Novotel Suites Shanghai Hongqiao

Novotel Suites Shanghai Hongqiao Reviews

Novotel Suites Shanghai Hongqiao

No. 1583 Huqingping Road, Qingpu District, Shanghai, ChinaView Hotel Details
Novotel Suites Shanghai Hongqiao
Novotel Suites Shanghai HongqiaoNovotel Suites Shanghai HongqiaoNovotel Suites Shanghai Hongqiao
Check available rooms for your travel dates
We Price Match
1 night

Novotel Suites Shanghai Hongqiao Guest Reviews

4.8/5
Excellent
1721 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
Filter by:
Sort by:
All reviews(1721)
Positive reviews(1689)
Reviews with photos/video(319)
Large rooms(279)
Friendly front desk staff(133)
Delicious breakfast(67)
Perfect for business trips(64)
Close to airport(43)
Convenient for shopping(38)
Excellent room layout(26)
Stayed multiple times(25)
Negative reviews(32)
Mumuumomo
Superior Suite With 1 King-size Bed,Duplex
Stayed in Feb 2025
Travel with friends
2 review
4.2/5
Very Good
Posted on Mar 8, 2025
Nice with duplex room
Response from Property: 尊敬的賓客：您好，非常感謝您對酒店的支持，沒有得到您全 5 分好評，我們心裏還是有點點的失落，可能是酒店還有做的不到位的地方，希望客官您下次的到來能給我們指出我們的不足，我們會努力做到更好，我們用心服務讓到店的每位客人都能感受到家一般的温暖，希望我們的服務能給您帶來更多的驚喜和感動，期待您下次到來！
Fldro
Executive suite with 1 king-size bed,Duplex
Stayed in Sep 2024
Family
11 review
3.0/5
Posted on Oct 17, 2024
Lots of space to improve, staff not speak any English even it is a big chain hotel . Pool was closed
Response from Property: Dear guests: Hello! Thank you very much for choosing Shanghai Hongqiao Norotel All Suites Hotel, we are very glad that you have a pleasant stay in the hotel, thank you for your support and trust in the hotel, and thank you for your valuable suggestions to the hotel, we will continue to work hard to provide you with a more comfortable and warm stay experience. Looking forward to your visit and patronage!
Guest User
Superior Suite With 1 King-size Bed,Duplex
Stayed in Feb 2025
Business travelers
9 review
4.5/5
Great
Posted on Mar 14, 2025
I have stayed at the Novotel Suites Hotel on and off for the past 4 years. The rooms are spacious and clean. Cindy at front desk and reservation is extremely helpful and prompt in responding. She is helpful and upgraded my room as requested. She has been very helpful throughout my stay and this time it was a great experience in comparison to my past visits due to her hospitality .
Response from Property: 尊敬的賓客：您好，非常感謝您對酒店的支持，沒有得到您全 5 分好評，我們心裏還是有點點的失落，可能是酒店還有做的不到位的地方，希望客官您下次的到來能給我們指出我們的不足，我們會努力做到更好，同時特別感謝您對我們酒店前台和預訂部Cindy的認可，我們用心服務讓到店的每位客人都能感受到家一般的温暖，希望我們的服務能給您帶來更多的驚喜和感動，期待您下次到來！
Guest User
Deluxe Suite With 1 Double Bed & 1 Single Bed,Duplex
Stayed in Nov 2024
Family
1 review
2.7/5
Posted on Dec 29, 2024
This hotel is great for its spacious duplex room for my family of 4. Had a great check in experience with the front counter as they had assisted me with promptly with advice to get a good breakfast deal for my 3 night's stay. Service was prompt whenever I requested for extra towels. Disappointed with the cleanliness of the floor as it felt dusty upon entering. I did a mop using the floor towel and it was all black. Gym and swimming pool was also closed during my stay from 25- 28 Dec 2024, citing reason which was new to me. Supermarket is located within the hotel enclosure and marketing is a breeze, however no utensils or extra cups (standard 2 provided) are available in the room, which is inconvenient. There is a small stretch of F&B outlets and very limited shopping a very short walk away which helps if I need a quick fix. Overall, this is a hotel that is value for money and satisfy for criteria for space
Response from Property: Dear Guests: Thank you very much for your detailed comments and sharing. We apologize for the slight disappointment caused by our stay which did not fully meet your expectations. Regarding the room hygiene issues you mentioned, we will share this information with the hotel management to identify shortcomings in detail, maintain positive aspects, and improve deficiencies. We are always committed to providing guests with a perfect stay experience and believe that your next visit will bring a brand-new experience. We sincerely invite you to come again.
Julia369
Superior Suite With 1 King-size Bed,Duplex
Stayed in Oct 2024
Business travelers
18 review
5.0/5
Outstanding
Posted on Dec 4, 2024
It's a great hotel for those who come for an exhibition. The rooma are very big and spacious with kitchen Rooms are Soho designed with a bed on the second floor of the room. If you plan to walk in the city centre, it's about 50 min drive by taxi.
Response from Property: Dear guests: Hello! Thank you very much for staying in the hotel and giving a high evaluation, every section of the hotel is constantly.Efforts, require more detailed, timely service to every store guest, very glad to see your recognition of our work,With your trust, we will continue to make progress and always be ready to bring high-quality service to every guest, and we look forward to it.Your visit again!
Freddo
Superior Suite With 1 King-size Bed,Duplex
Stayed in May 2024
Business travelers
15 review
5.0/5
Outstanding
Posted on Jun 16, 2024
Very friendly.staff, good service, clean and close to restaurants and other services.
Response from Property: Dear guests, a simple day is like a cup of aromatic tea, the more you taste it, the more you taste it. Whether a thoughtful accommodation proves its unique value in the world, or whether Novotel is more satisfied, your review will inspire us to strive to do better when it comes to guest service. We care deeply about the satisfaction of our guests, and your feedback is invaluable to us. Once again, all members would like to express their heartfelt thanks for your high evaluation, and we sincerely look forward to your visit again.
Joe
Superior Suite With 1 King-size Bed,Duplex
Stayed in Sep 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Dec 28, 2024
Verry good
Response from Property: Dear guests, hello! We are very pleased to receive your praise for the comfort of our hotel environment. We have always been committed to creating a warm and elegant accommodation experience, ensuring that every guest feels the warmth and comfort of home. Your satisfaction is our greatest reward and the driving force behind our continuous progress. We look forward to your return and continue to enjoy this tranquility and beauty!
R. Steffen
Executive suite with 2 bedrooms(double beds),Duplex
Stayed in Sep 2024
Family
3 review
5.0/5
Outstanding
Posted on Oct 13, 2024
It was a very pleasant stay. We stayed as a family in the executive suite on the 5th floor, for one night. Unfortunately the laundry room was being renovated until October 20. It could have been helpful to know this before, so we could have prepared for the situation. The staff was really nice, and the location for a stay nearby Hongqiao train station/ airport is just perfect. The accommodation lives up to its Novotel brand name.
Response from Property: Dear Guest's ：Thank you for taking the time to share your valuable feedback about your recent stay at our hotel. We are delighted to hear that you enjoyed certain aspects of your visit, and we sincerely apologize if your experience did not fully meet your expectations in all areas.
jen09
Superior Suite With 1 King-size Bed,Duplex
Stayed in Jul 2024
Solo travelers
7 review
3.2/5
Posted on Aug 9, 2024
One of the largest rooms I have stayed in so far. Provide basic essentials. Only stayed for a night so not much to share.
Response from Property: Dear guests, I am very sorry for not giving you a full mark experience, and thank you very much for choosing Shanghai Hongqiao Novotel All Suites Hotel, and thank you for your support and recognition, we will continue to work hard to provide you with a more comfortable and warm check-in experience, we look forward to your next visit！
Shubham
Superior Suite With 1 King-size Bed,Duplex
Stayed in May 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jun 18, 2024
Excellent service
Response from Property: 尊敬的客人，非常感謝您能選擇入住上海虹橋諾富特全套房酒店，從您的反饋中我們獲知您對此次入住的滿意。我們酒店所有客房都是LOFT房間，房間面積大並且設施齊全，配有不同類型房型滿足不同客人需求，即適合商務客人出行同時也滿足家庭朋友之間聚會。酒店地處虹橋商務區，離火車站和機場也都很近，周邊有夏都小鎮吃喝玩樂一應俱全，同時我們酒店也是為數不多鬧中取靜理想場所。非常感謝您的入住並期待您的再次光臨，謝謝
Guest User
Executive suite with 1 king-size bed,Duplex
Stayed in Jun 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Sep 16, 2024
Just from hospital and what a relief the staff and manger Cindy made everything perfect ! They found room to help my needs ! Location great for food options and in house help wonderful ! The room space is really amazing ! Think galley New York style!
Response from Property: Dear guests: Thank you very much for staying in the hotel and giving a high evaluation, every section of the hotel is constantly Efforts, require more detailed, timely service to every store guest, very glad to see your recognition of our work, With your trust, we will continue to make progress and always be ready to bring high-quality service to every guest, and we look forward to it. Your visit again!
Heinrich
Superior Suite With 1 King-size Bed,Duplex
Stayed in Sep 2024
Business travelers
11 review
4.0/5
Very Good
Posted on Oct 18, 2024
Big suite with nice balcony. Suitable for longer stay with a car.
Response from Property: Dear guests, thank you very much for staying in our hotel and sharing your accommodation experience. Meanwhile, I am very sorry to give you a full score experience. We have reported the facilities to relevant departments, etc. I hope you can give us a chance to correct, and look forward to your visit again!
HAUCHENG
Superior apartment with 1 king-size bed,Duplex
Stayed in Oct 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Dec 15, 2024
Very good and cozy ,spacious room. cooking space
Response from Property: Dear guests, hello! We are very pleased to receive your praise for the comfort of our hotel environment. We have always been committed to creating a warm and elegant accommodation experience, ensuring that every guest feels the warmth and comfort of home. Your satisfaction is our greatest reward and the driving force behind our continuous progress. We look forward to your return and continue to enjoy this tranquility and beauty!
Muhammed Said
Superior Suite With 1 King-size Bed,Duplex
Stayed in Jul 2024
Business travelers
13 review
4.5/5
Great
Posted on Aug 17, 2024
Great hotel. Just room is so big , as naturally it takes more dust.
Response from Property: Dear guests: Hello! I am very sorry for not giving you a full mark experience, and thank you very much for staying in the hotel and giving you a high evaluation. I am very glad to see your recognition of our work. With your trust, we will continue to bring quality service to every guest and look forward to it.Your visit again!
hpl
Superior Suite With 1 King-size Bed,Duplex
Stayed in Sep 2024
Business travelers
18 review
5.0/5
Outstanding
Posted on Nov 1, 2024
Best rooms for business and meetings! Good locati!
Response from Property: Dear guests: Hello! Thank you very much for staying in the hotel and giving a high evaluation, every section of the hotel is constantly.Efforts, require more detailed, timely service to every store guest, very glad to see your recognition of our work,With your trust, we will continue to make progress and always be ready to bring high-quality service to every guest, and we look forward to it.Your visit again!