Shanghai Baoan Hotel

Shanghai Baoan Hotel Reviews

Shanghai Baoan Hotel

800 Dongfang Road (Dongfang Lu), Pudong, Pudong New Area, Shanghai, 200122, ChinaSee Hotel Details
Shanghai Baoan Hotel
Shanghai Baoan HotelShanghai Baoan HotelShanghai Baoan Hotel
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Guest Reviews

9.2/10
Very Good
5926 review
Verified reviews
Location9.2
Amenities8.9
Service9.3
Cleanliness9.3
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All reviews(5926)
Positive reviews(5738)
Reviews with photos/video(881)
Friendly front desk staff(1126)
Easy to get around(925)
Close to metro(404)
Convenient for shopping(305)
Quiet & comfortable(223)
Perfect for business trips(193)
Delicious breakfast(170)
Would stay again(131)
Negative reviews(188)
Guest User
Special Room
Stayed in Jun 2025
Business traveler
29 review
8.0/10
Very Good
Posted on Jul 24, 2025
Simple hotel, well located on Century Avenue. Only 5 minutes walk to subway lines 2, 4, 6, and 9. Friendly staff. The rooms are quiet and clean, although it is quite obvious that my room will need some renovation in the near future.
Response from Property: Dear guest, first of all, thank you for choosing Bao'an Hotel and taking the time to give us your feedback. We are deeply sorry that we failed to meet your expectations. The hotel is currently planning a gradual renovation to improve and upgrade our facilities and equipment. We will also pay more attention to handling details. The hotel front desk is on duty 24 hours a day. If you encounter any problems during your stay, please report them to the front desk and we will solve them for you as soon as possible. We hope that when you come again next time, you can feel our improvements. We will arrange an improved room for you and provide you with a more comfortable accommodation environment.
SHADYSAMAD
Business 2-bed Room
Stayed in Jun 2025
Business traveler
1 review
10/10
Outstanding
Posted on Jul 22, 2025
Baoan hotel , cherry very good , hotel is good. I like to. Maybe we will come back some time very good
Response from Property: 尊敬的賓客您好,感謝您下榻寶安大酒店並在百忙之中給予我們的評價,您的滿意評價就是我們不斷提高服務質量的源源動力,深深感謝您的惠顧,期待與您的再次相遇
Udayan
Special Room
Stayed in Mar 2025
Business traveler
2 review
9.5/10
Amazing
Posted on Apr 30, 2025
Everything was good, except the AC issue. Normally i noticed that the hotel switch-off the AC and ask to keep the windows open
6/19
Response from Property: Dear guest, hello. First of all, we would like to thank you for staying at Bao 'an Hotel and for giving us such an evaluation despite your busy schedule. We are deeply sorry that we failed to meet your expectations. Recently, due to the significant temperature fluctuations in Shanghai, the hotel's air conditioning has been set to fresh air mode, and fans and heaters are also available. We are committed to serving every guest well and providing each of them with a better living environment. We are willing to welcome your next visit with a more comfortable environment, a warmer smile and more considerate service.
dkworks
Special Room
Stayed in May 2025
Business traveler
38 review
6.0/10
Posted on Jun 17, 2025
I booked the room with wardrobe in a description but got the one without, room 1501, how come? Also, surroundings around hotel is so outdated and broken, like it was a war here
Response from Property: Dear guest, hello. First of all, we would like to thank you for staying at Bao 'an Hotel and giving us your evaluation despite your busy schedule. We are deeply sorry that we did not meet your satisfaction. The hotel is planning to gradually renovate, improve and perfect the facilities and equipment, and will also pay more attention to handling details. The district where the hotel is located is currently undergoing road renovation. During the construction period, it may have an impact on the environmental aesthetics. We are committed to serving every guest well and providing each of them with a better living environment. The hotel front desk is on duty 24 hours a day. Any problems you encounter during your stay can be reported to the front desk and we will solve them for you as soon as possible. Looking forward to your next visit. Wish you a happy life!!
Guest User
Special Room
Stayed in May 2025
Other
4 review
10/10
Outstanding
Posted on Jun 15, 2025
Everything was great. In front desk, Kevin was amazingly well to introduced about hotel, and he was so kindful. If I come back to Shanghai Im gonna book here again
Response from Property: Hello! Thank you for staying at Shanghai Bao 'an Hotel. We are very glad to have your satisfaction and recognition. It is the hotel's responsibility to provide guests with meticulous and thoughtful service and a comfortable and first-class environment. We will continue to strive to serve every guest well! Thank you again for your review of the hotel. We look forward to your next stay!
imad云
Special Room
Stayed in May 2025
Solo traveler
2 review
10/10
Outstanding
Posted on Jun 8, 2025
Enjoyed my stay a lot! I spilled coffee accidentally on my bed first time in and the service room helped change my quilt in no time. Great breakfast too! Wonderful room design and incredible location. Highly recommended.
Response from Property: Hello! Thank you for staying at Shanghai Bao 'an Hotel. We are very glad to have your satisfaction and recognition. It is the hotel's responsibility to provide guests with meticulous and thoughtful service and a comfortable and first-class environment. We will continue to strive to serve every guest well! Thank you again for your review of the hotel. We look forward to your next stay!
Guest User
Guestroom (Double Bed)
Stayed in Apr 2025
Couple
46 review
10/10
Outstanding
Posted on May 18, 2025
Great hotel. Mister Kevin on reception was extra kind and he upgraded our room for free. Room was very cozy, bed soft and had a great view. Great location near The Bund. All in all great price for the room and service!
Response from Property: Dear guest, hello! Thank you for staying at Bao 'an Hotel and giving us your evaluation despite your busy schedule. Your satisfaction is the continuous driving force for us to improve the quality of our service. We are deeply grateful for your patronage and look forward to seeing you again
MauricioGrande
Guestroom (Double Bed)
Stayed in Apr 2025
Business traveler
13 review
10/10
Outstanding
Posted on May 11, 2025
The location is very useful and nice, the price is reasonable according to the area, nice staff specially KEVIN who helped to get oriented in the area which offer a great service
Response from Property: Dear guest, thank you for staying at Baoan Hotel and giving us your feedback. Your satisfaction is the driving force for us to continuously improve our service quality. We deeply appreciate your patronage and look forward to meeting you again.
Guest User
Guestroom (Double Bed)
Stayed in Mar 2025
Business traveler
11 review
8.0/10
Very Good
Posted on Apr 25, 2025
Both check in and out are efficient and staff are friendly and helpful. Room is clean and well equiped. Location is good where malls and subway access within short walking distance.
Response from Property: Dear guest, hello! Thank you for staying at Bao 'an Hotel and giving us your evaluation despite your busy schedule. Your satisfaction is the continuous driving force for us to improve the quality of our service. We are deeply grateful for your patronage and look forward to seeing you again
yasslr
Special Room
Stayed in Mar 2025
Solo traveler
16 review
7.5/10
Posted on Apr 20, 2025
It’s a great hotel for a trip in shanghai. Works well, efficient, close and really clean. Although I received calls during the night in my room, that part was really scary. Also reception staff from Upsky were really not nice except the woman that did my check-in, she was really pleasant. Check-out was a nightmare, why would you not deduct the amount of the room from the deposit instead of charging me twice? anyways except those small details it really was great !!
Response from Property: Dear guests, hello! Thank you very much for staying at Bao 'an Hotel! We sincerely apologize and regret not having provided you with a pleasant stay experience! When you checked out, the POS machine was lagging. So we tried again twice. In the end, your room rate was actually deducted from your deposit. We are deeply sorry for the inconvenience caused to you. We are committed to serving every guest well and providing each of them with a better living environment. We are willing to welcome your next visit with a more comfortable environment, a warmer smile and more considerate service.
Guest User
Deluxe Family Room
Stayed in Mar 2025
Family
1 review
10/10
Outstanding
Posted on Apr 7, 2025
Very comfortable hotel ,with very clean rooms and beautiful view.The hostes are professional. Owen helps us so much, he was so kind. I am truly recommend for tourists or business trip this hotel.
Response from Property: Dear guest, thank you for choosing Bao'an Hotel and taking the time to give us your feedback. Your satisfaction is the driving force for us to continuously improve our service quality. We are deeply grateful for your patronage and look forward to seeing you again.
Anonymous User
Business 2-bed Room
Stayed in Mar 2025
Family
33 review
8.0/10
Very Good
Posted on Apr 6, 2025
This is an old hotel but it is OK. Clean, quiet. Breakfast very bad, poor choice and quality, not worth the money. What I did not like was the deposit of 300 yuan, the deposit plus the price of the room are paid in one transaction, which is very strange for me. And after a time [stil waiting] they give you back the deposit part of the transaction. We moved from this hotel to JinLing Purple Mountain in next building - better inside, better breakfast and without any deposit.
Response from Property: Dear guest, hello! We are very grateful for your stay at Bao'an Hotel. We sincerely apologize and regret that we failed to provide you with a pleasant stay. We understand that you made an online payment reservation on Ctrip. This reservation only prepaid the room fee and did not cover the deposit for incidental charges. The deposit collected at the front desk is for your convenience to order food, use the in-room mini bar, watch pay-per-view channels and other paid services during your stay. The remaining deposit will be refunded to you immediately upon your check-out. If you find this method inconvenient, we suggest that you directly book the flash check-in room type online next time. The room fee and incidental charges will be settled together through the network when you leave. We are willing to welcome your next visit with a more comfortable environment, warmer smiles and more considerate service.
Kwok Chung
Special Room
Stayed in Mar 2025
Solo traveler
31 review
8.5/10
Very Good
Posted on Apr 3, 2025
The hotel is a bit old but the condition is still ok. The location is good, 10 minutes from metro station line 2, which is easy to go from both airports. 2 big malls nearby, many restaurants. And the price is just CNY337. Good value!
Response from Property: Dear guest, hello! We are very grateful for your stay at Bao'an Hotel! We sincerely apologize and regret that we failed to provide you with a pleasant stay. The hotel is currently planning a gradual renovation to improve and enhance its facilities and equipment. We are committed to serving every guest well and providing a better accommodation environment for each of you. We will welcome your next visit with a more comfortable environment, warmer smiles, and more considerate service. We hope that when you come again next time, you will feel our improvements and enjoy a comfortable stay.
Robert101
Special Room
Stayed in Jan 2025
Business traveler
1 review
10/10
Outstanding
Posted on Feb 18, 2025
Great value and great location. Was looked after by Kirito the Guest service manager who speaks great English and was happy to assist with all our needs.
Response from Property: Hello, thank you for staying at Shanghai Bao 'an Hotel. We are very glad to get your satisfaction and recognition. It is the hotel's responsibility to let guests feel the attentive service and comfortable first-class environment. Thank you again for your review of the hotel and look forward to your next stay
DavidSherratt
Guestroom (Double Bed)
Stayed in Jun 2025
Solo traveler
27 review
10/10
Outstanding
Posted on Jul 6, 2025
Classy traditional hotel with all the amenities you would expect from a business hotel. Large rooms, well stocked minibar & room service.
Response from Property: Hello! Thank you for staying at Shanghai Bao 'an Hotel. We are very glad to have your satisfaction and recognition. It is the hotel's responsibility to provide guests with meticulous and thoughtful service and a comfortable and first-class environment. We will continue to strive to serve every guest well! Thank you again for your review of the hotel. We look forward to your next stay!