InterContinental Heilong Lake Reviews

The hotel is good and bedrooms comfortable. Nice breakfast. Unfortunately the swimming pool close too early and we were not able to try it. The stay was very pleasant and thanks to Niki who helps us a lot, we had an amazing time there.

Surprising such stars hotel doesn't have transport to airport. Facilities ageing.

This is a perfect gateway from the busy city life. The hotel is neat and tidy. Professional service from the staff. My favorite part is the huge swimming pools, and it’s never over crowded. The food is also really good. Get the dinner buffets and breakfast, loads of options. Grab an electric car and ride all along the lake and hotel.

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I spent a pleasant time here on the summer solstice weekend, and the experience was as good as usual. I sincerely thank the housekeeper Doudouer for her enthusiastic help and warmth. As a loyal regular for more than ten years, this place is still my favorite choice. The room is bright and comfortable, and the service response is quick and thoughtful. Whether it is the restaurant or the front desk, the staff are enthusiastic and make people feel like spring breeze. The infinity pool is open and grand, with rippling blue waves under the sun. It is comfortable and orderly. It is very pleasant to swim in it. The children's ocean ball park in the lobby is interesting, but the summer heat is a little hot. When night falls, rent an electric car and shuttle leisurely in the evening breeze, which is an unforgettable midsummer night. This trip experience is particularly perfect.

Thank you for the enthusiastic help from the housekeeper Doudouer. I had a great experience during my stay! As a guest who has been here every year for more than ten years, I still like it very much. The room is clean and sanitary. If you have any needs, the service staff will deliver them quickly. The restaurant service staff and the front desk staff are very positive and have a good attitude. The infinity pool is sunny but large enough to accommodate many people. The management is not chaotic and the experience is good. There is a place for children to play with ocean balls in the lobby, which is too hot in summer. Rent a battery car outside the door. It is very comfortable to rent a car and blow the breeze at night. An excellent experience for the summer solstice weekend.

The parent-child weekend at the InterContinental Hotel was very pleasant, and the most commendable thing was the customized service of the executive housekeeper Cassie. When she learned that we were here to celebrate our daughter's birthday, she not only understood the child's preferences in advance, but also upgraded us to the Balala theme room with professional vision. The carefully arranged birthday decorations in the room made my daughter very excited. What was even more touching was that a small birthday cake was prepared.

The satisfaction of this trip is very high, and the children also had a lot of fun. The housekeeper Meng Meng Crystal contacted us on the first day of check-in and arranged a room upgrade, welcome fruits and small desserts. The water world is very friendly, with a heated swimming pool, and now you don’t have to worry about the cold when playing in the water. There are many activities, including feeding small animals, go-karts, kayaking, etc. There are many stalls for breakfast, including noodles, dumplings, wontons, pancakes, and freshly made and steamed buns. There are also many types of bread. As soon as you sit down, you will ask if you need coffee or black tea. I will bring my children here to play in the future.

During the May Day family trip to Heilongtan InterContinental, the hotel was crowded and business was good, but the service quality was still guaranteed. It is particularly worth mentioning that the housekeeper Shirley was considerate in service, well-arranged details, and put a lot of effort into it. It was a satisfying leisure trip!

The room is spacious and clean. We upgraded the South Building, which is closer to the Water World, and it is a lake view room, which is very convenient for bringing children. Various activities and naughty castles are arranged on the first floor. Kart tickets and handmade coupons are given upon check-in. The children have a lot of fun. One-stop baby walking is easy and comfortable. The hotel service is also very considerate. The consultation and service are very timely and the attitude is also very good. The breakfast is rich and varied. Both children and adults eat well. Dinner and lunch can be done inside and outside the hotel. The taste is also good. It is much better than queuing in the scenic area outside. The main feature is a relaxed and comfortable one~ The children and sisters have a lot of fun. Miss Fiona Yuxing always pays attention to our needs and answers in time. Like 👍, I will come again next time~

This is my second time to visit Sunac InterContinental Hotel. Unlike the first time, the hotel has added many parent-child projects, and the water park management has improved a lot. The housekeeper Doudou contacted us very early, enthusiastically helped us check in, and upgraded the room type. Doudou kept in touch throughout the whole process and solved the problems. It was really great. I hope the hotel will get better and better in the future.

I stayed in the north building. Overall, I was very satisfied. The room was big, clean, and the housekeeper Doudou was very enthusiastic. It was just that the decoration was a long time ago, and the facilities were not smart enough and needed to be improved. However, the price was much higher than the current prices of various B&Bs, which are often more than 1,000 yuan. I especially recommend the water park, which is very suitable for taking children to play, and cycling around the lake is also very good.

Suitable for weekend family trips ~ Close to Chengdu city. The hotel environment is good. I was too lazy to go out for a walk when I arrived at the hotel. I played in various swimming pools for two days. The 5-year-old baby was super happy ^_^ / The room I booked is a family room. The room is large. There are three adults and a baby. I don’t want to separate the rooms. This room is just right. Two 1.35 beds plus a baby bed / Other situations: If there is water on the floor of the bathroom in the room, it is easy to slip. The elderly and children need to pay attention. The surrounding food is average, and there are not many choices. There is nothing to order for takeout. The supermarket is a bit far / The housekeeper Xiao Chen is a thumbs up. He is always there when you call him. Overall, the housekeeper is the most rewarding