Hilton Sanya Yalong Bay Resort & Spa Reviews

I stayed at Hilton Sanya Yalong Bay Resort & Spa, expecting a high-quality experience from such a well-known brand, but overall, it didn’t quite meet my expectations. The resort is massive, and with so many guests staying at once, it often feels crowded—especially in common areas like the lobby and pool. The service was average at best, lacking the warmth and attentiveness you’d expect from a five-star resort. Another downside is that the hotel feels a little outdated, and while the rooms are spacious, they don’t quite have that modern, luxurious feel. The location is also inconvenient—there are no food stalls or shopping areas nearby, so unless you’re planning to dine in the hotel’s restaurants, you’re left with limited options. Overall, while the Hilton name brings certain expectations, this stay didn’t quite live up to them.

We stayed for 4 nights at Hilton Yalong Bay. It’s a kids friendly resort so they have various activities planned for each day of the week for kids. My 4 year old son really enjoyed the stay here and since we left has been asking when will we return to Hilton. Special thanks to Roy Chen who speaks fluent English and added us on WeChat on the first day. Roy helped to customize the food through the Chef as we wanted to eat only vegetarian. He was very helpful throughout our stay. Highs: 1. The deluxe ocean view Suite was very spacious with two balconies, 3 wash basins, 2 toilets and a big round bath tub. 2. Have many kids friendly swimming pools with different level of depth. 3. All swimming pools are always manned by lifeguards. Pools are temperature controlled and cleaned regularly. 4. Floating rings can be rented at RMB 30 per hour and water guns can be bought just next to the pools. 5. They have a kids restaurant named the Bucket Kingdom which is heaven for kids to play and eat. Lows 1. Breakfast is more Chinese oriented than we had expected but they have western options which was just enough for us. 2. Some food items in the buffet breakfast had names missing or had only Chinese names written. Since we wanted vegetarian only it was at times challenging to understand the ingredients of the food.

Nice hotel with many swimming pools and near the beach.  Kid Club well equipped with fun activities for children.  Unfortunately only 2 in-house restaurants but there’s plenty restaurants within walking distance offering local cuisine,  seafood and an outdoor food court.

Be sure to insist on the top floor when paying extra for the sea view. Don't expect speed or a cordial staff when checking in. The location and amenities are very good, but certainly not worth the price for more than one night.

Great location, beach was clear, comfortable room, big pool area. Loved the BBQ on the beach

Location was good, service not bad, breakfast not good not bad. I like to came back later.thank you.

Great hotel at Yalong bay with good amenities, good service, good cleaning and good looking, picture worthy swimming pools and environment. Rooms were big with good amount of space. Children enjoyed their time at heated pool and its surrounding white sands. Hotel beach can use more cleaning and can be better. Overall great stay!

Nice rest in Hilton Yalongwan as usual 👍

The first thing that attracted me to this hotel was the affordable prices compared to other nearby luxury hotels. It was definitely one of the better deals, and you get a very satisfactory stay in return. Everyone was very welcoming and helpful, including the front desk staff, bellhops, bartender, cleaning staff, waiters, and various other encountered staff (knowing a little Chinese helps). A staff member kept in contact with me through Wechat with its built-in translation tool, answering any questions, helping with any request, and making sure each day remained a satisfactory experience. I would like to give a special compliment to Zoey, the front desk staff member who was of great assistance; she deserves a promotion! Also, praise to the friendly and hardworking cleaning lady that is assigned to building 3, floor 5 (I don't know her name); she also deserves a bonus! The room itself is cozy, comfortable, and clean. Room service is smooth, it is very convenient to take care of any living necessities, and the pools and beach are a short walk away. There are no complaints that I have in regard to my stay. My biggest highlight is definitely the big bathtub! My only suggestion would be a single foldable lounge chair for the balcony, allowing for a person to lay down outside or for sunbathing, so it is not needed to always go to the public sunbathing areas.

We stayed there for 5 nights and I have to say, while it was nice to relax, we were starting to become bored. There is no animation, no music by the pool, you can only order Drinks by the pool via wechat which didn‘t work for me - it kept telling to write my phone number, which I did and I still couldn‘t order. Sometimes there were workers at the pool who would bring drinks, but not everyday. Same at the beach, which is public so be prepared for people trying to Sell you stuff (mostly drinks or fruits). There is a food court nearby with some restaurants and that‘s it. There is only one restaurant with buffet for the whole hotel. For dinner, the buffet is transfered on the beach and costed 200 yuan on top which i think is a lot ( i think it was close to 400 yuan per person per dinner). The food was good and while everything looked nice, I have to say that the choice of music while the singers were preparing was horrible. Extremly loud and in no way fitting for a nice dinner at the beach. The beach bar for drinks after dinner was poorly organized, we sat down and were completely ignored while the staff was chatting and sitting on their phones behind the bar. Only when my fiance went up to them, they served us (warm beer btw) and didn‘t even clean the table with food from the people sitting before us. And here as well, horrible music which repeats every night. The rooms were pretty, but had their best years behind them. The staff couldn‘t speak english at all (maybe russian because I think every foreigner was russian except us) so communication was a little bit draining with translator. There was one worker, I think her name was Luna (not sure) which was really attentive and nice and when she was there, the service was always good. Since we have stayed in other hilton hotels, I have to say that in comparison this one wasn‘t as amazing as the others for a resort.

once in advance it could be perfect if one don’t book a sea view room and expect to enjoy this view sitting on the balcony 😢pls see the pictures like a tge great wall) The place and facilities are nice, breakfast excellent and the dishes of the chinese restaurant is incredible delicious, 😋the spa massage very professional (buy a coupon is recommend) 🧐the staff mainly does not speaking english a lot of information are in Russian, the complaints are about some strange rules for smoking, some persons it’s permitted others not, to take a glass from restaurant to the lobby is not allowed and so on, okay this is not a big deal but it would be easier to enjoy if the rules are better clear. finally don’t play the pick up a puppet the arms too weak at all to take out a puppet finally not really what we expected from Hilton any way thanks to the staff all from trainee to manager take care for our needs

We had a marvelous time at the family-themed sea room! Every day was wonderful—spotless surroundings, friendly staff, and pristine swimming pools with lifeguards stationed nearby. The beach was just as beautiful. The breakfasts were absolutely delicious! Our friends even held their wedding here, and it was truly a magical place!

A great hotel with excellent facilities for couples and families. The pool area is beautiful and easy access to the beach. The resort is picturesque with lush greenery, a well equipped gym and spa. The rooms are spacious and the food is very good. The only downside was that poolside ordering of food took a while (45mins for some fries) and some poolside seating doesn’t have QR codes for scanning to order. Would definitely stay again!

I checked in and in 15 minutes I checked out and book another hotel. The room and services are scarily bad.