800 Dongfang Road (Dongfang Lu), Pudong, Pudong New Area, Shanghai, 200122, ChinaView Hotel Details
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Shanghai Baoan Hotel Guest Reviews
4.5/5
Good
4641 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.4
Service4.6
Cleanliness4.6
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All reviews(4641)
Positive reviews(4493)
Reviews with photos/video(440)
Friendly front desk staff(891)
Easy to get around(698)
Close to metro(302)
Convenient for shopping(238)
Quiet & comfortable(160)
Perfect for business trips(115)
Would stay again(95)
Delicious breakfast(89)
Negative reviews(148)
Gordon Evepearl
Deluxe Family Room
Stayed in Nov 2024
Family
24 review
4.5/5
Great
Posted on Jan 1, 2025
The hotel room is quite old but still comfy to staycation. Breakfast buffet is delicious and many varieties to choose.
Response from Property: Dear guest, first of all, thank you for choosing Bao'an Hotel and taking the time to give us your feedback. We are deeply sorry that we failed to fully satisfy you. The hotel is currently planning a gradual renovation to improve and enhance the facilities and equipment, and will also pay more attention to handling details. We are committed to serving every guest well and providing a better accommodation environment for each of you. We look forward to your next visit and wish you a pleasant life!
AllaboutTravels
Deluxe Family Room
Stayed in Nov 2024
Family
11 review
4.7/5
Amazing
Posted on Dec 15, 2024
The hotel looks a bit old fashion, but the location is very good.
The new shopping malls are within walking distance. Its also possible to explore the local neighbourhood nearby to learn about the local lifestyle.
Response from Property: Hello, thank you for staying at Shanghai Bao'an Hotel. We are glad to have received your satisfaction and approval. It is the duty of the hotel to provide guests with considerate and thoughtful service and a comfortable and first-class environment. We will continue to serve every guest well. Thank you again for your review of the hotel. We look forward to your next stay.
Guest User
Special Room
Stayed in Sep 2024
Solo travelers
8 review
4.2/5
Very Good
Posted on Oct 26, 2024
The hotel is a bit old but has all needs covered, close to many restaurants and shops.
Response from Property: Dear guests, first of all, thank you for staying at Baoan Hotel and giving us your comments during your busy schedule. We deeply regret that we failed to meet your satisfaction. The hotel is planning to gradually renovate, improve and perfect the facilities and equipment of the hotel, and will pay more attention to the details; We are committed to serving every guest and providing a better environment for every guest. Looking forward to your visit again, I wish you a happy life!
Ariunaa enkhee
Special Room
Stayed in Aug 2024
Travel with friends
28 review
5.0/5
Outstanding
Posted on Sep 22, 2024
Thank you for helping me. staff with perfect English 🤘 . Thank you Kevin 😘
Response from Property: Dear guests, thank you for staying at Baoan Hotel and giving us the evaluation in your busy schedule. Your satisfaction evaluation is the source of power for us to continuously improve the quality of service. We deeply thank you for your patronage and look forward to meeting with you again
Babul
Deluxe Family Room
Stayed in Nov 2024
Travel with friends
1 review
3.7/5
Posted on Jan 1, 2025
My trip was good but Chinese some car driver are not good. Airport to my hotel cost was 100 RMB But driver cost me 500 RMB. It’s not good at all.
Response from Property: Dear guest, first of all, thank you for choosing Bao'an Hotel and taking the time to give us your feedback. We are deeply sorry that we failed to fully satisfy you. The hotel is currently planning a gradual renovation to improve and enhance the facilities and equipment, and will also pay more attention to handling details. We are committed to serving every guest well and providing a better accommodation environment for each of you. We look forward to your next visit and wish you a pleasant life!
Elsen Mae
Guestroom (Double Bed)
Stayed in Nov 2024
Family
2 review
4.2/5
Very Good
Posted on Dec 31, 2024
Booked a little too early in the day but they still accommodated us. We were surprised how clean and amazing the room was for it’s price. Will surely visit again
Response from Property: Dear guest, thank you for staying at the Bao'an Grand Hotel and taking the time to give us your feedback. Your satisfaction is our driving force to continuously improve service quality. We deeply appreciate your patronage and look forward to serving you again in the future.
Anon Bunrit
Business Queen Room
Stayed in May 2024
Solo travelers
12 review
4.5/5
Great
Posted on Jun 13, 2024
Classic styled hotel with good location, not very far from metro and shopping mall. Room is a little old but very clean, breakfast is so so. Overall, its pleasant stay.
Response from Property: Dear guest, hello! Thank you for choosing our hotel. We regret that you were not 100% satisfied. The hotel will continue to improve, we are willing to use a more comfortable environment, more warm service, looking forward to your visit again.
LaoDaWei
Special Room
Stayed in Nov 2024
Solo travelers
13 review
4.5/5
Great
Posted on Dec 12, 2024
A solid traditional Chinese style business hotel with everything you need in facilities for a reasonable price. Rooms cpuld be described as dated - particularly if you like modern minimalism and cutting edge bathrooms. However, deing dated had its own charm and it's nice to have a hotel with a bathtub for a soak!
Response from Property: Hello, thank you for staying at Bao'an Hotel in Shanghai. We are glad to have received your satisfaction and approval. It is the duty of the hotel to provide guests with considerate and thoughtful service and a comfortable and first-class environment. We will continue to serve every guest well. Thank you again for your review of the hotel. We look forward to your next stay.
John
Special Room
Stayed in May 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jun 10, 2024
I thoroughly enjoyed my trip to the Bao’an hotel. Cherry was especially helpful when checking out. I would highly recommend this hotel to anyone from the west as it looks much better than the pictures and the location is absolutely ideal.
Response from Property: Dear guest, thank you for choosing Shanghai Baoan Hotel and commenting on us! Thank you for your recognition of the service of our colleagues. Your recognition and encouragement make us move forward. We hope to meet you again in Shanghai Bao 'an Hotel soon!
Kickassbong
Business Queen Room
Stayed in Apr 2024
Travel with friends
11 review
5.0/5
Outstanding
Posted on May 4, 2024
Clean and decent hotel with friendly staff. Breakfast had a good spread of Chinese and western food. Location was in a quiet neighbourhood with great choices of restaurants and coffee shops around. There’s a century mall at a walking distance for shopping.
Response from Property: Thank you very much for staying at Bao'an Hotel and giving us a satisfactory evaluation! We strive to provide every guest with a comfortable and warm stay experience. Looking forward to your next visit!
Lu Zhijie
Guestroom (Double Bed)
Stayed in Sep 2024
Solo travelers
19 review
5.0/5
Outstanding
Posted on Nov 2, 2024
Cherry has a great attitude and treat me with warm regards. The hotel has great cleanliness as well as good service too.
Response from Property: Hello, thank you for staying at Shanghai Baoan Hotel. I am very happy to receive your satisfaction and affirmation. It is the responsibility of the hotel to provide guests with attentive and thoughtful service and a comfortable and first-class environment. We will continue to work hard to serve every guest. ! Thank you again for your review of the hotel and we look forward to your stay again
Guest User
Guestroom (Double Bed)
Stayed in Sep 2024
Family
1 review
3.5/5
Posted on Oct 27, 2024
Overall service was good. But there was a smoking smell in one room. I found a cigarette bud on the carpet, which was strange for me.
Response from Property: Hello, distinguished guests! Thank you very much for staying at Bao'an Hotel! We apologize and regret for not letting you have a good stay! The hotel attaches great importance to your questions and will pay more attention to the details. If you have any questions or suggestions, please contact the Guest Service Manager by phone. We are committed to serving every guest well and providing a better living environment for every guest. We are willing to use a more comfortable environment, a warmer smile, more intimate service to welcome you again.
Guest User
Business Queen Room
Stayed in Sep 2024
Couples
3 review
3.2/5
Posted on Oct 20, 2024
Looks like from 80's. Photos of the tower are not of the hotel (the tower in the pictures are a part of another hotel).
Response from Property: Dear Guest, Kindly thank you for providing comments about your stay in our hotel. We look forward to welcoming you back to our hotel in the near future. Thank you!
Guest User
Business Queen Room
Stayed in Sep 2024
Family
6 review
4.0/5
Very Good
Posted on Oct 15, 2024
They didn’t have the room ready when i came. And i had to wait for hour and a half. Otherwise, great location okay breakfast.
Response from Property: Hello! Thank you for your support and trust in Baoan Hotel. I'm sorry that I didn't make you satisfied. Due to the recent peak period, early check-in may require a waiting situation, we will try to reduce and avoid your waiting time. We are committed to serving every guest and providing a better environment for every guest. We would like to use a more comfortable environment, a warmer smile, more intimate service to welcome you again.
Guest User
Deluxe Family Room
Stayed in Oct 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Nov 21, 2024
10 minutes walk from train station. The road is not easy to walk for rolling luggage.
Response from Property: Dear guest, hello! Thank you very much for staying at Bao 'an Hotel! We apologize and regret that you did not have a good stay experience! If you have any questions or suggestions, please contact the Guest Service Manager via the hotel phone. We are committed to serving every guest and providing a better environment for every guest. We would like to use a more comfortable environment, a warmer smile, more intimate service to welcome you again.