Pagoda Hotel Hangzhou Binjiang Reviews

Brand new hotel room with great designs - and with robots that sending the deliveries to your room door - I am loving it

New clean with futuristic rooms location near by Bingjiang River, where it is beautiful.

This was by far the nicest looking hotel and hotel room in our trip to China. Our hotel room was really nice with all the highest range amenities. I personally loved pop culture decorations around the room. But, I have two areas of concerns that specifically revolves around the service of the reception hall: 1) The reception hall is an open lobby area where the staff will service you by a station rather than behind a desk, which is modern and pleasant. However, this allowed some ignorant guests to just waltz right next to the receptionists, essentially pushing into the front of the queue. I witnessed this several times and the receptionists just served these ignorant guests and did nothing to manage the situation. Not sure if this is due to being acceptable in Chinese culture to interrupt people or push infront of queues but the staff need to do a better job of managing this. Currently they just look like they are too busy to notice or care. 2) Due to how busy they appear to be, I felt like our service was rushed, both during check-in and check-out. Our receptionists lacked the welcoming smile that would be fitting to such an awesome hotel and failed to take a small moment to correctly identify the specifications of our booking - including the availability of breakfast and afternoon tea. It wasn't that bad or rude... just didn't feel like some of the awesome welcoming experience we had in lesser hotels. Anyway, aside from this, we did enjoy our stay at Pagoda, Hangzhou for everything else.

such a great hotel, breakfast is standard, room km very nice. my trip is great

Very good hotel in general! Maintenance may need to be done more carefully as there are signs of getting old and mouldy.

Nice room, friendly customer service

Hotel service is good

Very clean and nice hotel. The service and the location are excellent too.

辰咖:nice 卫生：nice

Ami & xiaoyu.Good hospitality.

It was magical!!!

The room is quite big, with a long sofa. We like the 2m big bed the most. It is very cost-effective and the breakfast is also good. The only drawback is that it is a bit far from the subway entrance.

The hotel stay experience is very good. Xiao Yang's service is considerate and in place. The facilities are quite complete, and the hair dryers are all from Lefen.

Came to see a concert and stayed here. The overall facilities and equipment are very new, but the room still has the smell of the decoration. The breakfast is good, worthy of the price, and has everything you need. After the concert, there is a night market street near the hotel, and the barbecue is delicious. For the barbecue, breakfast and concert at the night market, I want to stay here again next time✌️