Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.3
Amenities9.2
Service9.4
Cleanliness9.3
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All reviews(956)
Positive reviews(918)
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Easy to get around(100)
Classy environment(56)
Close to metro(50)
Average sound insulation(40)
Friendly front desk staff(34)
Perfect for business trips(18)
Delicious breakfast(16)
Stayed multiple times(8)
Negative reviews(38)
Aalison
Superior 2-bed Room(MLILI Memory Pillow / Leffen Hair Dryer)
Stayed in Mar 2025
Family
9 review
9.0/10
Great
Posted on Apr 21, 2025
V Close to downtown , the Bund & metro. Best is take DD is less than CNY30 average.
Response from Property: Dear guest: Hello! Thank you for your affirmation and praise of Ai Fei. We will continue to provide you with a clean and comfortable environment. Your praise is the driving force for all our hotel staff to work hard. I sincerely hope that you will have a happy life and work. Ai Fei Shanghai Xintiandi Lujiabang Road Branch welcomes you to visit again. Thank you!
The hotel is very well maintained, although the rooms are pretty small, they are clean tidy and the housekeeping is fantastic. The hotel staff and friendly and helpful. The location is very convenient for walking to Xintiandi, Mengzi Market and Madang Road. There’s a spa across the road as well.
The only thing is the rooms sound-proofing can be improved, but I turn on the tv loudly or have earplugs on.
Will definitely stay here for our next trip.
Response from Property: Dear guest: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different stay experience to every guest. We are really touched to see your satisfaction and affirmation. Ai Fei-Shanghai Xintiandi Lujiabang Road Subway Station Branch will use its own caring and warmth to become the home away from home in your heart. We look forward to your next trip home! The hotel is only a 3-minute walk to Metro Line 8, 9, and 13. Exit 1 of Madang Road Station on Line 9 and 13, and Exit 7 of Lujiabang Road Station on Line 8 and 9. Replying person: Hotel General Manager
Had a great stay good coffee and welcoming staff. No one spoke English but were friendly. Also the washing machine was very well kept.
Response from Property: 尊敬的賓客您好!晚風踩着雲朵,月亮販賣寂寞,而你來自萬千銀河,是我翹首以盼的快樂,非常榮幸您能在茫茫人海選中小艾,小艾真的感覺受寵若驚呢,聽到您對小艾的肯定,小艾心裏早已樂開花了,小艾今後一定再接再厲,竭盡所能,酒店步行至地鐵8、9、13號線僅3分鐘,9號、13號線馬當路站1號出口,8號線陸家浜路站7號出口。讓您能夠感受到如家般的舒適與温馨。
The room is clean but different what i have chosen when booking, there was a picture in trip of big room with window, desk, table and cabinets for clothes. In reality there it is small there is no space for my bag and no cabinets for clothes also its too small
They have to be more honest with customers.
Response from Property: Dear guest, hello! Thank you very much for your stay. Due to the different spatial layouts of the hotel rooms, there are some differences. In order to bring you a better experience, you can inform us of your needs in advance next time you stay. We will try our best to reserve the room type you like. Thank you again for your continued support of our hotel. Sincerely look forward to your visit again. Thank you!
Nothing special, the location was not convenient, though still in the center. My main concern was about the smell of smoking in the room, I had an impression that all my belongings will have this disgusting smell. Another point is about the light control, for example, how we keep darkness in the room and light in the bathroom.
Response from Property: Dear, thank you very much for your suggestions and criticisms to Xiao Ai. Xiao Ai will definitely work harder to improve herself and provide you with a more comfortable accommodation experience to meet the different accommodation requirements of male gods and goddesses. The hotel is only a 3-minute walk to Metro Line 8, 9, and 13, Exit 1 of Madang Road Station on Line 9 and 13, and Exit 7 of Lujiabang Road Station on Line 8. I wish you a happy life and good health, thank you!
This hotel has many rooms, it’s big and modern. The location is near metro station, however there is nothing to explore around the hotel
Response from Property: 尊敬的賓客您好!晚風踩着雲朵,月亮販賣寂寞,而你來自萬千銀河,是我翹首以盼的快樂,非常榮幸您能在茫茫人海選中小艾,小艾真的感覺受寵若驚呢,聽到您對小艾的肯定,小艾心裏早已樂開花了,小艾今後一定再接再厲,竭盡所能,酒店周邊靠近有日月光~大世界~淮海中路~城隍廟~等等都是很近哦。酒店步行至地鐵8、9、13號線僅3分鐘,9號、13號線馬當路站1號出口,8號線陸家浜路站7號出口。讓您能夠感受到如家般的舒適與温馨。
It’s what you expect for the price. It’s perfectly fine and the staff are helpful. No problems.
Response from Property: Dear, thank you very much for your affirmation of Xiao Ai's efforts. Xiao Ai will definitely work harder to improve herself, provide you with a more comfortable accommodation experience, and meet the different accommodation requirements of male and female gods. The hotel is only 3 minutes' walk from Metro Line 8, 9, and 13, Exit 1 of Madang Road Station on Line 9 and 13, and Exit 7 of Lujiabang Road Station on Line 8. I wish you a happy life and good health, thank you!
Susan
Family Room
Stayed in Feb 2025
Family
3 review
10/10
Outstanding
Posted on Mar 17, 2025
Experience was good with this hotel. Their hotel room is very clean and cozy. There is room doorstep food delivery via robot. Location is also convenient, a few stones throw away from subway station.
Response from Property: Dear guest: Hello! Xiao Ai is very happy to see your comments. Xiao Ai is committed to providing you with a cordial and thoughtful stay experience. At the same time, it is Xiao Ai's great happiness to make you return with satisfaction. Thank you for giving me this happiness, and Xiao Ai will also work hard to pass on this happiness. The hotel is only a 3-minute walk to Metro Line 8, 9, and 13, Exit 1 of Madang Road Station on Line 9 and 13, and Exit 7 of Lujiabang Road Station on Line 8. Looking forward to seeing you again!
Guest User
Superior Queen Room(MLILI Memory Pillow / Leffen Hair Dryer)
Stayed in Apr 2025
Couple
2 review
10/10
Outstanding
Posted on Jun 7, 2025
Very well located and in a lovely street.
Price and place was perfect!
Response from Property: 美好的瞬間就是看到您的評價,暖暖的,甜甜的,有您的支持我們會做得更好,歡迎您再次光臨!
Slymxxn
Family Room
Stayed in Jul 2024
Family
6 review
10/10
Outstanding
Posted on Aug 31, 2024
hotel is good
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!
Servet
Superior Queen Room(MLILI Memory Pillow / Leffen Hair Dryer)
Stayed in Aug 2024
Business traveler
61 review
9.0/10
Great
Posted on Oct 9, 2024
Its very convenient location. Near all people square and xintiandi by taxi. Many restaurants around there. I ll stay again this hotel
Response from Property: Dear guests: Hello! Thank you for your affirmation and praise of Ai Fei. We will continue to provide you with a clean and comfortable environment. Your praise is the driving force for all our hotel staff to work hard. I sincerely hope that you will have a happy life and work. Ai Fei Shanghai Xintiandi Lujiabang Road Branch welcomes you to visit again. Thank you!
Hotel is within walking distance to metro. Convenience store just opposite the hotel. Local style eateries nearby the hotel. Small gift shops, specialist wine liquor stores nearby. Can walk to XINTAINDI a western style food and beverage restaurants, pubs bistro area.
Response from Property: Dear guests: Hello! I'm glad that Aifei can receive your praise. The hotel has a strategic location and is surrounded by complete dining, shopping, leisure and entertainment facilities, and is very popular among guests. We have always taken meeting the reasonable needs of guests as our service concept, providing personalized high-quality services to each guest, and providing each guest with a more comfortable stay experience. We sincerely look forward to your patronage again!
Guest User
Family Room
Stayed in Sep 2024
Family
2 review
10/10
Outstanding
Posted on Oct 26, 2024
Good customer service, room is very clean, very recommended. 👍🏻👍🏻👍🏻👍🏻
Response from Property: Dear guest: Hello! Thank you for your affirmation and praise of Ai Fei. We will continue to provide you with a clean and comfortable environment. Your praise is the driving force for all our hotel staff to work hard. I sincerely hope that you will have a happy life and work. Ai Fei Shanghai Xintiandi Lujiabang Road Branch welcomes you to visit again. Thank you!
Hotel was just a 5 min walk from the train station. Relatively quiet neighborhood but still get easy access to main malls and xintiandi area. Value for money!
Response from Property: Dear guests: Hello! Thank you for your affirmation and praise of Ai Fei. We will continue to provide you with a clean and comfortable environment. Your praise is the driving force for all our hotel staff to work hard. I sincerely hope that you will have a happy life and work. Ai Fei Shanghai Xintiandi Lujiabang Road Branch welcomes you to visit again. Thank you!
The room was very clean and spacious enough. Convenient location, close to the metro station. Enjoyed my stay at this hotel.
Response from Property: Dear guest: Thank you for choosing Aifei and for your support and love for our hotel. Your satisfaction with hotel services is the driving force for all staff at Aifei. Making every guest feel at home is the ultimate goal of our service. Looking forward to your visit again, I wish you and your family all the best and happiness every day!