JA Hotel Bentencho Reviews

Response from Property: Dear Mr.或Ms AnneSohThank you for your review of our hotel. We sincerely appreciate you sharing your stay experience with us. We will take your feedback seriously and look for ways to improve.Thank you again for your feedback.JAHotelBentencho　Staff

Response from Property: Thank you for your feedback regarding your recent stay. Unfortunately, since you left your comment as an anonymous user, we are unable to investigate your specific case. However, we would like to share our normal procedure.Regarding the late check-in, we provide a self online check-in service for guests who arrive after the office hours of our front desk. We prepare an envelope under guest name with printed information, including "online check-in instructions" and "room cleaning policy," which is placed at the front desk. As you arrived at 23:00, after our front office had closed, you should have received the said envelope. In addition to the "online check-in instructions," we also provide a "room cleaning policy" in print. This policy states that the hotel provides room cleaning service once every 3 consecutive nights of stay, unless a guest places a "Do Not Disturb" (DND) sign or makes separate bookings for consecutive nights, which our system may not be able to identify. If a guest requests room cleaning on a day that is not entitled to it, the room attendance will not perform the cleaning. We apologize if this was not clearly communicated to you, and we regret that you only received one cleaning during your 8-night stay. To ensure guest’s pleasant stay, we encourage guests to approach our front office staff during their working hours, use the available chat platform on the online check-in page, or call our 24-hour emergency numbers.We sincerely apologize for the presence of hairs on the bedding. As we outsource our room cleaning services to a registered cleaning company, we will report this incident and ensure that they adhere to our cleaning standards. We will also reconsider our choice of cleaning company if such situations occur frequently.We appreciate your feedback, and we apologize for any inconvenience caused during your stay. We strive to provide a comfortable and pleasant experience for all our guests, and we will take your comments into serious consideration for improvement.

Response from Property: Thank you for staying at JA Hotel Bentencho. Your valuable and encouraging comments are greatly appreciated. We eagerly anticipate your return in the near future.