To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.2
Service4.3
Cleanliness4.3
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All reviews(382)
Positive reviews(357)
Reviews with photos/video(144)
Loved the view(58)
Delicious breakfast(56)
Relaxing hot springs(44)
Great location(36)
Offers pick-up/drop-offs(30)
Large rooms(12)
Perfect for kids(7)
Delicious buffet(7)
Negative reviews(25)
Ashwanth
Deluxe King Room with Mount Yotei View Non smoking
Stayed in Dec 2024
Couples
2 review
4.2/5
Very Good
Posted on Jan 30, 2025
Location was good, where the ski is in-front of the hotel. Free Shuttle bus every 30mins to Hirafu and Kutchan JR station. Breakfast was very nice. Bathroom is super outdated, not clean enough. Rooms are very big! Outdoor onsen was the best!!
Response from Property: Thank you for sharing your feedback with us!We're delighted to hear that you enjoyed our convenient location, with the ski slopes right in front of the hotel, and that you found our breakfast to be very nice. It's great to know that you appreciated the spacious rooms and the outdoor onsen experience.We sincerely apologize for the issues you encountered with the bathroom cleanliness and outdated features. Your comments are invaluable, and we will address these concerns with our housekeeping team to ensure improvements are made.We hope to welcome you back in the future for an even better experience!
Toni
Deluxe King Room with Mount Yotei View Non smoking
Stayed in Nov 2024
Family
58 review
5.0/5
Outstanding
Posted on Dec 28, 2024
The hotel located at Niseko Village. Here you can get everything from ski resort to nice village. The hotel itself very well maintain. Room is nice and clean.
Response from Property: Thank you for your wonderful review!We're thrilled to hear that you enjoyed your stay with us in Niseko Village. It's great to know that you appreciated the convenient access to the ski resort and the charm of the village.We take pride in maintaining our hotel and ensuring that our rooms are clean and comfortable for our guests. Your kind words motivate us to continue providing excellent service.We hope to welcome you back for another memorable experience soon!
Ronly Tse
Deluxe Family Twin
Stayed in Nov 2024
Family
1 review
4.0/5
Very Good
Posted on Jan 7, 2025
Perfect location right next to their own ski school. Lobby is cosy, the facilities and services are as well as they used to be.
Response from Property: Thank you for your wonderful review!We're thrilled to hear that you enjoyed our perfect location next to the ski school. It's great to know that you found our lobby cozy and that our facilities and services met your expectations.We look forward to welcoming you back for another memorable stay!
Guest User
Deluxe Family Twin
Stayed in Nov 2024
Travel with friends
4 review
4.7/5
Amazing
Posted on Dec 18, 2024
The room was standard Hilton. Ski in ski out, and have very convenient shuttle services to connect with other resorts. Staffs are very nice and professional, a well balanced global team make passengers from different places feel like home.
One the other light worth to mention was the TEA ceremony holds by a tea master from Kyoto. Since Hokkaido was famous because it’s dairy products, i didn’t expect run into such a thing here. The tea master really puts a lot of thought into how to make the guests feel the authentic Japanese tea culture. The process wasn’t too complicated for foreigners to follow, and it will amazingly put you in a zen peace mode, like a sort of meditation. Worth to stop by if you stay there.
Response from Property: Thank you for sharing your wonderful experience with us!We are delighted to hear that you enjoyed our ski-in/ski-out convenience and the shuttle services to connect with other resorts. It's great to know that our staff made you feel at home with their professionalism and warmth.We're especially pleased that you had the opportunity to participate in the tea ceremony led by our tea master from Kyoto. It’s always our goal to provide guests with unique cultural experiences, and we’re thrilled that you found it both accessible and calming.Thank you for recommending this experience to future guests. We hope to welcome you back soon for another memorable stay!
Guest User
Deluxe Family Twin Room With Mount Yotei View
Stayed in Nov 2024
Family
10 review
3.7/5
Posted on Dec 10, 2024
Skiing right at the doorstep of the hotel. However no communication on the perks that hotel guests are eligible for until we enquire at the ski ticketing counter. Guests can access the 2 gondola lines for free - luckily we didn’t buy tickets prior
Response from Property: Thank you for staying with us and sharing your experience.We are truly delighted to learn that you had enjoyed your stay, and appreciate you took the time to write about your experience in detail.We hope to have the opportunity to serve you again on your next trip to Hokkaido.
Wangkanbeizhucele
Deluxe King Room
Stayed in Nov 2024
Business travelers
6 review
4.5/5
Great
Posted on Dec 10, 2024
Hotel location is not near Niseko city centre & main ski center, however it has its own skiing field which is smaller.
Hotel has shuttle to city centre & free parking & onsen, breakfast venue has beautiful snow view.
Recommended!
Response from Property: Thank you for your review of our hotel. We are pleased to hear that you enjoyed the beautiful snow views from our breakfast venue, as well as our free parking and onsen facilities. Thank you for your recommendation, and we hope you had an enjoyable stay with us.
NuiNicha
Deluxe Family King Room
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Dec 9, 2024
Was good for snowboarding and skiing with gondola & ski in ski out.
A room a bit old , breakfast was good . Services was good
Response from Property: Thank you for your feedback!We're delighted to hear that you enjoyed the snowboarding and skiing experience, especially with the convenience of our gondola and ski-in/ski-out access. It's great to know that you found our breakfast and services to your satisfaction. We hope to welcome you back for another enjoyable stay!
Guest User
Deluxe Family Twin
Stayed in Nov 2024
Family
7 review
5.0/5
Outstanding
Posted on Dec 8, 2024
Excellent rooms which are large enough to accommodate a family of four with 2 children (aged 10 and 12) inclusive.
The Niseko-yo was also nearby to offer a wider option for food choices. The view for breakfast during my trip was simply breathtaking. Breakfast buffet spread was the best I have ever had (and my standards are pretty high!)
For those who love skiing around Niseko, the hotel offers shuttle bus services around this area.
Facilities and amenities live up to the Hilton name. Onsen is superb! Will definitely stay here again.
(Photos show the view from my room on the 17th floor as well as from the breakfast venue)
Response from Property: Thank you for your wonderful review!We are thrilled to hear that you and your family enjoyed your stay with us. I am very pleased to hear you enjoyed your stay and I shall certainly pass on your comments to our Team Members, so they know the services provided were appreciated. The snowfall has continued and the Gondola is now taking skiers up the mountain and our shuttle services have increased as we open for the ski season.We look forward to welcoming you back for another memorable stay!Safe travels!
Ong
Deluxe Family Twin
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Dec 6, 2024
Nice place to stay ❤️😌 expecially staff from Melt n front desk. Definitely will come back next year.
Response from Property: Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and appreciated our staff at Melt and the front desk. Your positive feedback means a lot to us, and we can't wait to welcome you back next year! Safe travels until then!
Christ Evander
Deluxe King Room with Mount Yotei View Non smoking
Stayed in Oct 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Nov 25, 2024
My best experience ever. The buffet breakfast was insanely delicious and various. The mt youtei view from my room was and still memorable for me. For me as solo traveler, was perfect choice to stay there and for sure will come back there in the future.
Response from Property: Thank you so much for your wonderful review!We are thrilled to hear that you had the best experience during your stay with us. It's great to know that you enjoyed our buffet breakfast and found it delicious and varied. We look forward to welcoming you back to Hilton Niseko Village in the future! Safe travels!
Descheong
Deluxe Family King Room
Stayed in Nov 2024
Couples
2 review
5.0/5
Outstanding
Posted on Feb 2, 2025
Had a great white Christmas thanks to this hotel. Very happy with the stay
Response from Property: Thank you for your wonderful review! We're thrilled to hear that you had a great white Christmas with us. It's always our goal to provide a memorable experience for our guests, and we're glad we could contribute to your holiday joy. We hope to welcome you back for more special moments in the future!
K.EE
Deluxe Family Twin
Stayed in Oct 2024
Family
3 review
4.5/5
Great
Posted on Dec 5, 2024
The location of hotel is gready. Just i go in a off pick season. I would like to go again.
Response from Property: Thank you for your wonderful feedback!We're thrilled to hear that you enjoyed our great location. We look forward to welcoming you back for another stay in the future!
Carhy
Deluxe Family Twin
Stayed in Nov 2024
Family
4 review
4.0/5
Very Good
Posted on Dec 24, 2024
Good service n nice skiing experience
Response from Property: Thank you for your kind words! We're thrilled to hear that you enjoyed our service and had a great skiing experience. We strive to provide the best for our guests, and your feedback motivates us to keep improving. We hope to welcome you back for another memorable stay soon!
WH-Lee
Deluxe Family Twin
Stayed in Jan 2025
Family
3 review
5.0/5
Outstanding
Posted on Feb 21, 2025
Overall. satisfied with this NIseko Village hotel, with complimentary hotel shuttle bus for easy access to other spots. Gondola is just next to hotel side entrance, convenient for ski and other winter sports.
Response from Property: Thank you for your kind review! We're thrilled to hear that you had a satisfying stay at our hotel in Nisek Village. We would like to thank you for your great comments about our hotel, and we are delighted that we have lived up to your expectations.We hope to welcome you back for another enjoyable experience soon!
Anonymous User
Deluxe Family Twin Room With Mount Yotei View
Stayed in Jul 2024
Family
6 review
4.7/5
Amazing
Posted on Aug 2, 2024
Excellent breakfast with many varieties and choices to start the day. Pure is definitely the highlight with the tree trekking (basic and advanced levels to choose), slider, mini bungee jump etc for both adults and children to enjoy. Very friendly and helpful staff. Nice resort stay and will recommend it to everyone.
Response from Property: Thank you for staying at Hiton Niseko Village and writing us valuable feedback.We are truly delighted to learn that you had enjoyed your stay, and appreciate you took the time to write about your experience in detail.We hope to have you back at our hotel in the not so distant future, but until then, please take and stay well.