clean, well appointed and with most of the amenities you need.
I had a wondeful interaction with 2 staffs during my stay. 1) Front Desk 小姜(Jerry)- who go the extra mile to ensure my entourage of 8 was pick up promptly from Pudong after my inbound flight delay. 2) Guest relation 小杨(King)who check us in efficiently. He even arrange the best rooms and F&B entitlement for our group. Overall we had a very enjoyable and pleasant stay.
Response from Property: Dear valued guest,:Thank you for choosing Luan Garden Hotel.Your satisfaction is hugely important to us.We will continue to improve the quality of products and services.Looking forword your next visit.I wish you a happy life and a good mood every day.
Guest User
Family-friendly Family Room
Stayed in Nov 2024
Family
5 review
10.0/10
Outstanding
Posted on Jan 2, 2025
We got a very warm welcome from mr John the relation manager, he upgraded our room and ask us to see the room for us to choose. He has been a great help for us while staying at Lu an Hotel. All the breakfast menus also taste great, thank you 👍
Response from Property: Dear valued guest,:Thank you for choosing Luan Garden Hotel.Your satisfaction is hugely important to us.We will continue to improve the quality of products and services.Looking forword your next visit.I wish you a happy life and a good mood every day
Guest User
Octonauts Family Theme Room
Stayed in Mar 2025
Family
1 review
10.0/10
Outstanding
Posted on Apr 5, 2025
Good hotel for families with octonauts theme, close to Disneyland too
Response from Property: Dear valued guest,:Thank you for choosing Luan Garden Hotel.Your satisfaction is hugely important to us.We will continue to improve the quality of products and services.Looking forword your next visit.I wish you a happy life and a good mood every day.
FARAH NADIAH
Panku Family Theme Room
Stayed in Nov 2024
Family
2 review
8.0/10
Very Good
Posted on Jan 1, 2025
Overall good hotel. Plus point are the location, availability of free transfer fow whole family from airport and to n fro Disneyland, attentive and helpful staffs esp Tina n John. And for muslim, there is nearby halal food just a street away. John was very helpful in getting us a taxi to city centre. Definitely recommended for family n muslim traveller
Response from Property: Dear valued guest,:Thank you for choosing Luan Garden Hotel.Your satisfaction is hugely important to us.We will continue to improve the quality of products and services.Looking forword your next visit.I wish you a happy life and a good mood every day
Suvdantsetseg Lkhagvajav
Garden Parent-child Room
Stayed in Nov 2024
Family
2 review
9.0/10
Great
Posted on Dec 25, 2024
My kids liked Disney themed room so much, the service was good and staffs were really nice. The breakfast was very optional and delicious. Special thanks to your effort for taxi, food, breakfast and shuttle service. Good luck 👍
Response from Property: Dear valued guest,:Thank you for choosing Luan Garden Hotel.Your satisfaction is hugely important to us.We will continue to improve the quality of products and services.Looking forword your next visit.I wish you a happy life and a good mood every day.
ivy
Family-friendly Family Room
Stayed in Nov 2024
Family
1 review
8.0/10
Very Good
Posted on Dec 21, 2024
Overall very good experience, booked for 3 nights as they have free shuttle from airport and to and from Disneyland. The family room is big we have 1 king size and 1 super single bed. The breakfast is okay and the aunties serving the breakfast are very friendly and helpful. They even packed us some fruits and yoghurt for us to bring to Disneyland. Thanks to 张小丽阿姨 and 士杰阿姨, 你么都和贴心和真诚。
Response from Property: Dear guests:Thank you for choosing Luan Garden Hotel.Your satisfaction is hugely important to us.We will continue to improve the quality of products and services.Looking forword your next visit.I wish you a happy life and a good mood every day.