Atlantis Sanya Reviews

The booking process was very convenient and smooth, great price as well. The hotel is huge, and the room was very nice. The direct access to the Waterpark and aquarium makes life so much easier when traveling with kids, being able to go back to the hotel to rest up and heading out again is such a luxury. 3 days was not enough to use all the facilities, but was a great time afterall. Booking the imperial club rooms is a must, the expedite checkin makes the best use of your time, and the lounge for small snacks was very good too.

Don’t worry you have what you pay… Breakfast.. perfect Beach.. very good Water park… perfect Room.. very clean.. perfect… free movies You don’t need to eat in the hotel.. plenty restaurants near.. Go Atlantis no worries..

Staff Dikshya Kunwar did a very good job to convert the poor services derived from other departments to world class services. Well done Kunwar. Hope to see you again in future. Room delayed 40min to check-in, photography arrived 17min late, requested my pregnant wife to walk a long distance to take a seat due to the delay. All these were not the matter of Dikshya, but she managed it well to smoothen our experiences.

The hotel room was fantastic and great for our family and the service from staff was second to none, but the food selection was a little bit of a let down, not great for eating out with small children. However, the water park has the best children’s area and made for some great days out. The beach is also easy to access and a very close. Not great for pushchair access due to the steps. All in all a great trip and very fun.

We stayed at Atlantis Sanya and were truly impressed by the stunning facilities and welcoming atmosphere. The hotel is an ideal destination for families with children. A special shoutout to our attentive butler, Elena, who went above and beyond by preparing a beautiful welcome fruit plate and thoughtful gifts for the kids. Her kind gestures made our stay even more memorable.

There’s nothing to complain about this gorgeous hotel. From check in to check out, the service was fantastic on the hotel’s end. They take care of the luggage as you get off the car. After checking in, the staff walked us to our room and explained where everything was and to contact her if we needed anything. They made sure we had the right size robes and slippers for the kids and sent us a welcome fruit basket. The view was breathtaking. Beds and linens were soft and comfortable. The restaurants gave excellent service as well. Room service was fantastic. The water park food stalls are the only ones that were rude. The only other complaint I have is the staff that works at the breakfast buffet. When other restaurant guests cut in line, they still serve them instead of telling them to get in line. It’s a big culture shock as 9 out of 10 people here don’t get in line unless the staff insists and not serve them. The water park could use clearer signs. And some slides were closed due to staff shortage. That was a bit disappointing. The hotel swimming pool is beautiful. Night swimming was one of my son’s favorite part of the trip. We did the beluga whale encounter and it was so worth it. The staffs were really nice. That definitely made an unforgettable trip. At the end, the hotel even left us a gift of 2 stuff animal whales. So happy they gave us 2 so my kids can each have one. I would definitely recommend this hotel if you are going to Sanya. FYI, you’re going to need translation app if you don’t speak Chinese because other than the staff that was assigned to help us, nobody speaks or understands English.

We had a great time with the family! The water park has awesome slides — so much fun!

We arrived at the beginning of typhoon butterfly. Bella at front desk was very kind to allow us early check in. Everything in our room was par excellent. View from 33rd floor was great. Unfortunately due to the typhoon, howling wind was so strong like aircraft taking off and landing throughout the night, not the hotel's fault. Regrettably we couldn't use the swimming pool and the outdoor waterpark. But we enjoyed the shows at the aquarium during our stay. Buffet breakfast was really good, spread was huge and high quality. Highly recommend this excellent hotel at Haitang Bay.

This is the best-ever resort as the aquarium provides a jaw dropping experience and its water park and several pools provides all levels of fun that can satisfy all generations. Especially, their butler service is best ever. My butler was Elena Hu who daily checks me with any assistance needed and helped me to enjoy the entire stay without any concern. I communicated with Wechat and her english is good.

We were assigned a personal assistant upon check in, which was very useful and helpful. The aquarium was wonderful and very soothing. A very enjoyable stay overall.

Atlantis Sanya was very nice hotel with providing excellent services. The hotel provides the butler service for international guests who doesn't speak Chinese, which is very ease to enjoy the services. Alina was my butler, who has helped me alot. The guest who doesn't have Chinese phone number should use either WhatsApp or Wechat (I recommend Wechat) to communicate with butler. After the checkout at 12:00pm, guest can still enjoy the hotel attraction service until 3pm. Overall, I am going visit the hotel again soon.

Best room and hotel of my whole trip around China!! The beach, gardens, pools, restaurants are superb, my butler Elena was so helpful, the waterpark was so much fun, and all the staff were very kind and hardworking... I had such a great time, wish I had booked a longer stay!!

We had a truly wonderful stay at Atlantis. The experience exceeded our expectations in every way. I would like to express our heartfelt thanks to the dishwasher Kuwar and Mason for their excellent service and dedication behind the scenes—it truly made a difference in our stay. Their hard work is deeply appreciated. Atlantis is not only stunning in design but also exceptional in hospitality. We look forward to coming back again.

I would like to express my heartfelt gratitude to Ms. Dikshya Kunwar, who made our trip absolutely perfect. Among all the butlers we’ve ever encountered, she is truly the best, without a doubt. Thanks to her, we had an unforgettable experience—one that we’ll never regret. We are especially thankful for how positively she responded to all our requests and made sure everything was taken care of. She helped us fall in love with the unfamiliar city of Sanya, making us feel completely at home. Dikshya, thank you once again for turning our anniversary into a truly memorable one. Because of you, we’ll definitely return, next time with our family. Staying at Atlantis is not just a choice—it’s a must.