The Westin Siray Bay Resort & Spa, Phuket

The Westin Siray Bay Resort & Spa, Phuket Reviews

The Westin Siray Bay Resort & Spa, Phuket

21/1, 21/3, 21/4, 21/6 Moo 1 T.Rasada, Mueang Phuket, Phuket Province, 83000, ThailandSee Hotel Details
The Westin Siray Bay Resort & Spa, Phuket
The Westin Siray Bay Resort & Spa, PhuketThe Westin Siray Bay Resort & Spa, PhuketThe Westin Siray Bay Resort & Spa, Phuket
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Guest Reviews

8.2/10
Very Good
292 review
Verified reviews
Location8.2
Amenities8.0
Service8.4
Cleanliness8.2
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All reviews(292)
Positive reviews(264)
Reviews with photos/video(141)
Nice sea view(44)
Great swimming pool(36)
Delicious breakfast(36)
Classy environment(22)
Offers pick-up/drop-offs(20)
Perfect for kids(15)
Shower difficult to use(9)
Delicious buffet(4)
Negative reviews(28)
Guest User
Oceanfront View, Guest Room, 2 Double, Pool Access
Stayed in May 2025
Family
1 review
9.5/10
Amazing
Posted on Jul 20, 2025
The service is always awesome at the Westin siray bay. The staff are very kind and helpful. They are very thoughtful. The hotel rooms are good and clean. A great place to stay
Response from Property: Dear Valued Guest,Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed your stay at The Westin Siray Bay Resort & Spa, Phuket. It’s truly rewarding to know that our team’s thoughtful service and the cleanliness of our rooms made a positive impression. We look forward to welcoming you back for another memorable experience.Warm regards,The Westin Siray Bay Resort & Spa, Phuket Team
TOMASZ WOZNICZKO
Oceanfront View, Guest Room, 1 King, Pool Access
Stayed in Feb 2025
Couple
7 review
10/10
Outstanding
Posted on Mar 26, 2025
Very good hotel, beautiful view, very good breakfast, nice service, I recommend.
Response from Property: Dear TOMASZ WOZNICZKO,Greetings from The Westin Siray Bay Resort & Spa, Phuket!Thank you for your wonderful feedback! We are delighted to hear that you enjoyed our beautiful views, excellent breakfast, and nice service. We're thrilled you had a very good experience and appreciate your recommendation.We hope to welcome you back to The Westin Siray Bay Resort & Spa, Phuket for another enjoyable stay in the future.Be Well,Rachata DaengwangThe Westin Siray Bay Resort & Spa, Phuket
Choua
Guest Room, 2 Double
Stayed in Jan 2025
Family
8 review
9.0/10
Great
Posted on Feb 12, 2025
Services at the hotel were also excellent. The only dissatisfaction were, one of our rooms booked, the air conditioning unit was broken or not cool enough, issue was never taken care of. The hotel seems to be old, so it can use some major clean-up to make sure that some of the floor or ground rooms are not musty and moldy smells, shower heads, and bathroom rooms can also use a make-over, shower head not working properly. Otherwise, services and hotel views eere awesome!!
Response from Property: Dear Choua,Greetings from The Westin Siray Bay Resort and Spa, Phuket. Thank you for your 4.5/5 rating and for your detailed feedback. We're pleased to hear you found our services and hotel views awesome!We sincerely apologize for the air conditioning issue in one of your rooms and that it was not resolved during your stay. This is unacceptable, and we will address this immediately with our Engineering team to prevent future occurrences.We also appreciate your feedback regarding the hotel's age and the need for a major clean-up, particularly concerning musty and moldy smells in ground floor rooms, and the condition of the shower heads and bathrooms. We understand your concerns and will share them with our Housekeeping and Maintenance teams to ensure necessary improvements are made.We value your honest feedback and are committed to providing a comfortable and enjoyable experience for all our guests. We hope that despite the issues you encountered, you were still able to appreciate the excellent service and stunning views our resort offers.Be Well,Rachata DaengwangThe Westin Siray Bay Resort and Spa, Phuket
rabi २०२३
Oceanfront View, Guest Room, 2 Double, Pool Access
Stayed in Jan 2025
Family
7 review
7.0/10
Posted on Feb 20, 2025
We booked the pool access room and and it was fun. Breakfast was good. But not in prime location and the beach was not great. The water was not clean like patong and Karon beach
Response from Property: Dear Rabi,Greetings from The Westin Siray Bay Resort & Spa, Phuket!Thank you for sharing your feedback about your recent stay. We're glad to hear that you enjoyed the pool access room and our breakfast offerings.We appreciate your honest comments regarding our location and the beach. While we strive to provide a tranquil escape away from the bustling crowds, we understand that our location may not be ideal for everyone. We do offer a complimentary shuttle service to Phuket Town for our guests' convenience, allowing them to explore other areas and beaches like Patong and Karon.We also acknowledge your feedback about the beach. Our beachfront location is unique and offers stunning views, but we understand that the water clarity and overall beach experience may differ from other popular beaches in Phuket. We are continuously working to maintain the cleanliness and beauty of our beach and surrounding areas.We value your feedback and hope you will consider staying with us again in the future. We would be happy to provide you with more information about our shuttle service and other amenities to enhance your experience.Be Well,Rachata DaengwangThe Westin Siray Bay Resort & Spa, Phuket
Guest User
Guest Room, 2 Double
Stayed in May 2025
Traveling with friends
17 review
3.5/10
Posted on Jun 11, 2025
I would not recommend this hotel. Hotel is really run down and desperate for a renovation. Apart from looking very dated, most parts were not well maintained. The rain was heavy during our stay and the ceiling in the bedroom leaked for 2 days. We were not moved rooms and it took 7 different communication attempts with staff to get it repaired but afterwards there was paint flaking off in the room. A very unpleasant experience. We received an apology fruit platter for the inconvenience. The pool also had lots of damage and safety issues with broker tiles and handles loose. The pool towels were old and falling apart. The service everywhere was very slow and usually ineffective. The breakfast buffet had quite a big selection but was also very disorganised. The whole resort is on steep hills so would not recommend for anyone with mobility issues. There are golf carts for staff to drive you to your room which was necessary when the rain was heavy but usually a long wait to get a cart. There is not much outside the hotel and about 1km walk to the nearest convenience store. The 3000THB deposit per night charged at check in seemed excessive.
Response from Property: Dear Guest User,Greetings from The Westin Siray Bay Resort and Spa, Phuket.Thank you for sharing your detailed feedback about your recent stay.We appreciate your value comments and apologize that your experience did not meet your expectations.We understand your concerns regarding Leaking, Pool damage, Food experience.We appreciate your feedback on these points and are continuously working to improve our services and maintenance. We value your feedback and are committed to learning from your experience to enhance our services for future guests.We hope that despite the challenges you faced during this stay, you were still able to enjoy some aspects of our resort and the beautiful surroundings of Phuket.Be Well,The Westin Siray Bay Resort and Spa, Phuket
Matija
Oceanfront View, Guest Room, 1 King
Stayed in Apr 2025
Traveling with friends
1 review
7.0/10
Posted on Jun 1, 2025
Place is okay for a stay but 15 min away from Phuket town. We haven’t tried amenities so can’t speak of it. We wouldn’t recommend breakfast, not sure whether it was us or something else, but every dish we tried was underwhelming and the buffet was not worth the cost.
Response from Property: Dear Guest User,Greetings from The Westin Siray Bay Resort and Spa, Phuket.Thank you for sharing your detailed feedback about your recent stay.We appreciate your value comments and apologize that your experience did not meet your expectations.We understand your concerns regarding food experience. We appreciate your feedback on these points and are continuously working to improve our services.We value your feedback and are committed to learning from your experience to enhance our services for future guests.We hope that despite the challenges you faced during this stay, you were still able to enjoy some aspects of our resort and the beautiful surroundings of Phuket.Be Well,Hathaitip ChinchanThe Westin Siray Bay Resort and Spa, Phuket
Guest User
Guest Room, 1 King
Stayed in Dec 2024
Couple
1 review
10/10
Outstanding
Posted on Jan 19, 2025
Perfect little get away, away from all The craziness in Phuket.
Response from Property: Dear Guest User,Greetings from The Westin Siray Bay Resort and Spa, Phuket. Thank you so much for your wonderful 5/5 review! We're absolutely delighted to hear that you found our resort to be the perfect getaway from the hustle and bustle of Phuket.We strive to provide a tranquil and relaxing environment where our guests can escape the crowds and rejuvenate. We're thrilled that you appreciated this aspect of our resort and had a wonderful time with us.We appreciate your kind words and hope to welcome you back for another peaceful and enjoyable stay at The Westin Siray Bay Resort and Spa, Phuket in the future.Be Well,Rachata DaengwangThe Westin Siray Bay Resort and Spa, Phuket
Guest User
Oceanfront View, Guest Room, 1 King
Stayed in Sep 2024
Couple
15 review
9.0/10
Great
Posted on Dec 10, 2024
We came here during the low season, so it rained a lot during our stay; nonetheless we still had an incredible time in this beautiful seaside resort. The compound is built on the cliffs, so the area is full of steep hills, but the hotel has buggy drivers to take guests around, and it is a lot of fun riding it. There are 3 swimming pools, we swam in them all and loved the experience. The gym was fully equipped and overlooks the water, making for a great workout. There are several restaurants, and we went to the one that served a traditional Thai tasting menu. The room service experience was less stellar, they forgot our order and after waiting 45 minutes, I had to ring and follow up, and they said they were only starting to prepare the food, which took about an hour and half in the end of waiting time. The portions were also small for the price, so we were still hungry after. One thing to note is that it takes about an hour to get to the airport, so time your commute accordingly if you have a flight to catch.
6/10
Anonymous User
Oceanfront View, Guest Room, 2 Double
Stayed in Sep 2024
Family
5 review
5.5/10
Posted on Oct 24, 2024
The hotel room are old with poor maintenance, their towels are worn off, the rooms we stayed have broken shower heads, and bathtub tap, we requested to change a new room, and it turned out the other room have broken rains shower head. This is not a 5 stars hotel standard, disappointing.
Guest User
Guest Room, 1 King
Stayed in Feb 2025
Couple
1 review
8.5/10
Very Good
Posted on Mar 8, 2025
Overall good stay. The only issue is that our room did not have one bed lamp and some components in the bathroom were broken. Not a deal breaker but cannot give excellent review for that.
Response from Property: Dear Guest User,Greetings from The Westin Siray Bay Resort and Spa, Phuket. Thank you for your 4.2/5 rating and for taking the time to share your feedback. We're glad to hear you had an overall good stay with us.We apologize for the inconvenience caused by the missing bed lamp and the broken components in the bathroom. We appreciate you bringing these issues to our attention, and we will address them with our Housekeeping team to ensure they are resolved for future guests.We strive to provide all our guests with a comfortable and enjoyable experience, and we regret that these issues detracted from your stay. We hope you enjoyed the other aspects of our resort, such as our beautiful location, friendly staff, and excellent amenities.Thank you again for your feedback. We value your comments and hope to have the opportunity to welcome you back for an even better experience in the future.Be Well,Rachata DaengwangThe Westin Siray Bay Resort and Spa, Phuket
Guest User
Guest Room, 1 King
Stayed in Jan 2025
Business traveler
28 review
10/10
Outstanding
Posted on Mar 9, 2025
Excellent private resort. Best food ever. Place is on a hill so if you like running you can get good elevation workout.
Response from Property: Dear Guest User,Greetings from The Westin Siray Bay Resort and Spa, Phuket. Thank you so much for your fantastic 5/5 review! We're absolutely thrilled you had such a wonderful experience and found our resort to be excellent.It's fantastic to hear you enjoyed the privacy and tranquility of our location. We're especially delighted that you loved our food – we take great pride in offering delicious dining options for our guests. And we're quite amused by your observation about the hill providing a good elevation workout for runners! We're fortunate to have such beautiful natural surroundings.We appreciate your feedback and hope to welcome you back for another exceptional stay at The Westin Siray Bay Resort and Spa, Phuket in the future.Be Well,Rachata DaengwangThe Westin Siray Bay Resort and Spa, Phuket
Zaruhi Badalyan
Oceanfront View, Guest Room, 2 Double
Stayed in Jul 2024
Traveling with friends
19 review
10/10
Outstanding
Posted on Aug 10, 2024
I have a great experience with this hotel. The staff were friendly,helpful and very kind. The area was so clean, convenient for everyone.There were three big pools,so you have the choice. Rooms so clean and comfortable, specially the beds☺️, the balcony was convenient for coffee breaks. The breakfast was great, so many things to choose from, different kinds of cuisine and the time for breakfast was perfect from 6:30 to 11:00. The only disappointment was the beach area , cause so many stones and shells in the water. It’s impossible to swim ,but the hotel provides special swim shoes, besides you can enjoy the kayaking. Thank you for the great stay💜
6/7
I-f-r-i-t-s
Oceanfront View, Guest Room, 1 King, Pool Access
Stayed in Jul 2024
Couple
9 review
10/10
Outstanding
Posted on Aug 22, 2024
Got an upgrade , Got a villa , Got a meal with complimentary, what more can i said : Thanks Westin Mgmt 😘
Guest User
Guest Room, 1 King
Stayed in Dec 2024
Traveling with friends
7 review
10/10
Outstanding
Posted on Mar 8, 2025
I absolutely loved this hotel! It was stunning and our rooms were upgraded for a very reasonable price. It’s the best hotel I’ve stayed at in Phuket by far!
Response from Property: Dear Guest User,Greetings from The Westin Siray Bay Resort and Spa, Phuket. Thank you so much for your glowing 5/5 review and for sharing your enthusiasm! We're absolutely delighted to hear that you absolutely loved our hotel and that it was the best you've stayed at in Phuket.We're especially pleased that you found the room upgrade to be a great value. We always strive to provide our guests with exceptional experiences and comfortable accommodations.We appreciate your kind words and are thrilled that you had such a positive experience at The Westin Siray Bay Resort and Spa. We hope to have the pleasure of welcoming you back for another wonderful stay in the future.Be Well,Rachata DaengwangThe Westin Siray Bay Resort and Spa, Phuket
Guest User
Guest Room, 1 King
Stayed in Jun 2024
Couple
6 review
9.5/10
Amazing
Posted on Jul 15, 2024
This was one of the best hotels my husband and I have ever stayed at! The views, services, amenities and food were all outstanding! It is a bit of a drive from Phuket airport, but so worth it. Convenience stores were about a 10min drive away, but the taxis (which wait outside the hotel) were incredibly cheap. The hotel also offered amazing tours and day-trips at affordable prices. Thank you so much to the kind and amazing staff who were always so warm and friendly and even upgraded our room with no hassle! Best place to spend your summer vacation!