InterContinental Qingdao Reviews

Response from Property: Dear Guest,We are absolutely thrilled to receive your glowing review! Your words have brought immense joy to our entire hotel team, as nothing makes us happier than knowing we've succeeded in creating a memorable experience for you.You described our hotel as wonderful, and that truly warms our hearts. But what touches us even more is your appreciation for our staff team. Their extra - helpfulness is a testament to their dedication and passion for hospitality. We've always believed that our staff are the soul of this hotel, and your feedback confirms that they're shining brightly.Special shout - out to Fai! His wonderful service during check - in clearly left a lasting impression on you. We'll make sure to pass on your kind words to him. His commitment to making guests feel welcome right from the start is exactly what we strive for.Once again, thank you so much for choosing our hotel and for taking the time to share your positive experience. We sincerely hope to have the pleasure of welcoming you back in the near future.Warm regards,General Manager: Ms. Coco Xu

Response from Property: Dear Guest,Thank you so much for choosing InterContinental Qingdao and taking the time to share your wonderful experience! We are thrilled to hear that your stay with us was amazing, and we're delighted that Fairy's attentive service made your check-in smooth and enjoyable. Her dedication to ensuring every guest has an exceptional stay truly reflects our commitment to excellence, and we've passed your kind words on to her.We're especially happy that the room upgrades with balconies, sea views, and private hot tubs added a touch of luxury to your trip. Waking up to the stunning ocean scenery and enjoying the unique amenities is exactly what we aim for, and we're glad it made your visit so memorable. Additionally, we're pleased that our diverse breakfast selection, featuring both Western and Chinese delicacies, satisfied your palate.Your positive feedback means the world to us and motivates our entire team to continue delivering outstanding service. We sincerely hope to welcome you back soon, and we look forward to creating more unforgettable moments during your next stay!Best regards,General Manager: Ms. Coco Xu

Response from Property: Dear Guest,Thank you for sharing your feedback, and we sincerely apologize for the distress caused by the water leakage in your room during the rain and the lack of maintenance for the damaged furniture. This is not the experience we aim to provide, and we take full responsibility for falling short of your expectations.Upon receiving your report, our engineering team immediately inspected the room to address the water leakage issue and will conduct a thorough check of all plumbing systems to prevent recurrence. Regarding the damaged furniture, we will replace or repair it promptly and ensure all rooms are rigorously inspected before future guest arrivals.Your satisfaction remains our priority, and we hope to have the opportunity to regain your trust. Please contact our Guest Relations Manager directly for further assistance or to discuss this matter further.Warm regards, General Manager: Ms. Coco Xu

Response from Property: Dear Guest,We are absolutely thrilled to receive your wonderful feedback! It brings us immense joy to know that you had a fantastic stay in our room. The beautiful view you enjoyed is one of the highlights we take pride in offering, and we're delighted it left a lasting impression on you.We're equally pleased that you appreciated the room upgrade. It's our pleasure to make your stay even more special whenever possible. The diverse breakfast selection is crafted to cater to different tastes, and we're glad it met your expectations.The rooftop bar is indeed a gem, offering a magnificent vantage point to soak in the surroundings. We're glad you took the time to experience it. Thank you again for your kind words. We look forward to welcoming you back soon for another memorable stay! General Manager: Ms. Coco Xu

Response from Property: Dear guest,Thank you very much for choosing our hotel and taking the time to share your feedback. We truly appreciate your kind words about our hotel's excellent location and beautiful views.However, we sincerely apologize for the issues you encountered during your stay. We're extremely sorry that the air conditioning in your room didn't function properly, the furniture seemed a bit dated, and the plug options were insufficient for modern devices. These problems are not up to our usual standards, and we have immediately informed our maintenance and housekeeping teams to address them.We understand that your experience at our Beijing branch was more satisfactory, and we are committed to learning from that and making improvements to match or even exceed those standards.We hope you'll give us another chance in the future. If you plan to visit again, please feel free to contact us in advance. We'll do our utmost to ensure you have a comfortable and enjoyable stay.Best regards,General manager: Ms. Coco Xu

Response from Property: Dear Ctrip Guest, Thank you for choosing our hotel and sharing your wonderful feedback! We are delighted to hear that you enjoyed your stay and found our staff friendly and helpful. It’s also great to know that you appreciated our convenient location near the 2008 Olympic venues and the superb night views. Your kind words motivate us to continue delivering exceptional service. Should your travels bring you back to the area, we would be honored to welcome you again for another memorable experience. Warm regards, General Manager: Ms. Coco Xu

Response from Property: Dear Guest,Thank you so much for your wonderful review of our hotel and for highlighting the exceptional service provided by Hanna from our Guest Relations team!We are thrilled to hear that Hanna made your stay at Intercontinental Qingdao incredibly comfortable and memorable. Her dedication to ensuring your satisfaction, from the thoughtful gesture of bringing you a bowl of fruit to the charming souvenir magnet, truly reflects our commitment to providing outstanding customer service.Your praise for her efforts is highly appreciated, and we will be sure to pass along your kind words to Hanna. She strives to make every guest's experience exceptional, and it's wonderful to see her hard work being recognized.Thank you once again for choosing Intercontinental Qingdao for your accommodations. We look forward to welcoming you back soon!Warm regards, General Manager: Ms. Coco Xu

Response from Property: 尊敬的攜程賓客，您好～很榮幸選擇下榻我們酒店，非常感謝您對我們青島海爾洲際酒店的肯定與讚賞！得知您對我們的房間、酒店設計和交通位置都感到非常滿意，我們深感榮幸。我們一直致力於為賓客提供高品質、有設計感的住宿環境，同時也注重交通便利性，希望能夠為您的旅行帶來便利和舒適。您的滿意是對我們最大的鼓勵和支持，我們會繼續努力提升服務質量，為賓客提供更加貼心、周到的服務。再次感謝您的光臨，期待您下次光臨海爾洲際酒店，我們將竭誠為您提供更加優質的服務和設施，讓您的每一次入住都成為美好的回憶。總經理：徐華

Response from Property: Dear Guest,Thank you so much for taking the time to share your detailed stay experience. We are truly grateful for your recognition of Jessica and Heidi’s efforts—Jessica’s warm welcome and thoughtful upgrade to the ocean-view room, as well as Heidi’s prompt assistance in arranging a balcony room with a hot tub, reflect our team’s commitment to going above and beyond for our guests. We will definitely pass on your kind words to them and the private butler, whose dedication clearly made a difference during your stay.We sincerely apologize for the inconveniences you encountered, particularly the non-functional hot tub and the uncomfortable temperature in the restaurant during breakfast. These issues are unacceptable, and we are already addressing them with our maintenance and F&B teams to ensure immediate improvements. Your feedback is invaluable in helping us refine our services and facilities.It brings us great joy to hear that despite the minor setbacks, you had an overall wonderful stay and didn’t want to leave. This encourages us to keep striving for excellence. We would be honored to welcome you back in the future, and we promise to deliver a seamless and memorable experience.Sincerely,General Manager: Ms. Coco Xu

Response from Property: Dear Guest,Thank you very much for your recognition of InterContinental Qingdao ! We are delighted to hear that you had a great stay and felt our hotel is well-managed.It’s wonderful to know that Terry from the Concierge Department provided you with enthusiastic service, arranged a satisfying room, and kindly allowed a late check-out due to your delayed flight. His dedication reflects our team’s commitment to going the extra mile for our guests. We have shared your praise with Terry, and it will surely motivate him to keep up the excellent work.We truly appreciate your feedback and look forward to welcoming you back in the future, offering you another exceptional experience.Best regards,General Manager：Ms.Coco Xu

Response from Property: Dear guest,Thank you so much for your wonderful feedback! We're absolutely thrilled to hear that you found our service excellent and our location amazing. It truly means the world to us.The professionalism of our 10th - floor maids and Ms. Fairy at the reception has clearly left a great impression on you. They are the shining stars of our team, always striving to provide top - notch service.We're committed to maintaining this high standard and making every guest's stay as pleasant as possible. Your kind words will be shared with the entire staff to inspire them to keep up the great work.We sincerely hope to welcome you back soon so that you can continue to enjoy our outstanding service and the fantastic location.Warm regards,General Manager: Ms. Coco Xu

Response from Property: Dear Guest,We are absolutely thrilled to receive your glowing feedback! It brings us immense joy to know that your stay with us was nothing short of wonderful, and we're over the moon about your kind words for Martin and Alvin.Martin and Alvin truly embody the spirit of exceptional service at our hotel. Their unwavering dedication to going above and beyond to accommodate your every need is a testament to their professionalism and passion for hospitality. They've set a high standard that we all strive to follow.Your "great stay and great people" comment is like music to our ears. It not only makes their day but also motivates the entire team to keep delivering top - notch service.We sincerely hope that your positive experience will lead you to choose us again in the future. Whether it's for business or leisure, we'll be here, ready to welcome you back with open arms and provide you with another unforgettable stay.Once again, thank you for your kind words.General Manager: Ms. Coco Xu

Response from Property: Dear Guest,We sincerely appreciate you taking the time to share your feedback with us. We understand that a perfect review is what we strive for, and we're deeply sorry that our service fell short of your expectations this time.It's disheartening to hear that you encountered subpar service during your stay. We take all feedback seriously and will conduct a thorough investigation into the issues you've mentioned. Our goal is to identify any gaps in our service delivery and take immediate corrective actions to ensure a better experience for future guests.We also note the "really funny occasions" you mentioned. While we aim to create a pleasant and memorable stay, we understand that these may not have been the kind of experiences you were hoping for.Regarding your business - trip experience, we're truly sorry that our hotel didn't meet your needs on this occasion. We understand the importance of a seamless and professional environment for business travelers, and we will work hard to improve in this area.However, we're glad that you still recommend our hotel for leisure trips. We'll continue to focus on enhancing our overall service quality, including the leisure - related aspects, to ensure that all guests, whether on business or leisure, have a wonderful stay with us.Once again, we apologize for any inconvenience caused during your stay and hope to have the opportunity to welcome you back in the future for a more satisfactory experience. General Manager: Ms. Coco Xu

Response from Property: Dear Guest,Thank you so much for your wonderful review! We are thrilled to hear that Alvin's professionalism and international standard have exceeded your expectations. Zoe's dedication to nurturing young talents and Ivy Wang's meticulousness and originality are truly commendable. Your appreciation for their efforts means a great deal to us.As we strive to maintain excellence in the ICQD industry, your feedback serves as a benchmark for our continued improvement. Rest assured, our concierge team will remain elegant and committed to providing you with unparalleled service.Looking forward to welcoming you back soon!Warm regards, General Manager: Ms. Coco Xu