Read genuine traveler ratings & reviews to find your perfect stay.
Posted onJun 21, 2025|Lodge King
AxellyOur stay at the Black Swan Hotel was truly amazing. Originally, we were booked at the Hana Lodge, but due to renovations, we were moved to their sister property in the heart of Rotorua. Despite the change, we were pleasantly surprised by the excellent service.
The room amenities were incredible. We had a free mini bar that was replenished daily, a large, comfortable bed, and breathtaking views of the lakes. The room was exceptionally clean, and all the staff members were incredibly helpful and courteous.
The breakfast served from 7 am was delicious! I highly recommend this hotel to anyone travelling to Rotorua.
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Price per night from:INR 22,784
Posted onOct 11, 2019
TeriyakiThe hotel used to be a private mansion with every detail. The hotel is facing Lake Rotorua, the room has a wide view, five minutes drive from the skyline and ten minutes from the downtown. The hotel has its own paddock, where horses and sheep graze leisurely on the slopes. Breakfast can be cooked to order, and the lamb in the kiwi breakfast is very good. It was very comfortable to take a walk in the courtyard after eating breakfast. The hotel staff was warm and considerate. Some regrets were that because of the self-service on the skyline, I didn't try the dinner at the hotel. I have a chance to try it next time. There is a study room on the second floor of the hotel. There is a 200-page world map on the table. It has been turned over and confirmed that there is no less in China.
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Price per night from:INR 48,991
Posted onDec 9, 2025
Guest User
Quirky building and well located, with lots of local info and very attentive staff. Superb amenities, and private parking spaces. Room was good value for money when considered against some of the other places we have stayed on our NZ trip. Recommend!
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Price per night from:INR 1,520
Posted onJul 1, 2026
EveAn
A great stay overall, especially for the price. The accommodation may be small, but it has everything you need. Kitchenware and facilities were well-equipped, we can cook and feel comfortable even for a two-night stay.
Pleasantly surprised that housekeeping still came by during our stay, they even helped wash our dishes, which was a really nice touch. The TV also had Netflix, so it was perfect for relaxing in the evening.
The location is very convenient, with plenty of shops and places nearby. The front desk staff were also friendly and helpful, especially when guiding us with parking.
One of the highlights was the view from the second-floor balcony in the morning, the scenery were beautiful.
As for downsides, the parking spaces were quite narrow. If the property is busy and most spots are occupied, getting in and out with a car can be challenging. Also, the building itself feels a bit old, so the overall impression when entering was slightly dated and not as clean or fresh as expected, though that may be more due to the age of the property. Sound insulation was also quite poor, so light sleepers may want to bring earplugs for a more comfortable night’s sleep.
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Price per night from:INR 4,347
Posted onAug 30, 2026|Superior Two Queen Beds
HongdeshiyuyuanfangThis hotel is incredibly close to the Polynesian Spa, just a 5-minute walk away. The breakfast is fantastic, and they have a heated pool. The Millennium Hotel is right in the center of Rotorua, with several restaurants and a shopping center directly across the street, making it super convenient. Much better than staying in an Airbnb.
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Price per night from:INR 11,420
Posted onMar 24, 2026|Two Queen Room with City View
elf777The location is fantastic, with both the food street and the lake just a 5-minute walk away. The front desk staff were really nice; even though the hotel was fully booked, they managed to find us a satisfying room on a higher floor. The hotel has a hot spring bath, which wasn't too crowded and was open until 11 PM. The only downside is that the changing room is a bit small and basic. The complimentary milk in the room was delicious, but breakfast was just so-so.
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Price per night from:INR 10,142
Posted onJan 6, 2026
val molina
Room was comfortable, nice view of the water and had comfortable bed. Clean room and bathtub. The heated tiles in the bathroom were a bonus. Just had no elevator but they do offer help to carry your bag upstairs if you need help and had accessible rooms on ground floor. We didn’t use the spa - wasn’t sure how clean it was, but when we checked out, we did see them emptying out the water from the spa.
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Price per night from:INR 4,943
Posted onJan 6, 2026
KristinMW
I think this hotel was great value for the price we paid. It's literally a 10-15 minute walk from the Te Puia cultural center, which is the reason we fly into Rotorua for the day. 15-minute Uber ride from the airport and back, easy in and out.
Another benefit was the room size. I was able to get a one bedroom so my husband could get some work done while I relaxed in the adjoining room. Wifi was good enough for what we needed it for.
The included breakfast was... Meh. Quite lackluster. Probably one of the lesser quality breakfast buffets we've had in a while... But I wasn't expecting anything spectacular though. The place has older vibes with a stench in the air. I'm not sure if it was a sewage problem, or maybe it was wafting over from the geysers? But either way it wasn't pleasant.
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Price per night from:INR 13,423
Posted onOct 14, 2025
Nick7
I stayed at this hotel recently. The location is excellent — very convenient and close to transportation and restaurants. However, the breakfast buffet was just average, nothing special. Also, the room wasn’t as clean as I expected; it could have been better maintained. Overall, it’s a convenient place to stay if location is your main priority, but the cleanliness and breakfast quality could use some improvement.
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Price per night from:INR 11,605
Posted onApr 23, 2026
Bev and Jeff
We were staying in Rotorua because my mother in law had just passed away. Service was ok. The bed was too small and uncomfortable. If you move too quickly you could have rolled out of the bed
There was no toaster or microwave in the room. We had to buy toilet paper and then ask the next day at the desk as it was not provided when cleaned. We did not have a sign to put on the door asking for the room to be serviced
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Price per night from:INR 3,963