Crowne Plaza Shanghai Snow World Reviews

It's a lovely Ski Resort, the snow world and water park are just next door. Very close to the airport but far away from rest of the main attractions. Staffs are friendly and helpful, need to give a special thanks to Jansen who helped with my check in, and prior to my check in he's been very helpful and attentive to all my questions and requests. Gary was another staff I like to give praise to. Then there's another lady but I didn't remember her name. Then there's a gentleman at the lobby, who's very professional, supportive and very patient with my broken Mandarin, who helped me ship out some of our belongings. Mr Dai (戴先生) We stayed for 3 nights, it was a one night stay and eventually we spent the whole weekend at the resort, so didn't get to see Shanghai much. My kid said the world park isn't cold but nothing much to do, mant rides and facilities are shut down (maybe bevause of winter time?) turned into 3 nights, Ski park ticket is 30%+ more expensive during the weekends. I had a terrifying experience at the help desk from the Ski park though, very unprofessional staff. Otherwise, rest are great. Love our room type, the bath tub is basically a mini spring, highly recommend to take a hot bath each night. Nice decor, clean and bright. Nice chilling lobby. Breakfast is wonderful, wide selections. Lunch set and a-la-carte menu are both ok. Dinner buffet sucks though, I will stay away from the dinner buffet if possible! Food are all dried up, crab legs is a joke, food presentation not appealing, not many options. The operations and management of the dining definitely need some work done. Only one dining place, lobby offers refreshment only. But overall, is a great hotel, friendly and supportive staffs, clean, and no smokes!!!!

Love this place especially the Waterworld. Food is plentiful and delicious!

Exceptional Stay - Highly Recommended! I recently had the pleasure of staying at this outstanding hotel, and I cannot speak highly enough of the experience. From the moment I arrived, everything exceeded my expectations. Check-in for international travelers was seamless and remarkably efficient. The front desk staff greeted me warmly, with genuine smiles and an eagerness to assist. Their professionalism and friendliness instantly made me feel welcome. Throughout my stay, the staff went above and beyond to be helpful. Whether it was answering my questions, assisting with tips for the Snow and Waterworld or ensuring that my pre-booked tickets were redeemed effortlessly. The hotel is next to Snow and Water World which was one of the reasons we selected it for our stay. The hotel and its rooms are new and spotless cleean. They provided a cozy and relaxing atmosphere. I specifically liked the attention to details showing the Snow World Themes. The breakfast was great! It offered an extensive variety of options, including a selection of Chinese and international dishes. From fresh pastries to savory options and everything in between, the spread was as delicious as it was diverse. This hotel not only met but exceeded my expectations in every way. I highly recommend it to anyone looking for a hassle-free and memorable stay close to Snow and Water World. I’ll definitely return on my next visit!

Because of typoon, water park and snow park were closed. Of course typoon was not hotel's fault, but all agents, especially "Sean Wang" tried his best, offered dinner coupon and room upgrade. All facilities and buildings are brand new, very clean and nice. We will go again once we plan to go to snow park again.

Staff were helpful and enthusiastic. My husband left his favourite pants behind. I called and the staff followed up immediately and promised to ship back to us. Right next to the snow world. Great breakfast. New and clean. Will come back.

We will given full support and hospitality by the hotel staff once we arrive at the hotel. The staff is very helpful and friendly as always. The amenities are excellent and the breakfast is very nice. Ms Fortuna is very helpful and help us to arrange the water park access tickets. The water park is less crowded during this period and we don’t have to wait for any queue. Once again thank you all the staff and wish everyone Merry Christmas and Happy New Year 2025.

Staff were very friendly. Breakfast was amazing. Check in helped buy tickets for Snow World

It's was a good experience staying at the hotel. Everything new and well trained staffs mostly speak good English. Unfortunately, the next day was Typhoon and the ski and water park was closed. I would come again with my family to enjoy the short holidays outside Shanghai city. Staffs like Jerry and Lionel really makes our family feels like home.

Everything is too good. My family and I were so delighted. We will go again.

Helpful staff and speak good English

Thanks to Ava for her 5-star services

设施：good 卫生：good 环境：good

Facilities: The room is well-equipped, with all kinds of electrical appliances such as air conditioners, TVs, refrigerators, etc., and they are all in good working order. The beds are comfortable and the supplies are complete to meet the accommodation needs. Hygiene: The room is in excellent hygienic condition, with clean and tidy floors, desks, walls, etc., without dust or stains. Bedding and towels are replaced in a timely manner and are strictly cleaned and disinfected, making people feel at ease. Environment: The room is elegant and well-lit. The scenery outside the window is beautiful, allowing people to enjoy the beautiful scenery while staying. The sound insulation effect is also very good. Service: The hotel service is thoughtful and meticulous, and the front desk reception can solve the problems raised by guests in a timely manner. The room service is timely and in place, such as meal delivery and cleaning, which can be responded quickly. 2 full-day water world experience tickets (indoor floor only): The water world has complete guidance facilities, equipped with storage boxes, the indoor environment is clean and tidy, and the water temperature is suitable. The amusement facilities are supervised and guided by staff, and the play experience is good. The shower room is equipped with a hairdryer and a separate bathroom to meet basic needs. First round of mini bar: rich variety, delicious and love to drink

Service: Although there were some minor problems during the stay, the hotel staff responded quickly and handled them very well. Facilities: The large bathtub is suitable for friends with children Environment: The newly renovated hotel is surrounded by a nice ski resort and a great environment.