Mercure Roma Centro Termini Reviews

Great staff, service and location. I feel safe even after accidentally left my mobile phone and cash in the hotel room. The cleaning staff did not touch them at all. I enjoyed the food and drink at the hotel cafe as well, a cafe latte and an espresso at the end of breakfast is a must!

I hesitated for a long time and saw the reviews were average, but I finally booked it. I think it's good~ The service and location are good. It takes about 15-20 minutes to walk to the classic place. Maxmara is opposite downstairs. The surrounding area is not messy as mentioned. The window of the room is not a viewing room. It faces the inner pipe. Although it is small, the layout is reasonable and overall good There is a Carrefour next to it, and there is a supermarket when you turn left on the main road (I only discovered it on the day I checked out)

The room is clean and tidy, the bathroom is in good condition, and the size is moderate. The hotel is located at the intersection of the main road in the city center and is very close to the surrounding major attractions. The service staff's attitude is very good.

An average hotel in every respect 3-star level. Mostly very friendly staff. Breakfast mediocre - good coffee. Central location, but nobody in Rome knows it. Not even the police officers you ask for directions 100m away.

Super hotel, new and modern in the center of Rome! Excellent treatment and close to the train station

訂了酒店帶陽台的房間，去羅馬城各個景點都步行可達，居住體驗很好。

房間非常小，隔音也一般，整個酒店的面積就很小，處處都非常窄。空調不能在自己屋裡調，是由前台統一控制，要調的話需要給前台打電話，很麻煩。唯一優點是乾淨整潔。

I spent two nights in the hotel and found the time that I was there extremely pleasant. The staff were brilliant and the rooms were extremely clean and services amenable for me. I was transiting from Rome Cork in Ireland. My arrival I was met with professionalism courtesy and a huge smile from concierge. It gave me comfort just to have that experience.

We loved our stay at this hotel for many reasons. It is centrally located and allowed us to get to the main attractions easily. The rooms were spacious and clean, the beds comfortable and the bathrooms excellent. The reception staff including Omar and Rida were excellent and very helpful. The restaurant was where we ate almost all our meals, breakfast and dinner, sometimes lunch. The team is headed by Angelo, and staffed by Ahmed and Alessia, who were all super and very friendly. We were given helpful suggestions for meals and drinks. The food is of very good quality. Everyone made us feel special which made our visit truly memorable. We recommend this hotel highly to anyone who is thinking of visiting Rome. Minoti, Malay and Joeyta Dutta.

I am 6 months pregnant, went inside and asked politely to buy a drink in their hotel cafe to be able to use a restroom, but was twice denied - once, politely by a young girl from the reception who said that “it is not possible because I might be sick” and secondly less politely by older man who told me where I can go and look for a public toilet. I have been to many places, many hotels, and have never experienced something like that. I felt like a person with leprosy not with pregnancy. With this attitude towards client, especially women, especially pregnant women, I cannot imagine what is their level of customer service . I would never recommend this hotel and this chain of hotels to anyone.

I recently stayed at the Mercure Centro Roma Termini from November 4-8, 2024, and unfortunately, my experience was far from what I expected as a Gold member with Accor. I’ve stayed at several Accor properties before and have always enjoyed the perks and recognition that come with my loyalty status, but this stay left me feeling like just another guest. To start, despite notifying the hotel of my early arrival time, I had to wait until the official check-in time to get access to my room, which felt unnecessary and inconsiderate. This lack of flexibility was the first sign that my expectations were not going to be met. There was also no recognition of my Gold status upon check-in—no room upgrade, no welcome drink, nothing. I even went out of my way to recommend this hotel to a couple of friends who were traveling with me, based on my previous positive experiences with Accor. Unfortunately, I now regret that decision. They too were underwhelmed by the lack of perks and attention given to loyal members like ourselves. When I asked about the missing benefits, the staff were dismissive and offered no real explanation. It was disheartening to see that a brand that prides itself on customer loyalty would treat its members this way. The room itself was fine, but certainly not impressive enough to make up for the disappointing service and lack of personalized attention. As a loyal Accor member, I expect more, and sadly, Mercure Centro Roma Termini fell short. For anyone considering this property, especially if you're a loyal member, I’d recommend managing your expectations. This stay was a letdown, and I’m now questioning whether I’ll continue to stay at Accor hotels in the future.

All the staff were lovely and accommodating, answering any questions we had and happy to help. The room was lovely with a view over the street next to us. Great location, walking distance to all the big attractions with amenities near by. Met all the managers who were super friendly and enjoyed the food in the restaurant!

Had a wonderful stay in Rome here at Mercure Roma Centro Termini. Staff was friendly and helpful. Especially Angelo the Director he was courteous and attentive to our needs. The room was clean and well maintained with all amenities included. Thanks P&C

Gianluca and Angelica made our stay very enjoyable and pleasant. Always a bit of fun and some banter as we entered and exited the building - but on a serious note, when we needed help with our room or the restaurant they were there for us. Thank you so much guys - you deserve a pay rise 😉 Cheers Darren & Melina