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Verified reviews
Location8.8
Amenities8.6
Service9.2
Cleanliness8.9
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Negative reviews(48)
Chihejiudeluobo
Deluxe Twin Room (Deep Sleep + Sofa And Coffee Table)
Stayed in Mar 2025
Solo travelers
8 review
10.0/10
Outstanding
Posted on Apr 12, 2025
The room was cosy and clean. The aircond worked very weii
Response from Property: ❤贈送早餐、延遲退房❤尊敬的客人,感謝您的用心點評!🌿 讓每一位客人住得舒心、安心是我們的首要目標。房間每日嚴格執行深度清潔流程,空調也特別選用智能恆温系統,希望能為您在旅途中營造“家”的放鬆體驗~ 期待與您再次相遇,祝您生活愉快,順遂無憂!
Hongzhoujie
Deluxe Double Bed Room (Deep Sleep + Sofa And Coffee Table)
Stayed in Feb 2025
Business travelers
10 review
10.0/10
Outstanding
Posted on Mar 30, 2025
Good good good
Response from Property: ❤免費停車、免費歡迎飲品、免費糖果、 贈送早餐、延遲退房❤非常感謝您對酒店服務的高度評價!感謝您的肯定!您的每一次入住,都像回家一樣,對我們而言意義非凡。要是您在旅途中有任何新需求,隨時都能告訴我們,我們一定全力以赴為您解決 。
It was a last-minute trip, and the hotel I booked in a hurry didn’t turn out to be a surprise. Although the facilities are not new, they are overall clean and comfortable. The location is also good. There is a direct bus to Kaiyuan Temple. You can walk directly to Haijiao Intangible Cultural Heritage (about 25 minutes). Taking a taxi to Qingyuan Mountain only costs just over 13 yuan. The breakfast is also good, you can eat enough to start the day's journey. The window overlooks the statue of Zheng Chenggong😁
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your favor and love for our hotel! The hotel is strategically located, only a 25-minute drive from the high-speed rail Quanzhou Station and a 30-minute drive from Jinjiang Jinjiang. There are many tourist attractions in the surrounding area. It is 2.7 kilometers away from the ancient city West Street and only a 10-minute drive from the Internet celebrity check-in point Xipu Village. . The hotel provides free parking, free welcome drinks, wireless Internet, free mineral water and a series of services. For your trust, we will be more persistent. Bernard Hotel will always stand in this city, waiting for your arrival! See you there or not! Wish you always smile!
Hugedexiaofensi
Warm Parent-child Room
Stayed in Sep 2024
Family
3 review
5.5/10
Posted on Oct 27, 2024
I booked a parent-child room. I have never seen a room type that is not an extra bed but has an extra bed. It is also different from the pictures shown on the Internet. There is no one room and one living room. I even suspect that the room has one. The sealed small door was the original hall of the room, but it may be used for other purposes now. After reporting it to the front desk, there was no explanation and they simply said that they would change my room. I didn't find it troublesome and didn't change my room. There was even hair on the cot. This is the first time I have seen such outrageous hygiene. I went to wash my hands before checking in and found that the entire bathroom looked dirty and old. There were stains on the floor and sink that could be treated but were not treated. I don't know if it's too old or what. The toilet flushing is also very difficult to use. There is no wifi connection reminder when you check in. You have to check it before you can give the wifi password. There are also words about Diamond Hotel's supplies in the hotel to confuse the public. I didn’t have breakfast so I won’t comment. What can I say about the service? It has no memorable points, neither friendly nor professional. The check-in process ended with the room card being handed to me. I hope it will be helpful to improve the quality of the hotel and friends who are about to stay.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for staying at Quanzhou West Street Wanda Plaza Bona Hotel. We apologize for not giving you a perfect experience! We are sorry that there were flaws in the check-in details and that we were unable to satisfy you. We will pay more attention to improving details in the future to avoid similar situations happening again. Thanks again for the reminder! The parent-child suite type you are staying in is our recently added parent-child room type. We apologize for the inconvenience caused to you by not updating the pictures on the platform in a timely manner! Our hotel completed the overall renovation in April 2024, and the rooms have been renovated and upgraded. We provide you with free parking, wireless Internet, free welcome drinks, free mineral water and a series of value-added services. The hotel is strategically located, 3.5 kilometers away from the ancient city West Street, and only a 10-minute drive from the internet celebrity check-in spot, Tanpu Village. It is your best choice for traveling. We look forward to your stay again to feel our progress! Happy traveling!
Yuren
Deluxe Double Bed Room (Deep Sleep + Sofa And Coffee Table)
Stayed in May 2024
Business travelers
30 review
3.2/10
Posted on Jun 18, 2024
Is the front desk used to upgrading rooms under any circumstances?
As for the so-called upgraded guest room, the air conditioner did not cool down when I checked in, the phone could not be connected, and there was a power outage. I even said that the main unit on the roof was broken, and the central air conditioner repeatedly asked the engineering department to come to the room to see if it was working. It took four or five hours to repair. At my request, I changed rooms and was told to upgrade to a suite. Let me show you the environment of the suite. I won't go into details about the control switch in front of the bed that doesn't work at all.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for staying at Bona Hotel (Quanzhou Xunpu Branch). We apologize for not providing you with a comfortable stay! The hotel has completed its overall renovation and upgrade in April this year. We provide you with a series of value-added services such as free parking, wireless Internet, free welcome drinks, and free mineral water. After investigation, it was found that the air conditioner host malfunctioned, causing the room temperature to become abnormal. After emergency repairs by the engineering department, the machines are now operating normally. We apologize again for not bringing you a perfect experience and look forward to your stay again to feel our progress! Wish you a happy life!
Caitangmi
Deluxe Twin Room (Deep Sleep + Sofa And Coffee Table)
Stayed in Jul 2024
Travel with friends
13 review
2.0/10
Posted on Aug 18, 2024
Scared** I took the elevator to the 12th floor for breakfast in the morning and waited for a long time. The elevator didn’t open. The electronic screen kept running. I pressed all the buttons but there was no response. I didn’t know which floor I was on. I am still palpitating when I write this review. Fortunately, someone outside pressed it. The elevator door just opened and I saw that it only went up to one floor. I was so flustered all morning that I didn’t even eat breakfast! The hygienic condition of the room is also average. The air conditioner is surprisingly loud at night. There are also loud noises in the parking lot several times in the middle of the night. I can't sleep well at all. Bad review, bad review, bad review.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for staying at the Bernard Hotel. We apologize for not giving you a perfect stay experience! The hotel strictly carries out regular maintenance and upkeep of the elevators, and has a complete emergency maintenance response mechanism to ensure that when the elevator fails, it can respond and repair it in a timely manner and ensure the safe operation of the elevator. In response to your feedback, we will conduct a comprehensive inspection of all elevators. We will complete the overall renovation and upgrade in April 2024, equipped with 100 deluxe rooms, executive rooms and suites of various specifications. The area ranges from 30㎡ to 75㎡. The rooms are quiet, comfortable and fully equipped. We can also provide you with a series of value-added services such as free parking, wireless Internet, free welcome drinks, free mineral water, etc. If you have any questions during your stay, please feel free to contact us! We look forward to your visit again and wish you good health!
Anonymous User
Deluxe Twin Room (Deep Sleep + Sofa And Coffee Table)
Stayed in Jul 2024
Other
5 review
4.5/10
Posted on Aug 5, 2024
Since the hotel has "West Street" and "Wanda Plaza" in its name, I mistakenly thought it was close to Wanda Plaza and West Street. In fact, it is 1.7 kilometers away from Wanda and far away from West Street. The hotel's sanitary conditions are poor, the carpet smells musty, and the windows have long-lasting dust stains. The hotel is operated using wine rooms from the original Diamond Hotel. Only the girl at the front desk can maintain a little service. Remember not to be misled by the name!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for staying at Quanzhou West Street Wanda Plaza Bona Hotel. We apologize for not giving you a perfect experience! Thank you for your feedback. We have conducted room-by-room inspections in a timely manner to make targeted rectifications as soon as possible. Our hotel has completed the overall renovation in April 2024, and the rooms have been renovated and upgraded. The online room pictures are all taken in real scenes and have passed the strict review of Ctrip.com. The name "Quanzhou West Street Wanda Plaza Bona Hotel" will be displayed only after it has been reviewed and approved by Ctrip's system. Today it ranks No. 5 on Ctrip's West Street comfort hotel best-selling list. We provide you with a series of value-added services such as free parking, wireless Internet, free welcome drinks, and free mineral water. The hotel is strategically located, with a straight-line distance of 2.7 kilometers from Gucheng West Street and 1.4 kilometers from Quanzhou Wanda (Puxi Branch). It is the best choice for your travels. We look forward to your stay again to feel our progress! Happy traveling!
Guest User
Deluxe Double Bed Room (Deep Sleep + Sofa And Coffee Table)
Stayed in May 2024
Other
5 review
2.0/10
Posted on Jun 19, 2024
Extremely bad! The hotel facilities are very old and cockroaches are rampant... It doesn't look like a newly renovated hotel at all. I endured it for one night and decisively moved out the next day. I really don’t recommend it!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for staying at Bona Hotel (Quanzhou Xunpu Branch). We apologize for not providing you with a comfortable stay! The hotel has completed the overall renovation and upgrade in April this year. We provide you with free parking, wireless Internet, free welcome drinks, and free mineral water series value-added services. The hotel strictly implements disinfection work twice a week. Regarding the issues you mentioned We will ask the disinfection company to strengthen its disinfection efforts to prevent similar things from happening again. We apologize again for not bringing you a perfect experience and look forward to your stay again to feel our progress! Wish you a happy life!
Response from Property: ❤️近真武廟1.8公里,近鄭成功公園1.7公里❤️尊敬的客人,非常感謝您對酒店停車設施、客房空間、衞生服務、早餐體驗及地理位置的全方位高度評價!在規劃建設初期,我們便充分考慮自駕遊賓客需求,配備充足車位;客房設計注重空間感與觀景效果,早餐廳選址與裝修也力求將城市景觀與用餐體驗完美融合。您的反饋是對我們團隊專業規劃與服務品質的極大肯定,後續我們將持續優化細節,如推出自駕專屬服務包、升級客房智能設施、深化與周邊景點合作等,期待以更優質的服務迎接您的再次光臨。
Shenqidehailuoym
Deluxe Twin Room (Deep Sleep + Sofa And Coffee Table)
Response from Property: ❤免費停車、免費糖果、 贈送早餐、延遲退房❤尊敬的賓客,您好!非常感謝您對酒店地理位置、客房條件及前台服務的高度認可。在選址時,我們便着眼於為文化愛好者提供便利,客房設計注重空間與採光,衞生執行嚴格標準,員工也經系統培訓以提升服務水平。您的支持激勵我們持續優化,未來,我們將進一步完善服務細節,整合周邊文化資源,為賓客打造更優質、更具文化內涵的住宿體驗。
Sususususuyan
Selected Deluxe Double Bed Room (Upper Floor City View + Comfortable Sleep)
Response from Property: ❤近海交館、非遺館2.5公里❤尊敬的賓客,您好!非常感謝您選擇入住柏納酒店並反饋寶貴意見。我們對此次未能為您提供符合預期的體驗深感抱歉,您提及的問題我們已高度重視。柏納品牌始終以統一的服務標準與品質,針對您反饋的設施維護、裝修風格及早餐品質等問題,我們將立即進行全面檢查與整改,加強並優化服務細節,確保品牌標準嚴格落地。期待在未來的出行中為您呈現煥然一新的體驗。再次感謝您反饋,祝您生活愉快!
Response from Property: 本酒店有免費的停車場,免費飲品等,免費礦泉水系列增值服務。尊敬的客人,您好!非常感謝您選擇入住我們酒店,並抽出寶貴時間分享您的入住體驗。我們非常高興得知您對酒店的位置、衞生狀況以及前台服務人員的態度感到滿意,您的認可是我們不斷進步的動力。同時,我們也深感抱歉,房間燈光和洗澡水温的問題給您帶來了不便。關於水温不穩定的情況,我們已安排工程團隊進行深入檢查,並將儘快解決這一問題,以確保未來每一位客人都能享受到舒適的沐浴體驗。對於房間燈光較暗的問題,我們也會認真考慮並進行優化調整,力求為客人提供更加温馨舒適的住宿環境。關於早餐品種的問題,我們會根據客人的反饋,進一步豐富早餐選擇,力求滿足更多客人的口味需求。再次感謝您的寶貴意見,您的反饋對我們至關重要。我們真誠希望未來有機會再次為您服務,併為您帶來更加完美的入住體驗。祝您旅途愉快,期待您的再次光臨!如有任何進一步的意見或建議,歡迎隨時與我們聯繫。祝好!