Qingdao bukebuzhu Hotel Reviews

Response from Property: Dear Guests, Hello! We are very sorry to inform you that your stay did not meet your expectations. Regarding the several issues you mentioned in your comments, we will follow up and reply to you after we have verified them. You turned off the "Do Not Disturb" light in your room. The normal cleaning time for the room is at noon. However, to meet the needs of the guests staying at our hotel, we will contact the room before 5 p.m. at the latest to check if the guests need cleaning. Finally, we sincerely apologize for your imperfect experience at our hotel. The relevant issues have been assigned to the responsible person and penalties have been imposed. Thank you for choosing BuKe Hotel and providing us with valuable feedback. Please believe that we have always adhered to the principle of putting service first. We hope to communicate more with each other, give us the opportunity to solve the problems promptly and efficiently. We wish you a wonderful day and a pleasant journey.

Response from Property: Dear guests, thank you for choosing to stay at Qingdao Buke Hotel and for sharing your stay experience with us! Hope you have a pleasant holiday here. Thank you very much for your affirmation of our thoughtful service. Your recognition is the best proof of our team's efforts. We sincerely look forward to seeing you again in the near future and wish you a happy life.

Response from Property: Hello, welcome to Qingdao Book Hotel. It is a pleasure to meet you in this open, modern, vibrant and fashionable Qingdao. The creator of the "BUKE+" smart experience and comfortable accommodation is committed to "setting new benchmarks for local hotels and leading new fashions" and treating each of our customers with a diligent attitude. We hope that the hotel's superior geographical location, elegant and comfortable accommodation environment, and authentic Hong Kong tea restaurant can create more pleasure and unforgettable for your stay. Looking forward to seeing you again

Response from Property: 尊敬的賓客您好，感謝您選擇下榻青島布可不住酒店並樂於與我們分享您的入住體驗！願您在此度過愉快的假期，誠摯期待着在不久的將來您能再次光臨，祝您生活愉快。

Response from Property: Dear guests, thank you for choosing to stay at Qingdao Buke Hotel and sharing your stay experience with us! I hope you will have a pleasant holiday here and sincerely look forward to your visit again in the near future. I wish you a happy life.

Response from Property: Hello, welcome to Qingdao Buke Hotel. It is a pleasure to meet you in this open, modern, vibrant and fashionable Qingdao. As the creator of "Buke+" smart experience and comfortable accommodation, we are committed to "setting a new benchmark for local hotels and leading the new fashion" and treating every one of our customers with a diligent attitude. We hope that the hotel's superior geographical location, elegant and comfortable accommodation environment, and authentic Hong Kong tea restaurant can create more pleasure and unforgettable for your stay. Looking forward to meeting you again

Response from Property: Dear guest, thank you very much for your comments. In response to your feedback, the hotel has set up a special investigation team to investigate your feedback. Based on surveillance video, call voice records, group chat records, etc., we provide the following feedback on your comments: 1. According to the regulations issued by the Qingdao Public Security Bureau on January 11, 2022, "passengers with consistent ID cards shall not use technical means to collect face verification information", so the front desk did not actively collect your facial information. In response to your feedback, the hotel has adjusted the check-in process. Guests will take the initiative to ask when checking in, and will collect guest facial recognition information after the guest agrees. Your opinions have been added to the front desk management system. If you check in next time, the front desk will enter it with your consent. 2. According to industry practice, the check-in time at the front desk shall not exceed 3 minutes. When checking in, different hotels will inform guests of the general information of guests based on their own hotel conditions. According to the standard operating procedures of the Book Hotel, when checking in, you need to check the reservation information with the guest, leave the guest's phone number, introduce the breakfast time and location, introduce the room service center button location, introduce the hotel laundry and gym location, guide the elevator direction, and say goodbye. After checking the front desk monitoring, the above process has been implemented at the front desk. If you have other questions, you can consult at any time during check-in or by phone. 3. There is an exhaust fan in the hotel room, and the exhaust fan is silent. Silent does not mean that it does not exist or does not work. Before the hotel opened, referring to the opinions of other hotels, some guests reported that the exhaust fan had noise that affected their rest, so they chose a silent exhaust fan. 4. The hotel breakfast has added seaside features based on your opinions and is being rectified. 5. Regarding the room cleaning on the last day, after checking the phone recording, at about 14 o'clock in the afternoon, the "Do Not Disturb" light was turned on in your room. After turning on this light, the waiter could not knock on the door directly to clean, so the front desk contacted you to ask when to clean the room. You reported that you were resting and were not sure. Therefore, the front desk asked us to contact us at any time when you need it, and we will arrange someone to clean it for you. But I haven't received your notification since then. 6. Regarding fruit and hygiene, the hotel will give guests fruit every day. If the fruit is not eaten the day before, the waiter will replace it with new fruit to ensure the freshness of the fruit. After checking with the waiter, you said at first that the oranges in the room were lost, because the fruit given by the hotel was not oranges but mandarin oranges, so the waiter said that it was indeed not taken. Later, during the communication process, it was learned that it was the fruit from the previous day, and the waiter said that she had indeed taken it away. (Mandarin oranges and yogurt were given on 12.29/12.30, and apples and yogurt were given on 12.31, all of which were recorded in pictures) 7. The sheets and quilts that were replaced in the room were placed next to the TV cabinet when the waiter replaced them. After cleaning the room, you told the waiter that you wanted to add mineral water. The waiter went to the work car to get you mineral water. After that, the waiter wanted to enter the room to take it away. You refused the waiter to enter the room, so he did not take it away. The above is the hotel survey feedback. If you have any objections, you can contact the hotel. Thank you again for your valuable opinions and wish you a happy life!

Response from Property: Dear guest, hello, we are very sorry that this stay experience did not meet your expectations. The hotel is committed to continuously improving every detail to provide you with a perfect stay. Every guest's feedback and opinions are areas where we need to improve. Please give us time and opportunities. We will work harder, continue to improve and improve, and bring the most perfect experience to guests. All the staff of Qingdao Buke Hotel look forward to meeting you again and wish you a happy life!

Response from Property: Dear guest, thank you for choosing the Buke Hotel and giving us your valuable suggestions. We are deeply sorry and upset for your imperfect experience in the hotel. The hotel attaches great importance to your suggestions and has improved the relevant service processes. We look forward to your next visit and hope that you will have a satisfactory experience when you stay next time.

Response from Property: Dear guest, thank you for choosing the Buke Hotel and giving us your valuable suggestions. We are deeply sorry and upset for your imperfect experience in the hotel. The hotel attaches great importance to your suggestions and has improved the relevant service processes. We look forward to your next visit and hope that you will have a satisfactory experience when you stay next time.

Response from Property: 尊敬的賓客，感謝您選擇布可酒店，並給我們提出寶貴的意見，對於您此次在酒店不完美的體驗，我們深感歉意和不安，酒店對您所提出的意見非常重視，並已對相關服務流程進行改進，期待您的下次光臨，希望您下次入住時能給您帶來滿意的體驗。

Response from Property: Dear guests, thank you for choosing to stay at Qingdao Bu Ke Bu Zhu Hotel and sharing your stay experience with us! I hope you have a pleasant holiday here. Thank you very much for your affirmation of our caring service. Your recognition is the best proof of our team's efforts. Sincerely look forward to your visit again in the near future and wish you a happy life.

Response from Property: Dear guest, hello, we are very sorry that this stay experience did not meet your expectations. The hotel is committed to continuously improving every detail to provide you with a perfect stay. Every guest's feedback and opinions are areas where we need to improve. Please give us time and opportunities. We will work harder, continue to improve and improve, and bring the most perfect experience to guests. All the staff of Qingdao Buke Hotel look forward to meeting you again and wish you a happy life!

Response from Property: Dear guests, thank you for choosing to stay at Qingdao Bu Ke Bu Zhu Hotel and sharing your stay experience with us! I hope you have a pleasant holiday here. Thank you very much for your affirmation of our caring service. Your recognition is the best proof of our team's efforts. Sincerely look forward to your visit again in the near future and wish you a happy life.