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It was a last-minute trip, and the hotel I booked in a hurry didn’t turn out to be a surprise. Although the facilities are not new, they are overall clean and comfortable. The location is also good. There is a direct bus to Kaiyuan Temple. You can walk directly to Haijiao Intangible Cultural Heritage (about 25 minutes). Taking a taxi to Qingyuan Mountain only costs just over 13 yuan. The breakfast is also good, you can eat enough to start the day's journey. The window overlooks the statue of Zheng Chenggong😁
Original TextTranslated by Google
Response from Property: Hello! Thank you very much for your favor and love for our hotel! The hotel is strategically located, only a 25-minute drive from the high-speed rail Quanzhou Station and a 30-minute drive from Jinjiang Jinjiang. There are many tourist attractions in the surrounding area. It is 2.7 kilometers away from the ancient city West Street and only a 10-minute drive from the Internet celebrity check-in point Xipu Village. . The hotel provides free parking, free welcome drinks, wireless Internet, free mineral water and a series of services. For your trust, we will be more persistent. Bernard Hotel will always stand in this city, waiting for your arrival! See you there or not! Wish you always smile!
Hugedexiaofensi
Warm Parent-child Room
Stayed in Sep 2024
Family
3 review
2.7/5
Posted on Oct 27, 2024
I booked a parent-child room. I have never seen a room type that is not an extra bed but has an extra bed. It is also different from the pictures shown on the Internet. There is no one room and one living room. I even suspect that the room has one. The sealed small door was the original hall of the room, but it may be used for other purposes now. After reporting it to the front desk, there was no explanation and they simply said that they would change my room. I didn't find it troublesome and didn't change my room. There was even hair on the cot. This is the first time I have seen such outrageous hygiene. I went to wash my hands before checking in and found that the entire bathroom looked dirty and old. There were stains on the floor and sink that could be treated but were not treated. I don't know if it's too old or what. The toilet flushing is also very difficult to use. There is no wifi connection reminder when you check in. You have to check it before you can give the wifi password. There are also words about Diamond Hotel's supplies in the hotel to confuse the public. I didn’t have breakfast so I won’t comment. What can I say about the service? It has no memorable points, neither friendly nor professional. The check-in process ended with the room card being handed to me. I hope it will be helpful to improve the quality of the hotel and friends who are about to stay.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for staying at Quanzhou West Street Wanda Plaza Bona Hotel. We apologize for not giving you a perfect experience! We are sorry that there were flaws in the check-in details and that we were unable to satisfy you. We will pay more attention to improving details in the future to avoid similar situations happening again. Thanks again for the reminder! The parent-child suite type you are staying in is our recently added parent-child room type. We apologize for the inconvenience caused to you by not updating the pictures on the platform in a timely manner! Our hotel completed the overall renovation in April 2024, and the rooms have been renovated and upgraded. We provide you with free parking, wireless Internet, free welcome drinks, free mineral water and a series of value-added services. The hotel is strategically located, 3.5 kilometers away from the ancient city West Street, and only a 10-minute drive from the internet celebrity check-in spot, Tanpu Village. It is your best choice for traveling. We look forward to your stay again to feel our progress! Happy traveling!
Yuren
Deluxe Double Bed Room (Deep Sleep + Sofa And Coffee Table)
Stayed in May 2024
Business travelers
30 review
1.6/5
Posted on Jun 18, 2024
Is the front desk used to upgrading rooms under any circumstances?
As for the so-called upgraded guest room, the air conditioner did not cool down when I checked in, the phone could not be connected, and there was a power outage. I even said that the main unit on the roof was broken, and the central air conditioner repeatedly asked the engineering department to come to the room to see if it was working. It took four or five hours to repair. At my request, I changed rooms and was told to upgrade to a suite. Let me show you the environment of the suite. I won't go into details about the control switch in front of the bed that doesn't work at all.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for staying at Bona Hotel (Quanzhou Xunpu Branch). We apologize for not providing you with a comfortable stay! The hotel has completed its overall renovation and upgrade in April this year. We provide you with a series of value-added services such as free parking, wireless Internet, free welcome drinks, and free mineral water. After investigation, it was found that the air conditioner host malfunctioned, causing the room temperature to become abnormal. After emergency repairs by the engineering department, the machines are now operating normally. We apologize again for not bringing you a perfect experience and look forward to your stay again to feel our progress! Wish you a happy life!
Caitangmi
Deluxe Twin Room (Deep Sleep + Sofa And Coffee Table)
Stayed in Jul 2024
Travel with friends
13 review
1.0/5
Posted on Aug 18, 2024
Scared** I took the elevator to the 12th floor for breakfast in the morning and waited for a long time. The elevator didn’t open. The electronic screen kept running. I pressed all the buttons but there was no response. I didn’t know which floor I was on. I am still palpitating when I write this review. Fortunately, someone outside pressed it. The elevator door just opened and I saw that it only went up to one floor. I was so flustered all morning that I didn’t even eat breakfast! The hygienic condition of the room is also average. The air conditioner is surprisingly loud at night. There are also loud noises in the parking lot several times in the middle of the night. I can't sleep well at all. Bad review, bad review, bad review.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for staying at the Bernard Hotel. We apologize for not giving you a perfect stay experience! The hotel strictly carries out regular maintenance and upkeep of the elevators, and has a complete emergency maintenance response mechanism to ensure that when the elevator fails, it can respond and repair it in a timely manner and ensure the safe operation of the elevator. In response to your feedback, we will conduct a comprehensive inspection of all elevators. We will complete the overall renovation and upgrade in April 2024, equipped with 100 deluxe rooms, executive rooms and suites of various specifications. The area ranges from 30㎡ to 75㎡. The rooms are quiet, comfortable and fully equipped. We can also provide you with a series of value-added services such as free parking, wireless Internet, free welcome drinks, free mineral water, etc. If you have any questions during your stay, please feel free to contact us! We look forward to your visit again and wish you good health!
Anonymous User
Deluxe Twin Room (Deep Sleep + Sofa And Coffee Table)
Stayed in Jul 2024
Other
4 review
2.2/5
Posted on Aug 5, 2024
Since the hotel has "West Street" and "Wanda Plaza" in its name, I mistakenly thought it was close to Wanda Plaza and West Street. In fact, it is 1.7 kilometers away from Wanda and far away from West Street. The hotel's sanitary conditions are poor, the carpet smells musty, and the windows have long-lasting dust stains. The hotel is operated using wine rooms from the original Diamond Hotel. Only the girl at the front desk can maintain a little service. Remember not to be misled by the name!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for staying at Quanzhou West Street Wanda Plaza Bona Hotel. We apologize for not giving you a perfect experience! Thank you for your feedback. We have conducted room-by-room inspections in a timely manner to make targeted rectifications as soon as possible. Our hotel has completed the overall renovation in April 2024, and the rooms have been renovated and upgraded. The online room pictures are all taken in real scenes and have passed the strict review of Ctrip.com. The name "Quanzhou West Street Wanda Plaza Bona Hotel" will be displayed only after it has been reviewed and approved by Ctrip's system. Today it ranks No. 5 on Ctrip's West Street comfort hotel best-selling list. We provide you with a series of value-added services such as free parking, wireless Internet, free welcome drinks, and free mineral water. The hotel is strategically located, with a straight-line distance of 2.7 kilometers from Gucheng West Street and 1.4 kilometers from Quanzhou Wanda (Puxi Branch). It is the best choice for your travels. We look forward to your stay again to feel our progress! Happy traveling!
Guest User
Deluxe Double Bed Room (Deep Sleep + Sofa And Coffee Table)
Stayed in May 2024
Other
5 review
1.0/5
Posted on Jun 19, 2024
Extremely bad! The hotel facilities are very old and cockroaches are rampant... It doesn't look like a newly renovated hotel at all. I endured it for one night and decisively moved out the next day. I really don’t recommend it!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for staying at Bona Hotel (Quanzhou Xunpu Branch). We apologize for not providing you with a comfortable stay! The hotel has completed the overall renovation and upgrade in April this year. We provide you with free parking, wireless Internet, free welcome drinks, and free mineral water series value-added services. The hotel strictly implements disinfection work twice a week. Regarding the issues you mentioned We will ask the disinfection company to strengthen its disinfection efforts to prevent similar things from happening again. We apologize again for not bringing you a perfect experience and look forward to your stay again to feel our progress! Wish you a happy life!
Guest User
Deluxe Double Bed Room (Deep Sleep + Sofa And Coffee Table)
Response from Property: 尊敬的賓客您好: 您的評價讓我們倍感榮幸!感謝您對酒店各方面的支持與認可,我們所做的一切就是為了讓每一位入住的賓客能有一個美好的體驗。本酒店有免費的停車場,免費飲品等,免費礦泉水系列增值服務,酒店客房温馨的佈置,並配有免費WIFI,看到您的肯定,我們真的非常感動,酒店周邊景點眾多,距網紅打卡點蟳埔村僅十分鐘車程,海交館、真武廟、清凈寺、天后宮僅2.5公里,開元寺、少林寺、清源山約十五分鐘車程!泉州風味小吃和閩南美味菜餚更是移步即可得!滿意只有起點、沒有終點,我們會用真心、誠心、用心、愛心期待您的下次光臨。祝您天天好心情!
Guest User
Deluxe Twin Room (Deep Sleep + Sofa And Coffee Table)
Response from Property: 尊敬的賓客您好!衷心感謝您對我們酒店的支持和各方面的認可。我們不遺餘力,衹為給每一位賓客帶來獨特的度假體驗。看到您的滿意和肯定,我們備感欣慰和感動。我們將持續努力,時刻準備着迎接您的隨時迴歸。期待再次為您提供難忘的入住體驗!同時酒店提供免費停車、無線網絡、免費歡迎飲品、免費礦泉水、免費早餐等系列服務,距離西街3.5公里,距離泉州美食街僅1.2公里 ,出行及商旅也是非常方便的。祝你生活愉快、萬事如意!
lyon0212
Deluxe Double Bed Room (Deep Sleep + Sofa And Coffee Table)
Response from Property: 親愛的賓客您好!衷心感謝您對我們酒店的支持和各方面的認可。我們不遺餘力,衹為給每一位賓客帶來獨特的度假體驗。看到您的滿意和肯定,我們備感欣慰和感動。我們將持續努力,時刻準備着迎接您的隨時迴歸。期待再次為您提供難忘的入住體驗!同時酒店提供免費停車、無線網絡、免費歡迎飲品、免費礦泉水、免費早餐等系列服務,距離西街3.5公里,距離泉州美食街僅1.2公里 ,出行及商旅也是非常方便的。祝你生活愉快、萬事如意!
Guest User
Deluxe Twin Room (Deep Sleep + Sofa And Coffee Table)
Response from Property: 尊敬的賓客,您好!感謝你下榻柏納酒店。很高興看到您對我們酒店地理位置的讚賞、衞生狀況和服務質量的好評。您的支持與鼓勵,是我們前進的最大動力。我們會以不斷的為客人營造温馨舒適的居住環境而努力,酒店內提供免費的停車場,免費飲品等設施/服務,盡情享受歡樂假期,酒店毗鄰萬達廣場、吃喝玩樂影院,一應俱全。期待您下次光臨, 祝一切順利。