Henn na Hotel Osaka Namba

Henn na Hotel Osaka Namba Reviews

Henn na Hotel Osaka Namba

2 Chome-10-16 Nishishinsaibashi, Chuo Ward, Osaka City, Osaka Prefecture, 542-0086, JapanSee Hotel Details
Henn na Hotel Osaka Namba
Henn na Hotel Osaka NambaHenn na Hotel Osaka NambaHenn na Hotel Osaka Namba
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Guest Reviews

9.0/10
Great
307 review
Verified reviews
Location9.4
Amenities8.7
Service8.8
Cleanliness9.1
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All reviews(307)
Positive reviews(299)
Reviews with photos/video(83)
Awesome rooms(54)
Easy to get around(31)
Convenient for shopping(31)
Close to metro(16)
Great value for money(13)
Luggage delivery service(8)
Would stay again(8)
Many amenities(8)
Negative reviews(8)
Anonymous User
Hollywood Twin Room
Stayed in Jun 2025
Family
2 review
9.5/10
Amazing
Posted on Jul 8, 2025
Standout point Check-in and check-out are done by robot-dinosaur figures, which looks quite unique. You could also call for an employee, in case you prefer it that way. Location Hotel has a good location - fairly close to the railway station, so going to Nara and Kyoto will not be a problem. Also really close to Dotonbori and Shinsaibashi, if you are into that kind of activity. Personally, a downside to it is that it is in Americamura, and people looking for a more traditional experience might find that not ideal. Only once have we heard any noises from the partiers, and by 10pm it already was quiet, so that is very good considering the location. Amenities and cleanliness The cleanliness level was good. Breakfast Pretty simple, fairly good. Main plate was the same every day we were there, and you could also take pastries, soup and drinks as you wanted from the buffet.
Response from Property: Thank you very much for your detailed feedback and for staying with us!We’re glad to hear you enjoyed the unique check-in experience with our robot-dinosaur staff — it’s certainly something we’re proud of! We also appreciate you mentioning the option to call for a human staff member, as we want all our guests to feel comfortable.It’s great to know our location was convenient for your travel to Nara and Kyoto, and that you enjoyed being close to Dotonbori and Shinsaibashi. We understand that Americamura might not suit everyone looking for a more traditional atmosphere, but we’re happy that it was still quiet at night for you.We’re also pleased to hear your positive comments on cleanliness and breakfast. Thank you for your feedback about the variety — we’ll take it into consideration for future improvements.We hope to welcome you again on your next visit to Osaka!Warm regards,
eshimischi
Robot Twin Room
Stayed in Apr 2025
Traveling with friends
3 review
9.5/10
Amazing
Posted on May 14, 2025
Very clean and convenient business hotel. Minutes from Dotonbori and all the famous local restaurants.
Response from Property: Thank you very much for your kind review.We’re delighted to hear that you found our hotel clean and conveniently located. It’s wonderful to know that you enjoyed being close to Dotonbori and the many popular local restaurants.We truly appreciate your feedback and look forward to welcoming you again on your next visit to Osaka.
Guest User
Hollywood Twin Room
Stayed in Feb 2025
Couple
1 review
10/10
Outstanding
Posted on Mar 28, 2025
Awesome hotel. Self-check-in service was amazingly fun and actually really easy to use. Cleanliness is on the highest level. Location is in Amerikamura, which has super fancy vibes and so convenient to navigate throughout the city and its surroundings.
Response from Property: Thank you for staying at our hotel and sharing your review with us.We are happy to know that all your needs were met during your stay.Thank you for your kind words about our robot receptionist.It would be a great pleasure for us to welcome you back again.
Dani Connell
Hollywood Twin Room
Stayed in Jun 2025
Other
1 review
9.5/10
Amazing
Posted on Jul 29, 2025
Excellent hotel and located in a great area. The reason I marked it down is because we were woken up by someone playing basketball outside and loads of noise from upstairs and the corridors in the morning. Other than that, a lovely little hotel. And the receptionists (dinosaurs) were brilliant.
Response from Property: Thank you for staying at our hotel and sharing your review with us.Thank you very much for your kind words about our dinosaur receptionists.We would also like to sincerely apologize for the inconvenience caused by the noise.We will continue to strive for improvement and look forward to the day you come back to visit our dinosaurs again. Thank you.
Sandagjav Hayan
Hollywood Twin Room
Stayed in Dec 2024
Family
33 review
7.5/10
Posted on Jan 16, 2025
location is very good, near to Dotombori easy to go Glico sign and Kuromon market, there is no car parking space, when you go with your car, the car parking fee is around 4000jpy
Response from Property: Thank you very much for staying at Henn na Hotel Osaka Namba. We would also like to thank you for your wonderful review. We will continue to change and evolve every day so that you will choose our hotel when you come to Osaka. All of our staff are looking forward to the day when we can see our customers again.
Andleeb ansari
Twin Room
Stayed in Mar 2025
Couple
31 review
10/10
Outstanding
Posted on Apr 20, 2025
Its a great hotel but not for me
Response from Property: Thank you for taking the time to share your feedback. We’re glad to hear that you found our hotel to be great, even though it wasn’t the perfect fit for your needs. We always strive to provide a comfortable and enjoyable experience for all our guests, and your comments will help us improve. Should your travel plans bring you back to the area, we would be delighted to welcome you again.Best regards,
jrdonalddd
Twin Room
Stayed in Nov 2024
Traveling with friends
20 review
10/10
Outstanding
Posted on Jan 1, 2025
The location was amazing. It’s in between two major train stations and huge shopping districts. Lots of convenient stores near by and also there’s a laundromat a short walk away. Tho the hotel is a lot of self service, it’s actually pretty nice if you prefer lesser human interactions. Room size is decent tho at night for the weekends it might get noisy even though on the high floor. Otherwise, it’s pretty prefect.
Response from Property: Thank you very much for staying at Henn na Hotel Osaka Namba. We look forward to seeing you again.
Guest User
Robot Twin Room
Stayed in May 2025
Couple
4 review
8.0/10
Very Good
Posted on Jun 6, 2025
The location is great, but cleaning of the room wasn’t properly at all. The just brought new towels and threw out the garbage from the bin. Also the window of many rooms faces the near standing building…
Response from Property: Thank you very much for staying with us and for taking the time to share your feedback.We’re glad to hear that you found our location convenient. However, we sincerely apologize that the room cleaning did not meet your expectations. Replacing towels and removing trash is only part of our cleaning routine, and we regret that a more thorough service was not provided in your case. We will review this matter with our housekeeping team to ensure improvements are made.Regarding the view from the room, we understand that it may not have been ideal. Due to the building’s structure, some rooms do face nearby buildings, but we do our best to accommodate view preferences when notified in advance.Thank you again for your valuable comments — they help us improve our services. We hope to have the opportunity to welcome you again and provide a better experience.
Ruly
Hollywood Twin Room
Stayed in Oct 2024
Family
23 review
8.5/10
Very Good
Posted on Dec 3, 2024
unique hotel with robot dinosaurs that can greet. self check in is available. KL is having problems the staff will be ready to help you if called. the room is a bit small for two people, in our room the carpet was a bit open and could be dangerous if you trip. complete facilities. the location is a bit far from Namba station. what I like most is their fast service when needed.
6/7
Response from Property: Thank you for your review. We are very sorry that the carpet was not properly inspected and we will definitely improve it completely. Thank you for liking our service and we look forward to your visit again.
Anonymous User
Hollywood Twin Room
Stayed in Apr 2025
Family
2 review
9.5/10
Amazing
Posted on May 25, 2025
Great location, good for short stays. Breakfast felt a bit small - just one small ish plate with the same stuff everyday
Response from Property: Thank you very much for staying at Henn na Hotel Osaka Namba.We are truly pleased to hear that you were satisfied with our hotel's convenient location.We sincerely appreciate your valuable feedback and will use it to improve our facilities to provide an even more comfortable stay for our guests.Thank you again for sharing your thoughts. We look forward to welcoming you back in the near future.
a_happykiki
Hollywood Twin Room
Stayed in Sep 2024
Traveling with friends
18 review
10/10
Outstanding
Posted on Nov 1, 2024
The hotel is located close to Dotonbori and within walking distance of the subway. It’s a self-service hotel, with a dinosaur waiting to greet you in the lobby, where you'll also find self-check-in and check-out machines. The entire process is done independently, but overall, it’s a good experience. And since I might be staying alone, there's a robot in the room for me to talk to. He can sing and dance as well, so cute.
Response from Property: Thank you very much for choosing Henn na hotel Osaka namba for your stay, and for taking the time to give us your valuable comments. We are delighted to know that you felt comfortable and was able to enjoyed the time you spent with us.Thank you again for sharing your comments on your stay with us and we hope you will return to our hotel again.
rosstaco
Twin Room
Stayed in Mar 2025
Couple
2 review
10/10
Outstanding
Posted on Apr 20, 2025
We had a great stay at this hotel! The location was fantastic; just a short walk to multiple train and subway stations, which made getting around the city incredibly convenient. One of the most memorable parts of our stay was the check-in experience—being greeted by friendly animatronic dinosaurs was both unexpected and delightful, adding a unique and playful touch that set the tone for the rest of our visit. The room itself was clean and comfortable. While the beds were on the firmer side and the pillows had a somewhat unusual texture, they were still perfectly adequate for a good night’s sleep. Overall, it was a fun and quirky place to stay in a prime location. Would definitely recommend to travelers looking for something a little different!
Response from Property: Thank you so much for your wonderful review and for choosing to stay with us!We’re thrilled to hear you enjoyed our convenient location and had fun with our unique check-in experience—our dinosaur staff are always happy to make a memorable first impression!We also appreciate your comments on the room comfort, and we’re glad to know you were still able to get a good night’s rest.It means a lot to us that you would recommend our hotel to other travelers, and we hope to welcome you back on your next visit to Osaka for another fun and quirky stay!Warm regards,
Anonymous User
Twin Room
Stayed in Mar 2025
Traveling with friends
4 review
4.0/10
Posted on Apr 16, 2025
The room we used was small as expected. the sink is located outside the toilet and bath and is low ( just above knee level). Not advisable for tall people. We asked the recep for assistance , maybe to transfer, but it was not approved. Im 5’9 tall for reference. Cleanliness… they dont full do housekeeping on daily basis. They do ‘eco’ cleaning where washing the sink, glass, cleaning toilet, vacuum cleaning are not included. One thing good is the location
Response from Property: Thank you for staying at our hotel and sharing your review with us.We offer almost all of our guest rooms to the same standard. We apologize for any inconvenience caused by our facilities or the service provided by our staff.We take your comments and feedback seriously and will use them to further improve our services in the future.It would be a great pleasure for us to welcome you back again.
Guest User
Hollywood Twin Room
Stayed in Mar 2025
Solo traveler
2 review
10/10
Outstanding
Posted on May 5, 2025
Good location, not far from Dotonbori. But in quiet place. Check in and check out fast and easy
Response from Property: Thank you very much for your kind review.We’re delighted to hear that you enjoyed our convenient yet quiet location near Dotonbori, and that the check-in and check-out process was smooth for you.We truly appreciate your feedback and look forward to welcoming you again in the future.
Guest User
Twin Room
Stayed in Jan 2025
Family
4 review
10/10
Outstanding
Posted on Feb 28, 2025
Most interesting location was near the hotel, good breakfast, the station is not far from the hotel, near 400 m . A lots of restaurants near the hotel.
Response from Property: Thank you so much for your kind review! We're thrilled to hear that you found our location convenient and enjoyed our delicious breakfast. We're also glad that the train station was just a short walk away, and that you had plenty of great dining options nearby. We truly appreciate your feedback and look forward to welcoming you again soon!"Let me know if you'd like to tweak any part of it!