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This is a very mixed review. The hotel is beautiful overall and steeped in history. The public areas are very nice and there are lots of interesting corners to relax in. The breakfasts are excellent and the staff very pleasant. However, we booked a superior room which cost nearly 250 euros per night, and we did not enjoy a superior experience. The balcony terrace area was lovely, overlooking the forest, but despite there being plenty of room there were just two upright chairs out there. A table and sun loungers would have made it so much better and more comfortable. The room itself was small and dark, and the bathroom in dire need of renovation. There was a large crack in the basin and black marks in the bath, and everything just very tired. Because of this, it didn't feel very clean. The beds were uncomfortable with very bouncy mattresses, so we did not sleep well. We expected a lot more from such an expensive stay and the label 'superior room'. This was not a five-star experience.

Private manor house, 2 floors, luxurious and serene, silk wall covering, with a piano and other antiques over 100 years old. The hotel is a 5-minute walk from the Sintra’s Regaleira Manor. There is free parking and there is a kettle for hot water and a pot for making tea. Breakfast is plentiful and some are silver cutlery. The hotel provided us with an extra bed for free. When we left, we also sent three bottles of water. The service staff was warm and meticulous, clean and hygienic. On the first day, the pool had a lot of fallen leaves, and it was cleaned up the next day. Very interesting is that there are four peacocks on the 2nd floor of the hotel. I wonder if it is fed by the hotel? Recommended hotel!

We stayed here 2 nights and everything was fine except for having a toilet in the bedroom. Especially one with only slightly frosted glass doors and without any kind of extractor fan. I’m quite liberal but I do prefer to do my business in private and the room can potentially smells so this was a definite disadvantage. And hence 1 star less. That aside, the breakfast was good, there is free cake and coffee downstairs but beware no alcoholic drinks in the bedroom. This B&B has a lovely court garden and is very central. Note the bell is off to the right outside (we arrived and tried the keypad on the left so it’s slightly confusing).

This is a perfect little spot for being a few blocks to the center of Sintra, yet a little off as to not get all the noise. The hostess here, Dulce, is a very kind, caring woman. My phone fell into the sink and stopped working. I travel alone and had no information to my next place. Dulce took the time to sit with me, let me use her personal phone and assured me that everything would be okay. She did absolutely everything she could for me. This is the place you want to stay if you are traveling alone and need assistance within daytime hours. Not sure about night but I am confident they would help within their capability. Please note, the houses are very old and you can hear the people above you. There was an elephant staying above me so, PLEASE be aware of the people below when you walk across the room. Or ask for a top floor ~ all stairs. I also wish there was a small fridge in the room. Overall, an excellent place to stay with caring people there to welcome you and bid you farewell. I would highly recommend staying here if not having a fridge isn't an issue.

We have stayed there for a few days at the beginning of July as part of our annual main holidays. Advantages: * Breathtakingly beautiful place in the Portugese mountains. I could lay staring at the view from our room whole day. You can see castle and 2 palaces directly from the terrace. * The gardens are really nice, well groomed and give a very nice atmosphere for the whole stay. A lot of blooming flowers, well groomed grass - very Instagram friendly. * Place is very peaceful - a bit outside of the town, so it's very quiet, also during the night. You can also hear a lot of birds, which gives a very serene experience. * Swimming pool is placed on a terrace with amazing view, surrounded by the beautiful greenery. I enjoyed it very much, especially as it helped to cool down in a heatwave. * Very spacious room (superiour suite with kitchenette), well equipped, very clean, decorated nicely. There were also furniture on the terrace (table & chairs, as well as sun loungers). Really nice for eating meals outside or reading a book. * Access to the common kitchen with all the amenities, possibility to use washing machine (additional pay), water fountaine available all the time (no need to bring water from the shop). There's also small library with books, which can come in handy. * In general all the staff was very nice and courteous. They also give good tips as to where eat or what to visit nearby. * Possibility of booking a stay online. * Reasonable pricing Issues: * Lack of air-conditioning - which was a big flaw for our stay. We were there during a heat wave and sleeping through the night was simply impossible. It was very disapponting as WE ASKED BEFORE BOOKING the room and we were wrote that there is air-co in the ”superior suite”, which we booked exactly for that reason. When we came, it turned out it's only a device that is blowing air with water. It wasn't cooling the room. Also in 30 degrees, putting piece of ice inside does nothing. Maybe except for making room extremely humid. And device was paired with dehumidifier, which actually heats up the air when used. So I am still lost on how it was supposed to help. * Customer service - all the people were very kind and curteous, spoke great English, however I did not feel understood when we raised a complaint about lack of air conditioning. There was not much initiative to improve the situation (we only received additional fan, which also did not improve situation very much). They did not offer actual air-co device, help with finding another stay, not even a discount or free breakfast. Although indeed, we heard some apologies. Also the owner of the place, who could be seen in the property from time to time, did not make very welcoming impression. She also did not decide to talk to us after we raised a complaint, which I am pretty sure she knew about. *Breakfast - it was served in a very nice way, but the portions are very small (e.g. under postion ”cheese” you receive 2 small slices). On the me