Hotel "Palác U Kočků" by Adrez, Palace at the Cats Reviews

Response from Property: Dear Guest, thank you for your feedback! We’re happy to hear you enjoyed our great location, spacious room, and beautiful city view. We appreciate your understanding regarding the shower size and will take your comments into account as we continue to improve the guest experience. We’d love to welcome you back in the future! With kind regards, Customer Care Team Adrez Living

Response from Property: Dear Guest, thank you for sharing your feedback. We're delighted to hear you enjoyed the fantastic location, spacious room, and our attached pub with great food and drinks. We appreciate your understanding regarding the boiler issue, and we sincerely apologize for the inconvenience caused by the heating and the lack of room service during your stay. Your comments are valuable to us, and we will address these issues to ensure a more comfortable experience for future guests. We hope to welcome you back soon for a stay that fully meets your expectations. Best regards, Customer Care Team Adrez Living

Response from Property: Dear Guest, thank you for your wonderful review! We’re thrilled to hear you enjoyed the rooms and location. We’d be happy to welcome you back anytime! With kind regards, Customer Care Team Adrez Living

Response from Property: Dear valued guest, Thank you for taking the time to share your feedback with us. We apologize that your experience did not meet your expectations.We are sorry to hear that the room did not entirely match the pictures advertised online and that some basic necessities were missing in the bathroom. We have taken note of your concerns and will work on rectifying these issues to ensure a more comfortable stay for our guests in the future.Regarding the cleaning policy, we apologize for any inconvenience caused. Regarding the disagreement over breakfast, we apologize for any confusion and inconvenience caused. We will look into this matter and ensure that all bookings and payments are handled professionally and efficiently.Thank you again for your feedback, and we hope to have the opportunity to welcome you back and provide you with a better experience in the future.With best regards, Customer Care Team, Adrez Living

Response from Property: Dear Guest, Thank you for your feedback! We're glad you appreciated the location. We acknowledge your comments about the facility's age and will consider this for future improvements. We hope to provide a more updated experience during your next stay! With kind regards, Customer Care Team Adrez Living

Response from Property: Dear Nicholas, Thank you for your feedback! We're glad to hear that you found our location central, although we apologize if the distance from the metro was inconvenient for you. We hope to welcome you again in the future! With kind regards, Customer Care Team Adrez Living

Response from Property: We're thrilled to hear that you enjoyed the excellent location and spacious, well-equipped rooms during your stay with us! Providing amenities like ironing boards, irons, hairdryers, and complimentary water is part of our commitment to ensuring our guests have a comfortable and convenient experience. It's wonderful to know that you found our structure beautiful and that you appreciated the efforts we put into maintaining our property. We hope to have the pleasure of welcoming you back again soon! With kind regards, Customer Care Team Adrez Living

Response from Property: Dear Guest, Thank you for your feedback! We're delighted to hear that you enjoyed our excellent location and found the room tidy and clean. We apologize for any inconvenience caused by being located on the third floor without an elevator. We understand that this may have been challenging and appreciate your understanding.We value your feedback and hope to welcome you back again in the future! With kind regards, Customer Care Team Adrez Living