2 Chome-3-6 Utsubohonmachi, Nishi Ward, Osaka City, Osaka Prefecture, 550-0004, JapanView Hotel Details
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Cityroute Hotel Guest Reviews
4.6/5
Great
270 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.4
Service4.7
Cleanliness4.7
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All reviews(270)
Positive reviews(269)
Reviews with photos/video(53)
Easy to get around(36)
Great value for money(31)
Small room size(17)
Near shopping area(16)
Convenient for shopping(16)
Friendly front desk staff(15)
Many amenities(9)
Would stay again(5)
Negative reviews(1)
Nick.Kirsop
Standard Single Room
Stayed in Jun 2024
Solo travelers
22 review
4.7/5
Amazing
Posted on Jul 9, 2024
Great location, comfortable room, helpful staff,
Response from Property: Thank you very much for choosing to stay at Cityroute Hotel. We are honored to receive such a high rating from you.We are delighted to hear that you were satisfied with our location, the comfort of your room, and the helpfulness of our staff. Your kind words inspire us to continue improving our services.We look forward to welcoming you back in the near future.Sincerely,Cityroute Hotel Accommodation Department
Guest User
Standard Double Room
Stayed in Feb 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Mar 12, 2024
Very good l feel better and better than
Response from Property: Thank you for staying at our hotel. We look forward to seeing you again.City Route Hotel
Guest User
Standard Double Room
Stayed in Jan 2025
Travel with friends
2 review
5.0/5
Outstanding
Posted on Feb 24, 2025
The room is a bit small, but the price is really affordable. It's less than ten minutes' walk from the subway station. There is a 711 downstairs. It's very clean. The service is also very good. It's really great to be able to store luggage
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Response from Property: Thank you for staying with us and taking the time to share your feedback. We appreciate your feedback on the room size. Meanwhile, we are glad to know that you are satisfied with the price, location, cleanliness and service. We are pleased to provide you with luggage storage services and provide you with convenience. Looking forward to seeing you again and wish you a pleasant journey! Cityroute hotel accommodation course
Guest User
Standard Single Room
Stayed in Jan 2025
Travel with friends
10 review
4.0/5
Very Good
Posted on Feb 22, 2025
The self-service washing machine is outside the hotel. Other facilities are good. The hotel is not very close to public transportation. It may be because it is in Kansai. The hotel room is not as good as the hotel lobby, but it is good overall.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at our hotel.
We are glad to hear that you were satisfied with the facilities and overall stay experience.
We have coin-operated laundry machines outside our hotel building and we apologize for any inconvenience this may cause.
Although the hotel is just a short walk from the nearest station, if you have trouble getting around, please feel free to ask the front desk for information on nearby transportation options.
We will continue to work hard to make your stay more comfortable.
We look forward to seeing you again.
Guest User
Economy Single Room
Stayed in Jan 2025
Solo travelers
9 review
5.0/5
Outstanding
Posted on Feb 12, 2025
The hotel is not far from the subway entrance, but it is sandwiched in the middle. You need to walk for several minutes to go out, which makes me tired;
However, this price is the lowest standard for a single room with a bathtub in Japan, only 200+ per night. For the same 200+, this hotel can give me a very good area and I don’t need to take several stations to commute.
It is especially friendly to Chinese people. It feels like this hotel is full of locals.
If its price is within your budget and you don’t want to spend time squatting for early bird hotels, then this hotel is very worry-free. Everything is so standardized that you will not be surprised or disappointed.
Original TextTranslated by Google
Response from Property: Thank you for your stay and review. The hotel is about 5-10 minutes' walk from the nearest subway station. We understand that this may cause you some inconvenience. Regarding the price, we have always been committed to providing reasonable accommodation options, and we are glad that you think the price-performance ratio meets your expectations. In addition, we also welcome travelers from all over the world and hope to provide every guest with a comfortable and secure stay experience. Looking forward to seeing you again!
Perfect2333
Standard Twin Room
Stayed in Dec 2024
Travel with friends
10 review
4.0/5
Very Good
Posted on Feb 7, 2025
Service: The front desk service is very good, the old man is very patient and polite.
Hygiene: We stayed for 4 consecutive nights, and were told that except for the third night of stay, there would be a general cleaning, and the rest would only be simple cleaning, which we agreed; but the degree of "simple cleaning" was different every day. On the first night, only the garbage was collected, and on the second night, only the quilt was spread on the bed. Personally, I understand that the standard of simple cleaning should at least be the same, and it should not be different every day, and at least basic hygiene should be done. The hygiene done gave people a perfunctory feeling. The guests also paid the room fee every day, so the hygiene was not very satisfactory.
Facilities: You can live in a 17-square-meter room in Osaka, and it is in the central area, which is satisfactory
Original TextTranslated by Google
Response from Property: Dear guest,
Thank you for choosing to stay at Cityroute Hotel and taking the time to share your stay experience.
We are very happy to hear that you appreciate the front desk service. It is our honor to provide you with patient and considerate service. We are deeply sorry for the inconvenience caused to you regarding the shortcomings in cleaning.
In principle, the simple cleaning during the stay should be consistent, but we failed to meet your expectations. This is our mistake. We will seriously review to ensure the uniformity of cleaning standards and strive to improve service quality in order to provide every guest with a more comfortable stay experience.
Thank you for your valuable feedback and hope to have the opportunity to bring you more satisfactory services in the future. Looking forward to seeing you again!
Cityroute Hotel Accommodation Course
Anonymous User
Economy Single Room
Stayed in Dec 2024
Solo travelers
10 review
4.8/5
Amazing
Posted on Jan 30, 2025
The kettle was a little dirty, but the service was very good. They replaced it right away. The room was also very good. They gave us a very large room, much larger than the room I stayed in last time. The transportation was quite convenient. It was not far from the subway station. There was also a convenience store downstairs. The front desk had good business skills and it was easy to communicate. I might choose this place again next time I come.
Original TextTranslated by Google
Response from Property: Thank you for staying with us and taking the time to share your feedback. We are very sorry for the inconvenience caused by the kettle problem. But we are glad to replace it for you in time to ensure your comfortable experience. We are also very pleased to hear that you are satisfied with the room. If you stay comfortably, that is our greatest reward. Our hotel is within walking distance of the subway station and there is a convenience store downstairs, hoping to provide convenience for your travel. In addition, thank you for your recognition of the service of the front desk staff, your encouragement is our motivation to move forward. We look forward to your choice of our hotel again when you come to Osaka next time, and all our staff sincerely welcome you!
Cityroute Hotel Accommodation Department
Anonymous User
Economy Single Room
Stayed in Dec 2024
Travel with friends
31 review
4.1/5
Very Good
Posted on Jan 24, 2025
The transportation is convenient, next to Honmachi, and eating is very convenient. The only problem is that the space is small. I am 188cm tall, so it is indeed crowded in this room. I need to lower my head to take a shower.
Original TextTranslated by Google
Response from Property: Thank you very much for staying in our hotel. We're glad to hear that you enjoy our convenient transportation and surrounding dining options. However, we sincerely apologize for any inconvenience caused due to the size of the shower room. Our hotel facilities are designed within limited space and we sincerely apologize if we were unable to fully meet your expectations. We take your feedback seriously and use it as a reference for future improvements. We hope you will stay at our hotel again when you visit Osaka. Our entire staff is looking forward to your arrival. City Route Hotel Accommodation Department
Wozhenfule
Economy Single Room
Stayed in Dec 2024
Solo travelers
10 review
5.0/5
Outstanding
Posted on Jan 5, 2025
The room is small but well-equipped and very clean. The service staff and cleaners are very polite and have a positive attitude. There is a 711 convenience store next door. The transportation is convenient. There is a bus stop in Ushiohonmachi within 100 meters and Awaza subway station in 10 minutes on foot. The price is cheap, only more than 200 per night. Although it is along the street, it is not noisy.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing to stay at our hotel and giving us the highest rating.
We are honored to hear that you were satisfied with the cleanliness of the room, the service of the staff, and the location of the hotel. At the same time, thank you very much for your affirmation of the convenience store and transportation convenience.
Being able to provide you with a comfortable accommodation experience is our greatest pursuit. We will continue to work hard to provide every guest with a better stay experience at affordable prices and quality services.
Looking forward to your visit again!
シティルートホテル Accommodation Section
Bulazuka
Economy Single Room
Stayed in Nov 2024
Solo travelers
10 review
5.0/5
Outstanding
Posted on Dec 30, 2024
The room is very clean. In Osaka, where every inch of land is valuable, this price and service is a very cost-effective choice. I stayed here for three nights and had a very good experience.
Original TextTranslated by Google
Response from Property: 感謝您選擇入住我們酒店,並給予我們如此高的評價! 得知您對房間的清潔度、價格和服務感到滿意,我們深感欣慰。同時,能夠讓您在為期三晚的入住中擁有愉快的體驗,是我們全體員工的榮幸。 我們將繼續努力,為客人提供更加優質的服務。期待您下次來大阪時,再次選擇入住我們酒店! シティルートホテル 宿泊課
Guest User
Standard Twin Room
Stayed in Nov 2024
Family
6 review
4.6/5
Great
Posted on Jan 8, 2025
It is a good choice to stay near Honmachi when traveling to Osaka. It is very close to Shinsaibashi and Umeda. The location of the hotel is good. There is a 7-11 downstairs. It is about a 10-minute walk from Honmachi Station and about 15 minutes from the supermarket. I think it is OK. The hotel facilities are a bit old, but overall it is very clean. There are all the necessary facilities, and there is also a refrigerator for use. It’s just that this hotel does not provide bottled water, because the water in the bathroom can be drunk directly, but we have some psychological reservations so we are still not willing to drink it directly. The hotel provides luggage storage service, which is a good service for us who arrived in Osaka in the morning. It is worth mentioning that taking the Midosuji Line at Honmachi Subway Station (enter at Exit 28) requires a long detour underground. So it actually takes some time to get from this hotel to Shinsaibashi.
Original TextTranslated by Google
Response from Property: Thank you for choosing to stay at our hotel and taking the time to share your detailed experience.
The convenience of the Honmachi area is indeed an advantage for us. There are convenience stores and supermarkets around the hotel, and daily needs can be met within walking distance. Your evaluation makes us very happy.
Regarding the hotel facilities you mentioned, we will continue to work hard to maintain the cleanliness and equipment of the hotel to provide guests with a comfortable stay. Regarding drinking water, our tap water is directly drinkable, but we also understand your concerns. In the future, we will further consider how to meet the needs of more guests.
The luggage storage service is indeed for the convenience of guests who arrive early or leave late, and we are happy to help you on your journey.
As for the route suggestions to Shinsaibashi, we will strive to provide better transportation guidance for guests in the future to help reduce unnecessary detours.
I look forward to having the opportunity to serve you again in the future. I wish you a pleasant journey!
Cityroute Hotel
Guest User
Standard Double Room
Stayed in Nov 2024
Travel with friends
5 review
5.0/5
Outstanding
Posted on Jan 28, 2025
The hotel is clean and tidy. It is suitable for traveling. The price is also affordable. The only thing is that it is a little far from the station. The sanitation is cleaned every few days. The garbage is collected every day. Anyway, I go out every day, so it doesn’t matter.
Original TextTranslated by Google
Response from Property: 感謝您的寶貴評價!我們很高興得知您對我們酒店的清潔和整潔感到滿意,並認為這裏適合旅行且價格合理。關於距離車站稍遠這一點,我們會努力提供更加便捷的訊息和服務,希望儘可能讓您的旅途更加舒適。另外,關於房間清掃和垃圾收集的安排,您的理解讓我們倍感欣慰。如果您有任何其他需求或建議,請隨時告知,我們將竭盡全力為您服務!期待您的再次光臨!CityrouteHotel 宿泊課
Changlvkefly
Economy Single Room
Stayed in Nov 2024
Solo travelers
9 review
5.0/5
Outstanding
Posted on Jan 13, 2025
The transportation is not convenient. I took the train from Kansai Airport to the hotel. It was a pain to carry large luggage. I had to walk a long way out of the station. There were no other problems. The room was very quiet. There was a girl at the front desk who could speak Chinese. She was very nice and lent me a charger. Thumbs up.
Original TextTranslated by Google
Response from Property: Thank you for choosing to stay at our hotel, Cityroute Hotel.
At the same time, thank you very much for your valuable comments and high rating!
We sincerely apologize for the inconvenience caused by the inconvenient transportation. We understand your inconvenience, especially when carrying large luggage. Nevertheless, we are very happy to know that you are satisfied with the quiet environment of the room and the service of the front desk staff.
The staff who can provide you with Chinese services are very encouraged by your praise. We sincerely thank you for your affirmation, which will motivate us to continue to improve the quality of our service and provide a better stay experience for every guest.
Looking forward to your visit again! All staff will serve you wholeheartedly.
Cityroute Hotel Accommodation Course
Guest User
Standard Double Room
Stayed in Nov 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jan 24, 2025
The room is very comfortable and well-detailed. The service is as good as always. Although the subway is a bit far away, it is very convenient and easy to find for eating and shopping. I look forward to staying here next time.
Original TextTranslated by Google
Response from Property: Dear distinguished guest,
Thank you for taking the time to share your stay experience! We are very pleased to know that you were satisfied with the details and comfort of your room and spoke highly of our service. This is the biggest encouragement to our team.
Although the hotel is a certain distance from the subway station, we are pleased that the surrounding dining and shopping environment adds convenience to your trip. We will continue to work hard to provide every guest with more considerate service and experience.
We look forward to welcoming you again in the near future!
Wish you a happy life!
シティルートホテル Accommodation Section
KAZUKO
Standard Single Room
Stayed in Oct 2024
Solo travelers
3 review
3.2/5
Posted on Nov 27, 2024
The room was clean and had an air purifier, so it was comfortable.
There were a lot of foreigners staying there.
The bathtub was really small.
It said that the tap water in the bathroom was drinkable, but...
It would have been nice to have at least one bottle of water in the fridge.
Original TextTranslated by Google
Response from Property: Thank you very much for using City Route Hotel.
We are very happy to hear that you were satisfied with the cleaning of your room and the air purifier.
However, we would like to apologize for the inconvenience caused regarding the size of the bathtub and the water in the refrigerator. We will take this valuable feedback into consideration when improving our services in the future.
We will also consider improving our facilities and amenities to make your stay even more comfortable. We hope that you will use our hotel again if you have the opportunity.
City Route Hotel Accommodation Department