La Serena Hotel Reviews

"Our hotel stay was wonderful. Our room was extremely clean, spacious, and comfortable. Enjoying the city view from the balcony was a special pleasure. I would definitely recommend it to those looking for a comfortable stay. We were very pleased with both the cleanliness and the peace."

I liked the hotel very much. The staff was helpful and very helpful. It is only 3 minutes walking distance to Taksim Square.

We came with my family, it was a really perfect and reliable hotel, the staff was really attentive and friendly, the rooms were really clean and tidy, thank you very much again.

The rooms are big and clean, the open buffet is perfect, everything is there, the staff is very attentive, I recommend it to everyone, especially families, it is very close to Taksim, it is a minute away, it is a very reliable and clean hotel in a place like Taksim, there are also taxi services to the airport and it is at a very affordable price.

I was very excited for our stay here hwiwber we had a disappointing experience with poor communication and no accountability I don’t normally leave negative reviews, but our experience really fell short of expectations and needs to be shared. We arrived at the hotel late at night after a long journey, only to be told there was no booking under our name. This was despite having a confirmed reservation through Trip.com with updated arrival dates. I showed the staff member multiple confirmation emails, and I even translated one into Turkish to help, but we were repeatedly told there was no booking, with no real attempt to help or investigate further. There was a clear language barrier, but the issue wasn’t just communication. It was the lack of care or basic hospitality. We were eventually given a room that wasn’t what we booked, with a vague promise to fix it the next day. There was no apology or acknowledgement of the stress this caused. The following day, we were moved again, but the new room still lacked a key feature that I made sure it had, and we specifically needed (a microwave). I asked for some form of compensation or goodwill gesture via trip.com for the inconvenience, but the hotel has refused. To be fair, the same staff member helped us carry our luggage to the taxi on our final day, which we appreciated. But that small act doesn’t undo the initial treatment. Even a simple apology would have gone a long way. Trip.com were brilliant, and they did their best to advocate on our behalf. Unfortunately, the hotel took no responsibility and showed no interest in making things right. Mistakes happen, and we understand that. But how you treat your guests in difficult moments speaks volumes. Sadly, we wouldn’t stay here again.

The place is next to everything: cafe, restaurants, taxi, laundry, shops - you name it.  It’s clean and quiet, 24 hours desk, the owner is very polite, friendly and helpful.

The hotel was exactly as we expected. The rooms were very clean and comfortable. The staff were helpful and friendly. I will definitely come back to this hotel.

Everything is great. Good location near taxim metro and taxim square. Nearest cheap store a101 and sok. Cleaning for request. Microwave is in a room. It, necessary thing for families. Good room for cheap price. One notes, number is less than 50 metres ;)

nice n room is as in pic… really recommended n hope will stay again i miss istanbul so much..

La Serena Hotel offers an unforgettable stay with its comfort, elegance, and high-quality service. The warm atmosphere and friendly staff that greet you from the moment you step inside make you feel special. The rooms are both modern and exceptionally clean. The attention to detail is immediately noticeable. The beds are extremely comfortable, the bathrooms are hygienic, and everything has been meticulously thought out. Its quiet and peaceful atmosphere offers both relaxation and rejuvenation. La Serena isn't just a hotel; it's a living space that combines the comforts of home with a vacation vibe. Its location is also advantageous – it's both close to the city center and in a quiet area. In short, La Serena Hotel is a safe choice for anyone who prioritizes quality and comfort. It's a place you'll definitely want to return to!

The room we booked was perfect, it was a double room, Mr. Şahin placed us in a family room without any extra charge.

"La Serena is definitely one of the best hotels in Taksim! The location is great, the rooms are clean and comfortable. It was a truly amazing experience. I wholeheartedly recommend it to everyone!"

La Serena offers a truly wonderful accommodation experience. My friend and I stayed here and were very pleased with every moment. The room was comfortable, and the atmosphere was quiet and pleasant. The location was also quite advantageous; we could easily get everywhere. I would choose this place again.

I stayed at the hotel for 3 days. The room was very clean and comfortable. It was as shown in the photo. Cleaning is done upon request, but I didn't need it at all. I just went there to relax and relax. The location is very good. It's only 4 minutes from Taksim Square. I recommend it.