CCroatonWe stayed at the JW Marriott Bucharest Grand Hotel for four nights in mid-June. We chose a 2 Double Beds Grand Executive Guest Room (57 m²) with Executive Lounge access.
The room was very spacious, with plenty of unused space. It featured both a bathtub and a separate shower. All necessary amenities were provided: an ironing board with an iron, a Nespresso coffee machine with capsules and Ronnefeldt tea, a safe with an internal power outlet and scales, bathrobes and slippers, and Aromatherapy Associates London toiletries.
Executive Lounge: They served excellent breakfasts with a good selection of dishes. The evening Hors D’oeuvrés were also magnificent! They consisted of two hot dishes, different each evening, along with various salads, appetizers, cold cuts, cheese platters, and desserts. Alcoholic beverages included three types of beer, two types of sparkling wine, and five different types of wine.
The lounge is open from 6:00 AM to 10:00 PM, offering various coffee drinks, a wide selection of teas, three types of juice, soft drinks, and mineral water.
The hotel itself is located near the Palace of the Parliament and the National Salvation Cathedral, but it's far from the Old Town and the nearest metro station.
It's a large hotel (402 rooms) with a beautiful grand lobby featuring marble floors, columns, and elegant staircases. The hallways are clean, but not all floors have air fresheners. YouTube on the TV had poor reception and would constantly freeze.
Parking is quite expensive and it's an open-air lot, not underground, for both hotel guests and external visitors – 150 RON per day. For reference: the large multi-level underground InterParking in the center of the Old Town costs 60 RON per day.
Attention!! Be very vigilant when checking out of the hotel!
Our check-in experience was simply excellent; we were given a great room, and they seemed pleased that we had chosen this hotel again for our visit to Bucharest. However, we were in for an unpleasant surprise at checkout! The reception asked us to pay an additional Travel Tax of 40 RON, which doesn't exist in principle! All necessary taxes (VAT & City Tax) had already been paid during reservation. In the end, we paid it but asked for an invoice with this tax. The constantly smiling receptionist printed it, but it didn't show any Travel Tax, only City Tax and the room rate! After we expressed our outrage, stating that they had made it up and were trying to cheat us, the receptionist made a call and then returned the 40 RON to us. However, she promised that the hotel would still charge this amount to the credit card we provided during booking and used as a deposit during check-in. The maximum cash deposit at this hotel is 800 RON.
Of course, it wasn't the amount itself that upset us, but its illegitimacy and groundlessness! This is pure customer deception!
All of this took us about 15-20 minutes and, naturally, slightly spoiled our overall impression of the hotel. Overall, the hotel itself is very good and quiet, apart from this unpleasant incident.
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