JA Hotel Bentencho

JA Hotel Bentencho Reviews

JA Hotel Bentencho

4-7-6 Benten, Minato Ward, Osaka City, Osaka Prefecture, 552-0007, JapanView Hotel Details
JA Hotel Bentencho
JA Hotel BentenchoJA Hotel BentenchoJA Hotel Bentencho
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JA Hotel Bentencho Guest Reviews

4/5
Very Good
56 review
Verified reviews
Location4.2
Amenities3.9
Service3.8
Cleanliness4.1
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All reviews(56)
Positive reviews(29)
Reviews with photos/video(8)
Clean and tidy(10)
Convenient location(10)
Great location(7)
Awesome rooms(6)
Negative reviews(5)
Heeqtqt
Economy Room
Stayed in Dec 2024
Solo travelers
30 review
5.0/5
Outstanding
Posted on Feb 4, 2025
Near station, self service. Plus points can leave your luggage before check in and after check out. Have microwave and elevator
Guest User
Standard Double
Stayed in Dec 2024
Couples
2 review
4.7/5
Amazing
Posted on Jan 12, 2025
Clean room with a good working "desk". Got it for a very cheap price. Check offers. Bedsheets have been changed as promised after the third night. All necessaties are available.
AnneSoh
Economy Room
Stayed in May 2024
Couples
15 review
4.5/5
Great
Posted on Aug 21, 2024
The room is small and the bed tiny, also the cleaning leaves much to be desired. But we absolutely loved the location! Osaka Bay Tower is just across the road where you'll find Lopia (supermarket), Kirindo (pharmacy) and best of all, Daiso! Bentencho station is also nearby and we could get to other parts of Osaka easily on either the Osaka Loop or Chuo lines. The hotel gave us a lovely welcome basket too!
Response from Property: Dear Mr.或Ms AnneSohThank you for your review of our hotel. We sincerely appreciate you sharing your stay experience with us. We will take your feedback seriously and look for ways to improve.Thank you again for your feedback.JAHotelBentencho　Staff
Anonymous User
Economy Room
Stayed in Feb 2024
Couples
1 review
2.7/5
Posted on Apr 8, 2024
Arrived at 11pm no staff at reception so we followed instructions for online check in. Location is very close to Bentencho station and the room is decent for 2 people to sleep. Room is clean but the beddings (pillow, blanket) we saw few strads of hair from previous guests. We stayed for 8 nights but they only cleaned my room once (1x) for our 8 night stay despite asking them by leaving “please make up room” card outside my door. Not sure if that is their policy or what but I just did not expect that policy of them.
Response from Property: Thank you for your feedback regarding your recent stay. Unfortunately, since you left your comment as an anonymous user, we are unable to investigate your specific case. However, we would like to share our normal procedure.Regarding the late check-in, we provide a self online check-in service for guests who arrive after the office hours of our front desk. We prepare an envelope under guest name with printed information, including "online check-in instructions" and "room cleaning policy," which is placed at the front desk. As you arrived at 23:00, after our front office had closed, you should have received the said envelope. In addition to the "online check-in instructions," we also provide a "room cleaning policy" in print. This policy states that the hotel provides room cleaning service once every 3 consecutive nights of stay, unless a guest places a "Do Not Disturb" (DND) sign or makes separate bookings for consecutive nights, which our system may not be able to identify. If a guest requests room cleaning on a day that is not entitled to it, the room attendance will not perform the cleaning. We apologize if this was not clearly communicated to you, and we regret that you only received one cleaning during your 8-night stay. To ensure guest’s pleasant stay, we encourage guests to approach our front office staff during their working hours, use the available chat platform on the online check-in page, or call our 24-hour emergency numbers.We sincerely apologize for the presence of hairs on the bedding. As we outsource our room cleaning services to a registered cleaning company, we will report this incident and ensure that they adhere to our cleaning standards. We will also reconsider our choice of cleaning company if such situations occur frequently.We appreciate your feedback, and we apologize for any inconvenience caused during your stay. We strive to provide a comfortable and pleasant experience for all our guests, and we will take your comments into serious consideration for improvement.
Wiley
Economy Room
Stayed in May 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jun 4, 2024
Good ,and convenient, and comfort
Response from Property: Thank you for staying at JA Hotel Bentencho. Your valuable and encouraging comments are greatly appreciated. We eagerly anticipate your return in the near future.
Sangaji
Economy Room
Stayed in Sep 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Nov 20, 2024
Good place
Guest User
Economy Room
Stayed in Nov 2024
Couples
1 review
5.0/5
Outstanding
Posted on Dec 30, 2024
Although it was self-check-in, the check-in went smoothly, the room was clean, and there was a microwave, kettle, etc., so it was very comfortable!
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ぼんボン
Standard Twin
Stayed in Oct 2024
Solo travelers
12 review
4.0/5
Very Good
Posted on Nov 21, 2024
The room is new and clean, but it's a bit of a hassle to check in and communicate by email. It's about 5 minutes from the station, and there are Seven-Eleven and Lopia nearby.
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mizuki
Standard Double
Stayed in Jan 2025
Couples
1 review
4.5/5
Great
Posted on Feb 2, 2025
The room was clean and I had a comfortable stay. It was also very conveniently located within a 10-minute walk from Bentencho Station.
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Guest User
Standard Twin
Stayed in Dec 2024
Family
1 review
3.0/5
Posted on Feb 2, 2025
My family of five stayed in two twin rooms and one single room. The price was very cheap and it was convenient because it was close to Universal Studios. There was no one there at check-in and check-out, so it was great that I could enter the room without stress by just receiving the key. There was one thing that bothered me. When I entered the twin room on the first floor and walked 4.5 steps in my slippers, I found a lot of hair on it. I think it probably hadn't been cleaned because I found hair on it as soon as I entered. There was a mirror right after I entered, and I think the previous person probably used a hair dryer there. Anyway, there was a lot of hair on it, and it seemed to have gotten on my socks, and it got on the bed, and it was very disgusting... Other than that, the bathroom and bed were clean, and it was cheap, which was good. It seems that other rooms didn't have that problem, so I feel like they forgot to vacuum the room I stayed in. Communication by email was smooth and polite.
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Guest User
Economy Room
Stayed in Nov 2024
Travel with friends
2 review
1.0/5
Posted on Dec 22, 2024
The management is chaotic, anyone can get the key and check in. We booked three rooms on the night of the 19th, but only got the keys to two rooms. We couldn't get in touch with them by phone, so another person of ours had to drag his luggage to find another hotel in the early morning. It's terrible!
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ori_dayo
Economy Room
Stayed in Oct 2024
Solo travelers
13 review
2.5/5
Posted on Nov 27, 2024
Enter your details by email and check in unmanned using the QR code! Amenities are available in the room and at the front desk! It was close to the station, which was nice, but the futon was itchy, the screen door was torn, and there was a lot of dust, so it probably had mites. It was cheap and I was staying alone, so it didn't bother me, but it might be a concern for some people. I got rid of the mites with a hair dryer.
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Ting210
Economy Room
Stayed in Apr 2024
Travel with friends
19 review
4.5/5
Great
Posted on May 21, 2024
The location is about 8-10 minutes from the subway station. There is also Daiso nearby. Although the room is a bit small, it is also very clean. My friends and I may have smaller bodies 😂 so the size of the bed is acceptable. Taller friends may find it a bit narrow~ but the overall accommodation experience is not bad and I would recommend it. ~
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Response from Property: Ting210 Mr./Ms. Thank you for choosing to stay at JA Hotel Bentencho and commenting on your recent stay experience. Thank you so much for your valuable encouragement and comments. We look forward to welcoming you again in the near future. JA Hotel Bentencho Staff
Guest User
Economy Room
Stayed in Sep 2024
Family
1 review
3.0/5
Posted on Oct 29, 2024
The drain was clogged, so it was difficult to take a bath. When I used the washbasin, water overflowed from the drain, so I didn't want to use the toilet anymore... Could you please check the drain in room 301?
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sasanto
Standard Double
Stayed in Sep 2024
Travel with friends
1 review
3.7/5
Posted on Oct 20, 2024
The location is great, with the station, convenience stores, supermarkets, etc. close by! It's spacious enough for one person.
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Response from Property: Thank you very much for staying at JA Hotel Bentencho. All of our hotel staff would like to express our sincere gratitude. We would also like to thank you for sharing your feedback. Please be sure to stop by again when you are in the area. All of our hotel staff look forward to seeing you again.