Friends Hotel & Rooftop - Historic Center & Museums Guest Reviews
4.7/5
Amazing
68 review
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Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(68)
Positive reviews(45)
Reviews with photos/video(19)
Aifengxiangdeqiqi
Superior Triple Room
Stayed in Jul 2022
Family
18 review
4.0/5
Very Good
Posted on Aug 26, 2022
location is very good
Guest User
Standard Single Room
Stayed in Apr 2023
Business travelers
11 review
5.0/5
Outstanding
Posted on May 10, 2023
The room is very big, beautiful and unique. The floor height is very high and the roof is very beautiful. It is in the city center and is surrounded by attractions. The breakfast is okay. I will continue to stay here next time.
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pandahuahua
Standard Single Room
Stayed in Dec 2023
Solo travelers
15 review
4.5/5
Great
Posted on Mar 13, 2024
Hygiene: very clean
Service: Excellent
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cy_eric
Stayed in Apr 2022
Solo travelers
2 review
4.5/5
Great
Posted on May 20, 2022
I am satisfied with the view from the rooftop platform. The room is small and I spend most of my time walking outside. The service staff are very friendly and can speak English. Convenient to play in the old city.
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Kimberly R
Stayed in Dec 2024
Couples
5.0/5
Outstanding
Posted on Jan 13, 2025
We loved everything about Friends. Our room was large with 2 beds (comfy with plenty of pillows) as requested. The rooftop breakfast was delicious. The hotel was very clean and each staff member was so nice and helpful. Only downfall was lots of steps which was not a problem for us but could be for some. We would definitely stay here again.
Response from Property: Thank you so much for your lovely review! We're thrilled to hear you enjoyed your spacious room, our delicious rooftop breakfast, and the friendliness of our staff. We do have quite a few steps, and we truly appreciate your understanding—it adds to the charm of our historic building! We'd be delighted to welcome you back anytime. Safe travels and see you again!
Kevin W
Stayed in Dec 2024
Couples
5.0/5
Outstanding
Posted on Jan 1, 2025
Incredible service, staff and atmosphere. Beautiful views of Quito from the rooftop terrace. We stayed at the Friends Hotel over New Years Eve 2024 and had such a blast at their celebration. The food was delicious, activities fun, and the opportunity to view their Ecuadorian traditions was special. 10/10 recommend. Thank you Friends Hotel!
Response from Property: Thank you so much for your wonderful review! We're thrilled to hear you had such a great time celebrating New Year's Eve with us and enjoyed the views, food, and activities. It was our pleasure to share Ecuadorian traditions with you, and we’re grateful for your kind words. We look forward to welcoming you again soon!
Shelby W
Stayed in Dec 2024
Couples
5.0/5
Outstanding
Posted on Jan 1, 2025
Would recommend to anyone! The staff was wonderful and the accommodations were clean, convenient, and full of history. Great location, excellent breakfast. They even hosted a NYE celebration for the guests with Ecuadorian traditions!
Response from Property: Thank you for your fantastic review! We're thrilled to hear you had a wonderful visit with us. It’s great to know you enjoyed our historic accommodations, location, and breakfast. We're so glad you were able to join us for the NYE celebration—it’s always a pleasure to share Ecuadorian traditions with our guests! We hope to welcome you back soon!
Johnra66
Stayed in Nov 2024
Solo travelers
5.0/5
Outstanding
Posted on Dec 31, 2024
Ideal location and welcoming staff, plus a great rooftop area, makes the hotel a perfect place to stay. Breakfast was good and room comfortable. Receptionist gave me all the information I needed to navigate the city and advice on where to eat. Highly recommended
Response from Property: Thank you so much for your kind review! We're thrilled to hear you enjoyed our ideal location, welcoming staff, and rooftop area. It's wonderful that our receptionist could assist you with city navigation and dining recommendations. We're delighted you found the breakfast and room comfortable. We hope to host you again on your next visit to Quito!
Gordon T
Stayed in Nov 2024
Solo travelers
5.0/5
Outstanding
Posted on Dec 6, 2024
Very nice experience! Lovely breakfast and great location. The staff are very helpful, suggesting tours etc and giving tips about safety. First night was a bit noisy because a festival but I was too tired to be bothered. Love to stay here again
Response from Property: Thank you for your kind review! We're delighted you enjoyed your stay with us, especially the breakfast, location, and helpful staff. We’re sorry about the noise from the festival but are glad it didn’t detract from your experience. It would be our pleasure to welcome you back for another visit to Quito. Safe travels!
gojogogo
Stayed in Nov 2024
Couples
5.0/5
Outstanding
Posted on Dec 6, 2024
My wife and I decided to visit Quito for a few days on our own ahead of joining a Galapagos and Peru tour. Quito had not been on my travel destinations radar. As I did a little research and learned that Quito's historical center is considered "the best preserved, least altered historical centre in Latin America" by UNESCO, I found the reviews of Friends Hotel and Rooftop here on Tripadvisor. I was a little leery of the across the board positive reviews, but they proved to be entirely deserved. We stayed three nights, December 3-6, 2024. Our queen bedded room on the third floor was excellent, despite a creaky wood floor and traffic noise that really make the case for earplugs. If you don't have tolerance for these conditions, Friends is not for you. But for us, Friends is a great value. We loved the great location, two blocks from the Plaza Grande. We loved the clean and modern en suite bathroom. We loved the helpful, friendly staff, and especially want to single out Yale at the front desk. Yale is fluent in English and we recommend you rely on her for restaurant suggestions and to arrange any needed transportation. We loved the "Rooftop" part of the hotel, where an excellent breakfast is served every morning. We would return to Friends Hotel without hesitation, and to be honest, even full price is a bargain.
Response from Property: Thank you so much for sharing such a detailed and thoughtful review of your stay with us! We're thrilled to hear that we exceeded your expectations and helped make your visit to Quito memorable. It's great to know you enjoyed our prime location, clean and modern facilities, and especially the warm hospitality of our team—Yale will be delighted to hear your kind words. We're also glad you appreciated the Rooftop experience and breakfast service. We understand that the charm of a historic building comes with some quirks, and we appreciate your understanding and use of earplugs for a more comfortable stay. Your recommendation means a lot to us, and we hope to welcome you and your wife back to Friends Hotel & Rooftop on your next adventure!
Thomas D
Stayed in Nov 2024
Travel with friends
5.0/5
Outstanding
Posted on Dec 3, 2024
Best place to stay as a visitor in Quito historic center . For the price point and walking to downtown, to the multi language staff. Plus, there are less tourist these days and it seems a lot of European tourist who speak some English use the hotel . Yale is fantastic as her all her staff.
Response from Property: Thank you for your fantastic review! We’re delighted to hear that you found Friends Hotel & Rooftop to be the best place to stay in Quito's historic center. It’s great to know you appreciated our prime location, multilingual staff, and the warm hospitality provided by Yale and the team. We're happy to be a welcoming space for visitors from around the world and look forward to hosting you again on your next visit to Quito. Safe travels!
Heino J
Stayed in Oct 2024
Travel with friends
5.0/5
Outstanding
Posted on Nov 28, 2024
Excellent and very riendly service at the reception and in the common rooms. Nice, clean and specious rooms. Tasty breakfast. I 'd recommend hotel everyone who likes to stay in almost city center nearby shops, restaurants, historical landmarks.
Response from Property: Thank you for your kind words! We're thrilled you enjoyed your stay, from our friendly service to the clean, spacious rooms and tasty breakfast. We look forward to welcoming you back in the future!
Craigystapes
Stayed in Oct 2024
Business travelers
5.0/5
Outstanding
Posted on Nov 27, 2024
As the name suggests, very friendly staff, very clean hotel in the heart of Quito historic centre so easily walkable to the beautiful buildings and sights. Excellent fresh breakfasts too, with a fantastic view from the rooftop dining area.
Response from Property: Thank you so much for your kind words! We're thrilled to hear you enjoyed your stay at Friends Hotel & Rooftop. It's wonderful to know you appreciated our friendly staff, clean rooms, and prime location in the heart of Quito's historic center. We're especially glad the fresh breakfasts and the rooftop view added to your experience. We can't wait to welcome you back on your next visit to Quito!
Kathy Z
Stayed in Oct 2024
Couples
5.0/5
Outstanding
Posted on Nov 13, 2024
Good location in the old town. Very close to the central square but very quiet street. Very clean and pretty interior decorations. Breakfast is very good served in rooftop dining room with view of the city. The staff are very friendly and helpful with all information we need.
Response from Property: I appreciate your kind review. We're thrilled to hear that you like our clean, tastefully appointed rooms, our central yet tranquil location, and the delectable breakfasts served on our rooftop with views of the city. It's wonderful to hear that we lived up to your expectations because our staff always aims to give amiable and supportive service. When you return to Quito, we would be delighted to have you stay with us!
Crystlen22
Stayed in Oct 2024
Solo travelers
5.0/5
Outstanding
Posted on Nov 7, 2024
I’ve absolutely LOVED my entire 4 days here at Friends. It’s been so lovely, where do I even begin? The views from the restaurant are spectacular, a beautiful sight to see each morning. The vegetarian breakfasts they made special for me were different each day, all simple, delicious, and superbly plated. The service was friendly, the whole place was clean, and there’s really nothing else I could have asked to be done better. Some of the reviews said it’s loud- the truth is the whole city is loud. I wore ear plugs and an eye mask and was able to get decent sleep. The building was built in the 1700’s, as were many of the buildings in this district. They weren’t built with today’s loud noises in mind. This place was unbeatable for the price- a great deal and I would definitely come again!
Response from Property: We appreciate you sharing your amazing experience with us. We are overjoyed to learn that you relished the breathtaking vistas, the customized vegetarian meals, and the friendly service of our staff. Indeed, our ancient structure lends a certain charm, and even though Quito can be a bustling city, we're happy you had a comfortable stay. We sincerely appreciate your gratitude and look forward to seeing you again soon for another wonderful stay!