Norman Light Luxury Hotel

Norman Light Luxury Hotel Reviews

Norman Light Luxury Hotel

沱江镇豹子湾路47号, Fenghuang, Hunan, ChinaSee Hotel Details
Norman Light Luxury Hotel
Norman Light Luxury HotelNorman Light Luxury HotelNorman Light Luxury Hotel
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Guest Reviews

9.6/10
Excellent
738 review
Verified reviews
Location9.4
Amenities9.5
Service9.7
Cleanliness9.6
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All reviews(738)
Positive reviews(732)
Reviews with photos/video(211)
Offers pick-up/drop-offs(230)
Convenient location(176)
Delicious breakfast(102)
Close to scenic area(67)
Friendly staff(55)
Garden view(20)
Excellent afternoon tea(8)
Nice elevator(6)
Negative reviews(6)
Jayy1984
Smart 2-bed Room1
Stayed in Apr 2025
Solo traveler
27 review
8.0/10
Very Good
Posted on May 14, 2025
The hotel is 2 meters from the road, which is really noisy at day time and at night time too. Many cars and motorcycles go at night, so even with closed window and plugs in my ears I couldn't sleep all night because of the noise. At 7 am outside of the hotel started some construction works, very noisy also. Thank you for the drive to and from railway station, and the room was very clean, the bed was comfortable and the kind ai helped me during the breakfast
Response from Property: Dear distinguished guest, thank you very much for your praise. It is our hotel's honor to receive you and we look forward to meeting you again. We also wish you a pleasant journey and a happy life! Norman Light Luxury is a high-end smart hotel with a superior location. Cars can directly reach the hotel entrance, and it only takes 3-4 minutes to walk to the core attractions of the middle reaches of Tuojiang River, such as Wangjiang Tower, Wanshou Palace, and Hongqiao. The homestay has complete hardware and software facilities, robot service, free private parking space downstairs, and free high-speed rail pick-up (high-speed rail station pick-up service is provided for stays of 2 nights or more. If you stay in a single room, you can take a ride from the hotel to the high-speed rail station). Local specialty breakfast for an unlimited number of people, as well as scenic spot travel guides and recommendations and other services.
Paul. S
Smart 2-bed Room
Stayed in Sep 2024
Couple
34 review
10/10
Outstanding
Posted on Nov 4, 2024
Fairly new hotel. Room facilities very new. Provided disposable towels. Heated toilet seat, good for winter. Boss gave us free pickup and drop off at high speed train station. Set breakfast on 6th floor. Free washing machine and dryer for guests to use.
Response from Property: Dear Norman VIP: Thank you for your kind words. We look forward to the arrival of every VIP with great care. Here, there are not only warm smiles, but also poetic atmosphere and elegant environment, allowing you to feel a unique sense of peace and tranquility. We will strive to provide good service, so that every VIP can feel the warmth of home. We look forward to our next meeting and wish you success in your career and abundant wealth.
JWong116
Cozy Smart Double Bed Room (Full Smart Home - Arrow Bathroom - Clothes Dryer)
Stayed in Aug 2024
Traveling with friends
4 review
8.0/10
Very Good
Posted on Nov 27, 2024
The room is clean and hygienic. Free one pick-up or drop-off service. Walking distance to scenic spots.
Response from Property: 尊敬的貴賓,特別感謝您的五星好評,能夠接待您的入住是咱們酒店的榮幸,期待與您的再次相遇,同時也祝你旅途愉快,生活幸福美滿!諾曼輕奢是一家高端智能酒店,位置環境優越,汽車可以直接到達酒店門口,步行到沱江中游核心景點望江樓,萬壽宮,虹橋,均衹需3-4分鐘。民宿內軟硬件設施齊全,機器人服務,免費停車,免費高鐵接站,不限人數的本地特色早餐,樓頂花園KTV休閑活動並免費贈送水果,小吃,茶水。及景區遊玩攻略與推薦等服務。
Lynn Hi
Cozy Smart Double Bed Room (Full Smart Home - Arrow Bathroom - Clothes Dryer)
Stayed in Apr 2025
Family
4 review
10/10
Outstanding
Posted on Jun 1, 2025
New hotel, the hotel service is really good, there is a free shuttle service to the high-speed rail station, which is really convenient, and there is free breakfast noodles. The room is not very big but it is very good because we have stayed in smaller hotel rooms. I would like to say thank you again to the boss and the counter staff. I will come back to stay if I have the chance 😇🙏🙏🙏
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you very much for your five-star praise. It is our hotel's honor to receive you and we look forward to meeting you again. We also wish you a pleasant journey and a happy life! Norman Light Luxury is a high-end smart hotel with a superior location. Cars can directly reach the hotel entrance, and it only takes 3-4 minutes to walk to the core attractions of the middle reaches of Tuojiang River, such as Wangjiang Tower, Wanshou Palace, and Hongqiao. The homestay has complete hardware and software facilities, robot service, free parking, and free high-speed rail pick-up (high-speed rail station pick-up service is provided for stays of 2 nights or more. If you stay in a single room, you can take a hotel ride to the high-speed rail station). Unlimited number of guests can enjoy local specialty breakfast, rooftop garden KTV leisure activities and free fruits, snacks and tea. And services such as scenic spot travel guides and recommendations.
Guest User
Smart Room - Mountain-View (Double Bed) (Bathroom)
Stayed in Apr 2025
Family
75 review
10/10
Outstanding
Posted on May 31, 2025
The hotel is clean and tidy, the decoration is relatively new, the location is excellent, the travel is convenient, the transportation is very convenient, the high-speed rail station is free to pick up, very satisfied, next time I come here, I will choose here again
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you very much for your five-star praise. It is our hotel's honor to receive you and we look forward to meeting you again. We also wish you a pleasant journey and a happy life! Norman Light Luxury is a high-end smart hotel with a superior location. Cars can directly reach the hotel entrance, and it only takes 3-4 minutes to walk to the core attractions of the middle reaches of Tuojiang River, such as Wangjiang Tower, Wanshou Palace, and Hongqiao. The homestay has complete hardware and software facilities, robot service, free parking, and free high-speed rail pick-up (high-speed rail station pick-up service is provided for stays of 2 nights or more. If you stay in a single room, you can take a hotel ride to the high-speed rail station). Unlimited number of guests can enjoy local specialty breakfast, rooftop garden KTV leisure activities and free fruits, snacks and tea. And services such as scenic spot travel guides and recommendations.
Guest User
Special Offer Double Occupancy Room (Smart Home - Arrow Bathroom - Clothes Dryer)
Stayed in Apr 2025
Other
1 review
10/10
Outstanding
Posted on May 30, 2025
I have to say this hotel is good. The high-speed rail can pick you up for free. The boss is very nice and took the initiative to tell us how to visit the ancient city. The room is clean and having breakfast in the rooftop garden is really a pleasure.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you very much for your praise. It is our hotel's honor to receive you and we look forward to meeting you again. We also wish you a pleasant journey and a happy life! Norman Light Luxury is a high-end smart hotel with a superior location. Cars can directly reach the hotel entrance, and it only takes 3-4 minutes to walk to the core attractions of the middle reaches of Tuojiang River, such as Wangjiang Tower, Wanshou Palace, and Hongqiao. The homestay has complete hardware and software facilities, robot service, free private parking space downstairs, and free high-speed rail pick-up (high-speed rail station pick-up service is provided for stays of 2 nights or more. If you stay in a single room, you can take a ride from the hotel to the high-speed rail station). Local specialty breakfast for an unlimited number of people, as well as scenic spot travel guides and recommendations and other services.
Guest User
Special Offer Double Occupancy Room (Smart Home - Arrow Bathroom - Clothes Dryer)
Stayed in Apr 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on May 29, 2025
This is the best travel accommodation experience I have had so far. This hotel is very close to Fenghuang Ancient Town, very convenient, newly decorated, and the environment is very nice. It is not only clean and hygienic, but also provides free snacks. The lady at the front desk is very enthusiastic and recommended travel guides and food. It really saves time, worry and effort. The lady is also beautiful, haha, I will bring the children here again during the summer vacation.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you very much for your praise. It is our hotel's honor to receive you and we look forward to meeting you again. We also wish you a pleasant journey and a happy life! Norman Light Luxury is a high-end smart hotel with a superior location. Cars can directly reach the hotel entrance, and it only takes 3-4 minutes to walk to the core attractions of the middle reaches of Tuojiang River, such as Wangjiang Tower, Wanshou Palace, and Hongqiao. The homestay has complete hardware and software facilities, robot service, free private parking space downstairs, and free high-speed rail pick-up (high-speed rail station pick-up service is provided for stays of 2 nights or more. If you stay in a single room, you can take a ride from the hotel to the high-speed rail station). Local specialty breakfast for an unlimited number of people, as well as scenic spot travel guides and recommendations and other services.
遊客 Amy
Smart Room - Mountain-View (Double Bed) (Bathroom)
Stayed in Apr 2025
Solo traveler
8 review
10/10
Outstanding
Posted on May 29, 2025
The most comfortable hotel I stayed in during my entire trip from Changsha. I even got a free upgrade to a king-size bed room! The sanitary facilities, location and service are very good, especially the small balcony upstairs, which is very delicate and well maintained. I personally love it. It is really a pleasure to sit and eat breakfast on it. Thanks to the boss for his hard work. I am also very grateful to the handsome boss who sang K with us that night. He is friendly and can sing. The restaurant next to the hotel is very delicious. I ate there for 2 days. The beautiful boss is very kind. When I left, she gave me a few large cucumbers grown by herself. I will stay and eat there again if I have the chance, and I will recommend it to my friends.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you very much for your five-star praise. It is our hotel's honor to receive you and we look forward to meeting you again. We also wish you a pleasant journey and a happy life! Norman Light Luxury is a high-end smart hotel with a superior location. Cars can directly reach the hotel entrance, and it only takes 3-4 minutes to walk to the core attractions of the middle reaches of Tuojiang River, such as Wangjiang Tower, Wanshou Palace, and Hongqiao. The homestay has complete hardware and software facilities, robot service, free parking, and free high-speed rail pick-up (high-speed rail station pick-up service is provided for stays of 2 nights or more. If you stay in a single room, you can take a hotel ride to the high-speed rail station). Unlimited number of guests can enjoy local specialty breakfast, rooftop garden KTV leisure activities and free fruits, snacks and tea. And services such as scenic spot travel guides and recommendations.
Valentina La
Cozy Smart Double Bed Room (Full Smart Home - Arrow Bathroom - Clothes Dryer)
Stayed in Apr 2025
Traveling with friends
17 review
9.5/10
Amazing
Posted on May 13, 2025
Hotel 5 minutes from the old town, transport storage and pickup at the train station. The rooms are clean, equipped with every comfort, including a kettle and disposable bathroom items. The reception speaks English! Very important. Next to the hotel there is a minimarket, poorly stocked. Unfortunately breakfast is only Chinese, I recommend at least including bread and yogurt for Western guests. However, an excellent hotel.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you very much for your praise. It is our hotel's honor to receive you and we look forward to meeting you again. We also wish you a pleasant journey and a happy life! Norman Light Luxury is a high-end smart hotel with a superior location. Cars can directly reach the hotel entrance, and it only takes 3-4 minutes to walk to the core attractions of the middle reaches of Tuojiang River, such as Wangjiang Tower, Wanshou Palace, and Hongqiao. The homestay has complete hardware and software facilities, robot service, free private parking space downstairs, and free high-speed rail pick-up (high-speed rail station pick-up service is provided for stays of 2 nights or more. If you stay in a single room, you can take a ride from the hotel to the high-speed rail station). Local specialty breakfast for an unlimited number of people, as well as scenic spot travel guides and recommendations and other services.
Guest User
Special Offer Double Occupancy Room (Smart Home - Arrow Bathroom - Clothes Dryer)
Stayed in Apr 2025
Family
11 review
10/10
Outstanding
Posted on May 14, 2025
Excellent value for money. They took us to and from the train station at no extra cost. The Old Town is a short walk away, which is beautiful. The beds and pillows are quite comfortable, despite the mattress being quite firm. We were surprised by the type of towels they use; they are disposable. The breakfast is Chinese-style, and for my taste, it was delicious. We've been to hotels with the same amenities but much more expensive.
Original TextTranslated by Google
Response from Property: 尊敬的貴賓,特別感謝您的好評,能夠接待您的入住是咱們酒店的榮幸,期待與您的再次相遇,同時也祝你旅途愉快,生活幸福美滿!諾曼輕奢是一家高端智能酒店,位置環境優越,汽車可以直接到達酒店門口,步行到沱江中游核心景點望江樓,萬壽宮,虹橋,均衹需3-4分鐘。民宿內軟硬件設施齊全,機器人服務,酒店樓下免費私人停車位,免費高鐵接站,(連住2晚或2間以上提供接送高鐵站服務。單住一間可以坐酒店順風車到高鐵站)。不限人數的本地特色早餐,及景區遊玩攻略與推薦等服務。
Haha chia
Cozy Smart Double Bed Room (Full Smart Home - Arrow Bathroom - Clothes Dryer)
Stayed in Mar 2025
Family
6 review
10/10
Outstanding
Posted on Jun 1, 2025
There is a high-speed rail pick-up station, which is great ❤️ It is also very close to the ancient city. For dinner, the little brother recommended the restaurant next door, Stone Pot Fish, which is highly recommended 👍 There is a discount if you say the passcode! The overall accommodation experience was very good. Although there was some problem with the charging head in the middle room, it was quickly resolved. The service was very enthusiastic👍 When I was leaving, my boss happened to be driving to pick up a client, so I got a ride to the station. I highly recommend everyone to stay here❤️❤️❤️
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you very much for your five-star praise. It is our hotel's honor to receive you and we look forward to meeting you again. We also wish you a pleasant journey and a happy life! Norman Light Luxury is a high-end smart hotel with a superior location. Cars can directly reach the hotel entrance, and it only takes 3-4 minutes to walk to the core attractions of the middle reaches of Tuojiang River, such as Wangjiang Tower, Wanshou Palace, and Hongqiao. The homestay has complete hardware and software facilities, robot service, free parking, and free high-speed rail pick-up (high-speed rail station pick-up service is provided for stays of 2 nights or more. If you stay in a single room, you can take a hotel ride to the high-speed rail station). Unlimited number of guests can enjoy local specialty breakfast, rooftop garden KTV leisure activities and free fruits, snacks and tea. And services such as scenic spot travel guides and recommendations.
Tiankongdeyoudangzhe
Cozy Smart Double Bed Room (Full Smart Home - Arrow Bathroom - Clothes Dryer)
Stayed in Mar 2025
Traveling with friends
13 review
9.5/10
Amazing
Posted on Apr 7, 2025
The room is very clean and uses disposable bath towels and towels. The room is equipped with smart control and there is a free pick-up service. The boss is very friendly. If you go back to the station, if you pick up someone along the way, he will take you to the station. The sound insulation in the room is a bit poor, and you can hear the noise from the corridor.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you very much for your praise. It is our hotel's honor to receive you and we look forward to meeting you again. We also wish you a pleasant journey and a happy life! Norman Light Luxury is a high-end smart hotel with a superior location. Cars can directly reach the hotel entrance, and it only takes 3-4 minutes to walk to the core attractions of the middle reaches of Tuojiang River, such as Wangjiang Tower, Wanshou Palace, and Hongqiao. The homestay has complete hardware and software facilities, robot service, free private parking space downstairs, and free high-speed rail pick-up (high-speed rail station pick-up service is provided for stays of 2 nights or more. If you stay in a single room, you can take a ride from the hotel to the high-speed rail station). Local specialty breakfast for an unlimited number of people, as well as scenic spot travel guides and recommendations and other services.
Guest User
Smart 2-bed Room1
Stayed in Mar 2025
Traveling with friends
2 review
10/10
Outstanding
Posted on Apr 7, 2025
Free pick-up at high-speed railway station: Good Facilities: Very smart Hygiene: Yes Environment: Not far from the pedestrian street
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you very much for your praise. It is our hotel's honor to receive you and we look forward to meeting you again. We also wish you a pleasant journey and a happy life! Norman Light Luxury is a high-end smart hotel with a superior location. Cars can directly reach the hotel entrance, and it only takes 3-4 minutes to walk to the core attractions of the middle reaches of Tuojiang River, such as Wangjiang Tower, Wanshou Palace, and Hongqiao. The homestay has complete hardware and software facilities, robot service, free private parking space downstairs, and free high-speed rail pick-up (high-speed rail station pick-up service is provided for stays of 2 nights or more. If you stay in a single room, you can take a ride from the hotel to the high-speed rail station). Local specialty breakfast for an unlimited number of people, as well as scenic spot travel guides and recommendations and other services.
Guest User
Cozy Smart Double Bed Room (Full Smart Home - Arrow Bathroom - Clothes Dryer)
Stayed in Mar 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on Apr 7, 2025
It’s really good! I won’t lie to you, college students, their prices are unbeatable. Especially the breakfast was beyond expectation. There is also a pick-up service, which is super convenient. Later, when we unpacked our stuff, the boss sent it back to us. He was such a nice guy. The location is not too far from the ancient city, so you won't be disturbed by the music in the city, and it won't be difficult to get into the city.
Original TextTranslated by Google
Response from Property: Dear distinguished guest, thank you very much for your praise. It is our hotel's honor to receive you and we look forward to meeting you again. We also wish you a pleasant journey and a happy life! Norman Light Luxury is a high-end smart hotel with a superior location. Cars can directly reach the hotel entrance, and it only takes 3-4 minutes to walk to the core attractions of the middle reaches of Tuojiang River, such as Wangjiang Tower, Wanshou Palace, and Hongqiao. The homestay has complete hardware and software facilities, robot service, free private parking space downstairs, and free high-speed rail pick-up (high-speed rail station pick-up service is provided for stays of 2 nights or more. If you stay in a single room, you can take a ride from the hotel to the high-speed rail station). Local specialty breakfast for an unlimited number of people, as well as scenic spot travel guides and recommendations and other services.
Guest User
Special Offer Double Occupancy Room (Smart Home - Arrow Bathroom - Clothes Dryer)
Stayed in Feb 2025
Solo traveler
31 review
5.0/10
Posted on Mar 18, 2025
There are disposable towels in the room, but the bed legs are sharp, which scratched my instep until it bled. It is easy to hurt your companions and fall. The breakfast auntie dropped her chopsticks on the ground, and she picked them up and put them directly in the chopstick tray. It is very unhygienic and the breakfast is very poor.
Original TextTranslated by Google
Response from Property: Dear guest, I can't calm down after receiving your comments. The hotel has always attached great importance to service quality and hygiene. We hope to give every guest a good mood during the journey. We are deeply sorry that you have had a bad experience in our hotel. It is true that the management has been a bit lax during this period. It is also your comment that has reminded the hotel that the problem you mentioned will be solved immediately. Thank you very much for your encouragement again. I hope you will have a brand new experience when you come to Fenghuang Ancient Town next time. Thanks