Novotel Phu Quoc ResortNo. 3 of Gourmet Hotels in Phu Quoc Island
Novotel Phú Quốc Resort
Sonasea Villas and Resort, Duong Bao Area, Phu Quoc Special Zone, Duong To, Phu Quoc Island, An Giang Province, Vietnam
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Rooms (104)
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9.0/10
Guest User
8.5/10
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Exterior (31)
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8.5/10
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9.0/10
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Dining (69)
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10/10
Christine_MM
10/10
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Leisure & Recreation (72)
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10/10
瑩姐姐
10/10
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Business Facilities (15)
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Public Areas (25)
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10/10
신짜오
10/10
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User Uploads (183)
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9.0/10
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9.0/10
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9.0/10
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10/10
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9.0/10
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9.0/10
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Near Hotel (25)
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8.5/10
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9.5/10
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1 night
Guest Reviews
8.7/10
Very Good
723 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.2
Amenities8.5
Service8.6
Cleanliness8.6
Rong Chan
Superior Double Room
Stayed in Sep 2025
Traveling with friends
2 review
9.5/10
Amazing
Posted on Oct 29, 2025
Staff are really friendly and there are many stuffs to play with. The pool and the sea is very clean. There's a night market nearby and convient location.
Response from Property: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Novotel Phu Quoc Resort.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Novotel Phu Quoc Resort Management Team.
TM01
Superior Twin Room with Ocean View
Stayed in Sep 2025
Family
14 review
9.0/10
Great
Posted on Oct 8, 2025
Friendly staff
Very nice breakfast with lots of choices
Two swimming pools. One is at the beach next to the bar. Pool, bar and beach; perfect combination.
Response from Property: Dear Mr. Li,Thank you for taking the time to tell us about your experience at the Novotel Phu Quoc Resort.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Novotel Phu Quoc Resort Management Team.
Christine_MM
Superior Twin Room
Stayed in Aug 2025
Family
2 review
10/10
Outstanding
Posted on Sep 25, 2025
We had a few very relaxing days at the Novotel Resort. We loved thr pool by the beach (and the pool bar 😂) as well as the Pickleball courts (was our first time playing) and the proximity to the night market, cafes, restaurants and spas all in walking distance.
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Phu Quoc Resort Management Team.
elauw
Superior Suite
Stayed in Aug 2025
Couple
28 review
10/10
Outstanding
Posted on Sep 15, 2025
This is the first time to visit PQC and stay in Novotel. The room is spacious and has a stunning sea view. Swimming pool is great and just located next to the beach.
Frontdesk staff Hien and Ngoc are very helpful and help me to arrange a late check out as I hv to catch up the flight in the evening.
I will recommend friends to stay here.
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Phu Quoc Resort Management Team.
Guest User
Superior Double Room
Stayed in Aug 2025
Solo traveler
1 review
8.0/10
Very Good
Posted on Sep 6, 2025
The hotel room is spacious and the facilities are well maintained. The staff are very friendly as well.
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Phu Quoc Resort Management Team.
M23776****
Superior Double Room
Stayed in Jul 2025
Family
1 review
10/10
Outstanding
Posted on Aug 30, 2025
1. **Location**: Located in the central part of Phu Quoc Island, it's approximately 10 kilometers from the airport. We arranged a 7-seater airport transfer through the hotel for 300,000 VND, which is about 80+ RMB. It's also about 20-30 kilometers away from Duong Dong town, the northern amusement parks, and the southern Sunset Town.
2. **Hotel Facilities**: Overall, it meets the standards of an entry-level five-star hotel. The rooms are clean, and all facilities and amenities are well-appointed. The swimming pool is also very clean, and the staff were incredibly friendly and helpful. The king-size rooms feature a 2-meter king bed and a sofa.
3. **Beach**: We visited at the end of August, during the rainy season, and were affected by a typhoon. It rained every day, with a mix of sunny and rainy spells. The waves in the sea were quite strong, making it unsuitable for swimming. The sand on Long Beach is yellowish, similar to Yalong Bay in Sanya, but it's still quite fine and considered clean.
4. **Hotel Surroundings**: Right opposite the hotel entrance is the Sonasea Night Market, offering numerous dining and shopping options. We highly recommend Sen Vietnam Restaurant, a Vietnamese eatery where both the pho and spring rolls are delicious. A meal for six people cost about 1,000,000 VND, which is approximately 300 RMB. There's also a Korean seafood restaurant called Mr. Seafood, which offers great taste and excellent value for money. For 3,720,000 VND (equivalent to 1,100 RMB), we had: two lobsters (total 1KG, one with garlic butter sauce, one cheese-baked), 1KG large tiger prawns (half stir-fried with garlic butter, half grilled with garlic butter), 1KG crab with Singapore sauce, 1KG stir-fried squid, and 1KG cheese-baked scallops. They also included two portions of fried rice, two vegetable dishes, two boxes of fruit, and two 1-liter cans of beer. This price was only half of what we'd pay in the south, so much so that after we moved to the southern part of the island, we took a taxi back just to eat there again!
5. **Transportation**: You can use Grab for taxis, or hail a taxi directly at the hotel entrance, where prices are clearly displayed. We hired a 7-seater car for most of the day for 900,000 VND, which is about 250 RMB. A one-way trip to the south cost around 200,000 VND.
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6/10
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Phu Quoc Resort Management Team.
khkaren
Superior Twin Room with Ocean View
Stayed in Jul 2025
Family
10 review
10/10
Outstanding
Posted on Aug 29, 2025
The hotel is very nice. It is around 15 mins away from the airport. It is just opposite to Sonasea Night Market which lots of foods, leisure and massage shops.
The facilities is good. We love the swimming pool and kid's club. The food in breakfast buffet is nice with lots of choice - I love the Pho!
The staff is friendly and helpful. They helped us to arrange cab with cheaper price than Grab - so nice!
All in all, it is a very recommended hotel to stay when in Phu Quoc.
Response from Property: Dear khkaren,We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Phu Quoc Resort Management Team.
Guest User
Superior Double Room
Stayed in Jul 2025
Family
2 review
10/10
Outstanding
Posted on Aug 21, 2025
Room is clean, staff is nice ,breakfast buffet with variety choices of food,swimming pool is nice.kids club staff is nice with many complimentary activities.
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Phu Quoc Resort Management Team.
Guest User
Superior Twin Room
Stayed in Jul 2025
Family
4 review
10/10
Outstanding
Posted on Aug 9, 2025
We enjoyed at this hotel as a family and found it very convenient for our needs. The location made it easy to explore nearby attractions and travel around. The breakfast offered was delicious and had a great variety, which the whole family appreciated to start each day right. The hotel staff were welcoming and attentive, making our stay comfortable and enjoyable. Overall, it was a perfect choice for a family getaway, and we would happily stay here again!
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Phu Quoc Resort Management Team.
MonSeguin
Superior Suite
Stayed in Jul 2025
Family
10 review
10/10
Outstanding
Posted on Aug 14, 2025
This was the most beautiful hotel we have ever stayed at. It is a mix of luxury and comfort. The staff are super accommodating, the rooms are pristine, and the pools are glorious. I have been to many breakfast buffeta, but none come even close to this variety of food! I will definitely come back here, we'll see you soon.
6/8
Response from Property: Dear Valued Guest,We very much appreciate your comments regarding your stay at the Novotel Phu Quoc Resort.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Novotel Phu Quoc Resort Management Team.