NH Collection Salamanca Palacio de Castellanos Reviews
NH Collection Salamanca Palacio de Castellanos
C. San Pablo, 58-64, Salamanca, Castile and Leon, 37008, SpainSee Hotel Details
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1 night
Guest Reviews
9.0/10
Great
111 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.0
Amenities8.9
Service9.0
Cleanliness9.0
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All reviews(111)
Positive reviews(10)
Reviews with photos/video(5)
Negative reviews(1)
Guest User
Premium Double Room
Stayed in Feb 2025
Family
24 review
8.5/10
Very Good
Posted on Mar 17, 2025
First, parking is valet.. Free... Since parking is next to the building.. 23EUR..
If u have huge luggage... Is a problem.. Need to carry about 15 steps up the stairs., although the staff offer to help.
Room is classic and super, no complaints.
Room windiw view of the cathedral... Holy night
Response from Property: Dear guest,We very much appreciate your comments regarding your stay at the NH Collection Palacio de Castellanos.It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Remedios Madrid-General Manager-
Guest User
Superior Single
Stayed in Dec 2023
Solo traveler
8 review
10/10
Outstanding
Posted on Jan 16, 2024
Around 5 mins walk from Plaza Mayor. Hotel used to be a 15th century palace. Reception and housekeeping staff were friendly and helpful. View of the Salamanca Cathedral from the room was impressive. Great breakfast buffet options.
Response from Property: We cannot thank you enough for such an amazing words, we really thank Thank you so much for taking the time to share your impression about the hotel online. Our dream here at NH Collection is for all of our guest to have an unforgettable experience with us and it looks like this time we made it.We cannot wait to welcome you back soon,Warm regards,Remedios Madrid-General Manager-
Joseph Dayton
Superior Room
Stayed in Aug 2023
Couple
7 review
10/10
Outstanding
Posted on Sep 8, 2023
Closer to all the attractions and we would have been inside of them. Friendly and helpful staff. Great rooms. I would stay again and would recommend to anyone wishing to stay in Salamanca.
Response from Property: Dear user,We cannot thank you enough for such an amazing words, we really thank you for invested a few minutes of your precious time in leaving us this amazing review.Our dream here at NH Collection Palacio de Castellanos is for all of our guest to have an unforgettable experience with us and it looks like this time we made it.We cannot wait to welcome you back soon,Warm regards,
Guest User
Premium Double Room
Stayed in Jun 2024
Family
35 review
4.5/10
Posted on Jul 16, 2024
Salamanca is such a dry city, so I didn't understand why the room we were given was so humid. It made my head hurt as soon as we entered the humid room. I wonder if it was mold. The window in the room 317 we were assigned to was very small, and the bath water was so thin that it was difficult to wash away the foam on our hair. There is a lot of dust in the room, and it seems that I haven't had any basis for dust removal for a while. The facilities are old. This is a hotel that I will not choose again next time.
Original TextTranslated by Google
Response from Property: First of all I want to thank you for taking a few minutes of your valuable time to inform us about your recent stay.In the NH Collection Palacio de Castellanos is one of our lines of work to meet the needs of our customers and try to cover them, so please accept my sincerest apologies for not being able to turn your stay into a fully satisfactory experience.I assure you that we are working on the aspects you have told us to improve our service and avoid similar situations in the future.I remain at your complete disposal and I hope you give us a new opportunity to try to meet your expectations.RegardsRemedios Madrid –General Manager-
Feiyan
Superior Single
Stayed in Dec 2023
Solo traveler
4 review
10/10
Outstanding
Posted on Jan 17, 2024
Very good, worth having, the breakfast in the quiet morning is good, and the scenery outside the window and door is even better.
I will stay here next time. Parking is also convenient. There are 2.2/2 hours in the surrounding area, free from 8 pm to 8 am, which is 13/day; (free on the roadside on Sundays) or park in the hotel’s own parking lot 19/day;
Original TextTranslated by Google
Response from Property: We very much appreciate your comments regarding your stay at the NH Collection Palacio de Castellanos.It is always a pleasure to receive positive feedback. I will share your comments with our team, and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Remedios Madrid-General Manager-
Wanmeilvxingdewo
Superior Double Room
Stayed in May 2024
Family
14 review
8.0/10
Very Good
Posted on Jul 10, 2024
The location is very good, you can see the cathedral. The room is small and the breakfast is simple
Original TextTranslated by Google
Response from Property: Dear WanmeilvxingdewoFirst of all, I would like to thank you for spending some of your valuable time in rating our Hotel and services. We are very glad to know that you have very much enjoyed your stay with us, especially our location. We are very sorry to know that some aspects were not to your total satisfaction. We hope to see you in the near future and I remain at your disposal for anything you may need. My very best regardsRemedios Madrid-General Manager-
Guest User
Superior Single
Stayed in Jun 2024
Business traveler
25 review
6.7/10
Posted on Sep 8, 2024
The hotel is relatively old
Original TextTranslated by Google
Response from Property: First of all, I would like to thank you for taking time to comment on our Hotel and the services rendered. We highly value your opinion for process of continuous improvement and as a base for making our guests stay more enjoyable every time We are very sorry to know that some aspects were not to your total satisfaction. We hope to see you in the near future and I remain at your disposal for anything you may need. My very best regards,Remedios Madrid-General Manager-
yorkw
Superior Double Room
Stayed in Mar 2023
Business traveler
129 review
10/10
Outstanding
Posted on Apr 14, 2023
The hotel is in a very good location with convenient parking.
Sanitation: very clean.
Environment: very good. You can see the roof of the cathedral from the room window.
Service: first-class.
Facilities: complete.
Original TextTranslated by Google
Response from Property: Dear Yorkw,Thank you for your recent stay at NH Collection Palacio de Castellanos and your terrific review. With no doubt the location of the hotel and the beautiful views are our strongest points! Our staff is so happy to see that you mentioned them and point out their great service. These feedback will encourage all the team to keep bringing excellence to hospitality.Best regards,Remedios Madrid -General Manager
Guest User
Superior Single
Stayed in Jan 2023
Solo traveler
98 review
10/10
Outstanding
Posted on Feb 27, 2023
Very good! Perfect experience
Original TextTranslated by Google
Response from Property: Dear Guest User,Thank you so much for taking the time to share your impression about the hotel online. On behalf of the whole team, thank you so much for your generosity. It has been an enormous pleasure having you staying with us and we can only hope for having the opportunity many more times to come. Until then, please receive our warmest regards.Remedios Madrid -General Manager
Guest User
Superior Double Room
Stayed in Apr 2025
Family
8 review
10/10
Outstanding
Posted on May 28, 2025
酒店不錯,可代客泊車,
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Response from Property: 我們感謝您對我們的意見以及向其他用户推薦我們的酒店。我們最大的回報是看到客户滿意和驚喜於我們的服務。我們期待不久後再次在我們的酒店見到您。祝好Remedios Madrid-總經理-
Xinyizhang
Junior Suite Duplex
Stayed in May 2025
Traveling with friends
19 review
10/10
Outstanding
Posted on Jul 2, 2025
很喜歡,就在教堂旁邊
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Response from Property: Dear 馨艺张,First of all, thank you for taking the time to share your experience with the rest of the travelers.We are pleased to hear that you found our building beautiful and our location perfect. Your kind words are much appreciated.We hope to see you soon among us.Kind regards.Remedios Madrid-General Manager-