Onomo Hotel Casablanca Airport Reviews

Response from Property: Dear Guest, We sincerely appreciate your valuable feedback regarding your experience with us. It is heartening to hear that you found our staff helpful and professional, and enjoyed the convenience of our location and shuttle service. We apologize if you found the amenities lacking - we are always looking for ways to improve and your feedback is invaluable in that process. I'm glad to hear you enjoyed the tagine for dinner! Thank you once again for your feedback and we hope to serve you again in the future.Best regards,Rafike - Rooms Division Manager

Response from Property: Dear Tyler Chew, Thank you for taking the time to provide your feedback regarding your recent stay at our hotel. We are delighted that you found our location convenient, appreciated our shuttle service, and enjoyed our dining offerings.We apologize for the oversight regarding the toothbrush and toothpaste. We are usually very thorough in our service and it saddens us that we overlooked this detail during your stay. We value your feedback and will take the necessary steps to ensure this issue is addressed to improve our guest experience.Thank you once again for your kind words and we're looking forward to welcoming you back on your next trip.Kind regards,Rafike - Rooms Division Manager

Response from Property: Dear Mister Stephen, Thank you so much for your glowing review. We take immense pride in providing comfortable accommodation and efficient service to our guests, so it's wonderful to hear that you enjoyed your stay with us. Your kind words about our staff, rooms, and amenities, including the complimentary airport shuttle, are greatly appreciated. We strive to make the travel experience as convenient and enjoyable as possible for our guests, and it's heartening to know we achieved this during your stays.Again, thank you for choosing our hotel for your travels, and for your high recommendation. We look forward to welcoming you back again soon.Best Regards,Rafike - Rooms Division Manager

Response from Property: Dear Clarice, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,ONOMO Hotel Casablanca Airport Team

Response from Property: Dear ja9jo9,Thank you for sharing your positive experience with our hotel. We are glad to hear that it has consistently provided a convenient solution for your mother's early flights. We truly appreciate your continued patronage and look forward to serving you on future occasions.Best Regards,Rafike - Rooms Division Manager

Response from Property: Dear Hosein,I am extremely sorry for any inconvenience you had to endure during your stay at our hotel in Casablanca, due to the misunderstanding. We absolutely believe in providing the best service and a serene environment to our guests. I am sincerely sorry that this was not your experience.Please know that your concerns have been heard and will be addressed. We strive to improve our service and this unfortunate incident will be a lesson for us to enhance our handling of guests' identification as well as communication procedures. Encouraged to hear you appreciated our airport drop-off service; we always aim to make our guests' stay comfortable and efficient.Thank you for taking time out of your day to share your experience. We hope that you do consider staying with us again in the future, so we can prove that we can do better.Kind Regards,Rafike- Rooms Division Manager

Response from Property: Dear Yns Glyn, Thank you so much for your kind words. We're thrilled to hear that you enjoyed your stay and found our proximity to the airport and shuttle service convenient. Your recommendation means the world to us and we look forward to welcoming you back to our hotel soon.Best Regards,Rafike - Rooms Division Manager

Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Rafike - Rooms Division Manager

Response from Property: Dear Kingston G,Thank you for making time to share your experience with us. We apologize if the amenities, or lack thereof, did not meet your expectations. We understand your concerns about the hairdryer and will take your comment into consideration for our future improvements.We're glad to hear that our shuttle service met your approval, and we apologize for any confusion or inconvenience concerning the city tax charge. This seems to be an oversight on our part, and we will investigate this matter promptly.Once again, thank you for your feedback. It is crucial for us to understand where we need to make improvements to ensure our guests have a more comfortable and enjoyable stay.Best Regards,Rafike - Rooms Division Manager

Response from Property: Dear Mike, Thank you for your feedback regarding your recent stay at our hotel. We are delighted to hear that you had a positive experience, appreciating our proximity to the airport, cleanliness, unique culinary offerings, and our courteous staff. Your 4-star rating is a valuable affirmation of the dedication we have towards our guests' satisfaction. We promise to continue providing the same level of service and even strive to exceed your expectations in the future.Thank you for choosing our hotel. We look forward to welcoming you back during your next travel.Best regards,Rafike - Rooms Division Manager

Response from Property: Dear Kunying,Thank you for taking the time to share your positive experience at our hotel. We are thrilled to hear that you found the room to be clean and spacious and enjoyed the variety of options in our breakfast.Our shuttle service is designed for the convenience of our valued guests and I'm happy that it added value to your stay. I would like to apologize if there was any confusion regarding the local tax charges at the time of the check-in. We assure you that the information regarding these charges is communicated at the time of booking.Once again, thank you for your feedback. We hope to welcome you back soon for another pleasant stay.Best regards,Rafike - Rooms Division Manager

Response from Property: Dear Lourdie, Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the inconveniences you experienced, particularly concerning the towel and complimentary water service, as well as the disturbance during your stay. We strive to provide our guests with the highest level of service, and it is clear we fell short in this instance. Please rest assured that your comments will be addressed with our team to ensure improvements are made.We appreciate your insights and hope you will consider staying with us again in the future for a more enjoyable experience.Best regards,Rafike - Rooms Division Manager

Response from Property: Dear Son, Thank you for your kind words and positive feedback. We're very pleased to hear that you found our location convenient and our staff friendly. We strive to provide a comfortable and welcoming environment for all our guests, and your appreciation means a lot to us.We hope to welcome you back on your next visit.Best Regards,Rafike - Rooms Division Manager

Response from Property: Dear Nspeed,We are so pleased to hear that you had a wonderful experience during your stay with us. Your kind words about our hosts, the cleanliness of our rooms, and our breakfast service are greatly appreciated. We're also thrilled that you enjoyed the views and the location. We make every effort to ensure our guests have the most comfortable and enjoyable stay possible.Thank you once again for your positive feedback. We hope to have the opportunity to welcome you back in the future.Best regards,Rafike - Rooms Division Manager