the Westin Ningbo

the Westin Ningbo Reviews

the Westin Ningbo

No. 75 Rixin Street (Huarun Wanjia), Haishu District, Ningbo, Zhejiang, 315000, ChinaView Hotel Details
the Westin Ningbo
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the Westin Ningbo Guest Reviews

4.5/5
Good
2009 review
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(2009)
Positive reviews(1882)
Reviews with photos/video(405)
Friendly front desk staff(250)
Delicious breakfast(129)
Fantastic river view(80)
Located downtown(64)
Convenient for shopping(63)
Great swimming pool(25)
Has rooms for families(19)
Negative reviews(127)
Kazoo82
Deluxe Queen Room
Stayed in Jan 2025
Business travelers
5 review
5.0/5
Outstanding
Posted on Feb 22, 2025
It is my first stay in westin. The place was not too bad. The staff are super friendly, approachable Especially william wang. He is always on the go helping guests be it helping them to move the luggage to the transport… and greeting us… His enthusiasm displayed really makes our day
Guest User
Deluxe Queen Room
Stayed in Dec 2024
Travel with friends
4 review
3.7/5
Posted on Jan 20, 2025
Facilities were old. For example, the TV in the bedroom did not work and the curtains in the sitting area were out of order
Response from Property: Dear guest,We sincerely appreciate you taking the time to share your feedback about your stay with us. We're truly sorry to hear that you encountered issues with the facilities during your visit.We understand how frustrating it must have been to find that the TV in the bedroom wasn't working and the curtains in the sitting area were out of order. These problems fall far short of the high - standard service we aim to provide.Our maintenance team has been immediately informed. They are now in the process of thoroughly inspecting and rectifying these issues. We're also conducting a comprehensive check of all facilities in the rooms to ensure that such problems don't occur again.We value your patronage and hope that you will give us another chance to serve you better. The next time you stay with us, we're confident that you'll experience a much - improved and comfortable environment.Thank you again for your understanding and support.
Thomas Flatz
Deluxe 2-bed Room
Stayed in Aug 2024
Business travelers
30 review
4.5/5
Great
Posted on Sep 12, 2024
Good breakfast, fast checkin and checkout. Shopping places nearby
Response from Property: Dear Guest,Thank you for choosing to stay with us and sharing your experience. We are delighted to hear that you enjoyed your stay. Your satisfaction is important to us, and we strive to provide a seamless and enjoyable experience for all our guests. Your feedback regarding the breakfast quality and the speed of our services encourages us to continue our efforts in maintaining high standards.We hope to welcome you back soon on your next visit to Ningbo, and we look forward to serving you again. Warm regards,
Pinzhou
Deluxe Queen Room
Stayed in Jun 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jul 13, 2024
Very a nice living,the room is very luxurious and clean,also i have to point that the breakfast is very good with a large variety of meals.
Response from Property: Dear Guest,Thank you for taking the time to share your positive experience at our hotel. We are delighted to hear that your stay was enjoyable and that you found your room to be both luxurious and impeccably clean. It is always our goal to ensure that every guest feels comfortable and pampered during their time with us.Should you return to our area, please do not hesitate to choose us again for your accommodation needs. We look forward to welcoming you back and exceeding your expectations once more.
Robert Marcin
Executive Club Room (Twin)
Stayed in May 2024
Business travelers
7 review
3.2/5
Posted on Jun 19, 2024
Would not recommend - no massage services (despite having SPA it's permanently closed) and super expensive comparing to quality. There are better options in Ningbo.
Response from Property: Thank you for taking the time to share your feedback regarding your last stay and we appreciate you bringing it to our attention, we’ll going to work on the solution.Providing the highest level of hospitality is our number one priority. We sincerely apologize for failing to meet your expectations, and hope you choose to stay with us again when your travels bring you back to the area.Once again, thank you for choosing to stay with us.
Anonymous User
Deluxe Suite
Stayed in Mar 2024
Business travelers
6 review
3.5/5
Posted on May 5, 2024
The hotel and service is good, but it is time to revamp and upgrade the rooms. The carpet is old and dirty with stains and a musky smell, furniture is old and chipping off. The television is rather a super old model. The only horrible horrible thing you will experience is the lift, it is damn super slow during the peak period like in the morning from 7-10am you got to wait for like 15mins before being able to get into a lift and down. Overall experience for the brand name Westin this Ningbo one didn't lift up to its name and a overpriced one.
Response from Property: Thank you for taking the time to share your feedback regarding your last stay and we appreciate you bringing it to our attention, we’ll going to work on the solution.Providing the highest level of hospitality is our number one priority. We sincerely apologize for failing to meet your expectations, and hope you choose to stay with us again when your travels bring you back to the area.Once again, thank you for choosing to stay with us.
JDfamily
Family Parent-child Room
Stayed in Sep 2023
Family
8 review
2.2/5
Posted on Oct 2, 2023
disappointed with the view, room conditions, and unprofessional service. Caution, the washroom floor is very slippery.
Response from Property: Thank you for taking the time to share your feedback regarding your last stay and we appreciate you bringing it to our attention, we’ll going to work on the solution.Providing the highest level of hospitality is our number one priority. We sincerely apologize for failing to meet your expectations, and hope you choose to stay with us again when your travels bring you back to the area.Once again, thank you for choosing to stay with us.
Ng Yong Kwang
Executive Club Room (King)
Stayed in Mar 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Apr 22, 2024
Very helpful and friendly staff. Very willing to step forward to help when the need arises
Response from Property: Thank you for taking the time to share your feedback regarding your last stay. Providing the highest level of hospitality is our number one priority. Hope you choose to stay with us again when your travels bring you back to the area. Once again, thank you for choosing to stay with us.
PoonFrankie
Deluxe Queen Room
Stayed in Mar 2024
Business travelers
4 review
3.7/5
Posted on May 5, 2024
Service good and location convenience
Response from Property: Thank you for taking the time to share your feedback regarding your last stay. Providing the highest level of hospitality is our number one priority. Hope you choose to stay with us again when your travels bring you back to the area. Once again, thank you for choosing to stay with us.
Jame5
Deluxe Queen Room
Stayed in Dec 2022
Solo travelers
18 review
4.7/5
Amazing
Posted on Feb 3, 2023
Reception staff spoke good English. The breakfast was good quality, with a mix of Western and Chinese items. There was a nice view from the room over the river. This is a real central location so neighbouring streets are busy with lots of restaurants. The metro station is less than 100 metres away.
Response from Property: Dear guests, welcome to the Westin Ningbo Hotel.We are very happy to receive your high evaluation of our stay, which gives us great recognition.The hotel is located in the center of Ningbo, walking distance to Tianyi Business District, Sanjiangkou, the Old Bund and other popular locations, transportation is very convenient.We will continue to work hard to provide you with pleasant living environment and service, we sincerely look forward to your visit again
Yania Frías Tang
Deluxe Queen Room
Stayed in Oct 2023
Business travelers
3 review
5.0/5
Outstanding
Posted on Nov 9, 2023
Location and place are neat! Easy to book over the trip site.
Response from Property: Thank you for taking the time to share your feedback regarding your last stay. Hope you choose to stay with us again when your travels bring you back to the area. Once again, thank you for choosing to stay with us.
Paul John
Deluxe Queen Room
Stayed in Apr 2023
Business travelers
21 review
5.0/5
Outstanding
Posted on Aug 8, 2023
One of the best hotels in Ningbo, from the time you step in the door, to the minute you check out. Top notch service.
Response from Property: Thank you for taking the time to share your feedback regarding your last stay. Providing the highest level of hospitality is our number one priority. Hope you choose to stay with us again when your travels bring you back to the area. Once again, thank you for choosing to stay with us.
Guest User
Deluxe Queen Room
Stayed in Apr 2023
Business travelers
13 review
4.5/5
Great
Posted on May 27, 2023
Shower room door doesn't close properly and water going out to changing room floor. Shower head on ceiling stuck and water spread everywhere. Room number is 707.
Response from Property: Thank you for taking the time to share your feedback regarding your last stay and we appreciate you bringing it to our attention, we’ll going to work on the solution.Providing the highest level of hospitality is our number one priority. We sincerely apologize for failing to meet your expectations, and hope you choose to stay with us again when your travels bring you back to the area.Once again, thank you for choosing to stay with us.
Bannanza
Deluxe Queen Room
Stayed in Sep 2022
Couples
15 review
4.7/5
Amazing
Posted on Oct 30, 2022
Everything is great: location, service and cleanliness. Very nice and big bathroom with a lovely bathtub with an amazing view. Very cosy, soft bed. The only little thing - the window can be opened only with a help of the housekeeper (she has the "opener"), which is not very convenient. All the rest is good. Thank you for a great service.
Response from Property: Dear guests, thank you for choosing to stay at Westin Ningbo and recognizing our service. Westin Ningbo sincerely hopes that you will be relaxed and rejuvenated during your stay.Thank you again for your support and affirmation. We look forward to your next stay.
Hiergeist
Deluxe Queen Room
Stayed in Jan 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Feb 22, 2024
For business. Everything perfect
Response from Property: Thank you for taking the time to share your feedback regarding your last stay. Providing the highest level of hospitality is our number one priority. Hope you choose to stay with us again when your travels bring you back to the area. Once again, thank you for choosing to stay with us.