Name: Aequora Lanzarote Suites
Address: C. Urano, s/n, Puerto del Carmen, Canary Islands, 35510, Spain, C. Urano, s/n, Overseas, Spain
Rating: 4.3

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We had a great time at the hotel. Great location! It was less than 10mins drive from the airport. You could rent a car at the hotel. They had nice restaurants with good food options and a nice snack bar

Nice and clean hotel with  friendly staff

super beau, super propre, très apaisant ! pleins de piscines, le ptit dej est génial beaucoup de choix, à refaire.

super beautiful, super clean, very soothing! lots of swimming pools, the breakfast is great, lots of choice, to be redone.

El hotel auque no esta a pie de playa esta muy cerca:La  playa es algo ventosa pero muy grande..puedes dar buenos paseos por ella y muy tranquila.Tiene varios bubett,el que nos toco habia momentos de bastante gente.Lo peor fue la cama..eran  juntas pero se separaban a la minima y te colabas por el medio..un horros.Aun asi volveria a ese hotel.

Although the hotel is not on the beach, it is very close: The beach is somewhat windy but very large... you can take good walks along it and it is very quiet. the bed...they were close together but they separated to the minimum and you slipped through the middle...a horror. Even so, I would return to that hotel.

Restaurant

24-hour front desk

Currency exchange

Parking

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Car rental

Swimming Pools

Wi-Fi

Golf course

Breakfast

Non-smoking room

Family-friendly

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Double Room

Junior Suite

I stayed nine nights at SENTIDO Æquora Lanzarote Suites with my husband, our three children (ages 16, 14, and 8), my sister's family (including her children, ages 2 and 1), and our dad. We usually opt for all-inclusive stays in Playa de Los Pocillos annually but have never visited this hotel. We were assigned three junior suites: two on the ground floor near the splash pool and one on the first floor (18 steps up) for my elderly dad and son. I would rate this hotel three out of five stars. This review provides an honest account of our experience.  Check-in Experience When we arrived at 8 pm, there was only one staff member at the front desk handling check-ins, so we had to wait in line. The lobby was impeccably clean, bright, and welcoming. The staff member was polite but distracted, frequently interrupted by phone calls and colleagues needing assistance. Soledad, his boss, intervened several times and seemed dissatisfied with his performance. At one point, he disappeared into the back office for over 5 minutes, disappointing after a long day of travelling. Overall, the check-in experience was not very welcoming, and we were underwhelmed when we finally reached our rooms.  Room Quality The rooms were excellent—extremely spacious and perfect for our family. The beds were comfortable, and daily housekeeper service was available. At check-in, we could opt for less frequent housekeeper service if desired. Free Wi-Fi was available in all rooms. However, the air conditioning was not enormously powerful, and the room could have been cooler. I have experienced better air conditioning in other hotels. The room had two sleeping areas, ideal for giving our older son his space. The main downside was the communal open bathroom area, which offered no privacy for toilet use or showers. I had to ask my son to leave the room while showering since dressing had to happen in the open. While we managed, the lack of privacy in the bathroom would not be suitable for travelling with friends or children's friends. It was an unusual setup I had never encountered in a hotel.  Customer Service The animation staff at the hotel were exceptional. They tirelessly provided entertainment from early morning until late evening. Our children thoroughly enjoyed the kid’s club and especially loved the mini disco. Enes, who ran the kid’s club, was fantastic. He went above and beyond to ensure all the children had a wonderful time. We are grateful for his efforts and the enjoyable experience he created for our kids. Sadly, the remaining staff significantly impacted my rating of this resort. The rudest staff I have encountered in all my years of travelling. No staff member stood out for their friendliness or effort to enhance our experience. Many were rude and diminished our experience. The resort's size affected the staff, making guests a low priority. It was unusual and unlike any other experience, I have had. On the third night, at the Nautilus Lounge Bar & Terrace, we enjoyed our eve

This was our 4th visit to this hotel, 2nd visit this year. Food, plenty of choice,for all tastes. Cleanliness again excellent, staff faultless helpful friendly could not ask for more. Location short walk down to the seat front. Entertainment really good the animation team work so hard to please all. Have a look at the grounds around the hotel there a credit to staff who manacur them. It’s hard to fault this hotel, I have already booked for next year. Quite simply I would fully recommend it.

This was our 3rd stay and the hotel and staff are still as good as ever . We always go all inclusive plus which is great . They only let down this year was the al’carte restaurant Don Paco . We always have a couple of great meals here every time  we stay but this time the menu’s have been changed and it’s not as good . There’s not much choice and what you do get it not good quality. We will be returning in January as we love the hotel with its friendly staff and cleanliness. Top marks as always for the buffet restaurants. But sorry Don Paco needs a better menu .

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Discover 56 Aequora Lanzarote Suites reviews, rated 4.3 by real travelers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Aequora Lanzarote Suites Reviews: 56 Verified Reviews Latest 2024 | Trip.com

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