282 Rattanathibet Rd, Bang Krasaw, Nonthaburi Province, 11000, ThailandView Hotel Details
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Grand Richmond Stylish Convention Hotel Guest Reviews
4.1/5
Very Good
197 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.1
Amenities4.0
Service4.0
Cleanliness4.1
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All reviews(197)
Positive reviews(185)
Reviews with photos/video(43)
Awesome rooms(36)
Easy to get around(16)
Great location(13)
Perfect for business trips(10)
Tasty food(10)
Great value for money(9)
Large rooms(7)
Comfortable bed(5)
Negative reviews(12)
Guest User
Deluxe Twin Room
Stayed in Jan 2025
Couples
47 review
1.5/5
Posted on Jan 7, 2025
The staff are friendly though the cleaning is a mess. I stayed for 3 days and the cleaning staff did nothing but make the bed.
Guest User
Superior Twin Room
Stayed in Jan 2025
Business travelers
2 review
5.0/5
Outstanding
Posted on Jan 21, 2025
Excellent! This the best word to describe the Grand Richmond.
6/10
Anonymous User
Deluxe Double Room
Stayed in Nov 2024
Couples
13 review
2.7/5
Posted on Dec 26, 2024
Drop off for baggage was inconvenient
Receptionist was not friendly
Room was ok
No reminder before breakfast closed even many guests were still having breakfast ... so terrible!!
Response from Property: Dear Valued guest,Greetings from Grand Richmond Hotel!Thank you for staying with us and taking the time to write your feedback! Although you appreciate our room and surroundings, we regret to hear that the service did not meet your expectations and sincerely apologize for the inconvenience. This is not the experience we hoped you would have with us and does not reflect our true standards. Rest assured that we will rectify this.We always strive to constantly enhance our guests holiday experience and hope to have the chance to welcome you back for a much better stay.Warm regards,The Management Team
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TEERUT
Deluxe Double Room
Stayed in Jul 2024
Business travelers
13 review
5.0/5
Outstanding
Posted on Jul 21, 2024
I recently stayed at the Grand Richmond Hotel in Nonthaburi and had a delightful experience. The hotel boasts an elegant and modern design, with well-maintained facilities that cater to both business and leisure travelers. The rooms are spacious, clean, and equipped with all the necessary amenities for a comfortable stay. The beds are particularly comfortable, ensuring a good night's sleep.One of the highlights of my stay was the hotel's excellent service. The staff is incredibly professional, friendly, and attentive to guests' needs. They were always ready to assist with any requests and provided helpful recommendations for exploring the local area.The hotel's dining options are also noteworthy. The breakfast buffet offers a wide variety of delicious dishes, catering to both Thai and international tastes. The on-site restaurants serve high-quality food with a good selection of menu items.Additionally, the Grand Richmond Hotel's location is very convenient. It's situated close to major shopping centers, such as Central Plaza Rattanathibet, and offers easy access to transportation, making it simple to get around Nonthaburi and into Bangkok.Overall, I highly recommend the Grand Richmond Hotel for anyone visiting Nonthaburi. Whether you're traveling for business or leisure, this hotel provides a comfortable and enjoyable stay with excellent service and convenient amenities.
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6/9
Response from Property: Dear Teerut,Greetings from Grand Richmond Hotel!Thank you for your wonderful review and perfect rating. We're thrilled to hear that you enjoyed your stay and appreciated our elegant design, spacious rooms, and excellent service. It's great to know that our breakfast buffet and on-site dining options met your expectations. We're also pleased that our convenient location made it easy for you to explore Nonthaburi and Bangkok. We look forward to welcoming you back for another delightful stay in the future.Warm regards,The Management Team
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Guest User
Grand Deluxe Twin Room
Stayed in Dec 2024
Family
2 review
4.7/5
Amazing
Posted on Dec 17, 2024
Saw some negative comments and was worried about the stay. Our 2-night stay ended up with great satisfaction. Room was in good size and clean. Breakfast could be better but overall worth of money.
Response from Property: Dear Valued guest,Greetings from Grand Richmond Hotel!It is indeed a pleasure to have provided you with great satisfaction during your stay with us. Thank you for choosing our property and leaving your brilliant feedback! We are glad to see your perfect rating for our amenities, cleanliness, and service. Furthermore, you enjoyed our clean and good-sized room. Your comment about the breakfast has been noted and we will coordinate with our food and beverage team for improvements.Once again, many thanks for your feedback and we look forward to serving you again soon.Warm regards,The Management Team
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limyw
Deluxe Double Room
Stayed in Jun 2024
Solo travelers
1 review
2.5/5
Posted on Jun 14, 2024
False advertising for their rooms. They post photos of their newer rooms in the new tower when I booked but when I show up at hotel. They gave me the old building rooms which are super run down, the paints were chipping off their furnitures and the bathroom sink holes are rusting.
It was only when I went to front desk to ask them about this they then tell me only grand deluxe rooms above are in the new buildings. But on their listing their twin rooms were also photos of the newer room/ design.
It feels like they will try to put you in the old rooms unless you pay for upgrade or you complain. And this is my 2nd time staying with them. The first experience was unpleasant as well because they gave me a room with no warm water in the shower. Their technicians would claim the water is warm when it is room temperature.
I had to pay for upgrade because the room they gave me is old and dirty.
Feels like it's a scam every time I stay with them.
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Response from Property: Dear A. Lim,Greetings from Grand Richmond Hotel!Thank you for taking the time to share your experience with us. We appreciate your review and are sorry to hear that your recent stay did not meet your expectations. We value your feedback and take it seriously. The issues you raised will be addressed to make improvements.We always strive to provide all our guests with an exceptional experience, and we're disappointed that we fell short on this occasion. We hope you will give us another chance to serve you better in the future.Warm regards,The Management Team
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Anonymous User
Deluxe Twin Room
Stayed in Nov 2024
Business travelers
1 review
4.2/5
Very Good
Posted on Dec 7, 2024
Grand Richmond Stylish convention hotel is a good place to sleep, just sleep and go out because there full of groups of tourist
Response from Property: Dear Valued guest,Greetings from Grand Richmond Hotel!Thank you for choosing our property for your accommodation needs and leaving your nice rating and feedback! We are delighted that you had a good sleep during your stay and that you appreciate our surroundings, amenities, cleanliness, and service. We hope to have you back sometime in the future.Warm regards,The Management Team
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Lior.Sela
Grand Deluxe Double Room
Stayed in Apr 2024
Couples
2 review
5.0/5
Outstanding
Posted on Apr 16, 2024
always clean and the staff is always attentive and polite. highly recommend it
Response from Property: Dear Guest,Greetings from Grand Richmond Hotel!Thank you so much for your lovely review and perfect rating! We are thrilled to hear that you enjoyed every aspect of your stay at our hotel, from the surroundings to the amenities, cleanliness, and service. Providing a clean and welcoming environment along with attentive and polite staff members is our top priority, and we're delighted that we could meet your expectations.Your recommendation means a lot to us, and we truly appreciate your kind words. It was our pleasure to have you as our guest, and we look forward to welcoming you back again in the future. If there's anything more we can do to make your next stay even better, please don't hesitate to let us know. Thank you again for choosing our hotel, and we can't wait to see you again soon!Warm Regards,The Management Team
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Wolfgang
Deluxe Double Room
Stayed in Jan 2024
Business travelers
92 review
1.0/5
Posted on Jan 29, 2024
the worst 5* hotel I have ever booked, I would describe it as max 2*! The lobby is really nice, the staff is friendly, the breakfast is ok, but then it's over. The room is a disgrace and totally overpriced. The prices in the restaurant are 5* but not worth it. There are cockroaches in the room, there is hardly any water coming out of the shower when there is hot water, the furniture has been painted over but is still dirty and damaged, the entire inventory is totally outdated and the mattresses are sagging. Terrible and therefore once and never again.
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6/7
Pin
Grand Deluxe Twin Room
Stayed in Jul 2024
Family
11 review
5.0/5
Outstanding
Posted on Jul 9, 2024
Good view of river and city with nice rooms which have lots of space and are clean.
Response from Property: Dear Pin,Greetings from Grand Richmond Hotel!Thank you for your fantastic review! We're thrilled to hear that you enjoyed the view, the spacious and clean rooms, and found everything to your satisfaction. Your kind words are greatly appreciated. We look forward to welcoming you back soon!Warm regards,The Management Team
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kowong
Deluxe Twin Room
Stayed in Jan 2025
Business travelers
5 review
3.7/5
Posted on Jan 6, 2025
Nice and clean room. Friendly staff.
Response from Property: Dear Kowong,Greetings from Grand Richmond Hotel!Thank you for sharing your positive experience at our property! We are pleased to have provided you with such a pleasant stay and are glad that you enjoyed our nice and clean room and the friendliness of our staff members. We hope to welcome you back for another lovely stay with us.Warm regards,The Management Team
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Jasper Sheep
Superior Twin Room
Stayed in Mar 2024
Solo travelers
4 review
4.0/5
Very Good
Posted on Mar 25, 2024
Stayed at the west wing lower floor(4th).
I felt that the sound proofing of the room were not as adequate. I could here doors opening and closing.
Nonetheless it was a pleasant stay, pillows were comfy
Response from Property: Dear Jasper,Greetings from the Grand Richmond Hotel!Thank you for choosing to stay with us and for taking the time to share your feedback. We're thrilled to hear that you had a near-perfect experience during your time with us.While we are delighted that you found our pillows to be comfortable and enjoyed your stay overall, we apologize for any inconvenience caused by the soundproofing in your room. Your comments will be shared with our maintenance team to address this matter promptly.We truly value your feedback as it helps us to continuously improve and enhance the experience of our guests. We hope to have the opportunity to serve you again and provide you with a more enjoyable stay.Warm Regards,The Management
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BangkokVisitor
Superior Twin Room
Stayed in Jul 2023
Other
1 review
4.0/5
Very Good
Posted on Aug 1, 2023
Loved everything about this hotel, location, lobby, coffee shop and restaurant. Breakfast was good plenty of selections. Restaurant service was excellent. But the one major disappointment I had was not the room itself, but the bathroom. Bathroom was old, stained, dirty, moldy, yellow stained toilet seat, broken fixtures. I do not know if these poorly maintained rooms are specifically reserved for bookings made through discount apps such as trip.com. If so, there should be a disclaimer stating this discounted room will not be of a high standard.
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stuart field
Junior Double Suite
Stayed in Aug 2024
Couples
21 review
5.0/5
Outstanding
Posted on Sep 3, 2024
Lovely hotel..very clean and friendly service
Response from Property: Dear Stuart,Greetings from Grand Richmond Hotel!We were thrilled with your perfect rating and wonderful feedback. Thank you for staying with us and sharing your experience. It is great to know that you completely enjoyed your stay at our lovely hotel and were impressed with the cleanliness of our place and the friendly service of our staff members. It has been a pleasure having you and we hope to welcome you back soon.Warm regards,The Management Team
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Jeffrey Allen
Superior Twin Room
Stayed in Oct 2024
Business travelers
6 review
3.2/5
Posted on Oct 22, 2024
Very loud room next to busy road
Response from Property: Dear Jeffrey,Greetings from Grand Richmond Hotel!Thank you for staying with us and sharing your feedback! We always strive to provide all our guests with a comfortable and enjoyable experience. However, we regret to hear that our room's soundproofing did not meet your expectations and we sincerely apologize for the inconvenience. Rest assured that we will rectify this to enhance the experience of our valued guests like yourself. We are continuously finding ways to serve our customers better and hope for the opportunity to have you back for a much-improved experience.Warm regards,The Management Team