InterContinental Shanghai Jing'an

InterContinental Shanghai Jing'an Reviews

InterContinental Shanghai Jing'an

No.500 Hengfeng Road, Jing'an District, Shanghai, 200070, ChinaView Hotel Details
InterContinental Shanghai Jing'an
InterContinental Shanghai Jing'anInterContinental Shanghai Jing'anInterContinental Shanghai Jing'an
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InterContinental Shanghai Jing'an Guest Reviews

4.6/5
Very Good
6073 review
Verified reviews
Location4.6
Amenities4.5
Service4.5
Cleanliness4.6
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All reviews(6073)
Positive reviews(5733)
Reviews with photos/video(1061)
Friendly front desk staff(603)
Easy to get around(433)
Large rooms(267)
Close to train station(147)
Perfect for business trips(128)
Great swimming pool(37)
Luxurious(30)
Negative reviews(340)
Guest User
Classic King Bed
Stayed in Oct 2024
Couples
1 review
3.5/5
Posted on Oct 6, 2024
Positives: The facilities are good. For example, the swimming pool, sauna and gym were very enjoyable. Negatives: The breakfast was very poor with limited choice, low quality food and a small dining area in relation to how many people there were. The check-out experience was also poor as it took 25 minutes due to their being only one member of staff. Moreover, as my girlfriend was waiting for me in a seating area, she was asked to move by hotel staff as she was told, that this was in fact a restaurant. However other guests were sitting in same area (waiting to check-out) and they were not asked to move. We felt that this was a strange way to treat guests at the hotel.
Fenny 黄
Classic King Bed
Stayed in Nov 2024
Family
1 review
4.2/5
Very Good
Posted on Nov 21, 2024
The service is good. I like the hotel. This is a nice hotel.
Response from Property: Dear Guest,Thank you for choosing InterContinetnal Shanghai Jingan. We are pleased to know that you enjoyed everything at our hotel . Your encouraging feedback prompts us to continue providing excellent service to our guests. We do look forward to your return in the near future.
Manuelvv
Classic Twin Beds
Stayed in Jul 2024
Family
14 review
4.5/5
Great
Posted on Jul 19, 2024
The location of the hotel is great. Almost opposite of the train station. Furthermore it is very nearby the Jade Buddha Temple and the new thousand trees shopping mall. The rooms are big and with a great shower. One downside was the smell coming from the shower, but this is a minor thing. The facilities of the hotel are top. Having a 25 meters swimming pool, a sauna, steam room, hot-tub and a great gym. I really recommend booking this hotel.
Response from Property: Dear Guest,Thank you for choosing InterContinetnal Shanghai Jingan. We are pleased to know that you enjoyed everything at our hotel . Your encouraging feedback prompts us to continue providing excellent service to our guests. We do look forward to your return in the near future.Yours sincerely, General Manager, Stephen AntramHotel Management Team
Guest User
Classic King Bed
Stayed in Jun 2024
Business travelers
16 review
5.0/5
Outstanding
Posted on Jun 4, 2024
I had a fantastic time at this hotel, and Jane truly made the difference. Her professionalism and friendly demeanor were remarkable, ensuring a smooth and enjoyable stay from start to finish. She went above and beyond to cater to our needs, making us feel welcomed and valued. It's rare to find such a dedicated staff member who genuinely enhances the guest experience.
Response from Property: Dear Guest,Thank you for choosing InterContinetnal Shanghai Jingan. We are pleased to know that you enjoyed everything at our hotel . Your encouraging feedback prompts us to continue providing excellent service to our guests. We do look forward to your return in the near future.Yours sincerely, General Manager, Stephen AntramHotel Management Team
Vivien Ma
Classic King Bed
Stayed in Oct 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Oct 25, 2024
Overall is full mark! As we can reach anywhere by didi, so it’s very convenient and the neighbor area is quiet due to the office area.
Response from Property: Dear Guest,Thank you for choosing InterContinetnal Shanghai Jingan. We are pleased to know that you enjoyed everything at our hotel . Your encouraging feedback prompts us to continue providing excellent service to our guests. We do look forward to your return in the near future.
Kim
Classic King Bed
Stayed in Oct 2024
Couples
1 review
3.2/5
Posted on Oct 15, 2024
While the hotel itself and its location are pleasant, I find the service standards lacking in comparison to a 5-star hotel under the Intercontinental Group. For instance, despite purchasing their buffet breakfast separately since it was not included in my room rate, the experience was disappointing. Upon entering the restaurant in the morning, we had to find our own seats as they were not arranging for us. To add to the inconvenience, upon returning to our seats with food, we discovered they were taken. This lack of organization was frustrating. Additionally, when I requested decaffeinated coffee, one staff member appeared unaware of its availability, stating they didn't have it until I escalated the issue to a more senior staff member who confirmed they did offer it. These instances do not align with the expected standards of an internationally renowned brand, particularly one as esteemed as the Intercontinental Group.
Guest User
Classic King Bed
Stayed in Apr 2024
Family
2 review
5.0/5
Outstanding
Posted on Apr 5, 2024
The hotel stay was delightful, with exceptional service from Jane at the front desk. Her warm and attentive assistance made our experience truly memorable. Highly recommended!
Response from Property: Dear Guest,Thank you for the thorough and enthusiastic review of your stay with us. We are both humbled and proud to have served you to your expectations. Rest assures I will share your kind reviews with the team, they will be encouraged to know that they have made your day. We look forward to seeing you again, in the very near future.Yours sincerely.
Guest User
Deluxe Room
Stayed in Apr 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Apr 4, 2024
Awesome hotel! I visited here for my birthday. It was a lovely. The reception Lyren who check for me in was professional with helpful and English speaking desk clerks. The breakfast buffet had a wide variety of Western and Chinese options. The room was spacious with a great view of the city, truly a 5 diamond experience.
Response from Property: Dear Guest,A big thank you for your wonderful feedback and we are pleased to hear you had an enjoyable stay with us. Happy to learn that you will choose our hotel again when you are in Shanghai, it would be such an encouragement to our team who always strive to provide excellent service to our guests with a personal touch.We look forward to welcoming you again so that we could bring you another memorable stay!Yours sincerely.
QueRan
Classic City View King Bed
Stayed in Mar 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Mar 21, 2024
The hotel is an exquisite retreat that exceeded all my expectations. From the moment I stepped into the lobby Ms. Jane provided an unparalleled hospitality and the hotel provided a sense of luxury. The rooms are elegantly designed, offering a breathtaking views of the city center that truly enhance the experience.
6/10
Response from Property: Dear Guest, A big thank you for your wonderful feedback and we are pleased to hear you had an enjoyable stay with us. Happy to learn that you will choose our hotel again when you are in Shanghai, it would be such an encouragement to our team who always strive to provide excellent service to our guests with a personal touch. We look forward to welcoming you again so that we could bring you another memorable stay! Yours sincerely, Hotel Management Team.
Guest User
Classic King Bed
Stayed in Mar 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 22, 2024
We would highly recommend this hotel, the staff were very accommodating and helpful. The hotel is very stylish and the food is always fresh. Not to mention the comfortable beds. The service was amazing especially from Lyren who works at the front desk. He was very professional, easy goingand always shows her smile. We had such awonderful experience staying here.And also will come back next time!
Response from Property: Dear Guest, A big thank you for your wonderful feedback and we are pleased to hear you had an enjoyable stay with us. Happy to learn that you will choose our hotel again when you are in Shanghai, it would be such an encouragement to our team who always strive to provide excellent service to our guests with a personal touch.We look forward to welcoming you again so that we could bring you another memorable stay! Yours sincerely, Hotel Management Team.
Anonymous User
Classic City View King Bed
Stayed in Sep 2024
Business travelers
15 review
2.0/5
Posted on Sep 22, 2024
Disappointed with my stay, due to service quality and maintenance issues as well as cleaning.
Response from Property: Dear Guest,It was with great pleasure that I received your kind comments, for which I would like to thank you. I understand we did not meet all your expectations on your recent visit with regards to the service & cleaning problem. We have taken this on board but please rest assured that this is definitely not indicative of our usual standards and the head of department is fully aware of this to ensure it does not reoccur. Once again thank you for the constructive feedback and we do hope to be able to welcome you back to restore your faith in us at InterContinental Shanghai Jingan. Yours sincerely
Dennis
Classic King Bed
Stayed in Aug 2024
Business travelers
1 review
4.2/5
Very Good
Posted on Aug 28, 2024
The hotel’s location and facilities are excellent, making it a convenient and comfortable place to stay. The rooms are well-maintained and the amenities provided are top-notch. However, the staff’s behavior was disappointing. They were quite impolite, which took away from the overall experience. Additionally, their proficiency in English was poor, making communication challenging. While the hotel itself is great, the staff’s attitude needs significant improvement to match the quality of the facilities.
Response from Property: Dear Guest,Thank you for taking the time to tell us about your experience at InterContinental Shanghai Jing'AnPlease know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Our team paid highly attention to the details which you mentioned, we will continue training our employees about the service & attitude. Also our front office will follow up on this. Please accept my sincere apologies that we did not meet your expectations and the disappointments you had encountered. Please rest assures this is not indicative of our usual standards. We hope that you will give us the opportunity to serve you again in the future, hope we can give you a good experience. Again, thank you for choosing InterContinental. Sincerely & Best Regards.
Mohanad
Classic Twin Beds
Stayed in Nov 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Nov 30, 2024
All are perfect services specially the Employee so kind and friendly
Response from Property: Dear Guest,Thank you for choosing InterContinetnal Shanghai Jingan. We are pleased to know that you enjoyed everything at our hotel . Your encouraging feedback prompts us to continue providing excellent service to our guests. We do look forward to your return in the near future.
AstroTeemo
Classic King Bed
Stayed in Sep 2024
Couples
10 review
4.7/5
Amazing
Posted on Oct 21, 2024
Slightly older hotel but big, comfortable, and modern rooms. Good location and value.
Response from Property: Dear Guest,Thank you for choosing InterContinetnal Shanghai Jingan. We are pleased to know that you enjoyed everything at our hotel . Your encouraging feedback prompts us to continue providing excellent service to our guests. We do look forward to your return in the near future.
Guest User
Classic City View Twin Beds
Stayed in Jul 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jul 19, 2024
Very friendly and lots of amenities. Especially the front receptionist Fanny Wang. She was really kind and welcoming.
Response from Property: Dear Guest,Thank you for choosing InterContinetnal Shanghai Jingan. We are pleased to know that you enjoyed everything at our hotel . Your encouraging feedback prompts us to continue providing excellent service to our guests. We do look forward to your return in the near future.Yours sincerely, General Manager, Stephen AntramHotel Management Team