Crystal Orange Hotel (Shanghai Oriental Pearl Binjiang) Reviews

Response from Property: Dear guests, we are very honored that you can choose our hotel. We are glad that you can have a satisfactory stay experience. Our hotel is located in the central urban area of ​​Shanghai, and there are more than 60 parking spaces (directly opposite the hotel), which can solve the parking problem in the city for guests. The hotel is surrounded by scenic spots: The Bund (2.7 kilometers), Yu Garden (4 kilometers), Shanghai Ocean Aquarium (1.9 kilometers), Oriental Pearl Tower (1.9 kilometers), Nanjing Road Pedestrian Street (5 kilometers), People's Square (5 kilometers), etc., and Binjiang Avenue (200 meters) is close at hand. The hotel has convenient transportation: It takes 3 minutes to walk from Pudong Avenue Station on Metro Line 4/14 to reach our hotel. There are also several bus lines around, which provide greater convenience for your travel! The hotel lobby is equipped with snacks, candies, biscuits, etc.! The hotel has a 24-hour front desk service. If you need it, you can call 9 at any time to transfer to the front desk! Thank you again for your comments, and look forward to your stay again. I wish you all the best! Dear guests, thank you very much for your good comments on our hotel. We will continue to work hard to live up to your good comments. Thank you again for your affirmation of the hotel. We look forward to visiting you again and wish you a pleasant journey!

Response from Property: Dear guests, it is a great honor for you to choose our hotel. We are glad that you have a satisfactory stay experience. Our hotel is located in the central urban area of ​​Shanghai, and there are more than 60 parking spaces (directly opposite the hotel), which can solve the parking problem in the city for guests. The hotel is surrounded by scenic spots: The Bund (2.7 km), Yu Garden (4 km), Shanghai Ocean Aquarium (1.9 km), Oriental Pearl Tower (1.9 km), Nanjing Road Pedestrian Street (5 km), People's Square (5 km), etc., and Binjiang Avenue (200 meters) is close at hand. The hotel has convenient transportation: It takes 3 minutes to walk from Pudong Avenue Station on Metro Line 4/14 to reach our hotel. There are also several bus lines around, which provide greater convenience for your travel! The hotel lobby is equipped with snacks, candies, biscuits, etc.! The hotel has a 24-hour front desk service. If you need it, you can call 9 at any time to transfer to the front desk! Thank you again for your comments, looking forward to your stay again, and wish you all the best!

Response from Property: Dear guest, we are very sorry to hear that your stay did not meet your expectations. We attach great importance to the feedback of every guest, and your opinion is very important to us. We have received your comments and have immediately started training. We sincerely hope to have the opportunity to make up for this unpleasant experience. We will do our best to solve the problem for you and ensure that your future stay experience will be more pleasant.

Response from Property: Dear guest, we are very sorry to hear that your stay did not meet your expectations. We attach great importance to the feedback of every guest, and your opinion is very important to us. We have received your comments and have immediately started training. We sincerely hope to have the opportunity to make up for this unpleasant experience. We will do our best to solve the problem for you and ensure that your future stay experience will be more pleasant.

Response from Property: 尊敬的賓客：您好！感謝您選擇桔子水晶上海陸家嘴東方明珠店，非常感激您百忙之中幫桔子水晶寫如此詳盡的網評！感謝您的回饋，這樣的入住體驗，是所有我們的驕傲。期待您與水晶的緣分才剛剛開始，咱們的故事將繼續和睦，美好的敍述下去，願咱們再次相遇時，您能越來越喜歡我們。誠邀您再次光臨！祝您工作順利，生活愉快！

Response from Property: 酒店回覆內容：尊敬的賓客您好，非常榮幸您能選擇本店，很高興您能有滿意的入住體驗。我店位於上海市中心城區，且有60有餘停車位（酒店正對面），為賓客解決市區停車問題~酒店周邊景區景點環繞：外灘（2.7公里）、豫園（4公里）、上海海洋水族館（1.9公里）、東方明珠（1.9公里）、南京路步行街（5公里）、人民廣場（5公里）等，更有濱江大道（200米）近在咫尺。酒店交通便利：地鐵4/14號線浦東大道站下步行3分鐘可達本店，周邊更配備數條公交線路，四通八達為您的出行提供更大便利！酒店大堂配有點心、糖果、餅乾等！酒店24小時前台服務，有需要可隨時致電9轉接至前台！再次感謝您的點評，期待您的再次入住，順祝萬事順遂

Response from Property: 尊敬的賓客您好，非常榮幸您能選擇本店，很高興您能有滿意的入住體驗。我店位於上海市中心城區，且有60有餘停車位（酒店正對面），為賓客解決市區停車問題~酒店周邊景區景點環繞：外灘（2.7公里）、豫園（4公里）、上海海洋水族館（1.9公里）、東方明珠（1.9公里）、南京路步行街（5公里）、人民廣場（5公里）等，更有濱江大道（200米）近在咫尺。酒店交通便利：地鐵4/14號線浦東大道站下步行3分鐘可達本店，周邊更配備數條公交線路，四通八達為您的出行提供更大便利！酒店大堂配有點心、糖果、餅乾等！酒店24小時前台服務，有需要可隨時致電9轉接至前台！再次感謝您的點評，期待您的再次入住，順祝萬事順遂！尊敬的賓客，非常感謝您對我們酒店的好評，我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快！尊敬的賓客，非常感謝您對我們酒店的好評，我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快！尊敬的賓客，非常感謝您對我們酒店的好評，我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快！

Response from Property: Dear guest, I am very honored that you chose our hotel. I am glad that you have a satisfactory stay experience. Our hotel is located in the center of Shanghai, and has more than 60 parking spaces (directly opposite the hotel), solving the urban parking problem for guests ~ The hotel is surrounded by scenic spots: The Bund (2.7 kilometers), Yuyuan Garden (4 kilometers), Shanghai Ocean Aquarium (1.9 kilometers), Oriental Pearl Tower (1.9 kilometers), Nanjing Road Pedestrian Street (5 kilometers), People's Square (5 kilometers), etc., and Binjiang Avenue (200 meters) is within easy reach. The hotel has convenient transportation: it is a 3-minute walk from Pudong Avenue Station of Metro Line 4/14 to our store. There are also several bus lines in the surrounding area, extending in all directions to provide greater convenience for your travel! The hotel lobby is equipped with a coffee machine, candies, cookies, etc.! The hotel has a 24-hour front desk service. If you need anything, you can call 9 to be transferred to the front desk at any time! Thank you again for your review and I look forward to your stay again. I wish you all the best.

Response from Property: 尊敬的賓客您好，非常榮幸您能選擇本店，很高興您能有滿意的入住體驗。我店位於上海市中心城區，且有60有餘停車位（酒店正對面），為賓客解決市區停車問題~酒店周邊景區景點環繞：外灘（2.7公里）、豫園（4公里）、上海海洋水族館（1.9公里）、東方明珠（1.9公里）、南京路步行街（5公里）、人民廣場（5公里）等，更有濱江大道（200米）近在咫尺。酒店交通便利：地鐵4/14號線浦東大道站下步行3分鐘可達本店，周邊更配備數條公交線路，四通八達為您的出行提供更大便利！酒店大堂配有點心、糖果、餅乾等！酒店24小時前台服務，有需要可隨時致電9轉接至前台！再次感謝您的點評，期待您的再次入住，順祝萬事順遂！尊敬的賓客，非常感謝您對我們酒店的好評，我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快！尊敬的賓客，非常感謝您對我們酒店的好評，我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快！尊敬的賓客，非常感謝您對我們酒店的好評，我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定，期待再次光臨，祝旅途愉快！

Response from Property: 尊敬的賓客您好，非常榮幸您能選擇本店，很高興您能有滿意的入住體驗。我店位於上海市中心城區，且有60有餘停車位（酒店正對面），為賓客解決市區停車問題~酒店周邊景區景點環繞：外灘（2.7公里）、豫園（4公里）、上海海洋水族館（1.9公里）、東方明珠（1.9公里）、南京路步行街（5公里）、人民廣場（5公里）等，更有濱江大道（200米）近在咫尺。酒店交通便利：地鐵4/14號線浦東大道站下步行3分鐘可達本店，周邊更配備數條公交線路，四通八達為您的出行提供更大便利！酒店大堂配有點心、糖果、餅乾等！酒店24小時前台服務，有需要可隨時致電9轉接至前台！再次感謝您的點評，期待您的再次入住，順祝萬事順遂

Response from Property: Dear guest: Hello! Thank you very much for choosing to stay at our hotel and for taking the time to provide feedback on your experience. We sincerely apologize for the inconvenience caused to you during your stay. The issue you raised has attracted great attention from the management. We have immediately launched a comprehensive investigation and will take the following improvement measures: 1. Regarding the authenticity of the evaluation, we firmly oppose any form of improper guidance of evaluation behavior. The situation you have reported has been submitted to the relevant departments for verification. If any employee has violated the regulations, we will deal with it seriously and strengthen training for all employees to ensure that all service evaluations truly reflect the customer's voluntary experience. 2. Room facilities issues We are very sorry that the hardware facilities did not meet your expectations. Regarding the problems you mentioned, such as bubbling walls and yellowing linens, we have arranged for engineers to check and repair each room, and upgrade the linen cleaning quality inspection process. Regarding the discrepancy between the room rate you paid and the experience, we will give you a full refund (Ctrip customer service has handled the refund process for you), and sincerely invite you to experience supervision again after the rectification. 3. Sound insulation and room arrangement issues As the store is currently undergoing renovations to the lobby, laundry room and gym, construction noise will be generated. It is our fault for not being able to properly arrange the room according to your needs. We have now conducted refresher training on service techniques for front desk staff and optimized the room allocation system. At the same time, in the future we will confirm the construction areas and time periods for the guests staying in advance with the construction party, and provide free refund and change services to affected customers. 4. Follow-up and supervision We will update the real-shot videos of the guest rooms on major booking platforms to ensure information transparency. Once again, I apologize for this unpleasant experience. I wish you a smooth life!

Response from Property: Dear guest, thank you for choosing us and taking the time to give us feedback. We are sorry that you were not satisfied with the environment experience this time. We are always committed to creating a comfortable and pleasant space for our guests. Your feelings are very important to us. The lobby is being upgraded and renovated. We sincerely look forward to your visit again and hope to present you with a brand new experience.

Response from Property: Dear guest, thank you for choosing us and taking the time to give us feedback. We are sorry that you were not satisfied with the environment experience this time. We are always committed to creating a comfortable and pleasant space for our guests. Your feelings are very important to us. The lobby is being upgraded and renovated. We sincerely look forward to your visit again and hope to present you with a brand new experience.

Response from Property: Dear guests, it is a great honor for you to choose our hotel. We are glad that you have a satisfactory stay experience. Our hotel is located in the central urban area of ​​Shanghai, and there are more than 60 parking spaces (directly opposite the hotel), which can solve the parking problem in the city for guests. The hotel is surrounded by scenic spots: The Bund (2.7 km), Yu Garden (4 km), Shanghai Ocean Aquarium (1.9 km), Oriental Pearl Tower (1.9 km), Nanjing Road Pedestrian Street (5 km), People's Square (5 km), etc., and Binjiang Avenue (200 meters) is close at hand. The hotel has convenient transportation: It takes 3 minutes to walk from Pudong Avenue Station on Metro Line 4/14 to reach our hotel. There are also several bus lines around, which provide greater convenience for your travel! The hotel lobby is equipped with snacks, candies, biscuits, etc.! The hotel has a 24-hour front desk service. If you need it, you can call 9 at any time to transfer to the front desk! Thank you again for your comments, and look forward to your stay again. I wish you all the best! Dear guests, thank you very much for your good comments on our hotel. We will continue to work hard to live up to your good comments. Thank you again for your affirmation of the hotel. We look forward to visiting you again and wish you a pleasant journey!