Urba Hotel

Urba Hotel Reviews

Urba Hotel

No.123 Jinhuai Street, Fengze District, Quanzhou, Fujian, 362000, ChinaView Hotel Details
Urba Hotel
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Urba Hotel Guest Reviews

4.5/5
Good
793 review
Verified reviews
Location4.5
Amenities4.4
Service4.7
Cleanliness4.5
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All reviews(793)
Positive reviews(754)
Reviews with photos/video(161)
Delicious breakfast(63)
Friendly front desk staff(59)
Easy to get around(51)
Convenient parking(49)
Large rooms(38)
Close to scenic area(24)
Perfect for business trips(16)
Amazing natural light(10)
Negative reviews(39)
Yimibajindekeleya
Selected Deluxe Twin Room (Upper Floor City View + Comfortable Sleep)
Stayed in Nov 2024
Solo travelers
7 review
4.8/5
Amazing
Posted on Dec 11, 2024
It was a last-minute trip, and the hotel I booked in a hurry didn’t turn out to be a surprise. Although the facilities are not new, they are overall clean and comfortable. The location is also good. There is a direct bus to Kaiyuan Temple. You can walk directly to Haijiao Intangible Cultural Heritage (about 25 minutes). Taking a taxi to Qingyuan Mountain only costs just over 13 yuan. The breakfast is also good, you can eat enough to start the day's journey. The window overlooks the statue of Zheng Chenggong😁
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your favor and love for our hotel! The hotel is strategically located, only a 25-minute drive from the high-speed rail Quanzhou Station and a 30-minute drive from Jinjiang Jinjiang. There are many tourist attractions in the surrounding area. It is 2.7 kilometers away from the ancient city West Street and only a 10-minute drive from the Internet celebrity check-in point Xipu Village. . The hotel provides free parking, free welcome drinks, wireless Internet, free mineral water and a series of services. For your trust, we will be more persistent. Bernard Hotel will always stand in this city, waiting for your arrival! See you there or not! Wish you always smile!
Hugedexiaofensi
Warm Parent-child Room
Stayed in Sep 2024
Family
3 review
2.7/5
Posted on Oct 27, 2024
I booked a parent-child room. I have never seen a room type that is not an extra bed but has an extra bed. It is also different from the pictures shown on the Internet. There is no one room and one living room. I even suspect that the room has one. The sealed small door was the original hall of the room, but it may be used for other purposes now. After reporting it to the front desk, there was no explanation and they simply said that they would change my room. I didn't find it troublesome and didn't change my room. There was even hair on the cot. This is the first time I have seen such outrageous hygiene. I went to wash my hands before checking in and found that the entire bathroom looked dirty and old. There were stains on the floor and sink that could be treated but were not treated. I don't know if it's too old or what. The toilet flushing is also very difficult to use. There is no wifi connection reminder when you check in. You have to check it before you can give the wifi password. There are also words about Diamond Hotel's supplies in the hotel to confuse the public. I didn’t have breakfast so I won’t comment. What can I say about the service? It has no memorable points, neither friendly nor professional. The check-in process ended with the room card being handed to me. I hope it will be helpful to improve the quality of the hotel and friends who are about to stay.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for staying at Quanzhou West Street Wanda Plaza Bona Hotel. We apologize for not giving you a perfect experience! We are sorry that there were flaws in the check-in details and that we were unable to satisfy you. We will pay more attention to improving details in the future to avoid similar situations happening again. Thanks again for the reminder! The parent-child suite type you are staying in is our recently added parent-child room type. We apologize for the inconvenience caused to you by not updating the pictures on the platform in a timely manner! Our hotel completed the overall renovation in April 2024, and the rooms have been renovated and upgraded. We provide you with free parking, wireless Internet, free welcome drinks, free mineral water and a series of value-added services. The hotel is strategically located, 3.5 kilometers away from the ancient city West Street, and only a 10-minute drive from the internet celebrity check-in spot, Tanpu Village. It is your best choice for traveling. We look forward to your stay again to feel our progress! Happy traveling!
Yuren
Deluxe Double Bed Room (Deep Sleep + Sofa And Coffee Table)
Stayed in May 2024
Business travelers
30 review
1.6/5
Posted on Jun 18, 2024
Is the front desk used to upgrading rooms under any circumstances? As for the so-called upgraded guest room, the air conditioner did not cool down when I checked in, the phone could not be connected, and there was a power outage. I even said that the main unit on the roof was broken, and the central air conditioner repeatedly asked the engineering department to come to the room to see if it was working. It took four or five hours to repair. At my request, I changed rooms and was told to upgrade to a suite. Let me show you the environment of the suite. I won't go into details about the control switch in front of the bed that doesn't work at all.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for staying at Bona Hotel (Quanzhou Xunpu Branch). We apologize for not providing you with a comfortable stay! The hotel has completed its overall renovation and upgrade in April this year. We provide you with a series of value-added services such as free parking, wireless Internet, free welcome drinks, and free mineral water. After investigation, it was found that the air conditioner host malfunctioned, causing the room temperature to become abnormal. After emergency repairs by the engineering department, the machines are now operating normally. We apologize again for not bringing you a perfect experience and look forward to your stay again to feel our progress! Wish you a happy life!
Caitangmi
Deluxe Twin Room (Deep Sleep + Sofa And Coffee Table)
Stayed in Jul 2024
Travel with friends
13 review
1.0/5
Posted on Aug 18, 2024
Scared** I took the elevator to the 12th floor for breakfast in the morning and waited for a long time. The elevator didn’t open. The electronic screen kept running. I pressed all the buttons but there was no response. I didn’t know which floor I was on. I am still palpitating when I write this review. Fortunately, someone outside pressed it. The elevator door just opened and I saw that it only went up to one floor. I was so flustered all morning that I didn’t even eat breakfast! The hygienic condition of the room is also average. The air conditioner is surprisingly loud at night. There are also loud noises in the parking lot several times in the middle of the night. I can't sleep well at all. Bad review, bad review, bad review.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for staying at the Bernard Hotel. We apologize for not giving you a perfect stay experience! The hotel strictly carries out regular maintenance and upkeep of the elevators, and has a complete emergency maintenance response mechanism to ensure that when the elevator fails, it can respond and repair it in a timely manner and ensure the safe operation of the elevator. In response to your feedback, we will conduct a comprehensive inspection of all elevators. We will complete the overall renovation and upgrade in April 2024, equipped with 100 deluxe rooms, executive rooms and suites of various specifications. The area ranges from 30㎡ to 75㎡. The rooms are quiet, comfortable and fully equipped. We can also provide you with a series of value-added services such as free parking, wireless Internet, free welcome drinks, free mineral water, etc. If you have any questions during your stay, please feel free to contact us! We look forward to your visit again and wish you good health!
Anonymous User
Deluxe Twin Room (Deep Sleep + Sofa And Coffee Table)
Stayed in Jul 2024
Other
4 review
2.2/5
Posted on Aug 5, 2024
Since the hotel has "West Street" and "Wanda Plaza" in its name, I mistakenly thought it was close to Wanda Plaza and West Street. In fact, it is 1.7 kilometers away from Wanda and far away from West Street. The hotel's sanitary conditions are poor, the carpet smells musty, and the windows have long-lasting dust stains. The hotel is operated using wine rooms from the original Diamond Hotel. Only the girl at the front desk can maintain a little service. Remember not to be misled by the name!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for staying at Quanzhou West Street Wanda Plaza Bona Hotel. We apologize for not giving you a perfect experience! Thank you for your feedback. We have conducted room-by-room inspections in a timely manner to make targeted rectifications as soon as possible. Our hotel has completed the overall renovation in April 2024, and the rooms have been renovated and upgraded. The online room pictures are all taken in real scenes and have passed the strict review of Ctrip.com. The name "Quanzhou West Street Wanda Plaza Bona Hotel" will be displayed only after it has been reviewed and approved by Ctrip's system. Today it ranks No. 5 on Ctrip's West Street comfort hotel best-selling list. We provide you with a series of value-added services such as free parking, wireless Internet, free welcome drinks, and free mineral water. The hotel is strategically located, with a straight-line distance of 2.7 kilometers from Gucheng West Street and 1.4 kilometers from Quanzhou Wanda (Puxi Branch). It is the best choice for your travels. We look forward to your stay again to feel our progress! Happy traveling!
Guest User
Deluxe Double Bed Room (Deep Sleep + Sofa And Coffee Table)
Stayed in May 2024
Other
5 review
1.0/5
Posted on Jun 19, 2024
Extremely bad! The hotel facilities are very old and cockroaches are rampant... It doesn't look like a newly renovated hotel at all. I endured it for one night and decisively moved out the next day. I really don’t recommend it!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for staying at Bona Hotel (Quanzhou Xunpu Branch). We apologize for not providing you with a comfortable stay! The hotel has completed the overall renovation and upgrade in April this year. We provide you with free parking, wireless Internet, free welcome drinks, and free mineral water series value-added services. The hotel strictly implements disinfection work twice a week. Regarding the issues you mentioned We will ask the disinfection company to strengthen its disinfection efforts to prevent similar things from happening again. We apologize again for not bringing you a perfect experience and look forward to your stay again to feel our progress! Wish you a happy life!
Guest User
Deluxe Double Bed Room (Deep Sleep + Sofa And Coffee Table)
Stayed in Dec 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jan 7, 2025
這次的酒店入住體驗太棒了!房間乾淨整潔,床品舒適,讓我一夜好眠。酒店工作人員態度親切,服務周到,無論是辦理入住還是諮詢問題,都能迅速得到熱情迴應。設施也很完善,洗衣房、餐廳一應俱全。位置便利,周邊交通方便,靠近許多景點和餐廳。下次出行,我還會毫不猶豫地選擇這裏!
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Response from Property: 尊敬的賓客: 您好! 感謝您下榻柏納酒店(泉州西街萬達廣場店)並給予五分好評!更感謝您的不吝誇獎與強烈推薦! 酒店客房整潔的佈置,並配有免費 WIFI,停車也是免費,免費歡迎飲品、免費礦泉水等系列服務,周邊景點也挺多,距離網紅打卡點蟳埔村僅十分鐘車程,到西街3.5公里,,是您外出旅遊的最佳選擇。歡迎您再回來體驗! 我們一定會繼續延續優質的服務, 期待您的再次入住,祝您生活愉快!
Guest User
Deluxe Twin Room (Deep Sleep + Sofa And Coffee Table)
Stayed in Nov 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jan 1, 2025
酒店的地理位置得天獨厚。周邊既有充滿地方特色的泉州潯埔民俗村,又靠近熱鬧非凡的浦西萬達廣場。這一位置優勢使得無論是探尋當地民俗文化,還是盡情享受購物與美食,都極為便利,極大地豐富了我的出行體驗。酒店的早餐豐富又健康,種類多樣且口味上佳,為新的一天提供了滿滿的活力。整體來説是相當不錯的
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Response from Property: 尊敬的賓客: 您好!感謝您 5 分的點評哦!非常感謝您對酒店的支持和各方面的認可,我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗,看到您的滿意和肯定,我們真的是非常的感動,我們會繼續努力時刻準備着您隨時回來。本酒店提供免費停車、免費歡迎飲品、免費礦泉水、無線網絡等系列服務.酒店周邊景點眾多,距網紅打卡點蟳埔村僅十分鐘車程,海交館、真武廟、清凈寺、天后宮僅2.5公里,開元寺、少林寺、清源山約十五分鐘車程!祝您生活愉快!
Guest User
Deluxe Twin Room (Deep Sleep + Sofa And Coffee Table)
Stayed in Dec 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Jan 10, 2025
這家酒店的位置真是太棒了!位於市中心,到達主要景點和購物中心都不遠,交通非常便利。酒店的服務人員都非常友好和周到,從入住到退房,每一個細節都處理得恰到好處,讓人感受到賓至如歸的温馨。
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Response from Property: 尊敬的賓客: 您好! 非常感謝您對我們的支持與信任, 我們將繼續秉承用心做事、細心服務的服務理念,讓您在柏納居停感受到家一般的温暖。 2024年4月酒店完成整體裝修,房間已改造升級。 我們為您提供免費停車、無線網絡、免費歡迎飲品、免費礦泉水系列增值服務。 酒店地理位置優越,距離古城西街直線距離2.7公里,距離網紅打卡點蟳埔村僅十分鐘車程,是您外出旅遊的最佳選擇。期待您能再次光臨, 祝您開心每一天!
Guest User
Baina Preferred Room
Stayed in Nov 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Dec 20, 2024
這個酒店給了我一次非常棒的住宿體驗,必須五分好評!酒店環境優雅,大堂寬敞明亮,房間佈置温馨且有格調。房間的隔音效果很好,讓我能在安靜的環境中休息好。酒店工作人員態度親切,無論是客房服務還是前台諮詢,都能及時得到迴應和幫助。而且酒店的早餐種類豐富,味道也不錯。住在這裏出行便利,周邊娛樂活動多。真的是一家無可挑剔的酒店,強烈安利給大家!
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Response from Property: 尊敬的賓客您好: 您的評價讓我們倍感榮幸!感謝您對酒店各方面的支持與認可,我們所做的一切就是為了讓每一位入住的賓客能有一個美好的體驗。本酒店有免費的停車場,免費飲品等,免費礦泉水系列增值服務,酒店客房温馨的佈置,並配有免費WIFI,看到您的肯定,我們真的非常感動,酒店周邊景點眾多,距網紅打卡點蟳埔村僅十分鐘車程,海交館、真武廟、清凈寺、天后宮僅2.5公里,開元寺、少林寺、清源山約十五分鐘車程!泉州風味小吃和閩南美味菜餚更是移步即可得!滿意只有起點、沒有終點,我們會用真心、誠心、用心、愛心期待您的下次光臨。祝您天天好心情!
Guest User
Deluxe Twin Room (Deep Sleep + Sofa And Coffee Table)
Stayed in Nov 2024
Other
1 review
5.0/5
Outstanding
Posted on Dec 24, 2024
酒店離古城不遠,交通方便,房間空間挺大,也很乾凈。設施設備夠用。有免費停車場,樓下的中餐海鮮酒樓也是蠻好吃。服務熱情,總枱也幫忙推薦了好幾條旅遊線路。泉州是一個適合生活的城市,慢而富有煙火氣。
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Response from Property: 尊敬的賓客: 您好!感謝您選擇柏納酒店,真誠感謝您對我們的喜愛和認可, 您記住了在這裏的美好時光讓我們心裏很感動,讓賓客享有美好入住體驗是我們義不容辭的責任, 能得到您的讚許我們深感榮幸, 同時我們也更有動力繼續前行, 希望能有更多為您服務的機會!酒店提供免費停車、無線網絡、免費歡迎飲品、免費礦泉水等系列服務,距離西街3.5公里,酒店距離鄭成功公園2.2公里、距離泉州美食街僅1.2公里,距離萬達廣場僅1.7公里,真武廟、海交館、少林寺,周邊景點眾多 ,酒店周邊泉州風味小吃和美味閩南菜餚移步即可得噢,期待您在次光臨!祝您生活愉快!
Guest User
Deluxe Twin Room (Deep Sleep + Sofa And Coffee Table)
Stayed in Dec 2024
Other
2 review
5.0/5
Outstanding
Posted on Jan 12, 2025
房間乾淨整潔,設施齊全,床品舒適度滿分。早餐品種豐富,味道也很棒。特別要感謝前台和客房服務人員的熱情周到,讓我們的旅程更加愉快。強烈推薦這家酒店,下次還會再來!
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Response from Property: 尊敬的賓客:您好!感謝您選擇我們並對酒店給予支持與厚愛。您對酒店設施及服務的滿意是酒店全體員工工作的動力, 讓每位賓客都能感受到賓至如歸的感覺是我們服務的最終目標。本酒店有免費的停車場,免費飲品等,酒店客房温馨的佈置,並配有免費WIFI, 酒店地理位置優越,距離古城西街直線距離2.7公里,距離網紅打卡點蟳埔村僅十分鐘車程,是您外出旅遊的最佳選擇。為您服務是我們的榮幸, 酒店全體員工期待您的下次光臨!
sentry lady
Deluxe Double Bed Room (Deep Sleep + Sofa And Coffee Table)
Stayed in Dec 2024
Other
2 review
5.0/5
Outstanding
Posted on Jan 6, 2025
酒店衞生乾淨,購物方便,去老城區也方便。酒店設施設備齊全,有洗烘一體機,住很多天也沒衣服煩惱。早餐廳的位置很好,吃早餐可以看到高空景觀。很舒服。品種也多,挺好的。
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Response from Property: 尊敬的賓客您好!衷心感謝您對我們酒店的支持和各方面的認可。我們不遺餘力,衹為給每一位賓客帶來獨特的度假體驗。看到您的滿意和肯定,我們備感欣慰和感動。我們將持續努力,時刻準備着迎接您的隨時迴歸。期待再次為您提供難忘的入住體驗!同時酒店提供免費停車、無線網絡、免費歡迎飲品、免費礦泉水、免費早餐等系列服務,距離西街3.5公里,距離泉州美食街僅1.2公里 ,出行及商旅也是非常方便的。祝你生活愉快、萬事如意!
lyon0212
Deluxe Double Bed Room (Deep Sleep + Sofa And Coffee Table)
Stayed in Nov 2024
Solo travelers
7 review
5.0/5
Outstanding
Posted on Dec 7, 2024
中午11點入住,訂的房間還沒有打掃好。前台小姐姐主動幫忙升級了行政房,住的很舒服。房間衞生好,服務人員都很有禮貌,可以免費續礦泉水。出來遊玩很滿意的一家酒店。泉州小吃也是多啊,麪線糊、海蠣煎、薑母鴨、牛肉丸...還去簪花啦,不枉此行哈哈
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Response from Property: 親愛的賓客您好!衷心感謝您對我們酒店的支持和各方面的認可。我們不遺餘力,衹為給每一位賓客帶來獨特的度假體驗。看到您的滿意和肯定,我們備感欣慰和感動。我們將持續努力,時刻準備着迎接您的隨時迴歸。期待再次為您提供難忘的入住體驗!同時酒店提供免費停車、無線網絡、免費歡迎飲品、免費礦泉水、免費早餐等系列服務,距離西街3.5公里,距離泉州美食街僅1.2公里 ,出行及商旅也是非常方便的。祝你生活愉快、萬事如意!
Guest User
Deluxe Twin Room (Deep Sleep + Sofa And Coffee Table)
Stayed in Dec 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Jan 8, 2025
酒店交通方便,去古城塗門街打車9元,從那裡做小白車就可以逛古城,很方便。前台熱情周到,介紹了幾個旅遊線路,都去了,很棒不錯。房間也很乾凈,性價比高。
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Response from Property: 尊敬的賓客,您好!感謝你下榻柏納酒店。很高興看到您對我們酒店地理位置的讚賞、衞生狀況和服務質量的好評。您的支持與鼓勵,是我們前進的最大動力。我們會以不斷的為客人營造温馨舒適的居住環境而努力,酒店內提供免費的停車場,免費飲品等設施/服務,盡情享受歡樂假期,酒店毗鄰萬達廣場、吃喝玩樂影院,一應俱全。期待您下次光臨, 祝一切順利。