Gu'an Village, Yunluo Town, Puning, Guangdong, 515300, ChinaSee Hotel Details
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1 night
Guest Reviews
7.6/10
269 review
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Verified reviews
Location7.9
Amenities7.3
Service7.5
Cleanliness7.5
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All reviews(269)
Positive reviews(210)
Reviews with photos/video(72)
Awesome stay(63)
Classy environment(36)
Relaxing hot springs(23)
Too many mosquitoes(12)
Perfect for kids(10)
Large rooms(8)
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Has rooms for families(3)
Negative reviews(59)
Lvyouzhuanjia125geguojia
Garden Deluxe A1 Suite - 2-Room (1 Living Room)
Stayed in Oct 2024
Family
126 review
8.5/10
Very Good
Posted on Nov 18, 2024
Booked two bedrooms one bathroom, each room has a separate toilet and bathtub. No lockers, breakfast, parking lot, terrace, facing the large, hot springs 15:00-23:30, twenty pools with Chinese medicine, spa, hot enough
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for your favorable review of our hotel. Your satisfaction is our greatest pursuit. We will continue to strive to provide quality service and a comfortable stay. Thank you for your support and trust in us, and we look forward to your visit again!
Guest User
Hot Spring Detached Tang Yuan
Stayed in Sep 2024
Family
14 review
6.5/10
Posted on Oct 11, 2024
It was my first time to come to Panlong Bay. I heard from friends that it was pretty good here. After I came here, I found that the environment of this single-family villa and wooden house was not very good. One was the smell of sewerage in the toilets in the room, and the layout of the soaking pool and yard was also bad. Somewhat unsatisfactory. It may be because it was too busy during the National Day. The public trash cans outside the villa were not cleaned in time. There was a lot of garbage piled up and there were more mosquitoes. The hot spring water in the public area pool is real, but the room facilities need to be improved. I originally wanted to live in a wooden house, but when I saw that the facilities in the wooden house were worse, the rooms were older and the layout was worse, there was still room for improvement. After all, the price was not high. Cheap. I hope businesses will pay attention to it
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your feedback. The hotel restaurant has a Chaozhou-style buffet breakfast. Regarding the mosquito problem you raised, we take it very seriously and have taken immediate measures to deal with it. We have thoroughly disinfected and cleaned all rooms and taken various measures to prevent mosquito breeding. We will continue to strengthen the hotel's hygiene and cleaning to ensure that every guest room is a comfortable and clean environment.
Anonymous User
Garden Twin Room
Stayed in Jul 2024
Family
33 review
3.7/10
Posted on Aug 31, 2024
The room was initially arranged on the lower floor of the garden room. I booked three rooms, but the smell was super smelly after I checked in. The house had just been cleaned by my aunt. The house smelled very old and had a bad smell. It would be better if the attic was replaced later.
But, but, the attitude and service of the aunties in the hot spring center are really super bad.
Original TextTranslated by Google
Response from Property: Dear guests, hello! I'm very sorry that I couldn't bring you a good stay experience. The garden standard double room type is from the 2nd to the 4th floor, and the highest floor in the whole building is the 13th floor. Due to the recent rainy weather, the lower floors have been seriously affected by the return of moisture. This place has been Report to the relevant departments for timely maintenance. We are really sorry that the service attitude in the hot spring area has affected your mood during your trip. Your feedback has been reported to the leaders of the relevant departments. We sincerely thank you for your valuable opinions on our services and facilities. .
Response from Property: 尊敬的賓客:您好!酒店的設施陳舊我們感到非常抱歉,您的意見我們已經收到,2024年已對部分房型進行了設備翻新,由於木屋是室外温泉泡池,為了更好的營造氛圍感,燈光做了偏暗設計,若有要求需要敞亮的房間,可以入住前與前台溝通,給予您選擇燈光亮的房間,再次感謝您的反饋,期待您的下次光臨!