Heeton Concept Hotel Pattaya by Compass Hospitality Reviews

Response from Property: Dear Ivantz,Thank you very much for your excellent rating and detailed feedback! We’re happy to know you enjoyed a peaceful stay away from the busy areas, appreciated the nearby mall and amenities, and found the room clean and spacious with a balcony. It’s great that the breakfast and facilities like the spa, gym, and pool made your staycation enjoyable, especially for families with kids.We look forward to welcoming you and your family back to Heeton Concept Hotel Pattaya by Compass Hospitality.Best Regards,Wimon PHALEECluster Front Office Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback with us. We’re glad to hear you appreciated our convenient location and the variety offered at the breakfast buffet.However, we sincerely apologize for the condition of the room and the mosquito issue you encountered. Your comments have been shared with our housekeeping and maintenance teams to ensure immediate improvements and to prevent such occurrences in the future.Your experience is important to us, and we hope to have the opportunity to provide you with a much better stay on your next visit.Best Regards,Wimon PHALEECluster Front Office Manager

Response from Property: Dear Junya,Thank you very much for taking the time to share your detailed feedback following your stay in our Deluxe King Room.We’re delighted to hear that our staff, especially the bellman, provided excellent service and made helpful recommendations. It’s wonderful to know that our pet-friendly policy was one of the reasons you chose to stay with us and that you truly appreciated it.We do sincerely apologize for the noise disturbances caused by other guests, and we completely understand how this impacted your comfort. Your suggestion regarding the improvement of soundproofing is invaluable, and we will be sharing this with our management team as part of our ongoing efforts to enhance our guests’ experience.Thank you once again for your thoughtful comments. We hope to welcome you and your pet back in the future and provide an even more enjoyable and peaceful stay.Warm regards,Tabwarang YINDEECluster Assistant Front Office Manager

Response from Property: Dear Guest,Thank you for your feedback! We are delighted to hear that you had a good stay with us and appreciated the kindness and excellent service from Phet and Fern. We’re also glad you enjoyed the breakfast, swimming pool, and the comfort of the room. We truly value your input regarding the bathroom, and we will look into ways to improve this area for future guests.We hope to welcome you back to Heeton Concept Hotel Pattaya soon!Best regards,Tabwarang YindeeCluster Assistant Front Office Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback!We are pleased to hear that you enjoyed our friendly staff, great swimming pool, and the overall experience at Heeton Concept Hotel Pattaya. We also appreciate your constructive comment regarding the road access, and we will look into how we can improve the ease of access for our guests.We hope to welcome you back soon for another enjoyable stay.Best Regards,Tabwarang YINDEECluster Assistant Front Office Manager

Response from Property: Dear Gunrunner,Thank you for sharing your great experience with us! We're delighted to hear that our friendly staff, comfortable and clean rooms, and convenient location met your expectations. It’s wonderful to know that you found it easy to get around with TukTuks as well. We truly appreciate your kind words and look forward to welcoming you back soon!Best regards,Wimon PhaleeCluster Front Office Manager

Response from Property: Dear Valued Guest,Thank you very much for your kind review and for rating us. We’re delighted to hear that you enjoyed your stay in our Deluxe Family Room and especially appreciated our service, surroundings, and amenities.Your feedback is greatly appreciated and serves as encouragement for our team to continue delivering exceptional experiences.We hope to welcome you back to Heeton Concept Hotel Pattaya by Compass Hospitality very soon!Warm regards,Tabwarang YINDEECluster Assistant Front Office Manager

Response from Property: Dear Pradip Mukundbhai,Warm greetings from Heeton Concept Hotel Pattaya by Compass Hospitality.Thank you for taking the time to share your feedback. We are very sorry to hear about your unpleasant experience during your stay, and we sincerely apologize for the inconvenience and disappointment caused.Please rest assured that we take your comments seriously. We deeply regret that the situation involving the broken glass was not handled with the professionalism and courtesy our team strives for. It is never our intention to make our guests feel disrespected or uncomfortable. Your feedback has already been shared with our management and training teams for immediate review and retraining, particularly regarding guest interaction, handling of incidental charges, and respectful communication.While we are pleased to know that you found the hotel facilities good, we sincerely regret that the overall service did not meet your expectations. We do hope that you might consider giving us another opportunity to better serve you in the future.Once again, please accept our sincere apologies.Kind regards,Wimon PhaleeCluster Front Office ManagerHeeton Concept Hotel Pattaya by Compass Hospitality

Response from Property: Dear Valued Guest,Thank you very much for your perfect rating and thoughtful feedback! We're pleased to hear that you enjoyed our clean rooms, good service, and convenient location with spacious parking.Your comments are truly appreciated, and we look forward to welcoming you back to Heeton Concept Hotel Pattaya by Compass Hospitality.Best Regards,Wimon PHALEECluster Front Office Manager

Response from Property: Dear Alexey,Thank you for sharing your feedback and for staying at Heeton Concept Hotel Pattaya by Compass Hospitality.We’re pleased to hear that you enjoyed our service, swimming pool, breakfast, and convenient location near the beach and local attractions. We also appreciate your honest comment regarding the room condition—please rest assured that we are taking steps to improve and renovate where necessary to enhance guest comfort.We hope to have the pleasure of welcoming you back again soon.Best Regards,Wimon PhlaeeCluster Front Office Manager

Response from Property: Dear Alvin Wong,Thank you for sharing your experience! We're delighted to hear that our team was able to assist you in resolving the issue with your luggage lock. Providing friendly and helpful service is always our priority.We hope to welcome you back for another worry-free and enjoyable stay in the future!Warm regards,Wimon PHALEECluster Front Office Manager

Response from Property: Dear Valued Guest,Thank you for sharing your recent experience at Heeton Concept Hotel Pattaya.We sincerely regret to hear that your room and washroom did not meet your expectations. Please accept our apologies for any inconvenience caused. Your comments have been shared with our management team for review, and we are actively working on improvements to enhance the overall condition and comfort of our rooms.On a positive note, we’re pleased that you enjoyed our swimming pool. We hope to have the opportunity to welcome you back in the future and provide a much-improved experience.Warm regards,Tabwarang YINDEECluster Assistant Front Office Manager

Response from Property: Dear DanielChew,Thank you for taking the time to share your feedback. We’re glad to hear that you found your room clean and comfortable. We appreciate your honest comments about the hotel’s age and will definitely consider improvements to enhance our guests’ experience.We hope to have the opportunity to welcome you back in the future for an even better stay.Warm regards,Tabwarang YINDEECluster Assistant Front Office Manager

Response from Property: Dear Pierre Emmanuel,Thank you for sharing your feedback with us.While we're pleased to hear you found our location convenient, our staff friendly, and the rates reasonable, we sincerely apologize for the inconvenience caused by the lack of hot water and noise in the corridors. Your comments are very important, and we will work closely with our maintenance and housekeeping teams to improve the morning experience for our guests.We hope to have the opportunity to welcome you again and provide a better stay.Warm regards,Tabwarang YINDEECluster Assistant Front Office Manager