Marina Gallery Resort-KACHA-Kalim Bay by Sugar Marina Boutique Hotels Reviews
Marina Gallery Resort-KACHA-Kalim Bay by Sugar Marina Boutique Hotels
326/13, Kalim Beach, 13 Phrabaramee Rd, Pa Tong, Kathu District, Kathu, Phuket Province, 83150, ThailandSee Hotel Details
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1 night
Guest Reviews
8.9/10
Very Good
149 review
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Verified reviews
Location8.5
Amenities8.8
Service9.1
Cleanliness9.1
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All reviews(149)
Positive reviews(139)
Reviews with photos/video(59)
Great swimming pool(20)
Well designed(14)
Classy environment(13)
Nice sea view(9)
Large rooms(9)
Well decorated(8)
Perfect for business trips(6)
Tasty food(5)
Negative reviews(10)
Jonathan Waller
Deluxe Room
Stayed in Nov 2024
Couple
84 review
10/10
Outstanding
Posted on Dec 26, 2024
Very nice building with good facilities and super friendly and accommodating staff. Would definitely recommend.
Response from Property: Dear Jonathan Waller,Thank you for your fantastic review and perfect rating. We're thrilled to hear that you enjoyed the building, facilities, and the friendliness of our team. Your recommendation means a lot to us, and we hope to welcome you back for another great stay.Best regards,Sugar Marina Team
Brja’as
Deluxe Room With Pool Access
Stayed in Dec 2024
Traveling with friends
27 review
7.0/10
Posted on Jan 21, 2025
Nice hotel
Amazing room ball access
The issue only the hotel location
Response from Property: Dear Guest,Thank you for sharing your feedback. We're happy to hear that you enjoyed the room and its amenities. We understand that the location did not fully meet your expectations, and we appreciate your thoughts on this. We hope you had an overall pleasant stay, and we look forward to welcoming you again.Best regards,Sugar Marina Team
Tetiana
Deluxe Room
Stayed in Dec 2024
Couple
5 review
9.5/10
Amazing
Posted on Feb 6, 2025
The hotel is very clean, stuff is friendly. The location is nice, but it’s quite uncomfortable to walk to the nearest shop or massage place coz of the road and traffic. So each time we called taxi to the nearest beach coz the shuttle was not comfortable for us to wait. Breakfast was like Chinese style as I can say, no cheese, two types of sausages, different egg styles ( which is nice! And they make it especially for you ) coffee is quite good. So only I would recommend them to change is more often set a shuttle bus and add some cheese and antipasti to the breakfast, lol 😅
Response from Property: Dear Guest,Thank you for your kind feedback. We are glad to hear that you appreciated the cleanliness, the friendly staff, and the breakfast. We also value your suggestions regarding the shuttle bus service and breakfast variety, and we will certainly take them into consideration for future improvements. We hope to have the opportunity to welcome you back.Best regards,Sugar Marina Team
Denise Lim
Deluxe Room With Pool Access
Stayed in Dec 2024
Couple
7 review
7.5/10
Posted on Apr 1, 2025
Everything about this hotel is nice but it is pretty old hotel. And very very far from city center. Prepare to pay minimally 300 baht to get to the center
Response from Property: Dear Denise Lim,Thank you for your feedback. We’re glad to hear that you enjoyed the cleanliness and service at the hotel. We sincerely apologize if the location was not as convenient for you. We do strive to provide a peaceful and relaxing environment, and we appreciate your understanding. We will take your feedback into account as we continue to enhance our guest experience.We hope to welcome you again for a better experience in the future.Warm regardsSugar Marina Team
Alesya
Deluxe Room
Stayed in Dec 2024
Solo traveler
6 review
10/10
Outstanding
Posted on May 4, 2025
This hotel is just so beautiful. The reception, swimming pool and dining areas are just wonderful.
The whole stuff was very friendly and helpful. I needed to move to a new room and they did it as quickly as possible. I would definitely come back there!
Response from Property: Dear Alesya,Thank you so much for your kind words! We’re thrilled you enjoyed the beautiful facilities and experienced friendly, helpful service throughout your stay.We’re glad we could assist with your room change quickly, and we truly look forward to welcoming you back again.Best regards,Sugar Marina Team
Hanadi
Family Suite
Stayed in Dec 2024
Family
2 review
10/10
Outstanding
Posted on Jan 17, 2025
One of the best hotels is to stay in Phuket. I liked the treatment of the staff very much. I advise everyone to try staying in it.
Response from Property: Here’s a suggested response to the review:Dear Hanadi,Thank you for your wonderful review. We're thrilled to hear that you had such a positive experience with us and enjoyed the service from our team. We greatly appreciate your recommendation and hope to welcome you back to Sugar Marina on your next visit to Phuket.Best regards,Sugar Marina Team
Widya Amir
Deluxe Room
Stayed in Nov 2024
Family
5 review
10/10
Outstanding
Posted on Dec 27, 2024
Wow! My room at Marina Gallery Resort was so cool because it had pool access! I could just open the door and jump right into the pool. The pool was super fun, and I spent so much time swimming and playing with my family. It felt like my own private swimming pool since it was right outside our room! The water was warm and clear, and there was a part of the pool where I could sit and play with my toys. I loved that.
The room was really nice and clean, with lots of space to spread out my stuff. My parents liked that the room was cozy, and I liked that the view from our room was amazing. I could see the bay and lots of trees, and it felt really peaceful. It wasn’t too loud, so I could take a nap after swimming!
The hotel is in a good spot because it’s not too close to the busy area, so it was quiet. But when we wanted to go to the beach, it wasn’t far at all. My mom said the hotel was really pretty and new, so everything looked bright and fresh.
The only thing I didn’t like was that the hill to the hotel was a little steep, and we had to walk up it sometimes. But I didn’t mind because I had a fun time in the pool. Also, the breakfast was yummy, but after a few days, it felt the same. Maybe if they had different food every day, it would be even more fun to try new things!
I think the best part was the pool. I wish I could stay here forever and swim every day!
Response from Property: Dear coxsxrew,Thank you for your wonderful review! We're so happy to hear that you and your family had such a fun time with the pool access and enjoyed the peaceful surroundings, spacious room, and beautiful views. We're also glad you liked the breakfast, and we appreciate your suggestion for more variety. We will take that into consideration for future improvements. We hope to welcome you and your family again for more great memories at the pool!Best regards,Sugar Marina Team
Yesui
Family Suite
Stayed in Mar 2024
Traveling with friends
6 review
8.0/10
Very Good
Posted on Apr 20, 2024
Apart from location its good. We stayed for 3 nights. Nice pool view specifically during night it shines.
Response from Property: Dear Yesui,Thank you for your review! We're glad you enjoyed the pool view, especially at night. We understand the location might not be ideal for everyone. We hope to welcome you back for another great stay!Marina Gallery Team
Sergei 谢尔盖
Deluxe Room With Pool Access
Stayed in Dec 2024
Traveling with friends
20 review
8.0/10
Very Good
Posted on Feb 2, 2025
Nice hotel, lovely interior, beautiful view from mountain.
Response from Property: Dear Sergei,Thank you for sharing your experience. We are glad to hear that you enjoyed the hotel, the lovely interior, and the beautiful view. We appreciate your feedback and hope to welcome you back for another great stay.Best regards,Sugar Marina Team
Suzusen
Deluxe Room With Sea View
Stayed in Dec 2023
Solo traveler
3 review
8.5/10
Very Good
Posted on Feb 1, 2024
Every thing was good👍
Response from Property: Dear Suzusen,Thanks for the sweet and simple feedback! Thrilled to hear everything was good. Can't wait to host you again for more great times!Marina Gallery Team
Teerisara
Deluxe Room With Sea View
Stayed in Feb 2024
Couple
12 review
10/10
Outstanding
Posted on Mar 23, 2024
Don’t have anything to say. Excellent room with wonderful view and staff members are helpful
Response from Property: Dear Teerisara,Thank you for your kind words! We're glad you enjoyed the excellent room and wonderful view. We appreciate your feedback and hope to welcome you back soon!Marina Gallery Team
Warren82
Deluxe Room With Pool Access
Stayed in Jul 2023
Couple
5 review
9.0/10
Great
Posted on Aug 26, 2023
Stayed pool access room for 2 days with breakfast and it was an amazing experience, the location which wasnt too far off patong beach, interior, balcony view, service is just as good imo. Away from the hustle bustle it’s a little bit on top of a hill . The swimming pool is huge and has such beautiful views day & night. Definitely a place to stay. Will return in future.
Response from Property: Dear Warren,Thank you for sharing your wonderful experience! We're thrilled to hear that you enjoyed your stay in our pool access room with its stunning views and convenient location. We look forward to welcoming you back in the future for another fantastic stay!Marina Gallery Team
Eileen Keng
Deluxe Room With Pool View
Stayed in Jun 2023
Couple
4 review
5.5/10
Posted on Jul 11, 2023
Service is super basic, check in and out is slow, and breakfast is mediocre.
I would say it’s more 3-star hotel quality.
Response from Property: Dear Eileen Keng,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We are constantly working to improve our services, and your comments will be taken into consideration to enhance our guest experience. We hope you'll consider staying with us again in the future to witness the improvements we've made.Marina Gallery Team
Frank66
Deluxe Room With Pool View
Stayed in Dec 2023
Couple
10 review
10/10
Outstanding
Posted on Jan 9, 2024
Beautiful boutique hotel set high up in Kalim away from the noise and crowds of Patong, yet only a short car or motorbike ride into Patong Beach and Bangla Road nightlife. The hotel itself is modeled upon a European building from a bygone Era with a style and sense of Art Deco. We actually did our pre wedding photo shoot here simply for the fact it provided so many good backdrops. Staff are courteous and friendly and the hotel is well maintained. There is a restaurant on site, but also plenty of other places to eat within a short walking distance down at the road leading into Patong.
Response from Property: Dear Frank66,Thank you for your kind words! We're thrilled that you enjoyed our beautiful boutique hotel in the peaceful setting of Kalim. It's fantastic to hear that our European Art Deco style and unique ambiance provided a great backdrop for your pre-wedding photo shoot. We appreciate your compliments about our courteous and friendly staff, as well as the well-maintained facilities. We hope to welcome you back again soon for another memorable stay.Marina Gallery Team
Yuna1703
Deluxe Room With Pool View
Stayed in Jun 2023
Couple
1 review
8.0/10
Very Good
Posted on Jul 10, 2023
We’ve spent 5 nights in the hotel and overall enjoyed our stay. Food in restaurant is very good, we kept ordering it as room service. Amenities is ok, decorations of hotel are great. Only walls are very thin and not soundproofed. It felt like we’re not alone in the room and we’ve heard everything goin on with neighbors. We weren’t notified that our room has a connecting door and it made noice even worse. But the way reception handled our situation is the end is very professional and client oriented.
Be aware that hotel is pretty far from all the places you may wanna go as tourist. They have a free shuttle to Patong but it’s not a comfortable ride. Anyway worth a price.
Response from Property: Dear Yuna1703,Thank you for your valuable feedback and for choosing to stay with us. We're delighted to know that you enjoyed the food and amenities at our hotel. We apologize for any inconvenience caused by the thin walls and noise from neighboring rooms. Your comments have been noted, and we'll strive to improve the soundproofing in our rooms. We appreciate your kind words about our reception team, and we're committed to providing a professional and client-oriented service. Regarding the location, we understand your concern, and we do offer a free shuttle to Patong for our guests' convenience. We hope to welcome you back in the future and provide an even better experience. Thank you for your support!Marina Gallery Team