Read genuine traveler ratings & reviews to find your perfect stay.
Posted onApr 29, 2026
Lidia Essen
As a repeat guest of Catalonia Hotels & Resorts (I’ve stayed at Catalonia Square 4* Sup several times and consider myself a loyal member of the chain), I had high expectations when booking Catalonia Passeig de Gràcia 4*. Unfortunately, this stay was a complete letdown.
I’ll start with the positives: the location is excellent, and the room itself was clean and comfortable. Beyond that, however, there was a striking absence of genuine hospitality.
The luggage delivery service felt staged and carried an obvious expectation of tips, more reminiscent of a comedic trope than professional hotel service.
As a returning guest, I received zero acknowledgment or mention of any loyalty recognition. To make matters worse, the reception staff at checkout didn’t even bother to say “thank you” or “goodbye.” The overall demeanor felt indifferent, as though accommodating guests was a burden rather than their responsibility.
What’s particularly concerning is the complete lack of transparency regarding costs. Trip.com does not receive the full pricing breakdown from the hotel, which results in misleading booking conditions.
There was absolutely no mention of a required deposit during the reservation process. Yet, I was charged a €200 hold for a two-night stay, allegedly to cover minibar charges or potential room damage. At checkout, no one inspected the room. If there’s no verification process, what is the real purpose of withholding funds? It felt less like a standard safeguard and more like an unnecessary financial hurdle.
Even more troubling was the city tax discrepancy. My booking voucher clearly stated a €12.45 tourist tax, but I was charged €19.50 upon departure. When I questioned the difference, I received no explanation and was not provided with an official receipt. For a 4-star property, this level of billing opacity is unacceptable.
The hotel’s policies and general atmosphere feel rigidly outdated, evoking 19th-century formality without any of the accompanying warmth or modern guest care. Finally, the breakfast was notably underwhelming: limited selection, repetitive, and well below the standard expected at this price point.
While my previous experiences at Catalonia Square have always been positive and professional, Catalonia Passeig de Gràcia failed to meet even basic standards of courtesy, transparency, and service. I strongly advise future guests to verify all fees directly with the hotel before arrival and to keep detailed records of any charges. Until management addresses these operational gaps, I cannot recommend this property to fellow travelers or to loyal guests of the Catalonia chain.
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Price per night from:€166
Posted onSep 16, 2026|Double Room
Guest User
The front desk service was very thoughtful, and the room's location was excellent, with good security. It was only about a twenty-minute walk to the Palau de la Música Catalana and Sagrada Familia, and even closer to Casa Milà and Casa Batlló, just about ten minutes away. During our stay, the highest temperature in Barcelona was only 30 degrees Celsius, and it felt pleasantly cool in the shade, so walking became an enjoyable experience. We only took two taxis for round trips, otherwise, we walked everywhere. There's a decent-sized supermarket downstairs and a Mercadona about 240 meters away. The city view from the room had a very European charm. This was my first time bringing my mother to Spain, and she was very satisfied with both the hotel environment and its convenient location. Highly recommended!
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Price per night from:€73
Posted onJul 20, 2026|Single Room
Guest UserThe parking fee was quite expensive, and the hotel elevator doesn't go directly to the parking lot. There was a power outage on the day I arrived, so the front desk helped me carry my luggage to the room. There are plenty of dining options nearby, and it's a very quiet area.
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Price per night from:€98
Posted onMar 28, 2026|Standard Studio
Guest UserThis is a new hotel. It's a 15-minute drive (30 minutes by bus) from the city center. The rooms are quite spacious and come with a balcony, offering a wide, open view, which made for a very comfortable sleep.
It's not far from the beach, so the sea-facing rooms probably have great views, though the city view is just okay. There are brunch spots and a small supermarket nearby, which is quite convenient.
Getting to the city center by bus is super easy; the subway, tram, and bus stations are all just a five or six-minute walk away.
The front desk staff were very friendly and spoke excellent English. Thumbs up! 👍
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Price per night from:€113
Posted onMar 3, 2026
Shion O
Nice, clean hotel with a decent-sized room and comfortable beds. I especially loved the shower! There are plenty of restaurants and shops nearby, which was really convenient.
A couple of things would have made the stay even better — having a kettle in the room and a proper bin. There was an illy espresso capsule machine, but it didn’t work properly. Also, there wasn’t a bin in the room itself, just a very small one in the bathroom.
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Price per night from:€72
Posted onAug 20, 2024|Single Room
Guest User
The check in experience was so horrible. After I presented my passport to the receptionists (3 guys) in hotel front desk, they kept requesting me to show the boarding pass of my cancelled flight. If i could not show it, they don’t allow me to check in. I argued with them why I have to show my boarding pass and how can I have boarding pass if my flight is cancelled. They insisted I have to show, otherwise I could not check in. Their attitudes were so rude and I spent almost 40 min to show all documents I have on-hand, then they gave me my room key. The room assigned to me is not so comfortable because it is on ground floor without window facing outside streets. I don’t think it is tourist friendly at all.
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Price per night from:€124
Posted onJul 10, 2026|Twin Room With Balcony
Anonymous UserQuite restful with the cool AC during this trip! Europe was boiling but it was a perfect place for our business trip! They were in short with number of staff, but for its price in Barcelona, this is a very good option!
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Price per night from:€63
Posted onDec 2, 2024
Guest User
The room itself was really good: clean, comfortable and spacious. However, my first impression of the stay and the stuff of the hotel was suboptimal, which coloured the whole experience.
I arrived at the hotel at about 1 p.m. First thing that surprised me was the fact that there were actually 2 hotels and only one of them had a check-in desk, to find which I had to ask around. When I finally arrived at the reception, I was second in line as there were some people checking out. While I was waiting a family (parents and a child) came in, and then one more group of travellers arrived. When the receptionist was done with the people who were before me, I asked to be checked in. In response, I got told that she was going to check the family in first. She wasn’t apologetic or nice about, she told me this as if that was what always happened and not that people got served in the order of their arrival. I am sure the family really appreciated what she’d done and I wouldn’t have minded either if that action was followed with acknowledgement of this not being okay and an offer of some services to recover their reputation. Not only had I not got an apology or anything like that but also I was again bypassed for registration as the receptionist decided to invite 5 people who came in later on to check them out. At that point me and other people in the line were quite baffled by the behaviour and understood that there was nothing fair about this interaction.
After I was finally checked in and went back to the other side of the street for my hotel, the room pleasantly surprised me. It was clean and had all the necessary amenities. However, I was a bit confused at first by the thing you need to do to get electricity. I was told by a friend that the system of inserting the key card into a specific slot in order to get electricity is now the norm, but this month I’ve been to 5 different hotels and all of them had different systems and none of them were this particular one, so I personally would’ve appreciated a heads up or an informative poster on the door. The only downside of the room that I found was that that side of the street was quite loud. It was much better with the windows closed, however, if you are a light sleeper, I recommend taking ear plugs.
The rest of the stay went pretty okay for me, but that first experience unfortunately is something I’ll never forget.
If you are travelling as a family, I would imagine this hotel would prioritise you over other guests any time, so maybe that’s just who they cater to. As a solo traveler, however, this was not what I was expecting.
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Price per night from:€74
Posted onJun 6, 2026
Anonymous User
clean & peaceful lodging A few bus stops nearby. A metro station is about 15-20 minutes walking down/uphill. The hotel provides a ree shuttle minivan with advance notifications to a nearby metro station/shopping mall. It is less convenient with no local phone when booking a return pick up time because I couldn't foretell when I was able to return.
The staff was considerate to allow us to check in slightly earlier. Without additional cost
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Price per night from:€81
Posted onAug 12, 2025|Standard Double or Twin Room
Guest UserThe Hotel was very good.
The room was a bit small but comfortable.
The staffs were very friendly and always nice at the reception.
The breakfast was cool with many options of fruits and breads.
I would come back next time.
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Price per night from:€106