NH Ciudad de Santander

NH Ciudad de Santander Reviews

NH Ciudad de Santander

P.º Menéndez Pelayo, 13-15, Santander, Cantabria, 39006, SpainSee Hotel Details
NH Ciudad de Santander
NH Ciudad de SantanderNH Ciudad de SantanderNH Ciudad de Santander
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1 night

Guest Reviews

8.3/10
Very Good
73 review
Verified reviews
Location8.5
Amenities8.2
Service8.2
Cleanliness8.2
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All reviews(73)
Positive reviews(43)
Reviews with photos/video(3)
Negative reviews(5)
Kentaro
Standard Room
Stayed in Apr 2025
Solo traveler
2 review
5.0/10
Posted on Jun 2, 2025
Quite old and expensive but close to restaurants and sites.
Jaime N.
Standard Single
Stayed in Jan 2025
Business traveler
6 review
8.0/10
Very Good
Posted on Feb 24, 2025
The hotel is well located in the city and is pleasant. The staff is friendly, helpful and attentive. The buffet breakfast has a lot of variety.
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Guest User
Standard Room
Stayed in Nov 2024
Couple
3 review
8.5/10
Very Good
Posted on Jan 2, 2025
Good location, very spacious two-bed rooms.
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BeatrizA
Standard Room
Stayed in Mar 2024
Couple
2 review
10/10
Outstanding
Posted on Apr 7, 2024
Very central hotel and good service and attention
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Guest User
Standard Single
Stayed in Jul 2022
Business traveler
1 review
8.5/10
Very Good
Posted on Aug 10, 2022
Good business hotel, very attentive staff, next to a very good restaurant area
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alisonc176
Stayed in Jun 2025
Other
6.0/10
Posted on Jun 30, 2025
Slightly disappointing compared with previous NH hotels, room rather small and overall felt tired. Outdoor car park as in a city centre but could do with a bit of a tidy up. Very good location for walking to city centre, sea front and many restaurants opening after 8.00pm. During the day they are all shut up so looks a little run down.
Response from Property: Dear alisonc176, Your observations about your recent stay are greatly appreciated. Your feedback provides us with the opportunity to understand the areas where we can focus our efforts to enhance our guest experience. It's pleasing to know that you found our location to be convenient, as we strive to offer a prime spot close to city centre's attractions and restaurants for our guests' exploration needs. However, it's regrettable to hear about your experience with the room size and the state of the car park. Your stay should be nothing less than a pleasurable experience and it seems that we fell short of that this time. Rest assured, we aim to offer a relaxing environment and a seamless stay for all our guests. We hope to have the pleasure of welcoming you again to provide a more enhanced experience. Best regards. LEOPOLDO SÁNCHEZ CASTRO NH Ciudad de Santander
alfredpiqueras
Stayed in May 2025
Business traveler
10/10
Outstanding
Posted on Jun 25, 2025
The Hotel is quite nice and the service helps you whenever you need, It is cllse to beach and you can walk by as you are in the citi center cloese to the hotel are plenty of nice restaurants.
Response from Property: Dear alfredpiqueras, I would like to thank you for your trust choosing the NH Ciudad de Santander for your recent visit to Santander and for sharing your experience with other travelers. We do really appreciate your comments. It is always a pleasure to know that guests feel comfortable at the hotel. Our staff work to provide our guests with the best hospitality service possible and I am proud to know we achieved this. Looking forward to welcome you again in the future. Warm regards,
pgbDublin
Stayed in Apr 2025
Couple
10/10
Outstanding
Posted on May 13, 2025
A 15 minute walk away from the centre. Some of which is uphill. But in a quiet area. Lots of restaurants nearby. When I booked, I asked for a room at the back and away from the lifts. That is exactly what I got. Not every hotel cares enough to meet customers' requests. Check in was smooth. Receptionists are friendly. Carla indulged my Spanish. The room, 318, is a decent size and was spotlessly clean, as was the bathroom. (My only quibble: as I get older I notice the absence of grab-rails for over-bath showers.) There is a small safe (big enough for iPads but not for a laptop). There was a fridge too. And a Nespresso machine. The bed was very comfortable with crisp clean linen. We got a very good night's sleep. We would definitely stay here again.
Response from Property: Dear pgbDublin, Without a doubt, at the NH Ciudad de Santander we are committed to maximum comfort and functional design. It is very satisfying to read that our customers appreciate our features and recommend us to other travelers. Thank you very much for choosing us and we look forward to welcoming you again on your next visit to Santander. Receive a cordial greeting,
heebs316
Stayed in Sep 2024
Other
8.0/10
Very Good
Posted on Oct 15, 2024
Perfect location, staff were all helpful and polite. Room was on the small side but enough for the 3 nights we stayed.
Response from Property: Dear heebs316, I would like to thank you for your trust choosing the NH Ciudad de Santander for your recent visit to Santander and for sharing your experience with other travelers. We do really appreciate your comments. It is always a pleasure to know that guests feel comfortable at the hotel. Our staff work to provide our guests with the best hospitality service possible and I am proud to know we achieved this. Looking forward to welcome you again in the future. Warm regards,
JeremyKnott
Stayed in May 2024
Couple
8.0/10
Very Good
Posted on Jun 29, 2024
Like all NH hotels you get quality and consistency in staff. The receptionist was excellent and made us feel very welcome. We parked in their car park round the back, but unfortunately it didn’t connect to the hotel. The room was comfortable and well appointed, though a kettle would have been nice.
Response from Property: Dear Jeremy, I would like to thank you for your trust choosing the NH Ciudad de Santander for your recent visit to Santander and for sharing your experience with other travelers. We do really appreciate your comments. It is always a pleasure to know that guests feel comfortable at the hotel. Our staff work to provide our guests with the best hospitality service possible and I am proud to know we achieved this. Looking forward to welcome you again in the future. Warm regards,
K2683GRlc
Stayed in Oct 2023
Couple
8.0/10
Very Good
Posted on Nov 13, 2023
We have stayed numerous times at this hotel on our return to the UK by ferry....the hotel is always clean with good twin rooms and ensuite; the rooms may not be the most spacious, but very acceptable for an overnight stay. Very friendly reception staff and car parking both open and closed but under surveillance. Close to some restaurants and bars and a 10 minute walk to the main shops alongside the sea. Pet friendly. Breakfast is good. Charges apply to parking and pets!
Response from Property: Dear K2683GRLc, I would like to thank you for your trust choosing the NH Ciudad de Santander for your recent visit to Santander and for sharing your experience with other travelers. We are extremely pleased to know that in your stay, we have been able to reach your expectations and to change your visit into an unforgettable experience. Looking forward to welcoming you soon, I would like to take this occasion to send you a cordial greeting. With our best regards.
Guest User
Stayed in Sep 2023
Other
10/10
Outstanding
Posted on Oct 4, 2023
Stayed here for 4 nights for our 40th wedding anniversary. Staff very friendly and helpful. We got some chocolates and fizz in our room on first night and a lovely anniversary message. Hotel in an ideal location to explore. We did not have the breakfast so cannot comment on that. Thank you for our lovely anniversary stay.
Guest User
Stayed in Jun 2023
Traveling with friends
8.0/10
Very Good
Posted on Jul 16, 2023
Very clean hotel in a very good location for restaurants, bars and access to all areas of this very walkable city. All members of staff that I came across were very helpful, friendly and fortunately for us they spoke good English. We did not eat or use the bar and so cannot comment. Would definitely return.
Response from Property: Dear cliff_taylor2, I would like to thank you for your trust choosing the NH Ciudad de Santander for your recent visit to Santander and for sharing your experience with other travelers. We do really appreciate your comments. It is always a pleasure to know that guests feel comfortable at the hotel. Our staff work to provide our guests with the best hospitality service possible and I am proud to know we achieved this. Looking forward to welcome you again in the future. Warm regards,
GoPlaces23268223336
Stayed in Mar 2023
Family
10/10
Outstanding
Posted on Apr 24, 2023
Good location, helpful staff, spotlessly clean & modern. Good Wi-Fi & great buffet breakfast. Beds very comfortable.located walking distance for restaurants and bars . Near seafront.Parking available under hotel.
Response from Property: Dear RubyGlasgow, I greatly appreciate the time spent completing our satisfaction survey and for trusting in NH Ciudad de Santander for your stay in the city. We are delighted to know that you had a pleasant stay with us. Thanks again for your comments! We look forward to welcoming you back soon. Sincerely,
Guest User
Stayed in Mar 2023
Other
10/10
Outstanding
Posted on Apr 23, 2023
helpful staff, asked small favours of them and they did it without hesitation. the people were so good and always had a cheerful air about them. would and will stay again soon. the room was always spotless.
Response from Property: Dear F6321craigh, I would like to thank you for your trust choosing the NH Ciudad de Santander for your recent visit to Santander and for sharing your experience with other travelers. We do really appreciate your comments. It is always a pleasure to know that guests feel comfortable at the hotel. Our staff work to provide our guests with the best hospitality service possible and I am proud to know we achieved this. Looking forward to welcome you again in the future. Warm regards,