The Osaka Station Hotel, Autograph Collection Reviews

For USD475 a night is level of service is quite disappointing. We stayed 4 nights at the hotel with our 2.5 year old toddler. Pros The location is amazing, the train station is right below the hotel, 1 station to the Kids Plaza and easy access to other attractions. So many restaurants options within the building or walking distance. Everything is connected by footbridges, extremely troller friendly. Appreciate the water bottle refill tap at the lobby of the lift lobby and the choice of amenities. Cons Back to the service, English at check-in and operator is limited. The most disappointing is house-keeping. 1) they really only just make the bed each day and clear the bins, no tidying of the room, not even clearing the room service from the day before. Unlike other this level of hotels, housekeeper will do a light tidy up of counter areas. Not for our experience! 2) even we hung up all our towels so they can be reused but each day we find our towels are replaced. Same for the slippers. 3) limited breakfast room service only two ¥9000 sets, and no Japanese options, only western. Over the in-room dining menu is western focus and limited. 4) the bathroom is very open design so not recommended if you are sharing a room with a friend. If one is having a shower, if someone rings the door you won’t be able to open the door as there is no door or dividers. 5) they said mini bar is complimentary on the introduction sheet but turns out is only for the first night If they can provide better service or lower the price I will stay again purely for its location.

It's convenient to travel to other places.

Facilities: A newly opened hotel with complete facilities and high standards. Hygiene: Very clean, cleaned every day, and supplies are replenished every day. Environment: The environment is very good, the lobby decoration is aesthetically pleasing, and there is a water station, etc. Service: Comfortable, friendly and efficient. The view in the room is great, and the city night view is in full view. The hotel is in a good location, at Umeda Station, it is very convenient for shopping; opposite is the bus stop directly to Kansai Airport.

The location is excellent, right in the mall at the exit of Osaka Station, and it is very convenient to go to Nara/Kyoto around Osaka. There are many shopping malls within walking distance of the hotel, good food and good shopping

The hotel is located above Kitte Mall in Umeda, Osaka, and the entrance leads directly to the mall! On the second floor, you can walk directly to Daimaru Department Store, Jr. Osaka Station, Hankyu, Lucua, and Grand Front. Why didn't anyone explain it clearly before? ! The decoration of the hotel is also ceiling-level, noble and luxurious, and the service staff are extremely enthusiastic! So touching! A big Hanshin store! A must-stay when you come to Kansai in the future!

The room was nice. We upgraded the room due to some hotel reasons.

The location of the hotel is very convenient. It is convenient to go to Daimaru Department Store, Bankyu and other shopping malls. It is also a transportation hub. I will stay in this hotel again!

The transportation is very convenient. Take the airport bus to the first floor of Kitee shopping mall opposite Herbts and take the elevator to the 29th floor. This hotel probably has no Chinese-speaking staff, so everyone communicates in English. Then I added breakfast a day in advance, but their front desk said they didn't have it, which delayed a little time. Fortunately, Ctrip's customer service replied in seconds and gave the voice to the hotel front desk to get it done smoothly~ Facilities: A very new hotel, and the bedding is also relatively comfortable Breakfast is something I regret adding. I didn't want to get up at first, but I heard that breakfast is delicious 😂 so I got up early! In the end, I really regretted it. In addition to this environment and free fruits such as honeydew melon, the rest are cold bread, salads, etc., and breakfast also has ice cream. Of course, you can order it yourself, but it's no different and there's nothing to eat. I don't understand why so many people say that breakfast is very good, just... I can't get it at all 😂😂 In general, the cost performance is not high, three or four thousand a night, if it's more than two thousand, I think it's about the same. The only thing that makes me think it's worth choosing is that the transportation is really convenient. There are shopping malls nearby. It's very easy to get here from the airport. You just need to take the bus.

The location is convenient, the service is friendly, and the room cleaning space is spacious. However, the cleaning of the room has been improved, and the used supplies will not be returned to their original places when the room is cleaned.

The location is very good and convenient. The first floor is connected to the food mall and the station next door. The supplies are very sincere. However, because the hotel is surrounded by trams, I was woken up by the trams early in the morning, but the hotel prices are really not cheap.

First of all, the hotel is very new, the entrance is very hidden, the taxi followed the navigation but couldn't find the entrance, it's easy to miss it, we took a long detour anyway, the driver kept talking to the hotel staff. The check-in service is normal, not bad, the luggage was delivered directly to the room. The room is also normal, new, relatively large, and the price is there. On the day of check-in, I was too tired and too late from Universal Studios, so I wanted to order a room service meal, but it was said that it would be 9:30, and we had two minutes left to order. Well, let's order quickly, after all, there are not many things on the menu, only two or three pages in total, udon noodles and children's pasta set, the taste is good. But! The room cleaning is very poor, it's totally unworthy of this price. When we went out the next day, we came back and found that the tableware from the previous night was not collected. There was a little bit of udon soup base left in the bowl, a cup of corn cream soup, and small things such as seasonings were not collected. When I opened the bowl of soup, it was rotten. Besides, I covered the tableware with a napkin. Can't it be opened and not collected at all? ! Moreover, my and my child's pajamas were randomly crumpled up and placed on the bed. Don't such an expensive hotel allow us to fold our pajamas? ? ! ! It's okay if you don't fold them, just hang them up or lay them flat. Isn't this basic common sense about hotel room hygiene? ! ! By the way, the hotel staff's English is very poor. I called the front desk to complain, but they couldn't understand me. The front desk manager who came up didn't understand me either, and the accompanying translator was useless! I was very angry. I didn't stay for two more days even though I was going to stay there. I felt that the service was not worth the money. 💰 Another hotel 100 meters away for half the price was quite good.

Everything is good, but it feels like the hotel is new and the staff are not well trained and often a little confused. We have already paid on Ctrip, but the front desk still asked how to pay.

Reservations must be guaranteed and refunded within 40 days. The deposit for check-in is high, and the room fee will be charged for check-out. New hotel, convenient for travel. The room is not very big. The bathroom is made of glass and is only separated from the bed, which is a bit inconvenient. The mineral water and tea and coffee cups are extremely hidden. It was only discovered after checking out after three days of stay that it was a bit of a trap.

Newly opened hotel with new facilities and service needs to be improved