Novotel London Greenwich Reviews

Great location and friendly staff. We had everything we needed and we loved the initiative of choosing to get our room cleaned every second day to be more environmentally conscious and in return the hotel gave us vouchers for the cocktail bar. Great idea.

I enjoyed stay here. Located in nice place and good amenities, great food options.

Good place to stay. Nice living environment. Lovely staff. Great location. Will come back again for sure.

Next to Greenwich rail station, only 1 min walk, also next to Greenwich market and park, a good place to stay

Brilliantly hotel for the price. Good clean room, wonderfully helpful staff, good breakfast and fantastic location. It exceeded our expectations and will definitely return again

Decent for the price. Good location next to train station. Bar area nice but is expensive as to be expected. Breakfast is more expensive if you pay on the morning. Rooms are ok , minamilist. Would stay again.

I recently stayed at this hotel, and while the room itself was clean, it was far from a 4-star experience. The TV wasn’t a smart TV, and I was placed in a room directly next to the station, which caused extreme noise pollution, making it nearly impossible to sleep. The staff was rude and unwelcoming—the gentleman at the front desk didn’t make eye contact, was not polite, and took over 30 minutes to check me in. He also made me tap my card again for a fraud check, which I’ve never had to do before, and demanded excessive ID, which I provided. The shower was small and cramped, and there was no phone in the room, which was ridiculous when trying to contact staff for assistance. The only positive was its proximity to the train station, but given the unbearable noise and terrible customer service, that was hardly a benefit. This was a horrible experience, and I will be documenting it on TikTok to my 50k followers. I expect a full refund as the service and conditions were unacceptable and not up to standard.

The place is in a strategically great location - Everything is quite close to this place. The hotel was extremely clean and members of staffs were very friendly. We stayed three nights and the breakfast was included. We completely enjoyed our stay. We highly recommend this place.

Average stay.Room amenities need to be renovated. They seem too old . The location was awesome just beside the train station.

We stayed for a couple of nights and the whole family enjoyed our time. We were very impressed with the breakfast buffet and the friendly staff.

Nice hotel with friendly staff and nice bar. Only downside is aircon didn’t work and it was stiflingly hot in room.

Nice room & friendly staff. Was the pickup point for an Expat 14 day coach tour of UK/Ireland so was very convenient.

The room is big, very clean, comfortable, the view is beautiful facing Geneva Lake, bed is big and comfortable, guest can go gym

It was a lovely stay and love the cleanliness of the roo and environment