Pullman Jiaxing Pinghu Excellence

Pullman Jiaxing Pinghu Excellence Reviews

Pullman Jiaxing Pinghu Excellence

No 777 Fenshou Road, Pinghu City, Pinghu, Zhejiang, 314200, ChinaSee Hotel Details
Pullman Jiaxing Pinghu Excellence
Pullman Jiaxing Pinghu ExcellencePullman Jiaxing Pinghu ExcellencePullman Jiaxing Pinghu Excellence
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Guest Reviews

9.6/10
Excellent
2923 review
Verified reviews
Location9.6
Amenities9.5
Service9.5
Cleanliness9.6
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All reviews(2923)
Positive reviews(2873)
Reviews with photos/video(622)
Friendly front desk staff(347)
Delicious breakfast(241)
Great swimming pool(87)
Has rooms for families(47)
Secluded lake view(39)
Clean pool(30)
Luxurious(28)
Excellent afternoon tea(16)
Negative reviews(50)
HOkamhing
Deluxe King Room
Stayed in Aug 2024
Business travelers
10 review
10.0/10
Outstanding
Posted on Nov 5, 2024
High recommendation to book this hotel. It is very comfortable to stay there while on business trip .
Response from Property: We very much appreciate your comments regarding your stay at the Pullman Jiaxing Pinghu Excellence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Guest User
Superior King Room
Stayed in Nov 2023
Business travelers
1 review
10.0/10
Outstanding
Posted on Jan 27, 2024
Summer
Response from Property: 親愛的賓客，感謝您選擇平湖卓越鉑爾曼酒店，欣聞您對本次入住體驗表示滿意，這是我們的榮幸，相信您的反饋會給我們及酒店全體員工帶來莫大的鼓舞，也讓Summer更有動力為您與更多客人創造難忘的鉑爾曼體驗。再次感謝您的分享，並真誠期待您再度光臨體驗我們更多的產品與服務。謹啟 賓客體驗經理 平湖卓越鉑爾曼酒店
Paul
Executive Suite
Stayed in Jun 2024
Business travelers
1 review
10.0/10
Outstanding
Posted on Jul 21, 2024
The staff were so friendly and helpful
Response from Property: 親愛的賓客，感謝您選擇平湖卓越鉑爾曼酒店，欣聞您對本次入住體驗表示滿意，這是我們的榮幸，相信您的反饋會給酒店全體員工帶來莫大的鼓舞，也讓我們更有動力為您與更多客人創造難忘的鉑爾曼體驗。再次感謝您的分享，並真誠期待您再度光臨體驗我們更多的產品與服務。謹啟 房務副總監 平湖卓越鉑爾曼酒店
Guest User
Superior King Room
Stayed in Oct 2024
Travel with friends
15 review
10.0/10
Outstanding
Posted on Dec 8, 2024
Nice and clean
Response from Property: 親愛的賓客，感謝您選擇平湖卓越鉑爾曼酒店，欣聞您對本次入住體驗表示滿意，這是我們的榮幸，相信您的反饋會給我們及酒店全體員工帶來莫大的鼓舞，也讓我們更有動力為您與更多客人創造難忘的鉑爾曼體驗。再次感謝您的分享，並真誠期待您再度光臨體驗我們更多的產品與服務。謹啟 房務副總監 平湖卓越鉑爾曼酒店
Guest User
Superior Twin Room
Stayed in Jul 2024
Travel with friends
2 review
10.0/10
Outstanding
Posted on Sep 2, 2024
Very nice hotel
Response from Property: 親愛的賓客，感謝您選擇平湖卓越鉑爾曼酒店，欣聞您對本次入住體驗表示滿意，這是我們的榮幸，相信您的反饋會給酒店全體員工帶來莫大的鼓舞，也讓我們更有動力為您與更多客人創造難忘的鉑爾曼體驗。再次感謝您的分享，並真誠期待您再度光臨體驗我們更多的產品與服務。謹啟 房務副總監 平湖卓越鉑爾曼酒店
Guest User
Deluxe King Room
Stayed in Nov 2024
Business travelers
1 review
10.0/10
Outstanding
Posted on Dec 30, 2024
goooood
Response from Property: 親愛的賓客，感謝您選擇平湖卓越鉑爾曼酒店，欣聞您對本次入住體驗表示滿意，這是我們的榮幸，相信您的反饋會給我們及酒店全體員工帶來莫大的鼓舞，也讓我們更有動力為您與更多客人創造難忘的鉑爾曼體驗。再次感謝您的分享，並真誠期待您再度光臨體驗我們更多的產品與服務。謹啟 房務副總監 平湖卓越鉑爾曼酒店
Francis Luo
Premium Deluxe Family Room
Stayed in Aug 2023
Business travelers
12 review
10.0/10
Outstanding
Posted on Oct 3, 2023
Good facility, good staff and service
Response from Property: 親愛的Francis Luo，感謝您選擇平湖卓越鉑爾曼酒店，欣聞您對本次入住體驗表示滿意，這是我們的榮幸，也讓我們更有動力為您與更多客人創造難忘的鉑爾曼體驗。再次感謝您的分享及對酒店的認可，並真誠期待您的再度光臨體驗我們更多的產品與服務。謹啟 賓客體驗經理 平湖卓越鉑爾曼酒店
Guest User
Premium Deluxe King Room
Stayed in Aug 2022
Business travelers
2 review
10.0/10
Outstanding
Posted on Sep 10, 2022
Comfortable stay.. good place
Response from Property: 尊敬的賓客： 感謝您惠賜有關在平湖卓越鉑爾曼酒店的住宿體驗，得知您對我們的肯定十分開心，相信這個反饋會給我們帶來莫大的鼓舞，也會成為我們不斷提高服務質量的源源動力。平湖卓越鉑爾曼酒店坐落於平湖市南市新區核心商圈內，作為平湖市首家雅高集團旗下品牌,致力於為賓客提供高端雅緻、充滿活力且契合國際潮流的酒店體驗。酒店擁有315間具有現代化和時尚設計的客房，4間風格別具的餐廳及大堂吧，為食客呈現國際潮流美食；1500平方米層高達到12米的無柱式大宴會廳及多間獨立的多功能會議廳,彰顯鉑爾曼會議/享趣理念；設備齊全的健身中心及恆温游泳池。無論是商務旅行還是休閑度假，鉑爾曼始終助力賓客平衡掌控，暢意生活。期待您在不久的將來能再次光臨平湖卓越鉑爾曼酒店。 謹啟 賓客體驗經理 平湖卓越鉑爾曼酒店
Dajishiwan
Deluxe Twin Room
Stayed in Aug 2022
Travel with friends
3 review
10.0/10
Outstanding
Posted on Oct 19, 2022
dina.chaojibucuo xiacihaihuilairuzhu
Response from Property: 尊敬的賓客： 感謝您惠賜有關在平湖卓越鉑爾曼酒店的住宿體驗，得知您對我們的肯定十分開心，相信這個反饋會給Dina帶來莫大的鼓舞，也會成為我們不斷提高服務質量的源源動力。平湖卓越鉑爾曼酒店坐落於平湖市南市新區核心商圈內，作為平湖市首家雅高集團旗下品牌,致力於為賓客提供高端雅緻、充滿活力且契合國際潮流的酒店體驗。酒店擁有315間具有現代化和時尚設計的客房，4間風格別具的餐廳及大堂吧，為食客呈現國際潮流美食；1500平方米層高達到12米的無柱式大宴會廳及多間獨立的多功能會議廳,彰顯鉑爾曼會議/享趣理念；設備齊全的健身中心及恆温游泳池。無論是商務旅行還是休閑度假，鉑爾曼始終助力賓客平衡掌控，暢意生活。期待您在不久的將來能再次光臨平湖卓越鉑爾曼酒店。 謹啟 賓客體驗經理 平湖卓越鉑爾曼酒店
chenjeffrey
Deluxe King Room
Stayed in Nov 2023
Business travelers
15 review
10.0/10
Outstanding
Posted on Dec 21, 2023
summer
Response from Property: 親愛的賓客，感謝您選擇平湖卓越鉑爾曼酒店，欣聞您對本次入住體驗表示滿意，這是我們的榮幸，相信您的反饋會給我們及酒店全體員工帶來莫大的鼓舞，也讓Summer更有動力為您與更多客人創造難忘的鉑爾曼體驗。再次感謝您的分享，並真誠期待您再度光臨體驗我們更多的產品與服務。謹啟 賓客體驗經理 平湖卓越鉑爾曼酒店
Geshenz
Superior King Room
Stayed in Sep 2024
Family
14 review
4.5/10
Posted on Oct 2, 2024
The service was very bad. I chose to eat at the hotel's Chinese restaurant. Three dishes were served in 20 minutes, and then I had to wait for another 40 minutes before the next few dishes were served. I urged them several times in the middle. At first, they said it was expedited, and then after a long time, they said they were busy today. In fact, I didn't see many customers. Later, they said the box was full or something. Could you have told me earlier? The experience was extremely bad. I uploaded a photo of the time. This state lasted for 49 minutes before the other dishes came.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for sharing your experience and comments about your stay at Pullman Pinghu Excellence. We are sorry that we failed to meet your expectations. Please allow me to express my sincerest apologies. We are aware of the problems you mentioned about service and slow serving in the restaurant. The hotel takes it very seriously. We will immediately take appropriate measures to adjust and rectify the problems you mentioned and prevent them from happening again in the future. I apologize again for not bringing you a perfect experience. I am Webster, the deputy director of housekeeping. If it is convenient for you, please feel free to contact us. We also sincerely invite you to stay in the hotel again to experience our progress!
Guest User
Superior Twin Room
Stayed in Dec 2024
Family
1 review
2.0/10
Posted on Feb 8, 2025
The service attitude is poor, the hotel hygiene is a mess, and it is a five-star hotel. This is the worst experience. Facilities: Dust everywhere Hygiene: Hair is everywhere in the bathroom Environment: The environment is average, there is a KTV next to it, it is very noisy Service: Poor service attitude, shouting
Original TextTranslated by Google
Response from Property: Dear guest, thank you for sharing your experience and comments about your stay at Pullman Pinghu Excellence. We are also very sorry that we did not bring you a perfect experience. Please contact us and let us know the details so that we can make corrections. If it is convenient for you, please feel free to contact us at any time. We also sincerely invite you to stay in the hotel again to experience our progress! Sincerely, Director of Housekeeping Pullman Pinghu Excellence
Benson_yao
Superior King Room
Stayed in Apr 2024
Business travelers
28 review
10.0/10
Outstanding
Posted on May 14, 2024
The room is very big. It is a must-stay hotel when you come to Pinghu. The floor is very high. Breakfast is on the fifth floor. The water from the shower is very comfortable. The mirror light is a little dim. Parking seems to be free.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Pullman Pinghu Excellence. We are honored to hear that you are satisfied with your stay. We believe that your feedback will bring great encouragement to us and all the staff of the hotel, and will also give us more motivation to create unforgettable Pullman experiences for you and more guests. Thank you again for sharing, and we sincerely look forward to your visit again to experience more of our products and services. Sincerely, Deputy Director of Housekeeping Pullman Pinghu Excellence
Guest User
Superior Twin Room
Stayed in Apr 2024
Family
2 review
10.0/10
Outstanding
Posted on May 12, 2024
This time I took my family to Pinghu for fun. After some research, I finally chose the Pullman Excellence Hotel. In the end, I found that it was a very correct choice. The room is warmly decorated, the restaurant dishes are delicious, and the most commendable thing is that the hotel service is very good. From the gate to the front desk to the guest room to the restaurant, every staff member is very enthusiastic. Not only do they greet each other in a friendly way, but they also help and cooperate in time, such as helping to press the elevator, take the luggage, open and close the car door, etc., which is very professional. What touched me most was that when they learned that they were bringing an elderly person to celebrate his birthday, they not only upgraded the room, but also sent a cake. The elderly were very happy and we were very grateful. Pinghu is a very good city and I will come again next time.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Pullman Pinghu Excellence. We are glad to hear that you are satisfied with your stay. We are also grateful for your valuable comments. It is our honor. We believe that your feedback will bring great encouragement to us and all the staff of the hotel, and also make us more motivated to create unforgettable Pullman experience for you and more guests. Thank you again for sharing, and sincerely hope you will come again to experience more of our products and services. Sincerely, Deputy Director of Housekeeping Pullman Pinghu Excellence
Guest User
Deluxe Twin Room
Stayed in Apr 2024
Family
34 review
9.5/10
Amazing
Posted on May 5, 2024
Booked a night during the May Day holiday, Pullman is less than 600 with breakfast included, which I think is quite suitable. The hotel is a little worse than I expected. The room is spacious enough. The facilities are unexpectedly low-end. The only disposable items are toothbrushes and toothpaste, which are in bags and are really disposable. There are no combs, shower caps, etc. The hair dryer is surprising. When Orange Crystal is all Lefen, it still needs to press a button to blow air, which is extremely inconvenient. The slippers are not disposable. The service is quite good, the breakfast variety is OK, but the taste is really not good and does not correspond to the Pullman brand. Originally wanted to make a sample for the Spring Festival, but we gave up when we saw such a chaotic breakfast restaurant. Called one day in advance to ask about the needs and asked not to have the first and last rooms on high floors, and arranged the 29th floor. The view is very good.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing Pullman Pinghu Excellence. We are glad to hear that you are satisfied with your stay. We are also grateful for your valuable comments. It is our honor. We believe that your feedback will bring great encouragement to us and all the staff of the hotel, and also make us more motivated to create unforgettable Pullman experience for you and more guests. Thank you again for sharing, and sincerely hope you will come again to experience more of our products and services. Sincerely, Deputy Director of Housekeeping Pullman Pinghu Excellence