To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.0
Amenities8.9
Service9.0
Cleanliness8.7
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All reviews(77)
Positive reviews(46)
Reviews with photos/video(3)
Negative reviews(4)
Guest User
One-Bedroom Apartment
Stayed in Feb 2025
Couples
16 review
9.5/10
Amazing
Posted on Mar 16, 2025
My 2nd time staying here,,great hospitality n host is very efficient tro out the stay,quiet n
Peaceful sleep..
Yan
One-Bedroom Apartment
Stayed in Nov 2024
Solo travelers
1 review
7.5/10
Posted on Jan 3, 2025
Thank you for the warm welcome from Ricky! Unfortunately, I’ve been assigned to a basement flat, which is quite different from what I expected based on the photos in the ads.
Guest User
One-Bedroom Apartment
Stayed in Feb 2025
Other
2 review
10.0/10
Outstanding
Posted on Apr 25, 2025
Very good location, spacious and staffs are helpful and polite, we would like to recommend to my friends
Guest User
One-Bedroom Apartment
Stayed in Mar 2024
Couples
1 review
2.5/10
Posted on Apr 22, 2024
This is the worst hotel I have ever stayed at. Shampoo caused skin allergy. Hotel does not give customers clear instruction on how to check-in. Rats can be seen outside the window. Some of the staff are not too friendly and proactive. Noise from outside can wake people up quite often as it has bad soundproofing.
Response from Property: Dear Guest,We are very sorry to hear about your experience. We apologize for the shampoo causing an allergy and the unclear check-in instructions. We will address the pest issue and review our soundproofing. Additionally, we will work on improving our staff's friendliness and responsiveness.Thank you for your feedback. We hope to provide a better experience in the future.Best regards,Cove TeamRichard
Guest User
Two Bedroom Apartment
Stayed in Jun 2022
Family
2 review
4.5/10
Posted on Jul 15, 2022
It is in the middle of resident area and needs a car or taxi to access any place like restaurant etc. also, there’s no information about neighboring area, so it was difficult to move around.
No elevator, so hard to move luggages up. Sofa was very bumpy, so uncomfortable. Shower wasn’t fit to the holder, etc. Not recommendable for people with luggages, no car, and not familiar to Reading.
Response from Property: Hello dear Guest, hope you are doing great, thank you for writing us a review, is very important to us to know how was your experience. We are sorry that you didn´t had a great experience with us, we have a lot of restaurant around here, supermarkets, parks and everything and also the U-bahn station, Bus and S-bahn station with 5 minuts walk. We do have 3 elevators in the property, and we are sorry that you had a maintenance issue with the bathroom. We wish you all the best from Munich. Giulia and the team
Guest User
One-Bedroom Apartment
Stayed in Jun 2024
Other
25 review
10.0/10
Outstanding
Posted on Jul 18, 2024
Family travel choice, the hotel is in a good location, 10 minutes walk from the city center, 15 minutes from the train station, you can take the train to and from Bath, Bristol and London every day, the train to London takes 23 minutes, it is a very good hotel apartment. The apartment is clean and spacious. The kitchen facilities are complete and easy to use. The environment is quiet and suitable for travel. Ricky, the staff, enthusiastically helped us to check in, thank you very much. The hotel is cleaned once a week, please pay attention to this need.
Original TextTranslated by Google
Response from Property: Dear guestThank you so much for choosing to stay with us at SACO Castle CrescentIt was very lovely to have you here and I am delighted to see that you had enjoyed your stay in Reading, and that you found us great located close to train links and central in the city. I am pleased to learn Ricky was very helpful and able to assist you in all you needed.We really look forward to welcoming you back again in the near future. Best wishesAdrian - General Manager
Anonymous User
Two-Bedroom Apartment
Stayed in Jun 2023
Family
4 review
7.0/10
Posted on Oct 6, 2023
It's all OK, with complete facilities, but it needs to be improved. It should be called a B&B.
Original TextTranslated by Google
Response from Property: Dear guestThank you so much for choosing to stay with us at SACO Reading - Castle Crescent and for taking the time to leave us your feedback!It was very lovely to have you here and I am happy to learn your stay was ok and you found here all the facilities. Would love to hear of the improvements you consider we would need. Would help us make it better in the future. Our services are in line with other serviced apartments. We won't be in the B&B or hotel category, as we have different type of services.We really look forward to welcoming you back again in the near future Best wishesAdrian - General Manager
Guest User
One-Bedroom Apartment
Stayed in Nov 2022
Couples
11 review
7.0/10
Posted on Dec 27, 2022
We booked a period of 5 days, including Christmas, as we were looking for a comfortable and calm place.
At first they put us in tower number 6 in apartment 6B, but it was extremely noisy. The floor creaked too much.
The apartment is spacious. it was very clean and the staff seems to be very professional, there is also a security guard who is in the parking lot, but this detail with the floor and the acoustics left something to be desired.
They moved us to the top floor, 6C, to try to alleviate the noise problem, but when other guests entered 6B, it was possible to hear the TV, the conversation, the floor, everything!
So if you are someone who needs tranquility and a little silence to work, look elsewhere.
P-S: The TV is not smart and has almost no channel options, the dishwasher did not work.
I think for £100 a night they could improve on those aspects!
Original TextTranslated by Google
Response from Property: Dear Guest,We would like to thank you for taking the time to write a review on our site.I'm really sorry to read that some aspects of your stay were disappointing, we take all our guests comments extremely seriously in order to work towards improvements. We will be reviewing all the points you mention and try working to fix it.We would like to thank you for choosing us for your stay in London and we hope if you ever return to London that you can give us another opportunity to make things right for you.We wish you a lovely week ahead.Montserrat & Saco Holborn Team
Anonymous User
Two Bedroom Apartment Plus
Stayed in Aug 2022
Family
10.0/10
Outstanding
Posted on Sep 17, 2022
The environment is very good!
Original TextTranslated by Google
Response from Property: Hi, thanks for taking the time to review us. I'm glad to see that you like the apartment and its surroundings. Jose
asiu2025b
Stayed in Mar 2025
Other
8.0/10
Very Good
Posted on Apr 13, 2025
歡迎提供您的意見反饋,您可以通過線上提交或回覆的方式進行。 您可以使用我們的線上反饋系統新增評論和觀察,並附上照片。這些評論和照片將在反饋期結束後被添加到報告中。點擊下方即可輕鬆進入系統。 請英文反映以下意見:很享受花園清靜優美 4 / 4 I really enjoyed the peaceful and beautiful atmosphere of the garden. 請張以下句子申廷100 字:I really enjoyed the peaceful and beautiful atmosphere of the garden. I truly cherished the serene and enchanting ambiance of the garden, where tranquility enveloped every corner, offering a delightful escape from the hustle and bustle of daily life. The lush greenery, vibrant flowers, and gentle rustling of leaves created a picturesque setting that felt like a haven of peace. Strolling through the winding paths, I was captivated by the harmonious blend of nature’s beauty, with soft sunlight filtering through the trees, casting a warm glow. It was a rejuvenating experience, leaving me refreshed and deeply appreciative of such a lovely, calming environment, perfect for quiet reflection.
Response from Property: Dear Asiu2025b Thank you so much for choosing to stay with us at SACO Castle Crescent It was very lovely to have you here and I am happy to see you had a pleasant stay here. Thank you for this beautiful review and for the lovely description of our property, and I am very happy you had a rejuvenating experience We really hope to see you again in the future Best wishes Adrian - General Manager
Warrson A
Stayed in Aug 2024
Other
10.0/10
Outstanding
Posted on Sep 21, 2024
Pleasant Stay, very friendly and welcoming staff, great location as it is very close to the high street.
Response from Property: Dear Warrson Thank you so much for choosing to stay with us at SACO Castle Crescent It was very lovely to have you here and I am happy to see you had a pleasant stay We really hope to see you again in the future Best wishes Adrian - General Manager
VickyP1666
Stayed in Aug 2024
Other
10.0/10
Outstanding
Posted on Sep 16, 2024
Great stay! Spacious apartment. Peaceful settings. Parking included. Friendly, helpful team. Would stay again for sure! Thanks Ricky, Adrian and Saco :-)
Response from Property: Dear Vicky Thank you so much for choosing to stay with us at SACO Castle Crescent It was very lovely to have you here and I am happy to see you had a "great stay" with us We really hope to see you again in the future Best wishes Adrian - General Manager
aasa20242024
Stayed in Aug 2024
Other
8.0/10
Very Good
Posted on Sep 12, 2024
A very nice apartment. With all amenities needed. Clean, tidy etc with some nice basquiat literature. The boiler was the only real issue which is running all night long for some reason and very detrimental to sleep and what would have otherwise been a 10/10 stay
lawsolive09
Stayed in Aug 2024
Other
8.0/10
Very Good
Posted on Sep 2, 2024
We had a great stay, the house was clean and although quite basic it had everything we needed it. The site manager was very helpful and made sure we were happy and settled in. The only thing which could have been improved on was that we were given no information on how to access the property until a few hours before our stay. If we had been told that there was a manager on site it would have spared us a lot of time and worry. The Info online states that the site is unmanned.
Response from Property: Dear lawsolive09 Thank you so much for choosing to stay with us at SACO Castle Crescent It was very lovely to have you here and I am happy to see you enjoyed your stay. Our guests can be reassured that we always have someone to look after them, and our check in process is straight forward. We also have team on site and 24/7 remote support, so nothing to ever worry. We really hope to see you again in the future Best wishes Adrian - General Manager
fabriciocf1973
Stayed in Jul 2024
Other
8.0/10
Very Good
Posted on Aug 4, 2024
The two floor house was clean, good amendments and the beds and sheets very new and comfortable. In general a nice place to stay and very close to the Oracle.
Response from Property: Dear Fabricio Thank you so much for choosing to stay with us at SACO Castle Crescent It was very lovely to have you here and I am delighted to see that you had a comfortable stay with us. We really look forward to welcoming you back again in the near future. Best wishes Adrian - General Manager