Urba Hotel

Urba Hotel Reviews

Urba Hotel

No.123 Jinhuai Street, Fengze District, Quanzhou, Fujian, 362000, ChinaSee Hotel Details
Urba Hotel
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Guest Reviews

8.9/10
1195 review
Verified reviews
Location8.8
Amenities8.6
Service9.2
Cleanliness8.9
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All reviews(1195)
Positive reviews(1147)
Reviews with photos/video(194)
Delicious breakfast(98)
Easy to get around(83)
Friendly front desk staff(83)
Large rooms(63)
Convenient parking(62)
Close to scenic area(22)
Amazing natural light(15)
Tasty restaurant(6)
Negative reviews(48)
Chihejiudeluobo
Deluxe Twin Room (Deep Sleep + Sofa And Coffee Table)
Stayed in Mar 2025
Solo travelers
8 review
10.0/10
Outstanding
Posted on Apr 12, 2025
The room was cosy and clean. The aircond worked very weii
Response from Property: ❤贈送早餐、延遲退房❤尊敬的客人,感謝您的用心點評!🌿 讓每一位客人住得舒心、安心是我們的首要目標。房間每日嚴格執行深度清潔流程,空調也特別選用智能恆温系統,希望能為您在旅途中營造“家”的放鬆體驗~ 期待與您再次相遇,祝您生活愉快,順遂無憂!
Hongzhoujie
Deluxe Double Bed Room (Deep Sleep + Sofa And Coffee Table)
Stayed in Feb 2025
Business travelers
10 review
10.0/10
Outstanding
Posted on Mar 30, 2025
Good good good
Response from Property: ❤免費停車、免費歡迎飲品、免費糖果、 贈送早餐、延遲退房❤非常感謝您對酒店服務的高度評價!感謝您的肯定!您的每一次入住,都像回家一樣,對我們而言意義非凡。要是您在旅途中有任何新需求,隨時都能告訴我們,我們一定全力以赴為您解決 。
Yimibajindekeleya
Selected Deluxe Twin Room (Upper Floor City View + Comfortable Sleep)
Stayed in Nov 2024
Solo travelers
11 review
9.7/10
Amazing
Posted on Dec 11, 2024
It was a last-minute trip, and the hotel I booked in a hurry didn’t turn out to be a surprise. Although the facilities are not new, they are overall clean and comfortable. The location is also good. There is a direct bus to Kaiyuan Temple. You can walk directly to Haijiao Intangible Cultural Heritage (about 25 minutes). Taking a taxi to Qingyuan Mountain only costs just over 13 yuan. The breakfast is also good, you can eat enough to start the day's journey. The window overlooks the statue of Zheng Chenggong😁
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Response from Property: Hello! Thank you very much for your favor and love for our hotel! The hotel is strategically located, only a 25-minute drive from the high-speed rail Quanzhou Station and a 30-minute drive from Jinjiang Jinjiang. There are many tourist attractions in the surrounding area. It is 2.7 kilometers away from the ancient city West Street and only a 10-minute drive from the Internet celebrity check-in point Xipu Village. . The hotel provides free parking, free welcome drinks, wireless Internet, free mineral water and a series of services. For your trust, we will be more persistent. Bernard Hotel will always stand in this city, waiting for your arrival! See you there or not! Wish you always smile!
Hugedexiaofensi
Warm Parent-child Room
Stayed in Sep 2024
Family
3 review
5.5/10
Posted on Oct 27, 2024
I booked a parent-child room. I have never seen a room type that is not an extra bed but has an extra bed. It is also different from the pictures shown on the Internet. There is no one room and one living room. I even suspect that the room has one. The sealed small door was the original hall of the room, but it may be used for other purposes now. After reporting it to the front desk, there was no explanation and they simply said that they would change my room. I didn't find it troublesome and didn't change my room. There was even hair on the cot. This is the first time I have seen such outrageous hygiene. I went to wash my hands before checking in and found that the entire bathroom looked dirty and old. There were stains on the floor and sink that could be treated but were not treated. I don't know if it's too old or what. The toilet flushing is also very difficult to use. There is no wifi connection reminder when you check in. You have to check it before you can give the wifi password. There are also words about Diamond Hotel's supplies in the hotel to confuse the public. I didn’t have breakfast so I won’t comment. What can I say about the service? It has no memorable points, neither friendly nor professional. The check-in process ended with the room card being handed to me. I hope it will be helpful to improve the quality of the hotel and friends who are about to stay.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for staying at Quanzhou West Street Wanda Plaza Bona Hotel. We apologize for not giving you a perfect experience! We are sorry that there were flaws in the check-in details and that we were unable to satisfy you. We will pay more attention to improving details in the future to avoid similar situations happening again. Thanks again for the reminder! The parent-child suite type you are staying in is our recently added parent-child room type. We apologize for the inconvenience caused to you by not updating the pictures on the platform in a timely manner! Our hotel completed the overall renovation in April 2024, and the rooms have been renovated and upgraded. We provide you with free parking, wireless Internet, free welcome drinks, free mineral water and a series of value-added services. The hotel is strategically located, 3.5 kilometers away from the ancient city West Street, and only a 10-minute drive from the internet celebrity check-in spot, Tanpu Village. It is your best choice for traveling. We look forward to your stay again to feel our progress! Happy traveling!
Yuren
Deluxe Double Bed Room (Deep Sleep + Sofa And Coffee Table)
Stayed in May 2024
Business travelers
30 review
3.2/10
Posted on Jun 18, 2024
Is the front desk used to upgrading rooms under any circumstances? As for the so-called upgraded guest room, the air conditioner did not cool down when I checked in, the phone could not be connected, and there was a power outage. I even said that the main unit on the roof was broken, and the central air conditioner repeatedly asked the engineering department to come to the room to see if it was working. It took four or five hours to repair. At my request, I changed rooms and was told to upgrade to a suite. Let me show you the environment of the suite. I won't go into details about the control switch in front of the bed that doesn't work at all.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for staying at Bona Hotel (Quanzhou Xunpu Branch). We apologize for not providing you with a comfortable stay! The hotel has completed its overall renovation and upgrade in April this year. We provide you with a series of value-added services such as free parking, wireless Internet, free welcome drinks, and free mineral water. After investigation, it was found that the air conditioner host malfunctioned, causing the room temperature to become abnormal. After emergency repairs by the engineering department, the machines are now operating normally. We apologize again for not bringing you a perfect experience and look forward to your stay again to feel our progress! Wish you a happy life!
Caitangmi
Deluxe Twin Room (Deep Sleep + Sofa And Coffee Table)
Stayed in Jul 2024
Travel with friends
13 review
2.0/10
Posted on Aug 18, 2024
Scared** I took the elevator to the 12th floor for breakfast in the morning and waited for a long time. The elevator didn’t open. The electronic screen kept running. I pressed all the buttons but there was no response. I didn’t know which floor I was on. I am still palpitating when I write this review. Fortunately, someone outside pressed it. The elevator door just opened and I saw that it only went up to one floor. I was so flustered all morning that I didn’t even eat breakfast! The hygienic condition of the room is also average. The air conditioner is surprisingly loud at night. There are also loud noises in the parking lot several times in the middle of the night. I can't sleep well at all. Bad review, bad review, bad review.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for staying at the Bernard Hotel. We apologize for not giving you a perfect stay experience! The hotel strictly carries out regular maintenance and upkeep of the elevators, and has a complete emergency maintenance response mechanism to ensure that when the elevator fails, it can respond and repair it in a timely manner and ensure the safe operation of the elevator. In response to your feedback, we will conduct a comprehensive inspection of all elevators. We will complete the overall renovation and upgrade in April 2024, equipped with 100 deluxe rooms, executive rooms and suites of various specifications. The area ranges from 30㎡ to 75㎡. The rooms are quiet, comfortable and fully equipped. We can also provide you with a series of value-added services such as free parking, wireless Internet, free welcome drinks, free mineral water, etc. If you have any questions during your stay, please feel free to contact us! We look forward to your visit again and wish you good health!
Anonymous User
Deluxe Twin Room (Deep Sleep + Sofa And Coffee Table)
Stayed in Jul 2024
Other
5 review
4.5/10
Posted on Aug 5, 2024
Since the hotel has "West Street" and "Wanda Plaza" in its name, I mistakenly thought it was close to Wanda Plaza and West Street. In fact, it is 1.7 kilometers away from Wanda and far away from West Street. The hotel's sanitary conditions are poor, the carpet smells musty, and the windows have long-lasting dust stains. The hotel is operated using wine rooms from the original Diamond Hotel. Only the girl at the front desk can maintain a little service. Remember not to be misled by the name!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for staying at Quanzhou West Street Wanda Plaza Bona Hotel. We apologize for not giving you a perfect experience! Thank you for your feedback. We have conducted room-by-room inspections in a timely manner to make targeted rectifications as soon as possible. Our hotel has completed the overall renovation in April 2024, and the rooms have been renovated and upgraded. The online room pictures are all taken in real scenes and have passed the strict review of Ctrip.com. The name "Quanzhou West Street Wanda Plaza Bona Hotel" will be displayed only after it has been reviewed and approved by Ctrip's system. Today it ranks No. 5 on Ctrip's West Street comfort hotel best-selling list. We provide you with a series of value-added services such as free parking, wireless Internet, free welcome drinks, and free mineral water. The hotel is strategically located, with a straight-line distance of 2.7 kilometers from Gucheng West Street and 1.4 kilometers from Quanzhou Wanda (Puxi Branch). It is the best choice for your travels. We look forward to your stay again to feel our progress! Happy traveling!
Guest User
Deluxe Double Bed Room (Deep Sleep + Sofa And Coffee Table)
Stayed in May 2024
Other
5 review
2.0/10
Posted on Jun 19, 2024
Extremely bad! The hotel facilities are very old and cockroaches are rampant... It doesn't look like a newly renovated hotel at all. I endured it for one night and decisively moved out the next day. I really don’t recommend it!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for staying at Bona Hotel (Quanzhou Xunpu Branch). We apologize for not providing you with a comfortable stay! The hotel has completed the overall renovation and upgrade in April this year. We provide you with free parking, wireless Internet, free welcome drinks, and free mineral water series value-added services. The hotel strictly implements disinfection work twice a week. Regarding the issues you mentioned We will ask the disinfection company to strengthen its disinfection efforts to prevent similar things from happening again. We apologize again for not bringing you a perfect experience and look forward to your stay again to feel our progress! Wish you a happy life!
Guest User
Baina Preferred Room
Stayed in Apr 2025
Family
5 review
10.0/10
Outstanding
Posted on May 14, 2025
酒店樓下停車場挺大的,很適合自駕遊。房間面積很大,高層視野好,衞生服務也都挺好的。早餐廳在十二樓,景觀特別好,吃着豐富的早餐,看着泉州城景,很愜意。周邊就是泉州古城,西街,萬達廣場,酒店位置很不錯。
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Response from Property: ❤️近真武廟1.8公里,近鄭成功公園1.7公里❤️尊敬的客人,非常感謝您對酒店停車設施、客房空間、衞生服務、早餐體驗及地理位置的全方位高度評價!在規劃建設初期,我們便充分考慮自駕遊賓客需求,配備充足車位;客房設計注重空間感與觀景效果,早餐廳選址與裝修也力求將城市景觀與用餐體驗完美融合。您的反饋是對我們團隊專業規劃與服務品質的極大肯定,後續我們將持續優化細節,如推出自駕專屬服務包、升級客房智能設施、深化與周邊景點合作等,期待以更優質的服務迎接您的再次光臨。
Shenqidehailuoym
Deluxe Twin Room (Deep Sleep + Sofa And Coffee Table)
Stayed in Mar 2025
Travel with friends
43 review
10.0/10
Outstanding
Posted on Apr 9, 2025
這家酒店位置好,抵達海交館、非遺館很近,非常適合想要深度探索泉州歷史文化的遊客。房間面積寬敞,空間佈局合理,採光好。衞生細節到位,浴室和地毯都一塵不染。前台服務熱情周到,主動推薦了周邊美食街,體驗感好。
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Response from Property: ❤免費停車、免費糖果、 贈送早餐、延遲退房❤尊敬的賓客,您好!非常感謝您對酒店地理位置、客房條件及前台服務的高度認可。在選址時,我們便着眼於為文化愛好者提供便利,客房設計注重空間與採光,衞生執行嚴格標準,員工也經系統培訓以提升服務水平。您的支持激勵我們持續優化,未來,我們將進一步完善服務細節,整合周邊文化資源,為賓客打造更優質、更具文化內涵的住宿體驗。
Sususususuyan
Selected Deluxe Double Bed Room (Upper Floor City View + Comfortable Sleep)
Stayed in Feb 2025
Business travelers
30 review
4.5/10
Posted on Mar 28, 2025
不知道柏納對加盟店是怎麼評估的,這家店太讓人失望了,除了名字和易耗品上的logo,沒有一點在其他店的體驗感。要不是當天着急辦事,開房門後就想直接扭頭走了。這陳舊的設施,老舊的裝修風格,無比普通的早餐,是怎麼賣到299的,159我都嫌多。
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Response from Property: ❤近海交館、非遺館2.5公里❤尊敬的賓客,您好!非常感謝您選擇入住柏納酒店並反饋寶貴意見。我們對此次未能為您提供符合預期的體驗深感抱歉,您提及的問題我們已高度重視。柏納品牌始終以統一的服務標準與品質,針對您反饋的設施維護、裝修風格及早餐品質等問題,我們將立即進行全面檢查與整改,加強並優化服務細節,確保品牌標準嚴格落地。期待在未來的出行中為您呈現煥然一新的體驗。再次感謝您反饋,祝您生活愉快!
rainl7
Baina Preferred Room
Stayed in Feb 2025
Family
53 review
8.7/10
Very Good
Posted on Mar 10, 2025
福建行第三站,來到泉州。酒店離西街不遠,大約4公里。前台比較熱情,服務不錯。房間設施出了一點小插曲,巡視的小姐姐也很熱情解決。酒店有點年頭,裝修稍舊,衞生尚可,吐槽的是衞生間台盆,太低了,站着腰都要酸了。淋雨水温不穩定。空調白天沒有,晚上8點後才有暖氣,但是一點不熱,我們去的時候正好是冷空氣,房間不暖和。早餐品種不算多,但還行。
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Response from Property: 酒店回覆內容:❤免費停車、自助洗衣❤尊敬的客人: 您好!非常感謝您選擇入住我們酒店,並抽出寶貴時間為我們提供詳細的反饋。我們非常重視您的入住體驗,並對您在住宿期間遇到的不便深表歉意。關於台盆設計不合理的問題,我們將盡快聯繫工程部門進行評估,並考慮在未來的裝修升級中進行調整,以提升客人的使用舒適度。淋浴對此問題,我們會立即安排技術人員檢查熱水系統,確保水温穩定,避免類似情況再次發生。我們會在早餐菜單上增加更多選擇,力求滿足不同客人的口味需求,進一步提升早餐體驗。 關於空調暖氣效果不佳的情況,我們已記錄並會盡快檢修設備,確保暖氣正常供暖,特別是在寒冷天氣中為客人提供舒適的室温。同時我們正在計劃逐步進行裝修升級,以提升整體環境和設施水平。您的反饋為我們提供了寶貴的改進方向。再次感謝您的理解與支持,您的意見對我們非常重要。我們真誠希望在未來能夠為您提供更優質的入住體驗。如果您再次光臨泉州,歡迎隨時與我們聯繫,我們將竭誠為您服務。
Guest User
Baina Preferred Room
Stayed in Apr 2025
Family
4 review
10.0/10
Outstanding
Posted on May 12, 2025
前台非常好,熱情周到,房間也很乾凈整潔,地理位置優秀,非常好的體驗,非常推薦大家來泉州遊玩入住柏納酒店
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Response from Property: ❤️近真武廟1.8公里,近鄭成功公園1.7公里❤️哇!親愛的貴賓:看到您的好評,我們整個人都 “燃” 起來啦!前台小夥伴的熱情、房間的整潔、優越的位置,能得到您的全方位點贊,簡直太幸福!我們始終秉持 “賓客至上” 的服務理念,通過系統培訓提升前台人員的服務意識與專業素養,同時嚴格執行標準化客房清潔流程,並在選址時充分考量周邊交通與旅遊資源。您的滿意是對我們工作的最大肯定,後續我們將持續優化服務細節,如推出更多個性化服務項目、升級客房設施、加強與當地景點聯動,為每位賓客打造更優質、更舒適的入住體驗。期待您再次光臨,我們將以更卓越的服務回饋您的信任!
tristan
Deluxe Double Bed Room (Deep Sleep + Sofa And Coffee Table)
Stayed in May 2025
Business travelers
3 review
10.0/10
Outstanding
Posted on Jun 3, 2025
Buena ubicación, limpieza 10 puntos
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Response from Property: ❤️近真武廟1.8公里,近鄭成功公園1.7公里❤️哇!親愛的貴賓:看到您的好評,我們整個人都 “燃” 起來啦!前台小夥伴的熱情、房間的整潔、優越的位置,能得到您的全方位點贊,簡直太幸福!我們始終秉持 “賓客至上” 的服務理念,通過系統培訓提升前台人員的服務意識與專業素養,同時嚴格執行標準化客房清潔流程,並在選址時充分考量周邊交通與旅遊資源。您的滿意是對我們工作的最大肯定,後續我們將持續優化服務細節,如推出更多個性化服務項目、升級客房設施、加強與當地景點聯動,為每位賓客打造更優質、更舒適的入住體驗。期待您再次光臨,我們將以更卓越的服務回饋您的信任!
Guest User
Selected Deluxe Twin Room (Upper Floor City View + Comfortable Sleep)
Stayed in Jan 2025
Couples
69 review
7.5/10
Posted on Feb 16, 2025
有一説一,酒店位置出行算方便,步行幾分鐘有公交車直達開元寺,房間衞生還算乾淨。前台服務員態度友善,服務意識強,主動詢問客人對房間有何意見,早餐品種不多但能吃飽。房間燈光較暗,最差的是洗澡水温不穩定,時冷時熱,雖有工程人員來看過但未能解決問題。泉州會再去,但就不再選擇住這裏了。
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Response from Property: 本酒店有免費的停車場,免費飲品等,免費礦泉水系列增值服務。尊敬的客人,您好!非常感謝您選擇入住我們酒店,並抽出寶貴時間分享您的入住體驗。我們非常高興得知您對酒店的位置、衞生狀況以及前台服務人員的態度感到滿意,您的認可是我們不斷進步的動力。同時,我們也深感抱歉,房間燈光和洗澡水温的問題給您帶來了不便。關於水温不穩定的情況,我們已安排工程團隊進行深入檢查,並將儘快解決這一問題,以確保未來每一位客人都能享受到舒適的沐浴體驗。對於房間燈光較暗的問題,我們也會認真考慮並進行優化調整,力求為客人提供更加温馨舒適的住宿環境。關於早餐品種的問題,我們會根據客人的反饋,進一步豐富早餐選擇,力求滿足更多客人的口味需求。再次感謝您的寶貴意見,您的反饋對我們至關重要。我們真誠希望未來有機會再次為您服務,併為您帶來更加完美的入住體驗。祝您旅途愉快,期待您的再次光臨!如有任何進一步的意見或建議,歡迎隨時與我們聯繫。祝好!