Wyndham Sea Pearl Resort, Phuket Reviews

Overall was good but the room service was 👎🏾👎🏾👎🏾. Have to call many times to get your call attended.

“It’s been 8 years since my last stay at this hotel, and unfortunately, I was quite disappointed this time around. Room service took nearly 2 hours to arrive, and the breakfast options were very limited compared to what they used to offer or what you’d expect from other hotels. The rooms feel outdated, and several facilities are no longer available. Sadly, I won’t be returning.”

**Review: Disastrous Experience at Wyndham Sea Pearl Resort Phuket** Our recent stay at the Wyndham Sea Pearl Resort Phuket was deeply disappointing and frustrating. We booked 2 rooms hence I'm giving a review for both rooms. Review for room 1 DELUXE KING ROOM: To begin with, the room my sister was initially given bore no resemblance to the photos on the website. When I raised this issue with the staff, they dismissed it, attributing the discrepancy to an error by their agent. This is simply UNACCEPTABLE FALSE ADVERTISING. The floor in the balcony creaked with every step, the jacuzzi was filthy, the room smelled stale, and the bath tub water came out yellow. Additionally, there were men loitering outside her room, which made me feel unsafe for her and compelled me to request a room change. The new room finally matched the photos, but it was a DOWNGRADE with no bath tub, and the jacuzzi in the next room was still dirty. Even the deluxe twin room in the website stated it should have a bath tub. When asked, they said the reason was because the room already has jacuzzi and has pool view. After all the inconvenience, my sister was left with a room that was inferior to what she had originally booked. Again, this is simply unacceptable. It has made her check out one night early. -- Review for room 2 ONE BEDROOM SUITE: The issues didn’t stop there. In the other room we booked, the bathtub tap wasn’t working. I called reception at 10PM and was told someone would be sent immediately. After waiting for 20 minutes, I called again, only to be informed that it would take another 10-15 minutes. If I had known I would be waiting over 30 minutes, I would have showered and gone to bed. I eventually canceled the request, only to find out that the hairdryer was also broken. I called reception again, and instead of addressing the hairdryer issue, they sent someone to fix the bathtub at 11 PM. The receptionist either didn’t understand my request or chose to ignore it, which was incredibly frustrating. While fixing the bathtub, the water finally came out but it was dirty brown in color. I didn't even use the bathtub due to the disgusting color but my skin have rashes now probably because the shower water and jacuzzi is also dirty. Further, this room lacks maintenance as the 2 TVs were old. The white sofa is visibly old and torn. The bedsheets felt cheap. Moreover, some of the female receptionists were unprofessional and rude, which further compounded the poor experience. The lack of basic customer service and dismissive attitude were unacceptable. The only better service I received were from Daino and Zaina who dealt with us with courtesy and professionalism. The service from the car driver was also good. Location is also inconvenient and far from everything else. Overall, our stay at Wyndham Sea Pearl Resort Phuket was one of the worst hotel experiences we've ever had. The lack of professionalism, poor room conditions, and unhelpful staff made our stay extremely unpleasant. I would strongly advise others to avoid this hotel. Don't even think about getting Club Wyndham. So disappointed this has definitely changed our views of the WYNDHAM reputation.

Worst experience of my life ever. I booked 2 pool access suite rooms for 4 days. Worst decision ever. You can get much more good properties in 10k. Only first day pool jacuzzi worked and next 3 days it didnt work. Even after complaining multiple times they cudnt fix it. Next worst part is the tub in room is very dirty and filled with dead cockroaches around it. Even the water is worst. Dont ever go in that dirty water. Water is pale yellow. Worst reception staff. They have zero manners. They treat you like you are their servants. They speak rude with you, argue and even threat you that they will call police. Dont waste your money in this property.

Through my own choices I ended up booking three times for my 5 night stay so I will have 3 reviews I’m assuming. The first booking is for one night so I will give this review for the first night. This resort is at a fair price point in my opinion as of when I made my reservations. Now for the details: Cleanliness - good but not great. Didn’t have any issues with the bath water like some other posts but did have issues with mosquitoes. The half bath of the one bedroom suite has a serious mosquito issue that I’ve notified them about. Not sure where they were coming in but somewhere in the half bath to the point that I would not go in to use it at all. They allowed me to move to another room for the 2nd night so I’ll write a separate review for that one. In the meantime, if you are given room D-204 please be aware and ask them if they have corrected the mosquito issue in the half bath. Location - good. I prefer not to sleep in the middle of Patong although it is more convenient to be close to all the stores so this part is good for me especially when the hotel provides a shuttle to Patong. The property is on a hillside so there’s plenty of greeneries but it’s also challenging going up and down the hill when walking to and back from the hotel restaurants and pools. Service - good. They were accommodating when I asked to move to another room due to the mosquito issue. They were also good to provide hand towels and wash clothes however I’ve never had to ask for any hotel to provide them after checking in. They were expected to be there already. Amenities - excellent. The hotel provides shuttle to Patong. They have restaurants that are higher but not too overpriced. They have plenty of pools. There’s a spa and a gym onsite. Even an ATM! I take reviews seriously and don’t do reviews on places that I haven’t used myself at least once and preferably twice. It is intended to help future customers and also for the hotel to correct issues.

Bathroom, handles broken, TV no programs to watch, jacuzzi’s dirty, overall hotel needs an asset enhancement

good to stay here. nice environment nice people and nice food！

The location is somewhat distant from Patong, so renting a bike or car is recommended. The property requires refurbishment. While the mattress is firm and of good quality, the walls are quite thin, allowing you to clearly hear conversations from neighboring rooms

I loved loved loved my stay at this hotel, the staff were very helpful and the private jacuzzi was my favorite thing. The atmosphere of the hotel is also very relaxing, they have beautiful greenery everywhere as well as ponds and pools. Would 100% recommend.

should have read the reviews before booking. my bad. the stay was okay however they placed us at the other end of the resort, up a steep hill and when we want to go for breakfast, its all the way on the other end of the resort which took us 15mins walk. not worth it. cleanliness wise: theres a lot of dust mites at random places, lizards, spiders and lots of mosquitos. i didnt even dare to use the bathtub. the toilet flush was weak too. on my second day, the cleaner came to do my room when i remembered i put a DND sign on it, fine i'll forgive that but they didnt even refill up the toiletries like soap. they just did the bed and thts all 🙄 breakfast was good, no comments. overall, the resort was rundown and would not recommend this place to friends and will also not come back.

Thanks, good rate and a little late check out is no problem..... great stay!

From the moment I entered the hotel, I was shocked by the reception service. No one came to help me with my luggage. Additionally, the staff was unprofessional and rigid when handling certain requests, like providing a baby cot. They also insisted on either taking my passport or a 4,000 Baht deposit as a guarantee, something I’ve never experienced in other hotels I’ve stayed at. Upon entering the room, I was even more disappointed. The furniture was old and wooden, and there were many insects. You couldn’t even open the balcony door due to the bugs. I’ll attach photos as proof. The bedroom was extremely uncomfortable, and I woke up more than ten times during the night. Overall, the hotel is uncomfortable in every aspect, and I do not recommend it. من لحظة دخولي الفندق، انصدمت من تعامل الاستقبال. ما حدا اجا يساعدني بشناتي. فوق هيك، تعامل الموظفين كان غير احترافي وجاف بالتعامل مع بعض الطلبات، مثل طلب سرير للأطفال. كمان طلبوا مني يا جواز سفري أو ٤ آلاف بات كضمان، وهو شي ما واجهته بأي فندق نزلت فيه من قبل. ولما دخلنا الغرفة، كانت الصدمة أكبر. الأثاث كان قديم وخشبي، وكان في كتير حشرات، وما فيك تفتح باب البلكون بسبب الحشرات. رح أرفق الصور للتوضيح. غرفة النوم كانت غير مريحة نهائيًا، وصحيت من النوم أكتر من عشر مرات. بشكل عام، الفندق غير مريح من كل النواحي وما بنصح فيه أبداً.

I really loved the staff in this hotel. If you have problems, they are more than willing to help you 🥰❤️ just like the instance that my phone was left in the taxi. They called the taxi driver and brought it back to me. ❤️ I’ve never been disappointed, it’s really indeed a 5-star hotel experience 🥰🔥🥰 Thank you so much for the whole staff, really enjoyed my entire stay 🤩🤩🤩 keep it up guys ❤️ When I’ll be back in Phuket, I will definitely stay here 🎉

Nice and quiet place.. no much activities …………………………………..