Onomo Hotel Casablanca Airport Reviews

Response from Property: Dear Guest, I sincerely regret to hear about your experience at our ONOMO Hotel Casablanca Airport. The details you mentioned certainly don't reflect the high standards we aim to uphold.We take comments on cleanliness very seriously and I apologize for any unsavory conditions you had to deal with. Your concerns will be passed on to our housekeeping staff immediately and necessary measures will be taken.Furthermore, we acknowledge your disappointment regarding our breakfast quality. We try our best to provide a diverse and satisfactory selection, so it disheartening to hear of your unpleasant experience. I assure you, your comments about the orange juice and overall food quality will be taken into account as we continually strive to improve our offerings.Once again, I apologize for any discomfort you faced. Your observations are extremely valuable as they assist us in our goal to consistently enhance our services. I hope you might consider giving ONOMO Hotel Casablanca Airport another chance in future, as we firmly believe in our ability to provide a more satisfactory stay.Best Regards,Rafike - Rooms Division Manager ONOMO Hotel Casablanca Airport

Response from Property: Dear Guest, We sincerely appreciate your valuable feedback regarding your experience with us. It is heartening to hear that you found our staff helpful and professional, and enjoyed the convenience of our location and shuttle service. We apologize if you found the amenities lacking - we are always looking for ways to improve and your feedback is invaluable in that process. I'm glad to hear you enjoyed the tagine for dinner! Thank you once again for your feedback and we hope to serve you again in the future.Best regards,Rafike - Rooms Division Manager

Response from Property: Dear Tyler Chew, Thank you for taking the time to provide your feedback regarding your recent stay at our hotel. We are delighted that you found our location convenient, appreciated our shuttle service, and enjoyed our dining offerings.We apologize for the oversight regarding the toothbrush and toothpaste. We are usually very thorough in our service and it saddens us that we overlooked this detail during your stay. We value your feedback and will take the necessary steps to ensure this issue is addressed to improve our guest experience.Thank you once again for your kind words and we're looking forward to welcoming you back on your next trip.Kind regards,Rafike - Rooms Division Manager

Response from Property: Dear Guest, Thank you for taking the time to share your recent stay experience at our hotel, especially with respect to the availability and convenience of our free transfer service to and from the airport. We endeavor to provide seamless services to our guests, especially those with late flights. We're happy to hear you found this aspect of our service particularly convenient. Once again, thank you for your thoughtful review. We look forward to welcoming you back in the future should your travel plans bring you back our way.Best regards,Rafike - Rooms Division Manager

Response from Property: Dear Mohammed mirza,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,ONOMO Hotel Casablanca Airport Team

Response from Property: Dear Mister Stephen, Thank you so much for your glowing review. We take immense pride in providing comfortable accommodation and efficient service to our guests, so it's wonderful to hear that you enjoyed your stay with us. Your kind words about our staff, rooms, and amenities, including the complimentary airport shuttle, are greatly appreciated. We strive to make the travel experience as convenient and enjoyable as possible for our guests, and it's heartening to know we achieved this during your stays.Again, thank you for choosing our hotel for your travels, and for your high recommendation. We look forward to welcoming you back again soon.Best Regards,Rafike - Rooms Division Manager

Response from Property: Dear Habibou, Thank you for your recent stay at ONOMO Hotel Casablanca Airport and for sharing your experience. We are pleased to hear that the convenience of our location near the airport served your short stay needs. We strive to provide our guests with outstanding service and your feedback is very much appreciated.We hope to welcome you back to ONOMO Hotel Casablanca Airport in the near future.Best Regards,Rafike - Rooms Division ManagerONOMO Hotel Casablanca Airport

Response from Property: Dear Clarice, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,ONOMO Hotel Casablanca Airport Team

Response from Property: Dear ja9jo9,Thank you for sharing your positive experience with our hotel. We are glad to hear that it has consistently provided a convenient solution for your mother's early flights. We truly appreciate your continued patronage and look forward to serving you on future occasions.Best Regards,Rafike - Rooms Division Manager

Response from Property: Dear Hosein,I am extremely sorry for any inconvenience you had to endure during your stay at our hotel in Casablanca, due to the misunderstanding. We absolutely believe in providing the best service and a serene environment to our guests. I am sincerely sorry that this was not your experience.Please know that your concerns have been heard and will be addressed. We strive to improve our service and this unfortunate incident will be a lesson for us to enhance our handling of guests' identification as well as communication procedures. Encouraged to hear you appreciated our airport drop-off service; we always aim to make our guests' stay comfortable and efficient.Thank you for taking time out of your day to share your experience. We hope that you do consider staying with us again in the future, so we can prove that we can do better.Kind Regards,Rafike- Rooms Division Manager

Response from Property: Dear Yns Glyn, Thank you so much for your kind words. We're thrilled to hear that you enjoyed your stay and found our proximity to the airport and shuttle service convenient. Your recommendation means the world to us and we look forward to welcoming you back to our hotel soon.Best Regards,Rafike - Rooms Division Manager