Pagoda Hotel Hangzhou Binjiang Reviews

What a beautiful hotel, the auroma is fresh and clean. A beautiful room with a modern design.

I stayed there a night only, so I can not know the service =＞ However the position and equipment in room is very well Internet & space is very good. I will come here next time

The rooms were lovely and high tech. But the breakfast needs to have more variety to accommodate western guests .

Brand new hotel room with great designs - and with robots that sending the deliveries to your room door - I am loving it

The hotel is clean and offers a convenient self-service laundry facility. We also enjoyed the breakfast provided at the hotel.

This hotel was amazing. Location is close to west lake shopping district. We only stayed here for a night but cannot stop playing with the AI facilities in the room! Voice control is available to turn on the lights, tv and adjust curtains. If you order food, the robot will send it up to you. Hotel cleanliness is 5/5. New facilities, highly recommended! We took a cab all around and this hotel has a designated stopping point for cars so you can move your luggage up and down at ease!

New clean with futuristic rooms location near by Bingjiang River, where it is beautiful.

The staff are very nice and provide quite useful tips for my trip.

This was by far the nicest looking hotel and hotel room in our trip to China. Our hotel room was really nice with all the highest range amenities. I personally loved pop culture decorations around the room. But, I have two areas of concerns that specifically revolves around the service of the reception hall: 1) The reception hall is an open lobby area where the staff will service you by a station rather than behind a desk, which is modern and pleasant. However, this allowed some ignorant guests to just waltz right next to the receptionists, essentially pushing into the front of the queue. I witnessed this several times and the receptionists just served these ignorant guests and did nothing to manage the situation. Not sure if this is due to being acceptable in Chinese culture to interrupt people or push infront of queues but the staff need to do a better job of managing this. Currently they just look like they are too busy to notice or care. 2) Due to how busy they appear to be, I felt like our service was rushed, both during check-in and check-out. Our receptionists lacked the welcoming smile that would be fitting to such an awesome hotel and failed to take a small moment to correctly identify the specifications of our booking - including the availability of breakfast and afternoon tea. It wasn't that bad or rude... just didn't feel like some of the awesome welcoming experience we had in lesser hotels. Anyway, aside from this, we did enjoy our stay at Pagoda, Hangzhou for everything else.

such a great hotel, breakfast is standard, room km very nice. my trip is great

Very good hotel in general! Maintenance may need to be done more carefully as there are signs of getting old and mouldy.

Good breakfast and service is good

Nice room, friendly customer service

Hotel service is good