Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.6
Amenities9.6
Service9.7
Cleanliness9.7
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All reviews(1827)
Positive reviews(1810)
Reviews with photos/video(385)
Easy to get around(320)
Convenient location(270)
Friendly front desk staff(206)
Close to train station(151)
Delicious breakfast(125)
Large rooms(100)
Perfect for business trips(48)
Luggage delivery service(10)
Negative reviews(17)
silkdrip
Deluxe Suite
Stayed in Jun 2025
Couple
14 review
10/10
Outstanding
Posted on Aug 6, 2025
Room was great but had issues with trip during check in
Bathtub was great too highly recommend to stay in the deluxe suite
Response from Property: 感謝您推薦豪華套房呀~ 很抱歉入住時讓您遇到小問題,我們已覆盤優化流程,會努力給每位客人更絲滑體驗,期待您再來檢驗我們的進步!
flywithmeee
Superior Double Room
Stayed in Apr 2025
Solo traveler
9 review
9.0/10
Great
Posted on May 26, 2025
hotel was good.
but the housekeeping can be much better. bed had some stains. random hair on table, toilet bowl. puddle of water on the floor.
suggestion, maybe the hotel can put some nice scent to make the rooms more pleasant.
generally, the vibe is nice. big room.
location was convenient (if yall coming from the train station and carrying baggage, you can go through exit 1 or 2, not 3. 3 brings you to a flight of stairs. just need to cross the road with 1 or 2!
Response from Property: Thank you for choosing to stay with us and taking the time to share your feedback. We’re glad to hear you found our location convenient and enjoyed the spacious room and overall vibe of the hotel. However, we sincerely apologize for the housekeeping issues you encountered—this is not the standard we strive to uphold, and we take your comments very seriously.
Nic Kaito
Superior Double Room
Stayed in Feb 2025
Family
5 review
8.5/10
Very Good
Posted on Mar 13, 2025
Front desk Good service
Stayed for 5 nights
Location bearable
Response from Property: Dear Guest,
Thank you so much for sharing your feedback with us. We are very happy to hear that you had a positive experience with our front desk service. Our front desk staff always strives to provide the best assistance and hospitality, and it is great to know that their efforts were recognized during your 5-night stay. While we are glad that you were satisfied with the location, we are always looking for ways to enhance the overall guest experience. If you think there is anything we can improve in terms of location or other aspects, please feel free to let us know. We hope to welcome you back in the future. Have a great day!
Guest User
Superior Double Room
Stayed in May 2025
Couple
8 review
8.5/10
Very Good
Posted on Jul 18, 2025
Good and central hotel. The building is a bit run down but good value for the price!
Response from Property: Thank you for your objective evaluation! We are very happy to make you feel that the location is convenient and the price is cost-effective. Regarding the small shortcomings in construction, we have recorded your feedback, and we will slowly optimize and improve it in the future. We will strive to bring you a more perfect experience next time. Anyway, I am still looking forward to your next visit, and I will definitely make you more comfortable. , waiting for you!
Sin Gek
Superior Double Room
Stayed in Feb 2025
Couple
12 review
10/10
Outstanding
Posted on Mar 19, 2025
Metro line 1 exit 3, walk about 3mins. Staffs are very friendly. Self laundry is available. Room cleaning is done everyday. 4 bottles of water are given in the room. Sound insulation at the corridors is not so good, but acceptable. Water pressure is ok. water heating is not so stable but acceptable. Overall very happy
Good location, line1 metro is the nearest. Easy to get food around the area. Decent hotel, breakfast was ok
Response from Property: 親愛的客人,非常感謝您抽出時間來分享您的入住體驗!得知您覺得我們酒店位置優越,緊鄰 1 號線地鐵,而且周邊覓食方便,我們心裏感到特別開心。您對酒店的認可以及覺得早餐還不錯,這對我們來説意義重大。您的反饋對我們很重要,我們會繼續努力,爭取在您下次入住時,為您帶來更棒的體驗。期待您再次光臨,祝您生活愉快,每一天都開開心心!
DavChan
Superior Twin Room
Stayed in Jan 2025
Couple
18 review
9.5/10
Amazing
Posted on Mar 3, 2025
Near train station (approx 500m) for early morning’s train. Excellent breakfast - value for $. Helpful & friendly staff. Will I come back again ? 100%!
Response from Property: 能得到您的肯定,我們真是太高興啦!500米的便捷距離,就是為了讓您趕早車不匆忙,早餐也是團隊精心籌備,能合您口味,大家都超有成就感。工作人員秉持熱情好客的理念,能幫到您是他們的榮幸。期待您再次下榻,我們一定準備更貼心的服務,祝您往後生活順心如意!
OngKing
Superior Double Room
Stayed in May 2025
Couple
1 review
10/10
Outstanding
Posted on Jun 19, 2025
Great location. Cleanliness and service are superb!
Response from Property: Thank you so much for your glowing review! It’s our pleasure to have made your stay comfortable and enjoyable. Your kind words mean the world to our team, and we can’t wait to welcome you back for another unforgettable experience!
Maiv Cua Isabella
Superior Double Room
Stayed in Aug 2024
Solo traveler
3 review
10/10
Outstanding
Posted on Sep 10, 2024
Perfect location for quick day trips and not too far from Nanjing Road. The hotel was very nice and clean. The staff were kind and helpful.
Response from Property: Thank you very much for your wonderful comments! We are delighted to hear that you found our location perfect for quick day trips and not too far from Nanjing Road. We take great pride in maintaining a clean and nice hotel environment for our guests.Our staff is always committed to providing kind and helpful service. Your recognition means a lot to them and will encourage them to continue to do their best.We look forward to welcoming you back again in the future.
Tan
Superior Double Room
Stayed in May 2024
Business traveler
6 review
10/10
Outstanding
Posted on Jul 3, 2024
Location is good, easy to take MRT / Train. Convenient and easy to get food.
Response from Property: Thank you for your kind feedback. We are glad to hear that our location is convenient for you, especially with easy access to the train station, and that you are satisfied with our hotel. We will keep striving to provide even better services and look forward to welcoming you again.
Maverick279
Superior Double Room
Stayed in Jun 2025
Business traveler
17 review
6.0/10
Posted on Aug 1, 2025
Average service
Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會加強培訓 工作人員若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
Nanjioudayang
Superior Twin Room
Stayed in Aug 2025
Traveling with friends
11 review
10/10
Outstanding
Posted on Sep 2, 2025
Very good accommodation experience, the room is bright and clean, the front desk lady is very kind, I will come again next time~
Original TextTranslated by Google
Response from Property: 尊敬的客人,特別感謝您給予的超棒評價!能讓您擁有明亮乾淨的房間體驗,還有感受到前台小姐姐的温柔服務,我們特別開心~期待下次還能為您帶來美好的住宿時光~
Guest User
Family Room
Stayed in Jul 2025
Family
3 review
8.7/10
Very Good
Posted on Aug 31, 2025
We checked in at noon. I'm very grateful to the handsome guy at the front desk for helping us with the formalities. The family room was nice. The breakfast didn't have many varieties, but it was delicious. We checked out at noon as well. The beautiful girl at the front desk also gave us a small gift, which was very heartwarming.
Original TextTranslated by Google
Response from Property: Your satisfaction is the happiest thing for Xiaohanma. If you say it is good, it is really good. Thank you for your praise. We look forward to your next visit.
Guest User
Superior Double Room
Stayed in Jul 2025
Family
4 review
10/10
Outstanding
Posted on Aug 25, 2025
It's very close to the train station and next to the subway station, making it very convenient to go to scenic spots. There are many restaurants and supermarkets around. The room is clean and fresh, the front desk service is professional and polite, the breakfast buffet is also very good, and there is also a hotel robot delivery service. It is a good choice when you come to Shanghai!
Original TextTranslated by Google
Response from Property: Your satisfaction is the happiest thing for Xiaohanma. If you say it is good, it is really good. Thank you for your praise. We look forward to your next visit.
Henghengma
Superior Twin Room
Stayed in Jul 2025
Family
4 review
10/10
Outstanding
Posted on Aug 20, 2025
The hotel environment is very good. The staff is very friendly. It is also close to the train station. Recommended
Original TextTranslated by Google
Response from Property: Your satisfaction is the happiest thing for Xiaohanma. If you say it is good, it is really good. Thank you for your praise. We look forward to your next visit.